Energy Casino - Accredited Casino

[brianmon]

€10

I would not play there based on that alone.

Well I wouldn't normally. but I can't seem to lose. I'm up £1500 here, this week alone

 

[Valhalla]

Well I wouldn't normally. but I can't seem to lose. I'm up £1500 here, this week alone

I don't blame you mate. I had a great month in May just like that. Ride that wave

 

[keiller]

My experience, not good!
Tried to get verified everything ok with every other casino i have joined, Thrills, Betat, Unibet, Guts, plenty more but not this casino!
My passport being out of date and not being a driver i applied for a provisional licence a couple of years back this is acceptable as a proper photo id by everyone banks etc etc except
You guessed Energy Casino
If they are this confused over what is and what isnt an acceptable ID, I just hope you get no problems there as you havent a chance with this incompetence

 

[Dagobert]

Impressed

Again I am impressed with these guys.

Never had problems with verifying and they again processed withdrawal almost instantly.

-D-

 

[keiller]

Again I am impressed with these guys.

Never had problems with verifying and they again processed withdrawal almost instantly.

-D-

Neither had i till i tried to get verified there

 

[NorbertEnergy]

Neither had i till i tried to get verified there

Hi,

The payment department needs to verify all the accounts sooner or later. The verification can be made only if you can provide us some official documents (ID, Driving license, passport). In case you don't own at least one of these the verification of your personal data will be impossible and normally none of the licensed casinos will verify your account. The law is not made by us they were made by the licence issuers. We also point out this rule in our Terms and Conditions.

Please don't hesitate to contact me or our support team for more information's.

Thanks

 

[NorbertEnergy]

€10

I would not play there based on that alone.

Hi,

The first withdrawal is always for free in a week and after that we charge 10€ per transaction. VIP players benefit from free withdrawals.

Thanks

 

[keiller]

Hi,

The payment department needs to verify all the accounts sooner or later. The verification can be made only if you can provide us some official documents (ID, Driving license, passport). In case you don't own at least one of these the verification of your personal data will be impossible and normally none of the licensed casinos will verify your account. The law is not made by us they were made by the licence issuers. We also point out this rule in our Terms and Conditions.

Please don't hesitate to contact me or our support team for more information's.

Thanks

Not true!
I gave you driving licence you wouldnt verify me because it was a provisional
All the other casinos have verified me with the same valid legal and government approved photo ID!!

 

[keiller]

Also just to add if it was not a legal and legitimate government issued photo ID, how comes BETAT, Unibet Guts Thrills all approved same photo ID your casino didnt or wouldnt?

 

[keiller]

Hi,

The payment department needs to verify all the accounts sooner or later. The verification can be made only if you can provide us some official documents (ID, Driving license, passport). In case you don't own at least one of these the verification of your personal data will be impossible and normally none of the licensed casinos will verify your account. The law is not made by us they were made by the licence issuers. We also point out this rule in our Terms and Conditions.

Please don't hesitate to contact me or our support team for more information's.

Thanks

So you still havent bothered to reply, knowing that you got valid driving licence photo id!
Or wont admit your casino ballsed up!

 

[asadzareef89]

So you still havent bothered to reply, knowing that you got valid driving licence photo id!
Or wont admit your casino ballsed up!

give the guy time to reply now, he wont be on CM all day every day so when he comes and sees it i'm sure he'dd reply

Keep posting the same thing wont get a reply quicker, also should have explained via pm as Provisional license is obviously legit Government issued ID so be patient, u aren't helping ur case by posting gibberish over and over again

 

[asadzareef89]

@ keiller

i was merely pointing out that u should give the rep time to respond and as always with accredited casinos everyone should PM a rep and wait 48 hours before posting a complaint

U were making complete n utter rubbish statements after statements so i wrote what i wrote n i stand by it and u insulting me via PM doesn't actually prove u r right and it just shows that there's something u might wanna hide

Everyone here has their own opinions and i have mine and i will express it for which i don't need ur approval and the forum is basically a great way for everyone to express their opinions and experiences with casinos in a fair way

Below is ur message to me and next time rely to post instead of PM'ing

''Your reply to my post
listen mate if you dont like my post dont read it, and unless your a fool! How was the sentence composed gibberish! Look up the meaning of words before posting if your going to insult people!

Or mind your own business!''

 

[NorbertEnergy]

So you still havent bothered to reply, knowing that you got valid driving licence photo id!
Or wont admit your casino ballsed up!

Hi,

Sorry I was not able to answer you earlier because after you had explained the situation I started an internal investigation about your case which took's more time . You decided to temporary close your account, before your posts in this thread but I still wanted to know what happened. It turn out that our payment department sent you the wrong notification message, because you have sent your BS which was accepted, your prov. ID was accepted also, the utility bill and a copy of a credit card which was never used in our system. Our colleague must inform you about the credit card copy problem (you used 2 credit cards but we didn't received the requested copies ) and not about the prov. ID. We sent you the wrong email please accept my apologies

Right now we can't do more until you will keep your account closed, but in case you will change your mind you will need to send the CC copies which you have used in our system in order to be able to verify your account.

In case you would like to contact me in the future, or you will have any questions/personal problems about EnergyCasino please use the PM function, because I will be able to reply your messages much more earlier than if you just post a comment in a thread. I read the forum in daily basis but it can happen that I miss some posts and I can't reply in time.

Of course the fastest and best solution is to contact our support team via mail, chat or phone.

Thank you!

 

[Casinomeister]

Just to let you know, this Keiller guy quit the forum so he won't be able to contact you via here.

 

[citizenx]

I signed up a little while ago but haven't deposited yet. Therefore, I don't think I qualify for the CM special signup bonus. However, the standard signup bonus terms state: "This offer is not valid if you make a deposit with Neteller, Skrill or Skrill 1-Tap. Paysafecard and Ukash".

Link:

You do not have permission to view link Log in or register now.

Find that a little odd. Especially seeing as this term does not appear to be replicated in the CM signup offer.

Went to chat to ask for guidance but not online.

 

[aceking123]

I signed up a little while ago but haven't deposited yet. Therefore, I don't think I qualify for the CM special signup bonus. However, the standard signup bonus terms state: "This offer is not valid if you make a deposit with Neteller, Skrill or Skrill 1-Tap. Paysafecard and Ukash".

Link:

You do not have permission to view link Log in or register now.

Find that a little odd. Especially seeing as this term does not appear to be replicated in the CM signup offer.

Went to chat to ask for guidance but not online.

hi same as me to hence why i haven't bothered depositing with them , i tend to use neteller so your being penalised for that (

 

[citizenx]

hi same as me to hence why i haven't bothered depositing with them , i tend to use neteller so your being penalised for that (

Would appear so. Shame really as I can't see the rationale behind it.

 

[The Viking]

Of course the fastest and best solution is to contact our support team via mail, chat or phone.

Thank you!

well wasnt all that fast did send a mail on the 26th of May no reply yet, so i just resend it now

 

[Gemma A]

Most the time have a reply via email within 24 hours .They are good at that .I do agree the withdraw fee is a little over the top .Other casino don't charged anything to withdraw or take over 10 euro fee .

 

[The Viking]

Just got an answer this time around not the one i wanted but still got a quick reply now

 

[NorbertEnergy]

I signed up a little while ago but haven't deposited yet. Therefore, I don't think I qualify for the CM special signup bonus. However, the standard signup bonus terms state: "This offer is not valid if you make a deposit with Neteller, Skrill or Skrill 1-Tap. Paysafecard and Ukash".

Link:

You do not have permission to view link Log in or register now.

Find that a little odd. Especially seeing as this term does not appear to be replicated in the CM signup offer.

Went to chat to ask for guidance but not online.

Hi,

Thanks for this information, we changed our welcome bonus terms some weeks ago, but it looks like the UK page was not updated. Don't worry, the bonus should appear on the deposit page for you. All of the e-Wallets are available if you would like to use the bonus.

Thanks

 

[NorbertEnergy]

hi same as me to hence why i haven't bothered depositing with them , i tend to use neteller so your being penalised for that (

Hi,

You can opt in for any bonuses using Neteller, please check on the deposit page and in case it does not appear let me know.

Thanks

 

[citizenx]

Hi,

Thanks for this information, we changed our welcome bonus terms some weeks ago, but it looks like the UK page was not updated. Don't worry, the bonus should appear on the deposit page for you. All of the e-Wallets are available if you would like to use the bonus.

Thanks

Cool thanks. I'll check it out.

 

[Gemma A]

Think I give casino another go after a break .Lovely set of game and always enjoy playing here .

 

[Gemma A]

I forgot the time for withdraw back to debit card uk for this site .Anyone know thanks in advance