Dunder problem with balance after clearing bonus playthrough

shadieb

Full Member
Joined
Jan 2, 2014
Location
UK
I had 10 freespins on Dunder and won £4.60 from them.

I then managed to get my balance up to around £106 and as I completed the bonus playthrough it reset the WR back to zero and also my balance to zero?

I have tried logging out and back in, but it has remained at zero? I tried their live chat but sadly is only available up to 11pm. I have sent them a message, but wondered if anybody else had encountered a similar issue?

Thanks.
 

Tirilej

Still a Lady
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MM
Joined
Apr 18, 2009
Location
Sweden
I had 10 freespins on Dunder and won £4.60 from them.

I then managed to get my balance up to around £106 and as I completed the bonus playthrough it reset the WR back to zero and also my balance to zero?

I have tried logging out and back in, but it has remained at zero? I tried their live chat but sadly is only available up to 11pm. I have sent them a message, but wondered if anybody else had encountered a similar issue?

Thanks.

I think it was at SuperLenny that someone had a similar problem today, and they solved it for the player.
They do have a rep here but I doubt they are working during the holidays so if you don't get a reply to your email try support in the morning.
They will be able to see your history so don't worry.
 

nachhaltig

Experienced Member
Joined
Jun 26, 2016
Location
Germany
I had this more then once. I am almost certain, that this happend to you because you didn't end a gamesession correctly. Just contact the Support and tell them happend and your Balance will be back.
 

shadieb

Full Member
Joined
Jan 2, 2014
Location
UK
I was actually mid way through a game when it happened. I went to spin and my balance had gone to zero, I hadn't ended any game session at that time?

Thanks.
 

shadieb

Full Member
Joined
Jan 2, 2014
Location
UK
Just logged back in and my balance has been restored to £106.90. I played a bit on IR but the roll I was on earlier seems to have disappeared. Anyhow I have put in a withdrawal request for £100 so all is good in the end :)

I don't know if someone at Dunder fixed the problem or it somehow rectified itself but want to say thanks anyway :thumbsup:
 

Playford7

Permanent Ban: Too much flaming
MM
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Location
North east England
Apologies if this is a little off topic but are dunder in anyway related to thrills?..
 

Boris85

Dormant account
Joined
Oct 12, 2016
Location
UK
Apologies if this is a little off topic but are dunder in anyway related to thrills?..

No. They are not related pal. You can easily check this by clicking at the gambling commission icon at the bottom of their pages.
 

Playford7

Permanent Ban: Too much flaming
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North east England
They do with MT Secure though, like Guts, Rizk and Betspin so beware if you've SE'd from any of those 3. ;)

Confused here...I did se with thrills and infact even authorise my bank to conduct a charge back with them, (before I found this place imo) but I also have accounts with guts,Betspin and also dunder where I have deposited a good few times, never made a withdrawl tho as yet at any of them, is there a possibility in the future should I request a withdrawl I may face issues due to my experience with thrills? Appologies if I'm posting in wrong section am pretty new to how things work on here. But I do ty all very much for the help much appriciated.
 

Tirilej

Still a Lady
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MM
Joined
Apr 18, 2009
Location
Sweden
They do with MT Secure though, like Guts, Rizk and Betspin so beware if you've SE'd from any of those 3. ;)

Thrills still have their own license.

Charge backs on Thrills can effect the other accounts yes since Thrill are owned by the same people as Guts, Rizk and Betspin.
So why did you make a charge back on Thrills :rolleyes:
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Chargeback .. really? So you gambled money, lost and in your anger you charged the money back so that you may gamble it again .. Sorry but that's not how gambling works :rolleyes:. It is only unfortunate that you're asking this now and not when you have a pending WD with one of the casinos you mentioned, as I firmly believe the money you charged back should be taken from you which would effectively happen if your withdrawal was to be voided. But as that's not the case, consider yourself lucky and not play at these casinos anymore.
 

Playford7

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MM
Joined
Jul 10, 2016
Location
North east England
Thrills still have their own license.

Charge backs on Thrills can effect the other accounts yes since Thrill are owned by the same people as Guts, Rizk and Betspin.
So why did you make a charge back on Thrills :rolleyes:
Was a long saga that went on a long time with them. Basically I wasn't given what was offered in a promotion, even after giving them evidence I was correct,screen shots of chats and the offer provided etc..never broke and t@c's. The support was the worst I've ever encountered. anyway, Cut a long story short I was ignored for over 2 weeks,then had seperate emails stating my acc was open then they had closed it, all in all was just a terrible farce which I got fed up with. Didn't actually realise the power this place had or I'd of used that. Anyways thanks for taking the time to respond to me, best go check with the formentioned casinos I'm still ok to play there :-/
 

Playford7

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Chargeback .. really? So you gambled money, lost and in your anger you charged the money back so that you may gamble it again .. Sorry but that's not how gambling works :rolleyes:. It is only unfortunate that you're asking this now and not when you have a pending WD with one of the casinos you mentioned, as I firmly believe the money you charged back should be taken from you which would effectively happen if your withdrawal was to be voided. But as that's not the case, consider yourself lucky and not play at these casinos anymore.

Just a moment please before you firmly ride on the judgement wagon. I done that as a last resort as the service I was offered wasn't given,infact they just plain lied about it..the support was nothing short of a monty python sketch I recieved and beyond arrogant and rude..I did have dialogue for over 2 weeks with them. as stated in a previous post I was just plain ignored for a following 2 weeks. having my account opened and closed at there will with no request from myself..if you sign up for something your promised and you don't get that your well within your rights to fight for it, this wasn't a case of losing before you judge (yet again) as i hadn't even used all the funds on my account. I for the upmost just wanted what there promotion offered me, it only turned into me seeking my money back as they ceased to speak with me about it even though as again previously said had proof I was correct. Just because it's a casino doesn't give them the right to rip people because the regulations are so poor. If this was in the high street and you where blatantly ripped off I'm rather sure you may of wanted your money back also.
 

Boris85

Dormant account
Joined
Oct 12, 2016
Location
UK
Confused here...I did se with thrills and infact even authorise my bank to conduct a charge back with them, (before I found this place imo) but I also have accounts with guts,Betspin and also dunder where I have deposited a good few times, never made a withdrawl tho as yet at any of them, is there a possibility in the future should I request a withdrawl I may face issues due to my experience with thrills? Appologies if I'm posting in wrong section am pretty new to how things work on here. But I do ty all very much for the help much appriciated.



They might have something to do with MT Secure trade ltd. but SE at Thrills should not affect you at all on Dunder, Rizk, Guts and any other casino under the license of MT.

As mentioned in this thread - each holds their own license. People who own them may be the same but they are actually two separate companies.

I'm myself self excluded at Kaboo and Thrills and this has never affected me in any way at Dunder or another MT casino.
 

Playford7

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They might have something to do with MT Secure trade ltd. but SE at Thrills should not affect you at all on Dunder, Rizk, Guts and any other casino under the license of MT.

As mentioned in this thread - each holds their own license. People who own them may be the same but they are actually two separate companies.

I'm myself self excluded at Kaboo and Thrills and this has never affected me in any way at Dunder or another MT casino.

Thankyou for taking the time to reply. I will contact the mentioned casinos as its ethically right but to check, as be pointless moving forward if I was to ever win big and request a withdrawl for this to come back and bite me. Again ty for the reply.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Thankyou for taking the time to reply. I will contact the mentioned casinos as its ethically right but to check, as be pointless moving forward if I was to ever win big and request a withdrawl for this to come back and bite me. Again ty for the reply.

While they may not share the same licence, I do believe they may use the same processor.

Thrills does has a rep here also. I have no idea the amount involved, or what was left in your account, but you could approach them to see if you could resolve your issue and pay back the amount of the chargeback.

Most casino terms you agree you have NEVER made a chargeback anywhere, so it could bite you at any time at any casino.

It's also a breach of the terms to be a CM member.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
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North east England
While they may not share the same licence, I do believe they may use the same processor.

Thrills does has a rep here also. I have no idea the amount involved, or what was left in your account, but you could approach them to see if you could resolve your issue and pay back the amount of the chargeback.

Most casino terms you agree you have NEVER made a chargeback anywhere, so it could bite you at any time at any casino.

It's also a breach of the terms to be a CM member.

I'm quite sure this was made before I was a member here since it was possibly march last year. And in my defence i did for a long time try to resolve this matter amicably with them to no avail. So I'd be reluctant to want to pay them back for something that was no fault of my own. I merely only wanted to query something and not open a unnecessary can of worms. I'm not wanting to attempt to get any deposits back from anywhere or any silliness like that, I just wondered why I stood on the matter. In regard to me breaching any conditions of the forum my apologies,it was something I was unaware of. I'll leave the decision regarding my membership to the powers that be and let them take action if any accordingly. Once again ty all for your time and responses.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
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Thrills still have their own license.

Charge backs on Thrills can effect the other accounts yes since Thrill are owned by the same people as Guts, Rizk and Betspin.
So why did you make a charge back on Thrills :rolleyes:

I never said they didn't.

MT SECURE LICENSE:

(All I am pointing out is that Dunder, Betspin, Guts and Rizk all share the MT Secure License thus any of them can refuse your winnings if you've SE'd from any other one. MT Secure White Labels are the following, so if you've SE'd at any of these below the same thing goes.)

casinoland.com
instacasino.com
shadowbet.com
spinjuju.com
cashmio.com
casinocalzone.com
casinofloor.com
casinopop.com
chancehill.com
dunder.com
ikibu.com
superlenny.com
tomscasino.com

BETIT GROUP LICENSE:

The Betit License covers these:

Kaboo
Thrills
SuperLenny
betitgroup.com

Superlenny still appears under both licenses (this and MT Secure) which does confuse some people.

EVERYMATRIX LICENSE:

buckandbutler.com
casino.sportingindex.com
jetbull.com
dragonaraonline.com
casinoluck.com
playhippo.com
nextcasino.com
playfrank.com
spinson.com
viks.com
wildslots.com

If you are SE'd at ANY ONE of the above casinos do NOT attempt to play at any other under that license as they can and will refuse to pay you! If fact with some casinos under separate licenses above still connected from when Guts etc. were EveryMatrix (i.e. as Tirilej said about Thrills) I wouldn't personally trust any one of them to pay me if I won big when SE'd at another under a different license. If anything is, was or has ever been near to EveryMatrix I would tread very carefully.
 
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