English Harbour bites..(fallen from grace)

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I was playing English Harbour and made a few deposits back to back...I finally hit a bonus round on the same game after depositing $200 (in 4 deposits) back to back...What was the final results of this bonus round??? NOTHING! I then proceeded to continue playing and spent another few bucks to catch the bonus round again...and what did I get?? Um about 2x my bet....

I then proceeded to ask EH through email , just what in the world is wrong with their game and they said nothing..and offered me a match bonus for all my deposits by email the next day...well..as you know I do not mingle my own funds with the casinos so I decided to accept this offer of the match play since I already lost my butt off and had nothing in my account..

And here you see what happened.. geezes...just remember, I did not ASK for anything, it was OFFERED!

You are now chatting with 'Juditta'
FPRIVATE "TYPE=PICT;ALT=Chat Information" Your Issue ID for this chat is LTK61801X
Juditta: Welcome to Casino Support. How may I assist you today?

EH097860xxx1: I was told I can get a match bonus on my #200 deposit. as per :

Reference number: LTK618010X Please use this ticket number in any correspondence with us.

Dear XXXX, Thank you for contacting English Harbour. Please be informed that we run on an automated system and we do not control whether an account wins or loses. we are willing to grant you your bonuses on your last 4 deposits that you made yesterday. We truly appreciate your comments and your business at English Harbour. For further questions or comments, please feel free to contact us at anytime. Good Luck and have a great day! Sincerely, Tanja

Juditta: Your account is segmented to NO Bonuses

EH097860xxx1: I understand. As you can see I do not take automatic bonuses. I only take a bonus when it is offered such as this.

EH097860xxx1: MANUAL bonuses

EH097860xxx1: as said here :but we are willing to grant you your bonuses on your last 4 deposits

Juditta: If you are account is segmented to no bonuses, we cannot grant you a comp

EH097860xxx1: this is not a comp...as said here : At the moment we will not be able to comp your account but we are willing to grant you your bonuses on your last 4 deposits that you made yesterday

Juditta: Sorry for the mistake, If your account is segmented to no bonuses we cannot grant you a bonus on your deposits and either grant you a comp

]EH097860xxx1: why was it offered then?

Juditta: Sorry for the mistake

EH097860xxx1: Thank you.

Juditta: Thank you very much

Juditta: Thank you for chatting. If you have any questions or comments, feel free to contact us at anytime. To help improve our service, please click Close and complete the Exit Survey.

I mean talk about A rude OFFER and an indian giver for a casino I always considered one of the best...going to chalk it up to another lesson learned...

EVEN THE BEST CASINOS END UP FALLING ON THEIR FACES WITHOUT TRYING!
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EHCasino Team

Dormant account
Joined
Oct 2, 2008
Location
Caribbean
Hello EH cutomer,

I apologize for the inconvenience you experienced with the misunderstanding of the mailer. Can you please provide me directly with your account number so that we may better assist and have this addressed as promptly as possible for you.

Looking forward to hearing from you.

EHCasino Team
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
I must say its nice to see such a prompt response from a casino representative. Here's hoping you get what was offered.

Diane
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
felicie: So did this turn out ok silcn? just wondering.
It turned out ok. Not great, but ok. Still believe they are a good casino, and I guess that was why I was so angry then and now a little let down on their resolution of the issue. Not exactly what they offered in their email, but hey, it still was a free chip, even if it was a tiny chip...

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silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
felicie Re: avatar Are you on your way back to childhood cause I wanna go I'm sick of this place. LOL
Naw....it is going to be Valentines Day soon! Getting ready for it! Will have my old suit on as soon as summer hits :D


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footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Word of advice

with english harbour group I have found it to work out quite well by NOT blocking deposit bonuses, thereby being able to take advantage of the 3 times per week each casino(minus Slots Galore) offers bonuses up to 100%.

I love this group, in fact, I just won 6K on Beat the Bank on the "pick a safe", bonus round. Yahoo:thumbsup:

If you would have emailed them to "unblock your account" and then contacted support, you would have had no problem.

This is virtually the only group I play at the moment as they process withdrawals 98% of the time within 48-72 hours to quicktender and my deposits last longer.

Plus I like the games and the vip plan.
 

felicie

Dormant account
Joined
Jan 21, 2009
Location
somewhere else
Wtg on the 6 grand footdr! My play there the other day was fine really, I may be losing interest in the whole thing I'm afraid. The thrill just isn't there anymore at any of them. I find myself bored pretty quick and looking for something else to do while I'm playing the slot. That is kind of risky for me since I can't do 2 things at once. :)
 
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