Wildz - No Selfexclusion + Able to deposit

Kiaskga

Newbie member
Joined
May 20, 2020
Location
Germany
Why deposit there when there are plenty of other Casinos they could play at? Unless as I said there was an ulterior motive. Opportunist springs to mind.

What if there are only a few Casinos left where you can Deposit because you closed your accounts at other Casinos because of gambling problems? Uh, just an example. :)

Other Casinos close your Account btw INSTANTLY.

So, half of what you say makes absolute no sense, and it seems like you have no Idea of Responsible Gambling and there Players.

You are defending a Casino that took Over TWO WEEKS to close a Account of a possible problem Gambler.
 

Robert Rabbit

Newbie member
Joined
Jun 21, 2020
Location
UK
Hello!

On 20.04.2020 i went to the Wildz - Livechat to say that i want to request a permanent account closure because of gambling Problems.
The Chat had a waiting time of over 30+ Users, so i decided to just leave the message there. Shortly after. where i got a automated response that they received my Request i answered on this automated message so i made sure they rly got my request.

They did absolute nothing about it.

I did deposit a few times on 27.04 + 30.04.

On 08.05 (More than TWO WEEKS later) i got the message that my account is closed now (after i lost my money, ofc.)

Im pretty sure this is not going well with the MGA responsibly gambling rules.

Is there any chance to get my lost money back? Is there any chance to make anything to safe other gamblers that have Problems and are in a same Situation at Wildz? - Cause it seems like they dont care about responsibly gambling at Wildz.

Thanks for the help!
So you received an automated response that your request to self-exclude had been received, and went back there later to make a deposit. Why would anyone try to log in and deposit on a site where they believed that they had previously requested self exclusion - not least that there are hundreds of other casino's out there. There is clear evidence of failings on both parts to my mind

You must have known that any winnings would immediately be refused if you were lucky enough to hit big, so why even put your money in there.

None of this makes sense to me - however what is clear is that you have significant gambling issues and need to address those as a matter of urgency, instead of looking for places to gamble or ways to circumnavigate the protections in place.
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
What if there are only a few Casinos left where you can Deposit
Obviously, I would deposit at one of those because if I win, I get paid and not at the one I just asked to be excluded from because I know of the complications that could arise and so did you.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Other Casinos close your Account btw INSTANTLY.
It still only looks that they did close your account instantly once your message was seen. If you were really that worried, why didn't you use any RG tools on site but went back and deposit?

If you get reply that your message is received, it's not same that somebody have read it. Tried to again find any times from MGA how fast casino operator have to read their messages but can't really find any so not sure which regulation you claim they have violated?

You have had tools to make it yourself right away so can't see regulator would find violation from here, they can change it afterwards that all messages have to be handled within XX days/hours but don't see it happen as you can block yourself from depositing at any time by contacting chat or using RG page, you only decided leave message and go back to deposit.

It's not about how long it took, nobody is not expected read messages instantly and as long there is no timeframe in regulations, it's no different if they close your account in same minute or few weeks after. If you find any violtion in player protection, would be interested to read it, i really tried again but can't.
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
Their mistake or not, i still view your approach as pretty lame because you could have set a closure/exclusion yourself and inform them after that you have a gambling problem so they can take the next steps.

But THEY didn't do nothing, and THEY are at fault. It took THEM 2 weeks? It is always them, them them and never you?
 

slot_zombie

Senior Member
Joined
Jul 25, 2014
Location
UK
Their mistake or not, i still view your approach as pretty lame because you could have set a closure/exclusion yourself and inform them after that you have a gambling problem so they can take the next steps.

But THEY didn't do nothing, and THEY are at fault. It took THEM 2 weeks? It is always them, them them and never you?
Free rolling at its finest.
 

Robert Rabbit

Newbie member
Joined
Jun 21, 2020
Location
UK
Their mistake or not, i still view your approach as pretty lame because you could have set a closure/exclusion yourself and inform them after that you have a gambling problem so they can take the next steps.

But THEY didn't do nothing, and THEY are at fault. It took THEM 2 weeks? It is always them, them them and never you?
I hope you aren't advocating personal responsibility here? Rebel
 

Kiaskga

Newbie member
Joined
May 20, 2020
Location
Germany
Their mistake or not, i still view your approach as pretty lame because you could have set a closure/exclusion yourself and inform them after that you have a gambling problem so they can take the next steps.

But THEY didn't do nothing, and THEY are at fault. It took THEM 2 weeks? It is always them, them them and never you?
Are you serious?

Since you are a Affiliate Manager you should deeply think twice before writing something like that. Well, that just shows what a kind of Person you are.
 

Halvor

Experienced Member
Joined
Apr 3, 2018
Location
Malta
Are you serious?

Since you are a Affiliate Manager you should deeply think twice before writing something like that. Well, that just shows what a kind of Person you are.
So just because he's in the industry he can't voice an opinion that customers are somewhat responsible for their own decisions?
 

Gaz237

Meister Member
MM
Joined
May 8, 2014
Location
chelmsford UK
Are you serious?

Since you are a Affiliate Manager you should deeply think twice before writing something like that. Well, that just shows what a kind of Person you are.
Jan did think about it before he posted.

He actually thinks your a complete tosser, but thought twice about posting that.

I don't have such reservations for people like you who like to ride the gravy train.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Are you serious?

Since you are a Affiliate Manager you should deeply think twice before writing something like that. Well, that just shows what a kind of Person you are.
I’m no massive fan of a affiliate nor a casino fan boy

My posts here speak for themselves.
But jan is one decent man, regardless of his job or position he’s a genuinely decent person.

It’s pretty low to say he’s a some kind of bad person, that’s very far from the truth.

I’ve had many a contact with him and i assure you he’s a stand up genuine guy, yes I may disagree with rtp for example at his casinos but as a person he’s gone above and beyond to help me as a person and a player and his personal help has helped me a lot in the past.

yeah he’s a affy manager, I hate Streamers.
It makes no odds, jan is a good rep and active, and if your genuine I’d like to think he will help you as he has me and I’m no high roller or affiliate.

He’s always responded when needed and been beyond efficient, even on a weekend when he didn’t have to.
As many know I’ll happily speak my mind on a bad brand or someone whom I think isn’t decent, but labelling this guy in the manner you have is frankly insulting and a joke... he’s the most helpful rep personally I’ve seen on here since i darkened casinomeister doors...

I get nothing free, no perks no match bonus for saying this...
I’d be completely behind you if you called out a dodgy person or rep...

but sorry, your way off the Mark here, Jan is a top rep and one of the reasons i use CM as he helps.

rant over.
 

Robert Rabbit

Newbie member
Joined
Jun 21, 2020
Location
UK
What if there are only a few Casinos left where you can Deposit because you closed your accounts at other Casinos because of gambling problems? Uh, just an example. :)

Other Casinos close your Account btw INSTANTLY.

So, half of what you say makes absolute no sense, and it seems like you have no Idea of Responsible Gambling and there Players.

You are defending a Casino that took Over TWO WEEKS to close a Account of a possible problem Gambler.
Jeez, you are a grown man, get over it. Admit you have a gambling problem and deal with it, stop looking around for other people to blame and affiliate managers to insult.

Have I lost money I couldn't afford to lose - too right I have. Could there have been measures in place to stop me doing that - probably. But guess what, I made my own damn choices and I have to accept the consequences of that.

Grow up and try doing the same

My Rant over

Sorry guys, I am having a bad day :) .
 

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