EveryMatrix Self Exclusion - Need Help

[dontknowtobet]

Edit - my post might seem harsh. I didn't quote your post, but it was edited from your final response.

That's fine, I also edited it as I didn't like the way I posted it initially as it was harsh, thanks though.

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[dontknowtobet]

As it happens I've just got off a chat with the MGA people on your behalf. It seems that these particular issues are being handled directly by them. Please check your email for details and specific guidance re raising your issue there.

I got it, thank you for assisting me with it today, they already sent me an email back, so they are now investigating it, thanks!
PS I will keep you posted.

 

[Deeplay]

I've been in this forum for quite a while, mostly as a reader of posts here. I've seen some shady people post here threads about being self-excluded and having their "brothers" or "sisters" depositing from their card with no permission and things like that - so I understand it's very easy to judge a new thread - but I can assure you I would try to be as much transparent as I can providing all details and answering any questions you have in regards to this case - and I am doing so 100% genuinely. I am not posting here necessarily to claim deposits back but just want a fair and honest opinion about my incident.

Here are the full details:

1. On the 6th of May 2015, I have registered with EvryBet.com - This website is using EveryMatrix platform.
2. I have registered using the same email that I've registered with other EveryMatrix websites (e.g. BetAdonis), same name, same email, same DOB, same details - nothing's different.
3. I have made a deposit of £100, played with it, got £150 and requested to withdraw it, and I got this withdrawal back to my Skrill as well.
4. I have later on deposited another £1,000 and lost it - I have then chosen in the website to self-exclude myself from the website for 1 year.
5. I have then regretted that I've self-excluded myself from the site so I sent them a ticket with the following question as quoted "Is it possible to reconsider self-exclusion or once it's done it cannot be cancelled?" - I asked if it's possible to change it to 1 week instead.

The website replied to me as follows:

In these types of cases, we have safety procedures in place. Before we proceed with changing the self-exclusion duration, we need you to answer these questions, please.

1. What do you understand by self exclusion?
2. Why do you think you mistakenly self-excluded?
3. Do you currently feel, or have you ever felt, that the amusement of gambling has taken precedence over important parts of your life as, for example, work or family obligations?
4. Have you ever felt you lost control while gambling?
5. Do you understand that by self-excluding on one website managed and operated by EveryMatrix, you will automatically be excluded from all other websites controlled by the Company?
6. Do you accept full responsibility of the answers provided during this conversation, you are solely and fully responsible for your action to remove self-exclusion, you agree to renounce any claim on EveryMatrix and/or its operator arising out of or related to your action to remove self-exclusion?

Please note clause #5 - "by self-excluding on one website managed and operated by EveryMatrix, you will automatically be excluded from all other websites controlled by the Company".

I've answered these questions expressing that I wasn't aware of clause #5 - the website replied that the self-exclusion would remain for 1 year and won't be cancelled - which is fine.

What I'm concerned with is what the website told me in clause #5 - so I sent in the same ticket the following question:

Thanks for the reply. Can you please clarify what you said earlier "by self-excluding on one website managed and operated by EveryMatrix, you will automatically be excluded from all other websites controlled by the Company" ?

They replied:

Everymatrix provide software for several sites, so the exclusion would be for all of those.
Some of them are listed here:

You do not have permission to view link Log in or register now.

I've replied back as follows - 4 days ago:

Yes, I understand that, however I was self-excluded before I registered with this site with other EveryMatrix sites (e.g. BetAdonis) - so I'm wondering in that case why I wasn't self excluded here neither? Unless if what you told me is wrong and that each site takes care of his own?
Otherwise, if what you told me is true - then how was I allowed to register and place bets?

And very early morning (UK time around 5am) I wrote again:

Hello,
It has been 3 days with no response whatsoever.
I am simply asking for your honesty, for a honest answer about this as I don't want to be in a situation where I deposit money in an EveryMatrix website and then if I win I get my deposit back and if I lose I lose the deposit as well ... can you please clarify this?

Based on all of the above, I understand the meaning of self-exclusion but my understanding was that each EveryMatrix website is separate from each other. However, according to EvryBet, they said that "by self-excluding on one website managed and operated by EveryMatrix, you will automatically be excluded from all other websites controlled by the Company".
Hence, I'm trying to understand if this applies to me or not?

Again, I understand I lost money and I'm not here to attack the website but I'm simply asking for a fair & unbiased response - how would you treat such incident?

PS As you can see I haven't heard back from the site for 4 days, my assumption is that they prefer not to speak about this incident any longer so please advise what's your opinion about this, and how would you approach it?

Thanks!

Right i know Max has dropped the PAB on this (rightly so imo) and your dealing with this through the gaming licence. But this kind of thing is coming up more and more. Sorry if this is harsh but players self excluding then re-joining and when they loose crying over the loss and trying in an attempt to get the funds paid back It probably wont make any difference if they do cough up because odds are those funds will be used to re-dedosit elsewhere . This is just my own view but I think players with Gambling problems need to take full responsibility. What would you have done if you had won ? given the money back ? no course not. If you have a problem deal with the root causes to get to grips with the issues. And stop blaming others. You looked for a loop hole to get the money back you deposited and seems you found one if they pay up. But it wont make squat difference I think as the odds are as I said you would re- deposit at another casino.

Sounds harsh I know and probably no one will agree with me but it just seems as players become more aware of what they can do to get funds back they are using this more and more. Not saying this is the case with you .... but it does seem to come up more n more.

Deal with the loss deal with the problem and hopefully you can move forward and quit gambling for ever!

 

[dontknowtobet]

Right i know Max has dropped the PAB on this (rightly so imo) and your dealing with this through the gaming licence. But this kind of thing is coming up more and more. Sorry if this is harsh but players self excluding then re-joining and when they loose crying over the loss and trying in an attempt to get the funds paid back It probably wont make any difference if they do cough up because odds are those funds will be used to re-dedosit elsewhere . This is just my own view but I think players with Gambling problems need to take full responsibility. What would you have done if you had won ? given the money back ? no course not. If you have a problem deal with the root causes to get to grips with the issues. And stop blaming others. You looked for a loop hole to get the money back you deposited and seems you found one if they pay up. But it wont make squat difference I think as the odds are as I said you would re- deposit at another casino.

Sounds harsh I know and probably no one will agree with me but it just seems as players become more aware of what they can do to get funds back they are using this more and more. Not saying this is the case with you .... but it does seem to come up more n more.

Deal with the loss deal with the problem and hopefully you can move forward and quit gambling for ever!

You need to treat the policy and do what the policy says, harsh or not, many players got their funds back because of this issue, and some were deprived of winnings because of it as well (e.g. there is a large thread of one player here whose casino refused to pay over 12,000 euros).

Harsh or not is not what determines the facts, it's the policy itself, and in this cold business you follow the wording, the policy and that is what dictates how to handle a complaint or not.

So I appreciate your concern or feedback but I won't take it into account, but thanks though for providing it.

 

[dontknowtobet]

You looked for a loop hole to get the money back

Did I????

I signed up with the SAME details, same name, SAME EMAIL, even SAME payment method (Skrill) that I used with the excluded EveryMatrix bookmaker ... what are your real intentions buddy? Are you pissed because you're part of the casino or something like that? Learn to not mess around with people, same way you want respect learn to GIVE respect, and then talk to me.

 

[Deeplay]

Did I????

I signed up with the SAME details, same name, SAME EMAIL, even SAME payment method (Skrill) that I used with the excluded EveryMatrix bookmaker ... what are your real intentions buddy? Are you pissed because you're part of the casino or something like that? Learn to not mess around with people, same way you want respect learn to GIVE respect, and then talk to me.

Hi this is a forum where all members are entitled to respond / post so sorry your call for me not to talk to you / reply to your thread is not valid. Only the moderators can decide if a post is valid or not. And yes I hold to what i said you deposited the money knowing full well the risks no one forced you and when it goes sour you try everything you can to get the casino to pay back your funds. No matter what the terms and conditions are I dont agree with it. And glad CM nailed your PAB for the way in which you bitched about it not being processed quick enough for you.

Personally I hope you do not get your money back as this will not help you with your gambling addiction. What will help is acceptance of the problem and taking the right steps to put a many blocks in the way as possible.

And sure it is a 2 way street where funds have been confiscated because of the SE Rule but still does not mean a person has to agree with it. Which for the record I dont. You pays your money and you takes your chance. Man up and take the loss and then move on with you life.

 

[dontknowtobet]

I received the following email from MGA (Malta Gaming Authority) today - in short there is no refund of the lost deposits, I'm not upset with it, but just would like to inform others about it - this is what they sent to me about 1 hour ago:

The matter that you brought to our attention concerning Everymatrix Limited (Evrybet.com) has been duly assessed and it clearly transpires that since your original registration was with Betadonis.com, when Betadonis actioned your self-exclusion request, this did not hint in any way that your self-exclusion request would be carried forward to all EM brands. This was however proposed to you by EvryBet.com and you should therefore consider this to be effective at that point. Furthermore, we now also consider that you are well informed of the situation and that you should refrain from opening any accounts altogether but especially ones with websites that you know to be operated by EveryMatrix as we feel that a player still maintains a level of responsibility when it comes to excluding oneself and can easily check the relevant information directly from the website.

Based on our assessment above we deem that the operator has not breached any remote gaming regulations and therefore the case can be closed.