Question Earthport PLC (visa) withdrawal delay

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Unibet and Maria casino are using Earthport for bank transfers.

Ive been waiting my money from last saturday from Mariacasino.
Ive talked with earthport and Maria.

Maria tells me and showed me receipt that they have paid withdrawal via earthport 11.4.2020. Earthport says they cant find any payments from Maria to me .

I think Visa has bought earthport last year and i think they wont mess around with peoples money right ?

So what i can do here.. Who to believe ?
 

Davey86

They make things hard for us because they can
MM
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Feb 6, 2020
Location
Newcastle upon tyne
Ask the casino for transaction number/reference for earth port to search their is always a unique trail and you won’t lose your money
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
I have that info.. i have full receipt from them and earthport says they cant find anything with that info..
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Is it a bank transfer to your bank account?

If yes, Maria should have a UETR which is a unique tracking number attached to every international transfer via SWIFT. Earthport is only the intermediary processor, IMO. Looks like this:

1587208668951.png

With that number, anyone in the transaction chain can tell you exactly where the money is.
 

curremon

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Jan 26, 2013
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finland
Thats something i cant see on receipt.. But they can i think. It feels like they are full retards at Mariacasino..
 

curremon

Senior Member
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Joined
Jan 26, 2013
Location
finland
I contacted them week ago about it since something wasnt right.. Normally ive received money in seconds after approval.. this time i didnt.. They started to accusing my bank etc etc for delay even they knew the settlement day was set some reason to be 17.04 .... They knew this and still wasted my time and only yesterday they told me that date...
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Thats something i cant see on receipt.. But they can i think. It feels like they are full retards at Mariacasino..

The UETR is issued by SWIFT once the transaction has been confirmed by a bank and has entered the SWIFT system. From there onwards, any bank (sending and receiving) and intermediaries can track a transfer using the UETR.

If yours is an international SWIFT transfer, then Maria should/must have it. I don't know though how Earthport is handling the payments, they might have local accounts.
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Otherwise kindred group is pretty good but when it comes to problems like this they are 0/10

The UETR is issued by SWIFT once the transaction has been confirmed by a bank and has entered the SWIFT system. From there onwards, any bank (sending and receiving) and intermediaries can track a transfer using the UETR.

If yours is an international SWIFT transfer, then Maria should/must have it. I don't know though how Earthport is handling the payments, they might have local accounts.

Maria says they dont have anything like that.
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Update.. Still havent received money and earthport has stopped answering to my emails...
 

curremon

Senior Member
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Joined
Jan 26, 2013
Location
finland
I really thought this group is good... :D Ive received better customer service at worst online casinos there is..
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Whats strange here is that i cant contact their payment team at all.
I cant call them.
There is no casinomanager who to contact.. ( WTF ????)
When i spoked with earthport last week they were really helpfull etc.. Now suddenly they have stopped all contacts to me.
They keep promising updates via email but i never get them.

And best part is that they promised me my withdrawal today no matter can they solve issue or not. But i dont get it...
 
Last edited:

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
Hi Curremon,

Thats something i cant see on receipt.. But they can i think. It feels like they are full retards at Mariacasino..

Firstly I think name calling is rather inappropriate, as was the rather blunt PM you sent to me. But I'll overlook those and see if I can get hold of a colleague on Maria who can assist you. Would you kindly send over your registered username and full name via private message?

Thanks
Mark
 

curremon

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Jan 26, 2013
Location
finland
Im start to get pretty pissed here... So maybe that comment was inappropriate .. But i dont like that people are lying to me...
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
Hi,

I have sent you a PM with the payment receipt from the payment which was sent on Sat 11th. This also includes the payment ID which your bank should be able to use to trace.

Mark
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Got new receipt with new settlement date... Now its tomorrow instead of 17.4.. I'll update tomorrow when i DONT get my money.
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
As advised via PM, the settlement date always shows as the day after we download it from Earthport unfortunately, please ignore that. You should have received it by now, please take it up with your bank there's nothing futher we can do from our side.
 
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