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I forgot the time for withdraw back to debit card uk for this site .Anyone know thanks in advance
I find it very very quick, love this casino for playing novamatic.
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I forgot the time for withdraw back to debit card uk for this site .Anyone know thanks in advance
I played for the first time here today, probably the last.
Made a withdrawal. All good.
Deposited again.
Went to make another withdrawal, a £7+ fee to send my money to any payment method, including Neteller?
ARE THEY INSANE?
Last withdrawal/deposit I will be making there.
I played for the first time here today, probably the last.
Made a withdrawal. All good.
Deposited again.
Went to make another withdrawal, a £7+ fee to send my money to any payment method, including Neteller?
ARE THEY INSANE?
Last withdrawal/deposit I will be making there.
Hi,
Thank you for your feedback. Well yes, sadly right now only 1 withdrawal per week is for free. In case we will change this rule, I will inform you.
Best,
Norbert
Hi Norbert
While I do not like the rule, I can understand it. However how can you justify over £7 as the fee?
Mr Green for example, charges £1 for subsequent withdrawals..
Hi,
Well I understand that other brands apply other type of fee's.
I think you know that all the questions regarding any financials are not up to me, or to my colleagues. These fee's were set by the management and we inform the players in our T&C and on the withdrawal page. Right now, our loyal players get unlimited free withdrawals, but in general we apply the one free withdrawal per week rule.
I am keeping the record of all the feedbacks I get here at CM, the only thing I can do is to consult about such a things with the directors. (What I did in case of e-Wallet bonuses a while ago, which thanks for CM members too, was successful because we reintroduced e-Wallets for those who would like to benefit from our bonus offers). Hopefully, one day we can lower or remove completely this fee, but as I said it's not my decision.
I am happy that in general you like our services and I feel sorry that this point from our Terms made you a bit disappointed.
Thank you so much for your understanding.
Norbert
It is a great site, that was the only thing that let it down for me. Also good to know you are taking feedback on board!What are the processing times of weekend wd's?
I meen if you request a wd saturday 21:30 ... when will that be processed?
I wouldnt want to get to work on a sunday morning but then again... work is work.

I'm also disappointed at the withdrawal fees.
After substantial deposits I hit a reasonable win and withdrew. I then decided to deposit a little more and won a small amount (£140) and to be charged £7.00 to withdraw this seems expensive, particularly given the level of deposits and losses I sustained (82% rtp before the win.)
Perhaps there should be a reciprocal 5% rebate (charge to the casino) on any subsequent deposits and losses after the first £100.00?
Chris
Been using Energy Casino for a few weeks and I'm very happy. Made several withdrawals and deposits and had no issues whatsoever. Very happy with their service.
Hi
Thank you for your feedback. Right now there is only one free withdrawal per week. As soon as this will be changed I will post an update in the Terms section here at CasinoMeister.
Norbert
Thanks Norbert. Is a week classed as 7 days or Sunday to Saturday?
Either way I don't think casinos should charge for withdrawals (or deposits for that matter) as they always ultimately have the house edge in any case!
Chris
Hi chris87,
As discussed before these rules were made by the casino management, I am keeping the record of every feedback we receive here and I will do my best in order to lower that fee. Of course, it does not depends on me, so I cannot guarantee anything in this regard.
The week is calculated from Monday to Sunday, that means from Sunday midnight a new week starts and you will not have to pay any withdrawal fee for that week's first cash out.
Let me know if I can help you with anything else, sorry for the late reply. Hard Monday as usual.
Best Regards,
Norbert
Last night's deposits delivered a RTP of just over 70% and I'm over 3000 EUR down overall with Energy Casino now. I'll be trying this week's deposit bonus in the hope that my luck starts to change soon!Hi,
Thank you so much. I wish you good luck in continue. Don't hesitate to contact me or the support team in case you will have any questions!
Best,
Norbert
Thanks Norbert. If I'd have known the week was Monday to Sunday I'd have postponed my small withdrawal today or reversed it rather than depositing last night.
As for help, you could send me a little luckLast night's deposits delivered a RTP of just over 70% and I'm over 3000 EUR down overall with Energy Casino now. I'll be trying this week's deposit bonus in the hope that my luck starts to change soon!
Chris
Its only fair that I report that I did take the full deposit bonus and had some luck. I was £1.5k up at one point, but ended up withdrawing just under £1k due to the wagering required (my fault for taking the full bonus!)
So my RTP will be much improved, that win was overdue!
I should also mention that Energy Casino are one of the fastest payers of the 10 or so casinos I play at.
Chris





this is the weirdest casino ever,
So last night I deposit using prepaids as usual.
I go and buy another 2 today and it says max cards reached. So I think oh ok ill get support to delete them.
So yeah....they wont. Max 2 cards allowed for life. If I want to deposit. I need to send them pictures of the cards and they deposit it manually for me.
and now I guess I misunderstood???? They are adding the cards for me to deposit myself. I dont know lmao...wow
like wtf![]()
Dear lockinlove,
I have checked with our team the case in question.
You have reached the maximum number of cards which can be added to your account as an unverified member, therefore before adding/deleting cards, we must verify your account. In order to do that, we requested copies of your documents and copies of your cards. This is a standard procedure there are no lifetime limits when it comes about the number of cards a player can register, however our payment team has to apply certain security measures. We also informed you via chat and via email in detail.
Please let me or our support team know if there is anything else we can help you with. Thanks for choosing us and I wish you the best of luck!
Norbert
Wow is all I can say. And then the finance department has to enter the cards themselves and I cant. So then I need to wait for them every time?
And your chat rep doesnt explain things well at all.
Such a strange process if Ive ever seen one
Hi,
The cards you use, are not regular credit cards but the system recognize them as regular ones. So on our side it looks like you have a bunch of credit cards you would like to register which number is limited by default. From your side it may look strange as you consider these type of cards as simple prepaid cards, but on our side this is a bit different as the provider who sells these cards for you have "settings" which are the same as in case of regular cc settings. However, the finance team (after the verification has been done) will increase the limit and you will be able to use new ones. Most probably there will be a point, when they will have to delete the prepaid cards you already used in order to let you use the new ones but you can be sure that they will not stop or limit you for no reason, simply here are just internal controls they need to follow.
You had an ongoing chat with our support when you wrote your post, I hope that in the end she managed to explain everything. Let me know if further assistance will be needed and I will do my best to answer all of your questions.
Best Regards,
Norbert
i sometimes take the 50% weekly reload, but only with small deposits do to the heavy wager.Nobert can you clarify something for me
If I take a bonus here the 50%...I am told I need to wager 30x the B+D.
So I deposit $100 for a $50 bonus...I need to wager $4500 just for the $50 im given? This cant be right?
its truei sometimes take the 50% weekly reload, but only with small deposits do to the heavy wager.
Nobert can you clarify something for me
If I take a bonus here the 50%...I am told I need to wager 30x the B+D.
So I deposit $100 for a $50 bonus...I need to wager $4500 just for the $50 im given? This cant be right?
You rarely see them bonus with an accredited mix platform site, So the D@B is not so bad, Its a shame to whack a hefty wager on cash as well with a small bonus, Same as another site, which I received a 150% todayYou rarely see them bonus with an accredited mix platform site, So the D@B is not so bad,
Another one there doing is adding free spins on top, And they state free spins must be used before a withdraw, Unsure if can cancel the spins that come with a 40x wager, On this other site
I think they are fairly new so I dont think they know too much about anything right now. They had no idea about prepaid cards or how to deal with it etc. And then they have this horrible bonus wagering and excluded games. They probably lose alot of business from small depositers and people who like bonuses.
. I would regularely take the 50% on tiny deposits weekly when bored. knowing it was steep wagering, but after 28-30 deposits of between £10-£20 + 50% on each, and one withdrawal of about 30 quid after completing wagering once out of the deposits.. decided to stop lol. Noticed DOA got removed from bonus play soon after, so even more a reason to stop really as i'd always give that a punt during wagering as well. 

still awaiting to hear from the rep after a few days , concerning my PM i sent to him.![]()
Hi,
I've asked our support to contact you right after you have sent me the message. They told me that they got back to you via email and as I know everything has been sorted out.
Norbert
tell me how I got bankwire in like 12 hours.
Are you all wizards?

but I think they can't guarantee the same all the time. After they proceed with the payout, depends also on your bank how fast you'll get your winnings. Yes, usually it takes from 3 up to 5 working days but let's hope that on your next cash out we will beat the 12h record 
Hi
Well, for sure our payment team knows some magicbut I think they can't guarantee the same all the time. After they proceed with the payout, depends also on your bank how fast you'll get your winnings. Yes, usually it takes from 3 up to 5 working days but let's hope that on your next cash out we will beat the 12h record
Regarding the currency and exchange. I had a chat with the payment team, they told me that they have informed you about the process and we are not able to change these settings at the moment. I also asked them to increase the number of CC limits, but it may still happen that you will have to contact our support when you reach the maximum. I hope that all in all you like our service and you will continue to win with us. I am always available if you need any additional help!
Best Regards,
Norbert
yea seems like a good casino aside from the fees.
Sadly I wont be able to play too much until you do something about cashouts. Its just way too costly. If it was $10-$20 I could handle it but its like $60+ to cashout here minimum.
I have problem with your microgaming games though. Some wont load. Game of thrones rarely does. And then you auto spin doesnt work right. Ill set it for 100...and it stops every time at like 8 or 15. I reset it...and it does it again and again
