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Bitch and Moan Zencasino (same as Zenbetting) does not pay winnings!

Discussion in 'Sportsbook Complaints' started by spyrosc200, Mar 25, 2019.

    Mar 25, 2019
  1. spyrosc200

    spyrosc200 Newbie member PABnononaccred2 PABnonaccred

    Location:
    Cyprus
    Registered at Zencasino (same as Zenbetting) and deposited a total of 400 euros.

    My account is verified and i didn't took bonus.

    Few days after my balance reached 1868 euros. I asked for a partial withdrawal of 800 euros.

    Zencasino locked my account for reviewing for 10 next days. Said ok, it is 10 days but i could wait.

    Then they sent me an email that i violated T&C and according to them they closed my account and confiscated winnings..

    So, Zencasino decided to close account and confiscate winnings cause i violated their T&C. No more infos about it, nothing! They are not even willing to give more details. According to their email sent '' All requests from you about your account blocking will be ignored.''

    I even asked their live chat support why they closed my account. He couldn't provide more information and told me to write to support email.I wrote to support email, my email was ignored. I created a ticketin their site and a minute after i was not even able to log in.

    They first said that they blocked my account as i bet on 2nd and 3rd tier games:

    You must register/login in order to see the link.

    Then they said that they closed account due to ''strange raw of bets''!!:

    You must register/login in order to see the link.

    Then they said that they suspect match fixing (obviously got nothing to do with match fixing, all other bookies paid fine same bets btw except Zencasino jokers). It is not even humanly possible to fix 20+ games in 3 weeks period lol.

    You must register/login in order to see the link.

    All in all, stay away, they will scam you as they scammed me!

    P.S I am aware that i have already used my PABs for non-accredited casinos, i just want to warn you and don't lost your money.
     
  2. Mar 25, 2019
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Sorry you lost your funds.
    But I DO hope youll stick to accredited casinos in the future
     
    lotusch and helafast like this.
  4. Mar 25, 2019
  5. The Viking

    The Viking Ueber Meister CAG MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Yep sorry you lost your money but after all thos PABs 3? Some alarm bells should start ringing right
    Ive been gambling for 16 years never needed help to get my payouts
    Stick to trusted casinos :thumbsup:
     
    lotusch and dionysus like this.
  6. Mar 26, 2019
  7. spyrosc200

    spyrosc200 Newbie member PABnononaccred2 PABnonaccred

    Location:
    Cyprus
    Hey guys, thanks for your interest :)

    I am limited on ALL accredited casino's available for my country. Once you win some money on sportsbetting, they limit you and you have to move to next casino etc.

    It is easy to say to stick to accredited casinos, however, once they limit you then you have to search for alternatives and explore unknown casinos.

    Sometimes unknown casinos pay fine five digits winnings, some others are scammers and confiscate your winnings like Zencasino or Wonclub.

    It is harsh when they scam you, however, it is all part of the game i guess :)
     
    Last edited: Mar 26, 2019
    lotusch likes this.
  8. Mar 26, 2019
  9. Scotgirl

    Scotgirl Newbie member

    Occupation:
    Housewife
    Location:
    Scotland
    Interestingly zen casino invites players from restricted countries to play via VPN and on their site shows how to do this. Very dodgy practice I feel
     
  10. Mar 26, 2019
  11. Scotgirl

    Scotgirl Newbie member

    Occupation:
    Housewife
    Location:
    Scotland
    Also they state that their payment processing is undertaken by RR Invest LP at 1 Queens Street Edinburgh however that address is the National Portrait Galley. There is a Glasgow address for this company though.
     
    mack341, spyrosc200 and lotusch like this.
  12. Apr 9, 2019
  13. spyrosc200

    spyrosc200 Newbie member PABnononaccred2 PABnonaccred

    Location:
    Cyprus
    Today i received the funniest ever statement from a sportbook:

    Good day!

    The answer about the player and the controversial situation at the expense of bets. Based on points 9 and 10 which you can find in the terms and conditions, the brand management independently makes decisions about fair bets. Bets on 2 and 3 leagues are considered by us as high risk and our security department independently monitors such bets.


    Most matches in these leagues are contracted. There are many closed, paid forums in which information about contracted matches is published. Our team also has accounts on such forums, and we track all contractual matches.


    We considered the bet made by this player as a bet for a contractual match, respectively, an attempt to commit fraudulent actions on our website. The security department of our brand decided to return the money to the client and block his account without the right to restore. We returned the money to the client, closed the account, and also, decided to stop accepting bets for 2-3 leagues in order to avoid similar cases in the future. (At this moment, our technical department deals with this issue)

    We apologize for this situation and will do everything possible to avoid such disputes in the future.
    With respect,

    Team ZenCasino.
     
    mack341 likes this.
  14. Apr 9, 2019
  15. goatwack

    goatwack Comin' atcha like Eric Crumble CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    They sound legit. I really hope they take UK players because I'm all over this
     
    mack341 likes this.
  16. Apr 9, 2019
  17. mack341

    mack341 Full Member

    Location:
    south east england
    maybe to enjoy playing there you need to be an advanced practioner of zen meditation, where your mind doesn't get distracted by trivia things like being able to withdraw winnings :rolleyes:

    what sport is it, 'contracted matches' :confused: ...It does sound like if they weren't running a casino, they'd be ideal candidates for writing those unintentionally funny, scam emails.

    If you keep getting booted from casinos because they don't like sportsbook winners, why not join us in the wonderful world of slots, where I haven't been booted once for winning too much :eek2: :oops:
     
    spyrosc200 and goatwack like this.
  18. Apr 9, 2019
  19. goatwack

    goatwack Comin' atcha like Eric Crumble CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I could sign up

    but zen I'd never get paid

    [​IMG]
     
    spyrosc200 likes this.
  20. Apr 9, 2019
  21. spyrosc200

    spyrosc200 Newbie member PABnononaccred2 PABnonaccred

    Location:
    Cyprus
    Thanks for the advice mate :)

    I do spins sometimes as well as my wife loves them.

    I rarely won though and obviously no casino booted me haha
     
    mack341 likes this.
  22. Apr 9, 2019
  23. spyrosc200

    spyrosc200 Newbie member PABnononaccred2 PABnonaccred

    Location:
    Cyprus
    Thanks for the advice mate :)

    I do spins sometimes as well as my wife loves them.

    I rarely won though and obviously no casino booted me haha
     
    mack341 likes this.

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