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Expired ID, passports and driving licences

Discussion in 'Online Casinos' started by Reelsoffun, Jun 23, 2018.

    Jun 23, 2018
  1. Reelsoffun

    Reelsoffun Full Member

    Location:
    UK
    Hi,

    Can someone confirm whether these docs can be used to verify an account or not?

    I don't see how the fact they are expired no longer proves you are who you are but casinos are rejecting them.

    What is correct? Rejected or acceptable? And does anyone know the reason they are inconsistently rejected?
     
  2. Jun 23, 2018
  3. budskap

    budskap Full Member

    Location:
    Sweden
    I've had ID denied because it was expired, when in reality it wasn't because they read it the wrong way. :D

    What would be the point of expiry date if it didn't matter? I've had an ID rejected in an IRL store too because of expiry date (and it really was expired at that time too) so why would a casino accept it.
     
  4. Jun 23, 2018
  5. Reelsoffun

    Reelsoffun Full Member

    Location:
    UK
  6. Jun 23, 2018
  7. Reelsoffun

    Reelsoffun Full Member

    Location:
    UK

    Well I asked as all casinos have rejected it so far, yet the dispute im in with at the moment over returning funds and closing the account at casumo have accepted it.

    Im assuming that had I won casumo would have used it as an excuse to not pay, but as my cashout is less than deposits they are letting me cashout with an expired licence.

    Funny that huh?
     
  8. Jun 23, 2018
  9. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    ID checks are inconsistent at best, and there is no definitive authority on what is accepted and what isn't. They make it up as they go along....

    Which has worked both for and against me, so it's more of a lottery than anything. Had expired passports approved myself, albeit with selfie of me holding said passport. That ought to be sufficient anyway to be honest, if it is a case of identifying my likeness and the document isn't too out of date.

    Still not going to stop casinos wrongfully withholding winnings when it suits them though, that's always the danger :cool:
     
    mack341, Borgie and Lincolnuk like this.
  10. Jun 23, 2018
  11. Reelsoffun

    Reelsoffun Full Member

    Location:
    UK
    Just been on casumo chat to confirm:-

    A couple of highlights of another "accredited" casino :(

    Casumo-Johnny
    Wed not do anything that way and we inform you of the KYC process when youre about to create an account with us. The only reason your ID got accepted, was that your account is closed and Im sure you didnt mind having to send us a new ID just to get those remaining funds to your bank account.

    ME:-yet here we are on logging on it says I self excluded which I DID not

    Casumo-Johnny
    If your account would have been open and continued to be used, then we would have needed an ID that is still valid.So it was definitely an exception.
    ME: i dont have new ID this is the point so if i had won £1000 last night i would have been about to cash out as an exception too?

    Casumo-Johnny
    Every case is different



    Me:- What i am saying is that i never wanted to close it for self exclusion I wanted to close it as I had been told that the ID was expired so wouldnt be able to verify and that if i cant verify then deposits would be returned and i wouldnt be worth playing as would never be able to cashout any winnings?
    Casumo-Johnny
    That is correct you would not have been able to verify your account without a valid ID.


    Is that not admitting my deposits were cashable winable? Absolute Joke. This is the straw that broke the camels back, im done with online, in constant fear of only being able to lose and not being able to cash out, no thanks.
     
  12. Jun 23, 2018
  13. slotter999

    slotter999 Senior Member

    Occupation:
    Player
    Location:
    UK
    @Reelsoffun Suppose the casino refused to payout. Suppose you went to a court of law to enforce the debt and wob. Would your expired documents be a factor? Absolutely not. Just casinos making up rules to suit themselves as usual. Standard stuff.
     
  14. Jun 23, 2018
  15. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    My thoughts.

    1. I would get the SE closure sorted. Casumo are a large casino, even if you don't want to play there again, if they buy other properties, you will end up excluded there too, which could cause problems down the line.
    2. It's up to the casino if they want to accept it or not. I wouldn't in the current climate. Just to also say though, the casino would still have to pay you, even if you couldn't verify the account, especially if it was a random check and you were already verified previously. If they didn't then you could take them to court.
     
    Harry_BKK likes this.
  16. Jun 23, 2018
  17. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Pretty sure there is UKGC narrative on what they can accept in the AML guidance?

    My favourite is when they say the statement isn’t in colour and you’re like ‘that’s how it was posted..Presume environmental reasons why it’s not in colour’:rolleyes:
     
  18. Jun 23, 2018
  19. Reelsoffun

    Reelsoffun Full Member

    Location:
    UK
    No the point is they wouldnt accept if i was in profit but now im below the deposit value they happy to accept it. They basically werent going to accept before the account closure, and wont reverse the account closure without a in date one madness pretty much making there own rules up, I really cant see how some of these accredited casinos can keep there status when they are allowed to be inconsistent on something that is the difference between a locked account or a cash out.

    As for taking them to court not worth it for such a small amount, would be easier to chargeback the three transactions on grounds that i didnt get the service to which the payments were authorized for which if not resolved next week i might as well do. Yet they are now paying my balance i had left not the full deposit amounts even tho they have admitted i was never going to be able to cashout any win.

    Time to quit online gaming, as even the accredited ones are now bending the new rules to hold onto peoples deposits, funds and winnings to ransom, what chance do we have when even the good ones are using flexible rules.
     
    Last edited: Jun 23, 2018
  20. Jun 23, 2018
  21. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I don't understand the point you are trying to make, especially on the chargeback side.
    You have a balance in your account. They are paying it to you. Why exactly are you talking about doing a chargeback, when they pay you, they will owe you £0.00 surely?

    Disregard what live chat reps tell you when it comes to complicated matters, usually they don't have training on stuff like this. They might not have accepted the ID had you won a grand, but that doesn't mean you wouldn't get paid, there is nothing in the legislation allowing them to confiscate your funds in a situation like this, you may have to wait a while for them while the authorities make a decision, but the casino won't get to keep it.
     
  22. Jun 23, 2018
  23. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    We are not legally required to have a photo ID in Britain, AFAIK, did you mention that to them? There must be an alternative possibility.
     
  24. Jun 23, 2018
  25. Reelsoffun

    Reelsoffun Full Member

    Location:
    UK
    They have only agreed to pay now they have closed my account had i known i was never going to be able to withdraw in the first place without closing it i would never have deposited knowing the only result i could have had was a loss.

    they waited until i had lost before triggering the verify and when told them i would not be able to they said they would have to refund deposits. But they closed the account anyway Its far to long winded to put all what happened here.


    It boils down to they put me in a position where i was never going to be able to win and cashout as i have no ID they would accept and I expect them to request SOW on the next cashout to which again i would not be able to provide.

    This has made it quite clear to me that these new rules have made it a complete mugs game to play online and im more than happy to go back to BM casinos to gamble, where never in my life have i had to wait for a cashout or had it denied for any reason.
     
  26. Jun 23, 2018
  27. Reelsoffun

    Reelsoffun Full Member

    Location:
    UK
    They would not accept it being out of date , then when i had lost they were happy to accept it to cashout on closing my account its all dodgy. Thats the odd thing, the only way i was allowed to cashout is close the account and only when my balance was lower than deposits for that day.
     
  28. Jun 23, 2018
  29. slotter999

    slotter999 Senior Member

    Occupation:
    Player
    Location:
    UK
    The fact you could not show ID at the time of them requesting it has no bearing on whether or not you would have been paid. Regardless of ID status it would have been a legally enforceable debt in the UK. Win or lose you would have got paid eventually.
     
  30. Jun 23, 2018
  31. zap987

    zap987 Meister Member PABnononaccred2

    Occupation:
    .
    Location:
    Sweden
    Seems logical that if you refuse to get a valid ID, you shouldn't play online. Don't see a problem here at all, if you had won you would have been able to cash out as soon as you sorted out ID, now they appear to be helping you by letting you cash out the remaining balance when closing the account without getting new ID.
     
    halibaker and budskap like this.
  32. Jun 23, 2018
  33. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    So did someone from compliance tell you that, or or a normal CSR on live chat/email?
    You would have been able to cashout if you had won, and they can accept other things than photo ID, you just need to go up the chain to get someone who understands that.

    If you chargeback, in my view, it will be fraudulent, due to the fact you already played the deposits, and they would have returned any winnings, even if it was after account closure.

    You're making out the casino are trying to scam you, when in fact all you are going on is your assumptions, not facts.
     
  34. Jun 23, 2018
  35. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    The Gibraltar based casinos are generally not so stringent, especially the larger ones, who do auto-verification through your bank account. The CS are a lot more efficient at sorting out any issues you may have, and are only a free phone call away, 24/7.
     
  36. Jun 24, 2018
  37. mack341

    mack341 Full Member

    Location:
    south east england
    I think if the casino know your id documents have expired [driving licence and passport] and they want you to reverify, it should be requested before allowing you to re-deposit and lose money and then this problem won't occur. They are not treating customers with enough care or respect, possibly because they do not employ enough staff, but in the scenario here a good computer system/database is all that is required. When the original verification took place, the expiry date of the ID documents would be added to the database etc..., if the casino's rule is out of date ID needs to be reverified, a block on deposits is triggered when the expiry date passes.
     
  38. Jun 24, 2018
  39. robby811

    robby811 I´m a Hardcore M*therf**er webby MM

    Location:
    germany
    If i play at a new Casino i first started the verification Progress Upload the Documents and then Deposit , since bad experiences while waiting for Verifcation Lost a lot of WInnings few times... so its much better that way someone here in the Forum gave me the Advice i think Harry
     
    halibaker and mack341 like this.

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