What?
The form he has to fill in, meaning the casino has no intention of paying him yet:
(My words in blue).
By submitting this form you are agreeing to the terms below:
• The Payout Investigation Program is open to all players using RealTime Gaming software that abide these rules of the program:
The crucial words here 'that abide' suggesting it's optional. Not good.
• All information submitted must be complete, including, but not limited to the list of all RTG licensed sites at which you have played, and the player IDs that you have used at those sites.
Ridiculous, an almost impossible undertaking - so that could mean every ID and every site HIGHIQ has ever played in his life. I couldn't ever remember this without omissions.
• You may not submit false, misleading or incomplete information, nor have you submitted false, misleading or incomplete information to any site at which you have played.
So if HIGHIQ forgets one site he's played at, an excuse not to consider his claim? Outrageous.
• Your account must be free from chargebacks.
Well he would have heard by now if it wasn't, as they would have already told him that as a reason not to pay him.
• You must have been 21 or older when deposits or wagers took place.
Actually if a European, 18 or older. Do their terms state Europeans need to be 21+??
• You may be required to send a faxback form directly to the Payout Investigation Program to complete the investigation of your claim.
Fair Enough.
• You must have genuinely put your own money at risk.
I notice that statement makes no mention of bonuses in conjunction with your own money. Good job he didn't use a bonus.
• Credit cards used to make deposits to your account must be registered in your name.
Naturally, it says so in the terms. If they weren't the casino security would surely spot this fact??
• You must have abided by all rules at casinos at which you have played.
No matter how ridiculous they are? Notice it says 'casinos' in the plural. What the hell does that mean? If he say made a mistake on a bonus at another separate RTG casino like staking a few spins over the maximum amount, would that be an excuse for a separate entity not to pay him? If so, outrageous again!
• All claims must be submitted within 60 days of the date of dispute, or within 60 days of the inception of this program, whichever is later.
Yeah yeah.
• Mandate of Central Disputes System is for disputes occuring as of January 1, 2008.
OK, nevermind the misspelling of 'occurring'..
• All communications must be made in a courteous, professional manner.
Fair enough, even if the casino's conduct has driven you nearly insane.
This form looks like it was written by a amateur schoolkid. It basically fills you with dread at all the obstacles you face. they don't want you to complain, that's obvious. It must've been lifted from a bar door in cowboy town.
