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Energy Casino - Accredited Casino

I played for the first time here today, probably the last.

Made a withdrawal. All good.

Deposited again.

Went to make another withdrawal, a £7+ fee to send my money to any payment method, including Neteller?

ARE THEY INSANE?

Last withdrawal/deposit I will be making there.
 
I played for the first time here today, probably the last.

Made a withdrawal. All good.

Deposited again.

Went to make another withdrawal, a £7+ fee to send my money to any payment method, including Neteller?

ARE THEY INSANE?

Last withdrawal/deposit I will be making there.

The withdraw fee to much .The first one of the day I think is free then 7 or so after that not good .
 
I played for the first time here today, probably the last.

Made a withdrawal. All good.

Deposited again.

Went to make another withdrawal, a £7+ fee to send my money to any payment method, including Neteller?

ARE THEY INSANE?

Last withdrawal/deposit I will be making there.

Hi,

Thank you for your feedback. Well yes, sadly right now only 1 withdrawal per week is for free. In case we will change this rule, I will inform you.

Best,
Norbert
 
Hi,

Thank you for your feedback. Well yes, sadly right now only 1 withdrawal per week is for free. In case we will change this rule, I will inform you.

Best,
Norbert


Hi Norbert

While I do not like the rule, I can understand it. However how can you justify over £7 as the fee?

Mr Green for example, charges £1 for subsequent withdrawals..
 
Hi Norbert

While I do not like the rule, I can understand it. However how can you justify over £7 as the fee?

Mr Green for example, charges £1 for subsequent withdrawals..

Hi,

Well I understand that other brands apply other type of fee's.

I think you know that all the questions regarding any financials are not up to me, or to my colleagues. These fee's were set by the management and we inform the players in our T&C and on the withdrawal page. Right now, our loyal players get unlimited free withdrawals, but in general we apply the one free withdrawal per week rule.

I am keeping the record of all the feedbacks I get here at CM, the only thing I can do is to consult about such a things with the directors. (What I did in case of e-Wallet bonuses a while ago, which thanks for CM members too, was successful because we reintroduced e-Wallets for those who would like to benefit from our bonus offers). Hopefully, one day we can lower or remove completely this fee, but as I said it's not my decision.

I am happy that in general you like our services and I feel sorry that this point from our Terms made you a bit disappointed.

Thank you so much for your understanding.

Norbert
 
Hi,

Well I understand that other brands apply other type of fee's.

I think you know that all the questions regarding any financials are not up to me, or to my colleagues. These fee's were set by the management and we inform the players in our T&C and on the withdrawal page. Right now, our loyal players get unlimited free withdrawals, but in general we apply the one free withdrawal per week rule.

I am keeping the record of all the feedbacks I get here at CM, the only thing I can do is to consult about such a things with the directors. (What I did in case of e-Wallet bonuses a while ago, which thanks for CM members too, was successful because we reintroduced e-Wallets for those who would like to benefit from our bonus offers). Hopefully, one day we can lower or remove completely this fee, but as I said it's not my decision.

I am happy that in general you like our services and I feel sorry that this point from our Terms made you a bit disappointed.

Thank you so much for your understanding.

Norbert



Thanks :) It is a great site, that was the only thing that let it down for me. Also good to know you are taking feedback on board!
 
Yeah the bonus with e wallet is a great thing to have back.
But if you deposit with a direct banking method (ideal in my country), you can still withdraw to your e wallet, if you have deposited with it be4.

About the transaction fee i can say this... if you are a regular player (dont need 2 b high roller), the casino will apprectiate you. They absolutely think about their players and with a rep like Norbert you are lucky. Yesterday i made 4 wd's from energy casino...
 

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What are the processing times of weekend wd's?
I meen if you request a wd saturday 21:30 ... when will that be processed?
I wouldnt want to get to work on a sunday morning but then again... work is work.

Hi michielm1,

Your withdrawal request will be processed today around 13-14:00 CET. Our working hours can be found on the support page :)

Congrats! I wish you good luck in continue!

Please let me know if I can assist you with anything else.

Norbert
 
I'm also disappointed at the withdrawal fees.

After substantial deposits I hit a reasonable win and withdrew. I then decided to deposit a little more and won a small amount (£140) and to be charged £7.00 to withdraw this seems expensive, particularly given the level of deposits and losses I sustained (82% rtp before the win.)

Perhaps there should be a reciprocal 5% rebate (charge to the casino) on any subsequent deposits and losses after the first £100.00?

Chris
 
I'm also disappointed at the withdrawal fees.

After substantial deposits I hit a reasonable win and withdrew. I then decided to deposit a little more and won a small amount (£140) and to be charged £7.00 to withdraw this seems expensive, particularly given the level of deposits and losses I sustained (82% rtp before the win.)

Perhaps there should be a reciprocal 5% rebate (charge to the casino) on any subsequent deposits and losses after the first £100.00?

Chris

Hi

Thank you for your feedback. Right now there is only one free withdrawal per week. As soon as this will be changed I will post an update in the Terms section here at CasinoMeister.

Norbert
 
Been using Energy Casino for a few weeks and I'm very happy. Made several withdrawals and deposits and had no issues whatsoever. Very happy with their service.

Hi,

Thank you so much. I wish you good luck in continue. Don't hesitate to contact me or the support team in case you will have any questions!

Best,

Norbert
 
Hi

Thank you for your feedback. Right now there is only one free withdrawal per week. As soon as this will be changed I will post an update in the Terms section here at CasinoMeister.

Norbert

Thanks Norbert. Is a week classed as 7 days or Sunday to Saturday?

Either way I don't think casinos should charge for withdrawals (or deposits for that matter) as they always ultimately have the house edge in any case!

Chris
 
Thanks Norbert. Is a week classed as 7 days or Sunday to Saturday?

Either way I don't think casinos should charge for withdrawals (or deposits for that matter) as they always ultimately have the house edge in any case!

Chris

Hi chris87,

As discussed before these rules were made by the casino management, I am keeping the record of every feedback we receive here and I will do my best in order to lower that fee. Of course, it does not depends on me, so I cannot guarantee anything in this regard.

The week is calculated from Monday to Sunday, that means from Sunday midnight a new week starts and you will not have to pay any withdrawal fee for that week's first cash out.

Let me know if I can help you with anything else, sorry for the late reply. Hard Monday as usual.

Best Regards,
Norbert
 
Hi chris87,

As discussed before these rules were made by the casino management, I am keeping the record of every feedback we receive here and I will do my best in order to lower that fee. Of course, it does not depends on me, so I cannot guarantee anything in this regard.

The week is calculated from Monday to Sunday, that means from Sunday midnight a new week starts and you will not have to pay any withdrawal fee for that week's first cash out.

Let me know if I can help you with anything else, sorry for the late reply. Hard Monday as usual.

Best Regards,
Norbert

Thanks Norbert. If I'd have known the week was Monday to Sunday I'd have postponed my small withdrawal today or reversed it rather than depositing last night.

As for help, you could send me a little luck :-) Last night's deposits delivered a RTP of just over 70% and I'm over 3000 EUR down overall with Energy Casino now. I'll be trying this week's deposit bonus in the hope that my luck starts to change soon!

Chris
 
Thanks Norbert. If I'd have known the week was Monday to Sunday I'd have postponed my small withdrawal today or reversed it rather than depositing last night.

As for help, you could send me a little luck :-) Last night's deposits delivered a RTP of just over 70% and I'm over 3000 EUR down overall with Energy Casino now. I'll be trying this week's deposit bonus in the hope that my luck starts to change soon!

Chris

Its only fair that I report that I did take the full deposit bonus and had some luck. I was £1.5k up at one point, but ended up withdrawing just under £1k due to the wagering required (my fault for taking the full bonus!)
So my RTP will be much improved, that win was overdue!

I should also mention that Energy Casino are one of the fastest payers of the 10 or so casinos I play at.

Chris
 
Its only fair that I report that I did take the full deposit bonus and had some luck. I was £1.5k up at one point, but ended up withdrawing just under £1k due to the wagering required (my fault for taking the full bonus!)
So my RTP will be much improved, that win was overdue!

I should also mention that Energy Casino are one of the fastest payers of the 10 or so casinos I play at.

Chris

Hi Chris,

I am so happy for your winnings! Thanks for the great feedback about the payout time, I hope that more and more positive experiences will come!

Take care.
 
Wow

Wow
I never been paid out that quick before
Especially on a first withdrawal.
Made my withdrawal and went straight to online chat to ask about sending docs.
CS Simon was helpful and told me to send to [email protected]
Did that straight away and didn't expect anything this quick
Checked an hour later to see that withdrawal has been processed and it looks like it was almost immediate!
Not sure when it will actually show on my debit card but i can wait.
:D

However i am a little disappointed with the bonus i took.
I took the 50% bonus for my 2nd deposit and deposited $100US
So i got $150US to play with.

I had a quick read of the T&C's beforehand but it does not tell you the playthru requirements.
It does say "Bonuses being offered and their details of crediting Bonus Money will be available on the Bonus/Promotions section of the website"
which i didn't read until after i deposited (silly me)

In the bonus T&C's it says "In order to redeem your Reload Bonus, you must wager 30 times the bonus and deposit amount"

Wow that's pretty steep
So i had to wager $4500 before i could cashout from my $100 deposit +$50 bonus

Well i did get up to $1150 after playing about $3000 and ended up pulling out $430 after playing thru the $4500
So at the end of a massive couple of days playing i had a win and a decent one at that.
I usually bet $1 to $1.50 a go so that's a lot of playing.

Overall i give the casino a thumbs up for games but a lot of them for me run a little slower than most other sites.
I just think their bonus playthru is way to steep.
I'll keep playing there but don't think i want another bonus.
 

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wow...took the first depobonus,deposited 150 euro so had 300 to play with..had couple nice hits..topbalance was 630 orso and finished wagering requirement with 430 left,played down to 415 and withdrew

and to my surprise it was like 20 minutes later in my skrill account even without having had to send in documents,im impressed !!!! :)
 
Hi everybody,

Just a quick note, our Skrill and Neteller withdrawal limits were increased to €5000. Other changes will apply soon regarding the financials :)

We have 3 tournaments ongoing, including Guns N' Roses World Tour 2.0 where you can win: a Guitar signed by Slash signed, Axl Rose signed Album cover, cash bonuses and free spins!

If you don't have an account, it is the perfect moment to benefit from CasinoMeister's exclusive €250 Welcome Bonus deal! (check the link in my signature or check CM Accredited Casino's section)

As always, you can reach me through PM in case you have any questions, feedback's or comments!

Norbert
 
this is the weirdest casino ever,

So last night I deposit using prepaids as usual.

I go and buy another 2 today and it says max cards reached. So I think oh ok ill get support to delete them.

So yeah....they wont. Max 2 cards allowed for life. If I want to deposit. I need to send them pictures of the cards and they deposit it manually for me.

and now I guess I misunderstood???? They are adding the cards for me to deposit myself. I dont know lmao...wow

like wtf :what::what:
 
this is the weirdest casino ever,

So last night I deposit using prepaids as usual.

I go and buy another 2 today and it says max cards reached. So I think oh ok ill get support to delete them.

So yeah....they wont. Max 2 cards allowed for life. If I want to deposit. I need to send them pictures of the cards and they deposit it manually for me.

and now I guess I misunderstood???? They are adding the cards for me to deposit myself. I dont know lmao...wow

like wtf :what::what:

Dear lockinlove,

I have checked with our team the case in question.

You have reached the maximum number of cards which can be added to your account as an unverified member, therefore before adding/deleting cards, we must verify your account. In order to do that, we requested copies of your documents and copies of your cards. This is a standard procedure there are no lifetime limits when it comes about the number of cards a player can register, however our payment team has to apply certain security measures. We also informed you via chat and via email in detail.

Please let me or our support team know if there is anything else we can help you with. Thanks for choosing us and I wish you the best of luck!

Norbert
 
Dear lockinlove,

I have checked with our team the case in question.

You have reached the maximum number of cards which can be added to your account as an unverified member, therefore before adding/deleting cards, we must verify your account. In order to do that, we requested copies of your documents and copies of your cards. This is a standard procedure there are no lifetime limits when it comes about the number of cards a player can register, however our payment team has to apply certain security measures. We also informed you via chat and via email in detail.

Please let me or our support team know if there is anything else we can help you with. Thanks for choosing us and I wish you the best of luck!

Norbert

Wow is all I can say. And then the finance department has to enter the cards themselves and I cant. So then I need to wait for them every time?

And your chat rep doesnt explain things well at all.

Such a strange process if Ive ever seen one
 
Wow is all I can say. And then the finance department has to enter the cards themselves and I cant. So then I need to wait for them every time?

And your chat rep doesnt explain things well at all.

Such a strange process if Ive ever seen one

Hi,

The cards you use, are not regular credit cards but the system recognize them as regular ones. So on our side it looks like you have a bunch of credit cards you would like to register which number is limited by default. From your side it may look strange as you consider these type of cards as simple prepaid cards, but on our side this is a bit different as the provider who sells these cards for you have "settings" which are the same as in case of regular cc settings. However, the finance team (after the verification has been done) will increase the limit and you will be able to use new ones. Most probably there will be a point, when they will have to delete the prepaid cards you already used in order to let you use the new ones but you can be sure that they will not stop or limit you for no reason, simply here are just internal controls they need to follow.

You had an ongoing chat with our support when you wrote your post, I hope that in the end she managed to explain everything. Let me know if further assistance will be needed and I will do my best to answer all of your questions.

Best Regards,
Norbert
 
Hi,

The cards you use, are not regular credit cards but the system recognize them as regular ones. So on our side it looks like you have a bunch of credit cards you would like to register which number is limited by default. From your side it may look strange as you consider these type of cards as simple prepaid cards, but on our side this is a bit different as the provider who sells these cards for you have "settings" which are the same as in case of regular cc settings. However, the finance team (after the verification has been done) will increase the limit and you will be able to use new ones. Most probably there will be a point, when they will have to delete the prepaid cards you already used in order to let you use the new ones but you can be sure that they will not stop or limit you for no reason, simply here are just internal controls they need to follow.

You had an ongoing chat with our support when you wrote your post, I hope that in the end she managed to explain everything. Let me know if further assistance will be needed and I will do my best to answer all of your questions.

Best Regards,
Norbert

Hi Norbert.

Im sorry for being short and rude. Im a little princess and when I want to play, I want to play now ;P

You guys got it sorted for me pretty quick which is better than the 24 hours I was first told.

But can you please change this for me since im verified. I dont want to drive to the store and buy my cards then come back wanting to play and I have to wait a day for them to be input by you guys. Or if live chat isnt around.

Thanks!

Nice site btw. Games play good!

Can you guys add yggdrasil, quickspin and playngo providers?
 
its true :) i sometimes take the 50% weekly reload, but only with small deposits do to the heavy wager.

Nobert can you clarify something for me

If I take a bonus here the 50%...I am told I need to wager 30x the B+D.

So I deposit $100 for a $50 bonus...I need to wager $4500 just for the $50 im given? This cant be right?
 
its true :) i sometimes take the 50% weekly reload, but only with small deposits do to the heavy wager.

Oh this is very bad! But its ok I dont usually take bonus anyways!

Seems like payouts are quick. Won $900 last night and it was sent first thing.

Congrats to me
 
Nobert can you clarify something for me

If I take a bonus here the 50%...I am told I need to wager 30x the B+D.

So I deposit $100 for a $50 bonus...I need to wager $4500 just for the $50 im given? This cant be right?

Its a shame to whack a hefty wager on cash as well with a small bonus, Same as another site, which I received a 150% today :) You rarely see them bonus with an accredited mix platform site, So the D@B is not so bad,

Another one there doing is adding free spins on top, And they state free spins must be used before a withdraw, Unsure if can cancel the spins that come with a 40x wager, On this other site
 
Its a shame to whack a hefty wager on cash as well with a small bonus, Same as another site, which I received a 150% today :) You rarely see them bonus with an accredited mix platform site, So the D@B is not so bad,

Another one there doing is adding free spins on top, And they state free spins must be used before a withdraw, Unsure if can cancel the spins that come with a 40x wager, On this other site

I think they are fairly new so I dont think they know too much about anything right now. They had no idea about prepaid cards or how to deal with it etc. And then they have this horrible bonus wagering and excluded games. They probably lose alot of business from small depositers and people who like bonuses.
 
I've played at Energy quite a bit since they were accredited here. TBH my luck overall hasn't been very good and is probably next to worst over all the casinos I play at. When I have had a cash out it's usually been paid very quickly though. The bonus wagering requirements are the worst of all the casinos I play at, so I don't take bonuses here as a rule, except for the 100% bi monthly offer in conjunction with the calendar (which is pretty nice actually, I'm not sure if they're doing a 2017 one which would be a shame)

Funnily enough, even though Energy is one of the more recent casinos I've been playing at, it's my best for IR achievements, only 4x and 5x wilds required for the lot!

Chris
 
Another huge flaw with this casino.

They tell you they offer different currencies. I chose CAD. However they charge and pay you in euro defeating the purpose.

I was paid today and lost $60 because they did this.

Not cool at all. And ive never seen any other casino do this when my currency is CAD
 
I think they are fairly new so I dont think they know too much about anything right now. They had no idea about prepaid cards or how to deal with it etc. And then they have this horrible bonus wagering and excluded games. They probably lose alot of business from small depositers and people who like bonuses.


indeed, they lost my small pocket money business :o. I would regularely take the 50% on tiny deposits weekly when bored. knowing it was steep wagering, but after 28-30 deposits of between £10-£20 + 50% on each, and one withdrawal of about 30 quid after completing wagering once out of the deposits.. decided to stop lol. Noticed DOA got removed from bonus play soon after, so even more a reason to stop really as i'd always give that a punt during wagering as well.
Got a call a few months later which i didnt recognize so didnt answer. left a polite message on my phone & it was an free chip offer cause i hadn't played in a while. Had to contact cs to get them to call me back at an hour to suit me, according to the message, butdidn't want to talk to someone randomly on the phone in order to accept a freebie despite the nice gesture that it was, so never did bother to get the to call me back.
Thought was nice though.
Noticed the games ran really smooth as well, site was nice lay out and that one withdrawal was fast :D
 
quick overview for Canadian friends.

This site and cashout methds are very very fee heavy.

They offer bankwire and pay back to credit card...which we cant use credit cards so its bankwire.

For some reason upon cashout they take 10 euro. Then they take $7 CAD

Then the exchange rate charge which is like 15%

Then your bank charge.

I highly suggest not playing here until they become more cashout friendly. As of right now you are losing approx 30% of your money to fees.
 
Couple of things.

I was going to cash out my $272 balance after losing a $700 balance. I had it own to $1. Then hit a bonus got back up to $150...then $350...and to $272.

I thought ya know what for once instead of just losing a nice balance...cashout and have some return. Break even really. Because Ive blown balances before and this seemed right in line. I cashed out and saw the fees. And I was like ok I hate fees so im going to reverse it and go to blackjack to win enough to cover the fees lol. I did too. Then I thought ok I will wait til Monday and cashout to save $$$ because they give one withdraw a week for free. I didnt like doing it because I knew deep down I would be tempted to play after I had a few hours of break.

Well I did. And I hit a wild line on DOA and now my balance is over $1800. Nice it worked out!

Another thing I forgot to mention since mostly my feedback has been negative. i did a bankwire withdraw last week. And I dont know how but it arrived in my bank 12 hours later. usually takes 3-5 days everywhere else as the time for overseas transfers can obviously have delays and processing time. So no idea how they did that but it was nice. Fees? Not so nice.
 
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still awaiting to hear from the rep after a few days , concerning my PM i sent to him.:rolleyes:

Hi,

I've asked our support to contact you right after you have sent me the message. They told me that they got back to you via email and as I know everything has been sorted out.

Norbert
 
Hi,

I've asked our support to contact you right after you have sent me the message. They told me that they got back to you via email and as I know everything has been sorted out.

Norbert

tell me how I got bankwire in like 12 hours.

Are you all wizards?
 
tell me how I got bankwire in like 12 hours.

Are you all wizards?

Hi :)

Well, for sure our payment team knows some magic :) but I think they can't guarantee the same all the time. After they proceed with the payout, depends also on your bank how fast you'll get your winnings. Yes, usually it takes from 3 up to 5 working days but let's hope that on your next cash out we will beat the 12h record :D

Regarding the currency and exchange. I had a chat with the payment team, they told me that they have informed you about the process and we are not able to change these settings at the moment. I also asked them to increase the number of CC limits, but it may still happen that you will have to contact our support when you reach the maximum. I hope that all in all you like our service and you will continue to win with us. I am always available if you need any additional help!

Best Regards,
Norbert
 
Hi :)

Well, for sure our payment team knows some magic :) but I think they can't guarantee the same all the time. After they proceed with the payout, depends also on your bank how fast you'll get your winnings. Yes, usually it takes from 3 up to 5 working days but let's hope that on your next cash out we will beat the 12h record :D

Regarding the currency and exchange. I had a chat with the payment team, they told me that they have informed you about the process and we are not able to change these settings at the moment. I also asked them to increase the number of CC limits, but it may still happen that you will have to contact our support when you reach the maximum. I hope that all in all you like our service and you will continue to win with us. I am always available if you need any additional help!

Best Regards,
Norbert

yea seems like a good casino aside from the fees.

Sadly I wont be able to play too much until you do something about cashouts. Its just way too costly. If it was $10-$20 I could handle it but its like $60+ to cashout here minimum.

I have problem with your microgaming games though. Some wont load. Game of thrones rarely does. And then you auto spin doesnt work right. Ill set it for 100...and it stops every time at like 8 or 15. I reset it...and it does it again and again
 
yea seems like a good casino aside from the fees.

Sadly I wont be able to play too much until you do something about cashouts. Its just way too costly. If it was $10-$20 I could handle it but its like $60+ to cashout here minimum.

I have problem with your microgaming games though. Some wont load. Game of thrones rarely does. And then you auto spin doesnt work right. Ill set it for 100...and it stops every time at like 8 or 15. I reset it...and it does it again and again

Yes, I have issues loading the games too. Not MG, but I was disconnected whilst playing Gonzo's Quest a couple of days ago. Every time I try to reload and continue where I left off it says "Game Unavailable" I mailed CS who wrote back and told me that there was no problem so I should clear my cache and cookies, which I'd obviously already done and also tried with another browser. The problem still persists.

They need to review their fees and bonus wagering requirements too IMO.

Chris
 
did a $1200 withdraw this morning via bankwire...and it came like 8 hours later. I have never seen this type of speed before from any casino ever. Minimum has been 3 days by this method.

They are def wizards.


Sadly, I was charged $75 from the damn currency exchange. Brutal.
 

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