- Joined
- Sep 20, 2005
- Location
- Left Hungary
I was playing English Harbour and made a few deposits back to back...I finally hit a bonus round on the same game after depositing $200 (in 4 deposits) back to back...What was the final results of this bonus round??? NOTHING! I then proceeded to continue playing and spent another few bucks to catch the bonus round again...and what did I get?? Um about 2x my bet....
I then proceeded to ask EH through email , just what in the world is wrong with their game and they said nothing..and offered me a match bonus for all my deposits by email the next day...well..as you know I do not mingle my own funds with the casinos so I decided to accept this offer of the match play since I already lost my butt off and had nothing in my account..
And here you see what happened.. geezes...just remember, I did not ASK for anything, it was OFFERED!
I mean talk about A rude OFFER and an indian giver for a casino I always considered one of the best...going to chalk it up to another lesson learned...
EVEN THE BEST CASINOS END UP FALLING ON THEIR FACES WITHOUT TRYING!
.
I then proceeded to ask EH through email , just what in the world is wrong with their game and they said nothing..and offered me a match bonus for all my deposits by email the next day...well..as you know I do not mingle my own funds with the casinos so I decided to accept this offer of the match play since I already lost my butt off and had nothing in my account..
And here you see what happened.. geezes...just remember, I did not ASK for anything, it was OFFERED!
You are now chatting with 'Juditta'
FPRIVATE "TYPE=PICT;ALT=Chat Information" Your Issue ID for this chat is LTK61801X
Juditta: Welcome to Casino Support. How may I assist you today?
EH097860xxx1: I was told I can get a match bonus on my #200 deposit. as per :
Reference number: LTK618010X Please use this ticket number in any correspondence with us.
Dear XXXX, Thank you for contacting English Harbour. Please be informed that we run on an automated system and we do not control whether an account wins or loses. we are willing to grant you your bonuses on your last 4 deposits that you made yesterday. We truly appreciate your comments and your business at English Harbour. For further questions or comments, please feel free to contact us at anytime. Good Luck and have a great day! Sincerely, Tanja
Juditta: Your account is segmented to NO Bonuses
EH097860xxx1: I understand. As you can see I do not take automatic bonuses. I only take a bonus when it is offered such as this.
EH097860xxx1: MANUAL bonuses
EH097860xxx1: as said here :but we are willing to grant you your bonuses on your last 4 deposits
Juditta: If you are account is segmented to no bonuses, we cannot grant you a comp
EH097860xxx1: this is not a comp...as said here : At the moment we will not be able to comp your account but we are willing to grant you your bonuses on your last 4 deposits that you made yesterday
Juditta: Sorry for the mistake, If your account is segmented to no bonuses we cannot grant you a bonus on your deposits and either grant you a comp
]EH097860xxx1: why was it offered then?
Juditta: Sorry for the mistake
EH097860xxx1: Thank you.
Juditta: Thank you very much
Juditta: Thank you for chatting. If you have any questions or comments, feel free to contact us at anytime. To help improve our service, please click Close and complete the Exit Survey.
I mean talk about A rude OFFER and an indian giver for a casino I always considered one of the best...going to chalk it up to another lesson learned...
EVEN THE BEST CASINOS END UP FALLING ON THEIR FACES WITHOUT TRYING!
.