Energy Casino - Microgaming

[miso]

Energy casino is shaping up nicely. They added NetEnt only recently, now they have over 100 new Microgaming slots.

Now all I need is to resist the urge to waste my money on that damn Hoffmania

 

[muziq]

love them for the novo dlots

 

[hoff1985]

How fast do the pay?

 

[JGslots]

Great casino this. They pay fast and it's great for the novo slots! Lucky Lady Charm and Rumpel being my favs.

 

[PCJACKPOT2008]

How fast do the pay?

Every cashout i've made has taken under an hour to hit my NetEller account.

 

[miso]

I use my debit card, so it always takes a couple of days, but seems they pay fast to e-wallets.

Some things that need to be mentioned though.

If you have only a few cents left on your balance after playing with a bonus, it can't be zeroed out by playing.
You have to cancel the bonus in the account, because the games won't let you spin.

Second, it happened twice already. When you complete WR, you might get an error and the balance will go all into bonus balance.
Just give it a few minutes, then log out and back in, it will be fine. The funds will move into real balance. Don't know why this happens,
even the support was clueless.

 

[sapit222]

Signed up today & won a small sum & made a withdraw.
Have sent in my papers. Waiting to see how long it takes for them to verify & send to my Moneybookers account.
1 bad thing about their 100% welcome bonus is that if you use Moneybookers or Neteller you dont get any..
They have a nice assortment of slot games though.

 

[miso]

Signed up today & won a small sum & made a withdraw.
Have sent in my papers. Waiting to see how long it takes for them to verify & send to my Moneybookers account.
1 bad thing about their 100% welcome bonus is that if you use Moneybookers or Neteller you dont get any..
They have a nice assortment of slot games though.

Yeah, I forgot to mention that. No weekly reload bonuses on Neteller deposits either.

 

[JackMack]

You cannot open account from your country.
I'm in the UK!

One of the dumber errors I have come across, especially since it must be basing it off my IP address as I don't get as far as entering my country.

 

[JackMack]

You cannot open account from your country.
I'm in the UK!

One of the dumber errors I have come across, especially since it must be basing it off my IP address as I don't get as far as entering my country.

Well I rebooted my router to got a new IP address and now I can register so I assume they are using an old datbase to identify geographical location and my ISP bought up some old US ones?
Anyway if someone else has a similar problem getting a new IP address could well resolve the issue.

 

[JackMack]

Well I rebooted my router to got a new IP address and now I can register so I assume they are using an old datbase to identify geographical location and my ISP bought up some old US ones?
Anyway if someone else has a similar problem getting a new IP address could well resolve the issue.

Wow this place is a crap hole so far.
After all the messing around found I can't use Skrill for 1st deposit bonus (what's that all about?)
Deposited with Visa, no bonus.
Told i didn't select. Never saw the option if it was there at all and no bonus is default?
Fine.
Got to first game Luck Lady "The selected game is not available in your jurisdiction."
Ever get the feeling you are being told something about a casino before you play?

 

[sapit222]

5 hours for first withdrawal to Moneybookers so was good.
Had to send in some extra papers for verification, but i got the money anyway, before that. So all good.

 

[JackMack]

And found a game I could play and here was the result before busting out, awesome!




And that included winning free spins

I guess this isn't my lucky casino?

EDit.

Trying last second deposit with bonus and now get error insufficient funds even though my balance is fine.
This site really is riddled with bugs.



It has taken 2 hours to manage to play one game that gave me 55% RTP and now I can't even get back on that same game.
Stay well clear of this place until they sort out all these errors is my advice. I wanted a little fun and I've just paid to be wound up by this dumb schmuck site.

 

[JackMack]

too funny

Tried to complain but live chat off line so tried to submit via their webform.



I guess you gotta laugh. Glad others have had better experiences.

 

[Valhalla]

JackMack - I've been playing here all day since seeing this thread. Having absolutely no problems whatsoever.

Don't get me wrong though, I'm not disputing what you're saying. Besides, we can clearly see you're having a shitty experience.
I just don't think the problems you are experiencing are system-wide for all of us. There's gotta be some other reason mate.

 

[Valhalla]

Having said that, I can't get any games to load this morning
"Internal Server Error: 500" it says for every game...

 

[JackMack]

JackMack - I've been playing here all day since seeing this thread. Having absolutely no problems whatsoever.

Don't get me wrong though, I'm not disputing what you're saying. Besides, we can clearly see you're having a shitty experience.
I just don't think the problems you are experiencing are system-wide for all of us. There's gotta be some other reason mate.

Yeah you should only go off your own experience but I have never had so many hassles in one evening.
That said I did find out why I was getting the insufficient funds error eventually. Apparently the bonus i took was limited to a few slots and trying to play any other slot threw me the error.
It just needs some care and attention. Not sure how long they have been live but it feels like a Beta site.

None of it is nasty rogue behaviour or anything but incredibly frustrating when you just want to relax and play and you get wound up instead.

 

[Valhalla]

To be fair to you mate, I've had problems all day

NetEnt weren't loading at all (turns out there was maintenance going on). Then Microgaming games were faffing about, and that's being kind.
Then when trying to follow my WR, my account wouldn't open. And then whilst playing a game the account info would finally open (like a minute later) which crashed the game and I'd have to reload

I did make a £1,000 withdrawal from a £100 deposit so I'm more than happy with that, but I'll admit the casino is a mess at the minute.

 

[JackMack]

TBH I have no idea how anyone has won there, my last 4 free spin rounds all paid under x5 bet with nearly all dead spins.
Some games I have played 30 and 40 dead spins straight my first spins and I have gone different games over 100 spins without winning more than my bet back.
The only luck i had was playing a slot $3 a spin thinking I was playing 30c and hitting 5 Aces LOL - I got of and low rolled all the way to zero no worries.

They could do with taking this casino offline and fixing it, it is not fit for purpose.
It is random which games I can play and which I can't (or is it?)
and even those I can play I sometimes get kicked off.
Here are a few more errors from my lasts session that i bothered to screenshot, most i didn't.

Another error their support webform throws up after first giving you another error - the captcha is correct it is just bugged.


Randomly kicked off games that I can play



And yes the corrupted slot in the last one was playable, played about 6 or 7 dead spins testing it.

 

[Valhalla]

Sent docs in on Sunday and was approved first thing Monday morning.
Withdrew £1000 on said Monday, was in my account on Wednesday. Standard for debit card withdrawal.
So that side of things at Energy Casino work perfectly, no hassle whatsoever.

But I'm with JackMack - the actual casino and games themselves are totally unreliable in terms of working properly. It's annoying because, as said, the financial/CS side of things are great and I'm certain to return to play there again very soon

 

[stokes]

My experience with them

Before sign up I went to chat and asked about first deposit bonus. The chat agent said all games can be played.

I signed up and made my deposit using the bonus. I opened a table game to play, but it was not allowed. Asked them in chat why I am not able to play roulette an they said it is in the bonus term and quoted this:

Wagers made on all Table Games and Video Poker do not apply for the purposes of this offer.

What a hell that suppose to mean? I am not a native English speaker and I read this in my language (they have several languages supported) and it was not black and white. That is why I asked this on chat before signed up and they said all games can be played.

I was pretty pissed and thought this would not be my favourite place to play. Started to play DoA and hit this:



That was my first big win on DoA. I was able to complete the WR, but left only 1200 USD and made the usual mistake: continued playing and lost all back.

 

[JackMack]

Before sign up I went to chat and asked about first deposit bonus. The chat agent said all games can be played.

I signed up and made my deposit using the bonus. I opened a table game to play, but it was not allowed. Asked them in chat why I am not able to play roulette an they said it is in the bonus term and quoted this:

Wagers made on all Table Games and Video Poker do not apply for the purposes of this offer.

What a hell that suppose to mean? I am not a native English speaker and I read this in my language (they have several languages supported) and it was not black and white. That is why I asked this on chat before signed up and they said all games can be played.

I was pretty pissed and thought this would not be my favourite place to play. Started to play DoA and hit this:

View attachment 50352

That was my first big win on DoA. I was able to complete the WR, but left only 1200 USD and made the usual mistake: continued playing and lost all back.

Congratulations, seems it is just my luck that is desperate here and glad peeps are getting paid which is the main thing.
That said I am really naffed off with their support (lack of it)
I went to the trouble of gathering a few screenshots of the errors I have been getting and sent them to them as they requested and this was their response;


Please, be informed that IT Department looked through problems you have met and didn't notice any irregularities on our side.

All games are working fine.

Please, check setting on your computer, is it up to date.

Pretty funny as I know more about computers than they ever will and it works fine with all software every other casino.
If there is one thing I hate it is casinos blaming issues with their site on the customers instead of resolving them.

"Is it up to date?"
And that is their tech team talking?

 

[Valhalla]

Or the classic "clear your cache"

 

[miso]

Have you tried the Novo slots? I mean, maybe it's only MGS and NetEnt that's messing around.
Sorry to hear you had issues, makes me feel guilty since I started the thread. Sent them an email, to let them know about this.
See how it goes.

At least Valhalla got some compensation for his troubles

 

[Valhalla]

True miiisooo

I honestly couldn't lose. Just one of those weekends where it all goes right no matter what game you play
I'll repeat that the casino itself was screwy as Hell, but when the games worked it was great.