Expired ID, passports and driving licences

[zap987]

I really don't see the issue here, maybe you're not explaining it clear enough. As I understand it, you deposited, played and lost some then wanted to cash out the remaining balance. They asked you to verify and you didn't have a valid id. You then closed your account and they agreed to process your cashout based on your expired id.

If this is the case, there is no way they owe you anything more, as long as they pay your withdrawal. Why they choose to accept an expired id when you closed the account is up to them, it only helps you as you get your money easier. I just can't understand how you can think you are owed anything more.

If they would refund all your deposits based on your id being expired, people could go deposit, play, if they lose they claim their id is expired and for deposits to be refunded, if they win they get a valid id and cashout? You played, lost and if you try to charge it back you're effectively trying to steal money from the casino.

 

[mack341]

I haven't been able to find any guidance on from the UKGC on re-verification. However in one of the ukgc articles about identity checks it does say: "Failing to request information early could also lead to customers depositing money, and gambling in false belief that they will be able to withdraw any deposits or winnings without unreasonable delays."

Once a gambling business has confirmed the customer is over 18, they are who they say they are and their address, I'm not sure of the logical need from the casino for the customer to go through the identity verification a second time?

Also regarding passports not everybody renews theirs straightaway if they're not planning to travel abroad.

With respect to chargebacks I know there is a strict procedure for banks to follow for debit cards, its a neutral process with various conditions that need to be met, its not a 'thieving your money back facility' so I would certainly not accuse the op of basically being a thief.

 

[zap987]

Once a gambling business has confirmed the customer is over 18, they are who they say they are and their address, I'm not sure of the logical need from the casino for the customer to go through the identity verification a second time?

I don't see anywhere it states that this is a reverification, it appears to be first verification?

 

[mack341]

I don't see anywhere it states that this is a reverification, it appears to be first verification?

well reelsoffun posted "I joined casumo in 2017 this is not first deposits, not had a problem here before and deposited over 2000 apparently according to the email, and they claim i wasnt verified but it was the first thing i do."

I have definitely read of customers having to do reverification especially at withdrawal time.

Also the UKGC state with regard to age "You will not be allowed to withdraw any winnings until your age is confirmed. If the company’s checks show that you are not old enough to gamble the money that you staked or deposited in your account must be returned, but you will not get any winnings.

which kind of ties in with what the casumo person told the op

 

[colinsunderland]

well reelsoffun posted "I joined casumo in 2017 this is not first deposits, not had a problem here before and deposited over 2000 apparently according to the email, and they claim i wasnt verified but it was the first thing i do."

I have definitely read of customers having to do reverification especially at withdrawal time.

Also the UKGC state with regard to age "You will not be allowed to withdraw any winnings until your age is confirmed. If the company’s checks show that you are not old enough to gamble the money that you staked or deposited in your account must be returned, but you will not get any winnings.

which kind of ties in with what the casumo person told the op

This will be enhanced verification, that almost all casinos do at the £2k point.
The part you quote about age obviously doesn't apply to the OP as he has an expired driving license, so therefore is almost guaranteed to be over 18.

 

[slotmaster]

Anyone else thought this was a spam thread of someone selling, passports and id's?

 

[mack341]

This will be enhanced verification, that almost all casinos do at the £2k point.
The part you quote about age obviously doesn't apply to the OP as he has an expired driving license, so therefore is almost guaranteed to be over 18.

I think I had this at dr vegas, but all that was required was for them to send me a code in the post and when I received it I had to email them the code number. I didn't have to send them any other ID in. I think it was a kind of anti money laundering procedure to make sure my address matched the one I'd given them. But it happened about 2 yrs into my membership with them, however not sure I was up to 2k in deposits at that point but I think they added in withdrawals to calculate 2k in transactions overall.

The part I quoted about age was to show there is a UKGC precedent in relation to another identity issue whereby they require money staked to be returned; apparently during the op's conversations with casumo they said if identity cannot be confirmed they return the deposits but then realising this would mean a refund of monies lost they changed their mind and confirmed his ID with an expired document. I don't know the full sequence of events so I could be wrong about this.

 

[mack341]

I wonder which other ID documents casumo would accept in a situation like this, birth certificates have no expiry date and bank statements and utility bills are commonly accepted as proof of ID in the UK. It seems a shame a customer who had enjoyed playing at a online casino has to have their account terminated simply because of an expired driving licence.

edit: have removed ukgc guidance because it was irrelevant.

 

[cncas2123]

Just a general question on the verification part, but what if the address is different than the registered address at the site? I know theres a couple of sites that I’ve regestered my work address rather than my home address, so what would happen if I’m asked to verify with a utility bill ?

 

[ed skull murphy]

Just a general question on the verification part, but what if the address is different than the registered address at the site? I know theres a couple of sites that I’ve regestered my work address rather than my home address, so what would happen if I’m asked to verify with a utility bill ?

I would contact those casinos ASAP and inform them of the situation, or at least change the registered address to your official residential one.

 

[colinsunderland]

Just a general question on the verification part, but what if the address is different than the registered address at the site? I know theres a couple of sites that I’ve regestered my work address rather than my home address, so what would happen if I’m asked to verify with a utility bill ?

As Ed says above, I wouldn't deposit any more until you contact them and change your address. I wouldn't just change it though, I would speak to them, as doing that might trigger KYC in itself, or in the future they may ask for proof of the previous address. I'm quite surprised you haven't been caught out on that yet, as you won't be on the electoral roll there, so electronic verification should fail, triggering a paper KYC check. Presumably these casinos aren't large ones or you haven't made withdrawals from them? I have footprints all over my credit file from casinos doing KYC verifications.

 

[ed skull murphy]

I'm quite surprised you haven't been caught out on that yet, as you won't be on the electoral roll there, so electronic verification should fail, triggering a paper KYC check. Presumably these casinos aren't large ones or you haven't made withdrawals from them? I have footprints all over my credit file from casinos doing KYC verifications.

Yep, spot on. When I moved back to England, I opened a new betfair account (multiple accounts were possible then), but I didn't have a bank account at that time, so I had to submit proof of ID, even though they knew who I was from when living abroad.

 

[halibaker]

i just signed up with an Australian ID verification service that is quite new, i wonder if they have anything similar in countries that can actually online gamble, it makes things so much easier.
anyway its essentially a phone app you can use online and with a QR code in person, to verify your age and identity, without having to send ( NOT AGAIN ) proof of who you are -always have to be new or less than 3 mths old, a clear scan of your boobs- with all 4 corners visible. (i hope thats not just me? ) copies of your license from every possible angle and of course a govt doc showing your address.
And they say once you get it done, it never expires, pretty sweeeet if you ask me, which you didn't... but too bad.
AUSSIES get on board with this so it gets more users and online businesses.
so much easier to verify who you are just the once.
ooh you can even upload an expired lic /passport, as long as its not toooooooo far gone. then boooyah all done.
its accepted at the likes of bottle shops and clubs& pubs, the post office, and online ( just not a great deal of sites on board as yet)
the app is called "digital id"
i dont work for them either, im totally unemployed atm, but i think it could be pretty good.

 

[cncas2123]

As Ed says above, I wouldn't deposit any more until you contact them and change your address. I wouldn't just change it though, I would speak to them, as doing that might trigger KYC in itself, or in the future they may ask for proof of the previous address. I'm quite surprised you haven't been caught out on that yet, as you won't be on the electoral roll there, so electronic verification should fail, triggering a paper KYC check. Presumably these casinos aren't large ones or you haven't made withdrawals from them? I have footprints all over my credit file from casinos doing KYC verifications.

It’s William Hill and I’ve made numerous withdrawals since I opened the account in 2010. I remember at the time I had to send my passport and driving license ( which has my home address) for verification and that was accepted.
Thanks to both Ed & Colin for the advice