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Non-Bonus Complaint Wonclub.com confiscated my legitimate winnings

Discussion in 'Sportsbook Complaints' started by spyrosc200, Mar 7, 2019.

    Mar 7, 2019
  1. spyrosc200

    spyrosc200 Newbie member PABnononaccred2 PABnonaccred

    Location:
    Cyprus
    Hello.

    Have registered at Wonclub Casino at 20th of February.

    Wonclub Casino is owned by ALLCOMPONENT N.V. (same company as Betadonis, Betlist)

    Deposited 200 euros, denied their bonus and verified my account. I managed to turn my balance into 1362 euros at 06 of March. In the screenshot below that i took at 6th of March, amount was 1189 euros, i then won 173 euros more so my overall balance last night was 1362 euros.

    You must register/login in order to see the link.

    Anw, this morning, 7th of March, Wonclub Casino deducted all profit from my balance for no reason, so new balance is 200 euros again, my deposited amount. As you can see in screenshots below, they voided all my bets since 20th of February!!!

    You must register/login in order to see the link.
    You must register/login in order to see the link.
    You must register/login in order to see the link.

    Contacted their live chat support that was claiming that i placed bets at 3.00 in the morning and my bets were lost and that he have all profs for that etc. However, i placed no bets. I then checked closely my betting history and i realised that they simply voided all my bets since day one.

    Contacted the relevant department via email as their support guy wasn't able to provide any help, was rude as well (he even asked me if i was the true owner of the account as he couldn't understand how bets were placed from my account but i wasn't aware of them lol).

    However, their relevant department (the so called Betting Analysysis Center) came with an even more strange explanation. They said that the bets i placed were fixing games!!

    You must register/login in order to see the link.

    Obviously their explanation is completely bullshit. I have nothing to do with match fixing, i don't even like to bet on games with suspicious odds movement. I even placed same bets on many different bookies as l like diversification and all paid fine, except Wonclub! I even asked them how it is possible that all the bets i placed from day one (around 20 different games(!)) were fixing games but took no response.

    Would be thankful if anyone can help me receive my money. At the time i opened account with them there weren't any bad reviews bar some bonus complaints, their representative was active at some other platforms etc, so i thought they were legit. Seems not though. The funny part is that i used their sister site Betadonis 2 years ago and lost some money. Seems that i wasn't betting on fixing games at that time lol.
     
  2. Mar 8, 2019
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    edit - dupe post
     
  4. Mar 8, 2019
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    looks like you might have had a clearer picture had you checked them out here first - i see nothing but complaints
    Casino Complaint - WonClub Figures Out How to Go From Bad to Even Worse
    Casino Complaint - WONCLUB - swindler (www.wonclub.com)
    Casino responsible gaming ( wonclub.com )
    plus perhaps what looks to be a dozen or so more

    good to stick with accredited casinos here going forward
    also, id be wary if any reps reach out -
    Betadonis casino, are they good?

    @maxd is CM's PAB guy (PAB info in toolbar)
     
  6. Mar 8, 2019
  7. spyrosc200

    spyrosc200 Newbie member PABnononaccred2 PABnonaccred

    Location:
    Cyprus
    Thanks for the interest mate.

    Most complaints regarding wonclub were either bonus related or affiliate related stuff, had only found 1-2 complaints regarding sportsbetting which i thought was good numbers for a casino with some years in their back. Seems was wrong though.

    Regarding the ''accredited casinos'', i am limited on all those casinos so there is no option for me to stick to those casino's, which i could :)
     
  8. Mar 8, 2019
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Google can be your best friend. Yeah, you should have stuck with the accredited casinos since you have used up your PABs for non-accredited casinos. I would suggest contacting their licensing jurisdiction.
     
    dionysus likes this.
  10. Mar 8, 2019
  11. spyrosc200

    spyrosc200 Newbie member PABnononaccred2 PABnonaccred

    Location:
    Cyprus
    Sticking to accredited casinos it is easier said that done. As said, i am cut to 5 euro's max stake on ALL accredited casinos so the only option is either to retire or to explore riskier books like wonclub.

    I am also aware that i already filled a non-accredited casino PAB. That was 3 years ago though. I hope admins can make an exception in this case as roque techingue from Wonclub is so obvious.

    Curacao Licensing jurisdiction will not provide any help at all.
     
  12. Mar 8, 2019
  13. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    test
     
    L&L-Jan likes this.
  14. Mar 11, 2019
  15. spyrosc200

    spyrosc200 Newbie member PABnononaccred2 PABnonaccred

    Location:
    Cyprus
    Admins can't help as i have already used my PABs for non-accredited casinos.

    Just make sure you avoid those scammers and save your money :)
     

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