experience with withdrawal at Wildz Casino?

[Barny1100]

Hello, who has experience with withdrawal at Wildz Casino?

I made 3 deposits with Skrill (all without any bonuses)

and then on February 29th 2020
i make a first withdrawal over 800.- also with Skrill..

Since I have nowhere found information about documents ect as usual ..?

and with verification in my account stands only :
ID is not required!
Address confirmation not required!
and pay out method (Skrill) verified !

I asked also in the chat
and the one from the support told me also
there are no documents required.!?

So since the payout is still pending ...?

Does anyone know how long this withdrawals takes at Wildz ..?
and do they really not need any documents??

Thank you

lg
Bernhard

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[TamingTheBeast]

If i remember from their FAQ they request docs after 2000$ In deposits

 

[brbns]

First time my withdrawal there was pending for 3 days (+ weekend) and support apologized for delay. No docs were asked, and I believe that there's no reason to worry about your withdrawal. Just ask support for an update.

 

[Barny1100]

I just asked at the moment again in chat when my withdrawal will be processed
because it is still pending in the system.

The first response from support amazed me ... !:

The support just informed me that he sees no withdrawal request from me ..!?

but when I uploaded a screenshot of the payout to the chat
the withdrawal was found ...

And assured me that it will be passed on again ...

All of my deposits were via Skrill like the withdrawal
and without any deposit bonus so should it actually run smoothly

Well I hope it really continues now ..

 

[Barny1100]

Update
And to the big surprise!


now after 4 days and independent questions! from me.

And the two-time insurance in the chat that unusually no documents are needed ..!

and in the first chat I even asked:

Not that after days!
is reacted and i still have to send documents ..?

and he said in chat no no don't worry ..!


as always, unfortunately, only lab


Now after 4 days I received an email
Who says "now" the Documents are needed.!

proof of address

identification card

Skrill screenshot


First chat :
Chat started: 2020-02-29 11:17 PM UTC

(11:17:39 PM) Bernhard: Hallo

habe gerade neine erste Auszahlung in Auftrag gegeben
wo muss ich Meine Dokumente bei Ihnen hochladen oder senden ?
Danke
(11:17:43 PM) *** Saso joined the chat ***
(11:17:56 PM) Saso: Hello Bernhard !
Welcome to customer support!
Do you prefer me using a translator during this chat or is it ok to write in English?

(11:18:10 PM) Bernhard : englisch is ok
(11:18:33 PM) Bernhard : i make my first wthdrawal at you
where do I have to upload or send my documents to you?
Thank you

(11:19:46 PM) Saso: You can upload them if you go to My Account -
Verification
(11:19:51 PM) Saso: You will see the button there

(11:20:33 PM) Bernhard : i dont find at my account verification?

(11:21:00 PM) Saso: Please refresh the page

(11:21:42 PM) Bernhard : a ok now its there thank you

(11:21:52 PM) Saso: You are very welcome

(11:21:59 PM) Saso: Anything else I can do for you at this moment?

(11:22:43 PM) Bernhard : there stands passport not needed
adress not needed
and payment verified

(11:22:44 PM) Bernhard: ?
(11:22:58 PM) Bernhard : so you nedd no documents from me?

(11:23:20 PM) Saso: I am just checking
(11:23:30 PM) Saso: We do not need them at the moment
(11:23:50 PM) Saso: Your withdrawal of 800 euros will be processed as soon as possible

(11:24:17 PM) Bernhard : ? ok so how long is the Time at your casino normaly?

(11:25:45 PM) Saso: During working days we process them usually within 24 hours

(11:26:15 PM) Bernhard : ok thank s

(11:26:23 PM) Bernhard : am surprised that i always had to send documents?
or do I have to hand in some if the payment is canceled due to a lack of documents ?

(11:26:37 PM) Saso: no no

(11:26:43 PM) Saso: Only if we ask you for teh documents

(11:26:43 PM) Bernhard : but ok let us seee Thank you for your Time
lg Bernhard
(11:26:57 PM) Saso: But at the moment they are not needed
(11:27:01 PM) Saso: You are very welcome
(11:27:18 PM) Saso: If you need anything else just come back to chat

 

[sapit222]

@LadyJelena

 

[Barny1100]

Despite claims I don't need to send any documents

I sent all the documents this morning (6am)
Just like you have been accepted by all other casinos in the last 10 years!

because an email on the 4th day says that the documents are needed!
And the account was suddenly changed from verified to not verified??? (Screenshot)

So far no reaction to see how long this will take at Wildz ...

But multiple deposits with Skrill, one withdrawal with Skrill (same payment method)
and everything without a bonus
and he promises to take care of it as quickly as possible is disappointing!

In general, because the casino was so hyped,
but as I have read in the meantime, there is a thread on Gamblejoe
with hundreds of people who have had a similar experience since last year ...!


But the problem should only be thematic because in "Moment" (2019) overloaded ..?

But i see nothing has changed so far and is not a good advertisement for the casino


Can only wait further .. !

too often you have canceled and lost your money
just as it seems to act!

But not this time!



will continue to report ..









Third Chat :
3. März, 12:03 +01

Chat started: 2020-03-03 10:50 AM UTC

(10:50:06 AM) Bernhard xxxxx:
Hello I requested a Skrill withdrawal on February 29th!
(All deposits also with Skrill without bonus)
In the chat on demand I was told no documents needed!
And usually 24h duration ..!

Now after 4 days an email was sent to me that documents are needed !?

I allready sent them Today at 6 am Morning!

but the payout that only takes hours at other casinos is still pending after 4 days!?

How long does it take now until it is really processed?

lg
Bernhard

(10:50:47 AM) *** Sally joined the chat ***
(10:50:59 AM) Sally : Hello Bernhard xxxxx, welcome to our live chat!
(10:51:06 AM) Bernhard xxxxx: hy
(10:51:19 AM) Sally : Your documents and withdrawal will be handled as fast as possible for you,
in the moment we do have some traffic and workload but the payment team try their best to do it as quick as they can.
We apologize for the inconvenience and appreciate your patience. It will be done shortly

(10:52:13 AM) Sally : Is there anything else I can help you with in the meantime?

(10:52:52 AM) Bernhard xxxxx: Yes, I read in the hundreds of articles on Gamblejoe that you have "JUST" (2019) a lot of traffic

And I hear it now for the third time that it should go quickly
But when will it really be processed?

(10:53:41 AM) Sally : We do not have a time frame for the processing but it is being done as fast as possible
(10:56:14 AM) Bernhard xxxxx: first I am asked several times no NO we do not need any documents and duration about 24h for this amount ....

then in the second chat they say me you cant find any withdrawal from me in the system?
and the payout was only found after sending a screenshot?

And again no documents promised and it will be dealt with as soon as possible ..

Then must send document`s and again as soon as possible and now again as soon as possible

Just only want to know what is expressed in days at Wildz as quickly as possible?

(10:56:41 AM) Bernhard xxxx : maybe you speed it up now in the Third Chat ..
Thank you
by
(10:57:14 AM) Sally : I can assure you it will be handled as fast as possible

(10:57:27 AM) Sally : If there is anything else I can help you with in the meantime, please let me know. I am happy to help!

(10:59:16 AM) Bernhard xxxx : I know as soon as possible
(for another Casinos 30 minutes)

No matter have a nice day
lg. Bernhard

(10:59:41 AM) Bernhard xxxx: by

(10:59:41 AM) Sally : Don't hesitate to contact us if there should be anything else we could do for you, have a nice day!

(11:01:58 AM) Bernhard xxxx : Yes, if you could do something it would be great
but it only costs you time and just annoys me without proper help ..

So like the last chat`s ..
Nice conversation but unfortunately without correct information
lg
Bernhard
(11:02:00 AM) Bernhard xxxxx: by

 

[Barny1100]

After the support team wrote me an email when my (previously unneeded) documents were uploaded by me,..
they will be processed again as soon as possible!

(but i already uploaded the Documents for 24h! )

And I sent a link back to this thread saying that it is not a good advertisement ..

Was the withdrawal now approved after 5 days!

 

[Barny1100]

Update!

the VIP Manager who apologized for the current difficulties was just contacted via SMS!

And even credited me 50.- with only 10x wagering!

Since the Withdrawal is now also a nice gesture I'm surprised

 

[Fredos386]

wildz like many genesis group casinos delay as much as they can forgetting it exist, telling you to be patient.. add new delays over and over. It's only to give you all the chances in the world to reverse. If you don't reverse eventually they pay. If you keep playing and never reverse they end up respecting the delays they write on their terms. If you reverse and rip... like i did on casinojoy a huge 1.2k reverse and rip then you can be sure next cash out will take 1 week+ lol. So when i play them i do when i can afford to leave it on the side. When im short and need to get paid fast if i win they are the last options on the list.

 

[me_and_ed]

I had been requested docs but their site did not have any documents page, I spoke with support and they told me would be fixed the next......next day still nothing, support then told me to email the docs but could take up to 3 weeks to be verified........I ran

 

[Fredos386]

Yeah they are doing mega delay tactics but they doing it in a nice way lol. Always being very polite and smiling a lot saying sorry sorry while in fact they know 100% what they are doing. Most casinos use shady if not criminal tactics, the difference between "good" and bad casinos is that if the bad can just steal your money, try taking money in your bank and such, the good ones KYC you 1-2-3 times.. or like wildz.. make withdrawals complicated and long while asking sorry non-stop saying it will be fixed while they are not doing anything at all.

 

[hhhelllo]

I registered there because their mobile site was fast, easy to navigate and liked their presentation. Usual genesis bs. 4 days pending for 100$ withdraw to ecopayz. Documents uploaded and they never even bother looking at it. They were so busy... sooooo busy hahahahaha.
After a week I flipped the 100$ on roulette and lost. Never ever played there again. How dumb they
Think customers are really? I eventually received a doc request more than 2 weeks after the reversed/lost 100$. A request for a document already uploaded waaaay before even depositing.
I really really hate liars and payment stallers. I will never understand the love for them. Its worst then gunsbet IMO. At least they dont tell you that you need to wait for the payment....’because security of customers. Genesis lol

 

[Fredos386]

I registered there because their mobile site was fast, easy to navigate and liked their presentation. Usual genesis bs. 4 days pending for 100$ withdraw to ecopayz. Documents uploaded and they never even bother looking at it. They were so busy... sooooo busy hahahahaha.
After a week I flipped the 100$ on roulette and lost. Never ever played there again. How dumb they
Think customers are really? I eventually received a doc request more than 2 weeks after the reversed/lost 100$. A request for a document already uploaded waaaay before even depositing.
I really really hate liars and payment stallers. I will never understand the love for them. Its worst then gunsbet IMO. At least they dont tell you that you need to wait for the payment....’because security of customers. Genesis lol

Would you be surprised if i told you that almost everytime i had verification pending and reversed... 5 minutes after losing my balance i received email saying "verified" hahaha. And well they are really incompetent. They make newb mistakes over and over and they refuse to reconsider their ways so they keep pushing their ways and look at how the industry is now compared to few years ago. They are doing things that only work if you are running a temporary casinos or road one where you can just fak up everyone and not care since you will be gone anyway. If you offer them 100$ now or 10k$ over the years they will jump on the 100$ and feel like they are geniuses. Just like how they reduced rtp, ok if you have no choice then do it but then they cut loyalty rewards, promotions, offers... So not only people lose more than ever but they don't even have "help" to compensate a bit. Freebies, loyalty scheme was what kept most people in the game while waiting to get more money.

I'd be curious to see the industry finances stats... Where is all the money going? Because if you forget all their claims and just look from the player perspective. We are playing basics slots and connected to a server while navigating basic webpages that are the same for years. You can play world of warcraft for 15$ a month and have connection to the servers 24/7 devs and tech support working all year long, even trade/sell gold and items etc. All this for 15$ a month.. we lose hundreds/thousands and they tell us it's too expensive? And when we complain we get treated like garbage. I don't know what they are doing, who is responsible for that mess? I expected a multi billion industry to be able to hire decent people at the top but obviously something is wrong. Just a obvious example was videoslots removing the battles... i mean it was the only thing they had that kept most of their players there.. and they got rid of it to save money? You don't save money if you have no more players. Same way a casino that scam every new player that try to cash out.. how do they expect to keep going? The industry is saturated now.. there is no more infinity of new players.. casinos must focus on loyalty and player retention.. but instead they do everything to rip them dry to bankruptcy the fastest way possible. Like i said... if they are trying to take all the money before everything goes down then i have no more questions, everything makes sense. But if they take these decisions going for the long term then seriously some people lied on their CV's to get their jobs and the people that hired them are not any smarter to not figure out the disaster ahead.

 

[Harry_BKK]

FYI, Wildz Casino is not part of Genesis Global.

They created their own platform called Rootz that is geared towards fast-loading games. The casino is operated by Rootz Ltd. under an MGA licence.

AFAIK, the entire staff is ex-other Malta casinos, all the way to the top.

 

[Harry_BKK]

Would you be surprised if i told you that almost everytime i had verification pending and reversed... 5 minutes after losing my balance i received email saying "verified" hahaha. And well they are really incompetent. They make newb mistakes over and over and they refuse to reconsider their ways so they keep pushing their ways and look at how the industry is now compared to few years ago. They are doing things that only work if you are running a temporary casinos or road one where you can just fak up everyone and not care since you will be gone anyway. If you offer them 100$ now or 10k$ over the years they will jump on the 100$ and feel like they are geniuses. Just like how they reduced rtp, ok if you have no choice then do it but then they cut loyalty rewards, promotions, offers... So not only people lose more than ever but they don't even have "help" to compensate a bit. Freebies, loyalty scheme was what kept most people in the game while waiting to get more money.

I'd be curious to see the industry finances stats... Where is all the money going? Because if you forget all their claims and just look from the player perspective. We are playing basics slots and connected to a server while navigating basic webpages that are the same for years. You can play world of warcraft for 15$ a month and have connection to the servers 24/7 devs and tech support working all year long, even trade/sell gold and items etc. All this for 15$ a month.. we lose hundreds/thousands and they tell us it's too expensive? And when we complain we get treated like garbage. I don't know what they are doing, who is responsible for that mess? I expected a multi billion industry to be able to hire decent people at the top but obviously something is wrong. Just a obvious example was videoslots removing the battles... i mean it was the only thing they had that kept most of their players there.. and they got rid of it to save money? You don't save money if you have no more players. Same way a casino that scam every new player that try to cash out.. how do they expect to keep going? The industry is saturated now.. there is no more infinity of new players.. casinos must focus on loyalty and player retention.. but instead they do everything to rip them dry to bankruptcy the fastest way possible. Like i said... if they are trying to take all the money before everything goes down then i have no more questions, everything makes sense. But if they take these decisions going for the long term then seriously some people lied on their CV's to get their jobs and the people that hired them are not any smarter to not figure out the disaster ahead.

You sound like a very angry, frustrated player. Maybe a break from online casinos would help.

Complaining about and trashing them in each of your posts is certainly not going to help. Nor does it reflect the civilized nature of how we treat each other that we try to keep on this forum.

 

[Halvor]

They make newb mistakes over and over and they refuse to reconsider their ways so they keep pushing their ways and look at how the industry is now compared to few years ago.

If we only had you to take us away from the "newb" mistake and introduce a golden age for the industry

 

[Fredos386]

You sound like a very angry, frustrated player. Maybe a break from online casinos would help.

Complaining about and trashing them in each of your posts is certainly not going to help. Nor does it reflect the civilized nature of how we treat each other that we try to keep on this forum.

I'm sure not saying anything definitly going to help. We should all say we are happy that way things can only get better! Oh my unicorn there you are.

 

[Dpunkt]

Hi there... I also played for a long time at wildz casino and can confirm, that they didn't need any documents, when, you just registered there. The withdrawals were also very fast approved. But what really f.... me up is that you nearly never win something, when they ask to make kyc. It took a time, until they wanted me to provide documents, but from this day I've never had a big win there, so I decided to close my account there completely

 

[onlyoneunit]

Wildz casino,

What should I think about it, these nice statements of casinos with there processing time statements, as Wildz speaking of a 30 min bank processing what I can't believe, as I got a nice email from them that they will process it as soon as possible because they occur delay's, but the moment I read all the reviews on the internet about Wildz and there way of paying out the customer.


I'm am verry dedicated to statements and terms and conditions on website, and if they try to do it different I start to write these reviews, you taking a total joke of your people.

Yet again, it's also the last time I've played here, the total nonsense everytime with these casinos and there nice terms, They can't even live up to it, but when you breach one of there rules its easy for them to confiscate the money.

Recently I come on this forum to complain, because I do not have any good reviews about any casino at all the last 2 months.

I write these reviews for other people, so they aware what can happen when you play at certain casino's, it won't help my process and I know that, but atleast I can tell it to others so Wildz will eventually get a little less people to there website. That's what they deserve after taking a joke of your costumer.

Thanks for reading,

 

[onlyoneunit]

Did they every told you it could take a week?
It's a 'timeframe' because 'high volume' traffic. Im not gonna reverse my withdrawal. I'm gonna take the full patience on what's going to happen!

But for the first time I would love to hear a opinion from you guys. about my question to wildz! Read the image and I geuss you would laugh verry hard!

 

[JohnSnow]

So here is the thing. I read terrible comments on stalling and verification. I took 100% bonus on 100 euro deposit on CAXINO. Bonus is not tied to the real money balance so my balance went up to 490 and I forfeited my 100 euro bonus.

I withdrew 390 EUR with trustly and went to live chat to ask why I cannot upload documents. They told me that verification team didn't ask for it. I insisted that I wanted to verify my account NOW. The agent on chat opened the option for me in my account to upload documents. I uploaded documents went doing groceries for 15 minutes came back and money was in my bank and account verified.

So wildz casino/ CAXINO casino has passed the test in my opinion lol

 

[Skephan]

Wildz, Caxino and Wheelz operated by ''Rootz '' are horrible, unethical in my opinion. Never had a cash-out with them, maybe lower RTP I don't know. I requested a Self-exclusion with them 3 times they never self excluded me only ''closed'' my account eventhough I told them specifically that I didn't wanted the closure but i wanted to be self-excluded. Resulted in a higher loss for me that time- frame ... support told me that it was my responsibilty to state a ''gambling problem'' eventhough their Responsible gaming says; "An indefinite self-exclusion is available to you at any time'' After this incident I quitted online gambling for good ....I hate the fact nowadays they treat us like heroin junkies instead of customers. Rootz .. hehe