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Energy Casino - Accredited Casino

Wow a fanatic casino just been playing there :notworthy:thumbsup: The best experience I have had at any casino ever . So I got luck and was able to withdrawal around 550 pounds it was process onto visa card .Anyone had experience withdrawing that way ? They said its already process just wondering on a time frame as to when it hits my bank .In anyone experience of using debit card cheers I know e wallets are super fast as read that . :thumbsup:;):D


Congrats Energy casino :notworthy:notworthy:thumbsup::thumbsup:
 
Gemma A said:
Wow a fanatic casino just been playing there :notworthy:thumbsup: The best experience I have had at any casino ever . So I got luck and was able to withdrawal around 550 pounds it was process onto visa card .Anyone had experience withdrawing that way ? They said its already process just wondering on a time frame as to when it hits my bank .In anyone experience of using debit card cheers I know e wallets are super fast as read that . :thumbsup:;):D


Congrats Energy casino :notworthy:notworthy:thumbsup::thumbsup:
Click to expand...

that depends on your bank i think

I'm with halifax and all my withdraws hit my bank next working day around 3 pm
 
About withdraws: in my 2+ years experience 80% of the cases they almost process it instantly (-10 minutes). Sometimes it can take a few hours, that will mostly be during the late night.
Also I asked about their Live Support. They are available at least from 07:00 in the morning untill 01:00 at night (so just 6 hours closed). This is Central European time.
Outside these hours I also frequently my withdraws were processed. Also during the weekends.
Please Norbert, correct me if I am wrong in the livechat hours.

When I withdraw to my bank it has never failed to hit my bankaccount the next day. When I withdraw very early in the morning it is even there the very same day, but this can also depend on your bank ofcourse. Neteller is instant once processed.

Im glad they are accredited now. It´s my favourite casino for a long time now.
:thumbsup:
 
I just made my second deposit here. WOW, loads of new games have been added, I see some of the Novomatic games have been removed (boo). Im currently trying my luck at a 50% reload.

It says my bonus will expire in 7 days, however the T&C state that you have 30 days to wager.

Still a great site!
 
Best Casino

What is the best Casino you have ever played on. I just signed up with "Club World" they took my deposit and that's it!!!!!

They were rated 'the best" on this site ?????????????????
 
congrats im sure its a great casino

I would love to play but my debit card keeps declining and i know the problem but live help insists its the bank declining payment but its not that

I had this problem with all everymatrix casinos i play i-e next, casinoluck, playhippo, guts, casinocruise, superlenny etc

The issue is the payment processor has to verify the card before i can use the card, i told this to the live help first time around and after not getting anywhere i didn't bother, just tried again to deposit and same issue.

I don;t know why the support wouldn't check the problem as i had enough funds in my account but i was being told i don;t have enough funds in my account and should try when i have money(found that insulting) and this was about 6 months ago and never tried again

Anyways hopefully its another great casino that players can trust
 
One thing i have noticed on here is poor live chat at times due to tech problems got cut off my someone today on there and also they dont always offer daily bonuses like other casinos shame that .
 
Their withdrawal fees are getting a little steep. I'm sure it used to just be £2.50, but now £7.32 :eek::eek::eek::eek:

ScreenHunter_173 Jun. 06 22.56.webp

Oops. It didn't used to be £2.50, I was getting confused with Betspin, who charge the £2.50 for each withdrawal.
Having checked Energy's T&C, only the first withdrawal is free each week, subsequent withdrawals (that week) cost 10 Euros (£7.32)
 
Last edited:
Valhalla said:
That can't possibly be correct :eek2:
Have you made like 10 withdrawals in the last 24 hours or something? Surely they wouldn't charge someone £7.32 for a £20 withdrawal. That's insane.
Click to expand...

I made a withdrawal of £1250 on Monday (which i seem to remember cost £2.50) and £350 tonight. So it's only my second withdrawal this week
 
brianmon said:
I made a withdrawal of £1250 on Monday (which i seem to remember cost £2.50) and £350 tonight. So it's only my second withdrawal this week
Click to expand...

If I recall correctly, the first withdrawal (or first couple) are free, and then each subsequent withdrawal incurs a charge. Although I'm not exactly sure what the time frame is (after your 3rd withdrawal in a week, 5th in a month or whatever), and I certainly see no justification for a £7.32 charge regardless.

I haven't played at Energy in a while so I can't be more clear.
 
That is reasonable but more the 7 pounds is ridicuolous. I really think and hope it must be an error.
I never pay any fees BTW, regardless how much I withdraw.

Are you VIP already or just started playing there?
 
Valhalla said:
If I recall correctly, the first withdrawal (or first couple) are free, and then each subsequent withdrawal incurs a charge. Although I'm not exactly sure what the time frame is (after your 3rd withdrawal in a week, 5th in a month or whatever), and I certainly see no justification for a £7.32 charge regardless.

I haven't played at Energy in a while so I can't be more clear.
Click to expand...

Actually I was getting confused with betspin, they charge the £2.50 withdrawal fee, so my first withdrawal was actually free.

I've just checked the T&C. the first withdrawal of the week IS free. then each subsequent withdrawal costs 10 Euros (£7.32)
 
My experience, not good!
Tried to get verified everything ok with every other casino i have joined, Thrills, Betat, Unibet, Guts, plenty more but not this casino!:eek:
My passport being out of date and not being a driver i applied for a provisional licence a couple of years back this is acceptable as a proper photo id by everyone banks etc etc except
You guessed Energy Casino:mad:
If they are this confused over what is and what isnt an acceptable ID, I just hope you get no problems there as you havent a chance with this incompetence:(
 
keiller said:
Neither had i till i tried to get verified there:confused:
Click to expand...

Hi,

The payment department needs to verify all the accounts sooner or later. The verification can be made only if you can provide us some official documents (ID, Driving license, passport). In case you don't own at least one of these the verification of your personal data will be impossible and normally none of the licensed casinos will verify your account. The law is not made by us they were made by the licence issuers. We also point out this rule in our Terms and Conditions.

Please don't hesitate to contact me or our support team for more information's.

Thanks
 
NorbertEnergy said:
Hi,

The payment department needs to verify all the accounts sooner or later. The verification can be made only if you can provide us some official documents (ID, Driving license, passport). In case you don't own at least one of these the verification of your personal data will be impossible and normally none of the licensed casinos will verify your account. The law is not made by us they were made by the licence issuers. We also point out this rule in our Terms and Conditions.

Please don't hesitate to contact me or our support team for more information's.

Thanks
Click to expand...

Not true!
I gave you driving licence you wouldnt verify me because it was a provisional:mad:
All the other casinos have verified me with the same valid legal and government approved photo ID!!
 
Also just to add if it was not a legal and legitimate government issued photo ID, how comes BETAT, Unibet Guts Thrills all approved same photo ID your casino didnt or wouldnt?
 
NorbertEnergy said:
Hi,

The payment department needs to verify all the accounts sooner or later. The verification can be made only if you can provide us some official documents (ID, Driving license, passport). In case you don't own at least one of these the verification of your personal data will be impossible and normally none of the licensed casinos will verify your account. The law is not made by us they were made by the licence issuers. We also point out this rule in our Terms and Conditions.

Please don't hesitate to contact me or our support team for more information's.

Thanks
Click to expand...

So you still havent bothered to reply, knowing that you got valid driving licence photo id!
Or wont admit your casino ballsed up!
 
keiller said:
So you still havent bothered to reply, knowing that you got valid driving licence photo id!
Or wont admit your casino ballsed up!
Click to expand...

give the guy time to reply now, he wont be on CM all day every day so when he comes and sees it i'm sure he'dd reply

Keep posting the same thing wont get a reply quicker, also should have explained via pm as Provisional license is obviously legit Government issued ID so be patient, u aren't helping ur case by posting gibberish over and over again
 
@ keiller

i was merely pointing out that u should give the rep time to respond and as always with accredited casinos everyone should PM a rep and wait 48 hours before posting a complaint

U were making complete n utter rubbish statements after statements so i wrote what i wrote n i stand by it and u insulting me via PM doesn't actually prove u r right and it just shows that there's something u might wanna hide

Everyone here has their own opinions and i have mine and i will express it for which i don't need ur approval and the forum is basically a great way for everyone to express their opinions and experiences with casinos in a fair way

Below is ur message to me and next time rely to post instead of PM'ing

''Your reply to my post
listen mate if you dont like my post dont read it, and unless your a fool! How was the sentence composed gibberish! Look up the meaning of words before posting if your going to insult people!

Or mind your own business!''
 
keiller said:
So you still havent bothered to reply, knowing that you got valid driving licence photo id!
Or wont admit your casino ballsed up!
Click to expand...

Hi,

Sorry I was not able to answer you earlier because after you had explained the situation I started an internal investigation about your case which took's more time . You decided to temporary close your account, before your posts in this thread but I still wanted to know what happened. It turn out that our payment department sent you the wrong notification message, because you have sent your BS which was accepted, your prov. ID was accepted also, the utility bill and a copy of a credit card which was never used in our system. Our colleague must inform you about the credit card copy problem (you used 2 credit cards but we didn't received the requested copies ) and not about the prov. ID. We sent you the wrong email please accept my apologies

Right now we can't do more until you will keep your account closed, but in case you will change your mind you will need to send the CC copies which you have used in our system in order to be able to verify your account.

In case you would like to contact me in the future, or you will have any questions/personal problems about EnergyCasino please use the PM function, because I will be able to reply your messages much more earlier than if you just post a comment in a thread. I read the forum in daily basis but it can happen that I miss some posts and I can't reply in time.

Of course the fastest and best solution is to contact our support team via mail, chat or phone.

Thank you!
 
I signed up a little while ago but haven't deposited yet. Therefore, I don't think I qualify for the CM special signup bonus. However, the standard signup bonus terms state: "This offer is not valid if you make a deposit with Neteller, Skrill or Skrill 1-Tap. Paysafecard and Ukash".

Link:
You do not have permission to view link Log in or register now.


Find that a little odd. Especially seeing as this term does not appear to be replicated in the CM signup offer.

Went to chat to ask for guidance but not online.
 
citizenx said:
I signed up a little while ago but haven't deposited yet. Therefore, I don't think I qualify for the CM special signup bonus. However, the standard signup bonus terms state: "This offer is not valid if you make a deposit with Neteller, Skrill or Skrill 1-Tap. Paysafecard and Ukash".

Link:
You do not have permission to view link Log in or register now.


Find that a little odd. Especially seeing as this term does not appear to be replicated in the CM signup offer.

Went to chat to ask for guidance but not online.
Click to expand...

hi same as me to hence why i haven't bothered depositing with them , i tend to use neteller so your being penalised for that (
 
Most the time have a reply via email within 24 hours .They are good at that .I do agree the withdraw fee is a little over the top .Other casino don't charged anything to withdraw or take over 10 euro fee .:confused:
 
citizenx said:
I signed up a little while ago but haven't deposited yet. Therefore, I don't think I qualify for the CM special signup bonus. However, the standard signup bonus terms state: "This offer is not valid if you make a deposit with Neteller, Skrill or Skrill 1-Tap. Paysafecard and Ukash".

Link:
You do not have permission to view link Log in or register now.


Find that a little odd. Especially seeing as this term does not appear to be replicated in the CM signup offer.

Went to chat to ask for guidance but not online.
Click to expand...

Hi,

Thanks for this information, we changed our welcome bonus terms some weeks ago, but it looks like the UK page was not updated. Don't worry, the bonus should appear on the deposit page for you. All of the e-Wallets are available if you would like to use the bonus.

Thanks
 
mrjones said:
hi same as me to hence why i haven't bothered depositing with them , i tend to use neteller so your being penalised for that (
Click to expand...

Hi,

You can opt in for any bonuses using Neteller, please check on the deposit page and in case it does not appear let me know.

Thanks
 
NorbertEnergy said:
Hi,

Thanks for this information, we changed our welcome bonus terms some weeks ago, but it looks like the UK page was not updated. Don't worry, the bonus should appear on the deposit page for you. All of the e-Wallets are available if you would like to use the bonus.

Thanks
Click to expand...


Cool thanks. I'll check it out.
 

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