New Slot Announcement Donuts by Big Time Gaming

[Big Time Gaming]

H

Hello everybody!

What do you think about that one? Had this hit few weeks ago, and send it to casino (Suomiautomaatti). They investigate it with game provider.
Now they have answered that the payment is right. There is 8 line wins, 2x 2€ and 6x 50c
It would be nice to hear BigTimeGaming responce.
Ok, lets try adding sceenshot

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Hi Lar - This was a graphical issue caused by an overriding update. It was fixed and deployed as quickly as possible. It was the same issue that caused the blank Gold Donut!

The wilds are swapped at the front end.
This should be 2 x 1 x 7 x 1 Blue Donuts, hence €7.00 - Apologies for this error and thank you for making us aware.

 

[Saberon]

Just my usual annoying Donuts Update..

SPINS: 48,347
RTP: 87.55% (Down 0.39% since spins of 42,350)
Highest Win: $54 (since spins of 42,350)

I might see if VS will tell me what's been wagered and report that too. It's certainly me over.

 

[shadow123]

H

Hi Lar - This was a graphical issue caused by an overriding update. It was fixed and deployed as quickly as possible. It was the same issue that caused the blank Gold Donut!

The wilds are swapped at the front end.
This should be 2 x 1 x 7 x 1 Blue Donuts, hence €7.00 - Apologies for this error and thank you for making us aware.

Sorry there are just too many "graphical errors" lately.The displayed symbols should stand and pay £16,
not a lot of money but there is a real principle at stake here.How can players have any confidence if the symbols
that drop on a spin may or may not be what that spin was intended to show.
How many errors have been missed on autoplay ?.and how many errors have been in the players favour.
The game should have been pulled off all the sites as soon as any error was reported, fixed and a statement
made by BTG before being allowed back on site.

 

[pinnit2014]

Pretty sure it’s not fixed yet as I’d the blank donuts yesterday? Albeit it’s not as bad as it was...

 

[Balthazar]

H

Hi Lar - This was a graphical issue caused by an overriding update. It was fixed and deployed as quickly as possible. It was the same issue that caused the blank Gold Donut!

The wilds are swapped at the front end.
This should be 2 x 1 x 7 x 1 Blue Donuts, hence €7.00 - Apologies for this error and thank you for making us aware.

Hi BTG,

Out of curiosity, why did the slot show 32 ways on the payment line then? I mean the slot "knew" that there was gold donuts where we couldn't see them, but in this case it "saw" exactly the same thing as us (32 ways).

Surely a slot shouldn't be fooled by a "graphical issue"?

 

[shadow123]

Good point,no way was it a graphical error,it is a programming error,
one part of the program selected the shown symbols by mistake
calculated the ways correctly as 32 and some other part of the program
had been given the predetermined win as being 7 ways which was amount paid.

White Rabbit had an error on the initial feature buy spin where the jackpot queen
and wild symbols did not pay correctly, I messaged BTG twice about it trying to be
helpful and got no reply which I thought was very rude.Dan or " team Dan" said
they would contact BGT but never heard back whether it was resolved,Quite a few players
would have lost money without knowing unless it was another "graphical error"

I presume that BTG does not have a customer relations department and resent anyone suggesting
that their games have faults , only taking action when the proof if undeniable and not compensating
any player losses.

 

[Balthazar]

Good point,no way was it a graphical error,it is a programming error,
one part of the program selected the shown symbols by mistake
calculated the ways correctly as 32 and some other part of the program
had been given the predetermined win as being 7 ways which was amount paid.

White Rabbit had an error on the initial feature buy spin where the jackpot queen
and wild symbols did not pay correctly, I messaged BTG twice about it trying to be
helpful and got no reply which I thought was very rude.Dan or " team Dan" said
they would contact BGT but never heard back whether it was resolved,Quite a few players
would have lost money without knowing unless it was another "graphical error"

I presume that BTG does not have a customer relations department and resent anyone suggesting
that their games have faults , only taking action when the proof if undeniable and not compensating
any player losses.

I honestly don't think that these glitches affect the players earnings or the RTP. I'm no slot programmer but the problem appears to be between what the RNG tells to the slot and how the slot translates that result on the screen. So in the end you still get what you were supposed to get but the slot shows you something else. Yeah it's a bit unsettling as a player.

With the gold donuts though it really looked like a genuine graphical glitch.

Hey BTG, next time that something like that happens how about pulling the slot from all the casinos until it's fixed? It will be better for everyone including yourself.

 

[VismundCygnus]

H

Hi Lar - This was a graphical issue caused by an overriding update. It was fixed and deployed as quickly as possible. It was the same issue that caused the blank Gold Donut!

The wilds are swapped at the front end.
This should be 2 x 1 x 7 x 1 Blue Donuts, hence €7.00 - Apologies for this error and thank you for making us aware.

Did you recertify the game after discovering such severe payout-related bugs?

 

[dunover]

Hello everybody!

What do you think about that one? Had this hit few weeks ago, and send it to casino (Suomiautomaatti). They investigate it with game provider.
Now they have answered that the payment is right. There is 8 line wins, 2x 2€ and 6x 50c
It would be nice to hear BigTimeGaming responce.
Ok, lets try adding sceenshot

You do not have permission to view link Log in or register now.

That doesn't look right at all - I see 2x4x4 = 32 ways of blue rings for 16.00 euros?
OK, have just seen the BTG explanation - that doesn't make sense either as if that were the case surely the screen would have stated that below, i.e. 14 ways = 7.00? It clearly thinks that there are 32 ways therefore the player interface is displaying a win reflecting the GRAPHICS that have appeared and yet paying a different one! For safety's sake surely the game should display a calculation underneath that reflects the SERVER RNG outcome for the spin in question, i.e. "14 WAYS = e7.00" ??

This kind of issue reduces faith in the slot's integrity and you can see why there's a fair bit of Bacofoil flying around here....

 

[mcgameboy]

I've seen all I need to see to know never to play this game again. Not that I was ever in danger of wanting to play it again anyway.

There's only one thing worse than a crap game. And that's a crap game that's also riddled with bugs.

That screenshot is a complete joke. BTG's response is an even bigger joke. But it's not remotely funny. Basically, it's a "talk to the hand" response.

The game should be pulled from all sites and PROPERLY FIXED before being made available to play again.

 

[ChopleyIOM]

I'm amazed anyone is still playing a penny through any of BTG's slot when there are clear technical issues with Donuts. ('Graphical' or otherwise.)

How can you can be confident Bonanza is working correctly, for example? Not all problems will necessarily manifest themselves as visible to the player.

 

[shadow123]

Donuts has done me a very big favour,its so dire it has virtually stopped me gambling.
One small deposit at the start of the month,just playing VS freebies now until they get fed
up with me.Was not enjoying playing any more and Donuts killed it altogether

 

[goatwack]

I gave this a whirl yesterday and left scratching my head as to its mass appeal. Seems like BTG hype- train hypnotism at work here....

The graphics are passable, paylines erratic, gameplay akin to bleeding out, and the bonus 'underwhelming'

For sheer value for money, why would people prefer this to something like DOA, which grants you about two hours' slotting as opposed to....20 minutes at best on this!?

Awful mess of a game, and that's before the glitches

 

[shadow123]

No idea what they were on when they made it

 

[robby811]

No idea what they were on when they made it

On Magic Space Donuts with LSD glaze

 

[Reelsoffun]

Well I still like it lol even though my RTP has dropped to 98.48% It can be frustratingly close to a massive win sometimes, but cant they all?. But weirdly its never glitched on me ever!...... go figure..

Its the only BTG game i have been able to play over 10,000 spins in without doing my conkers....

 

[robby811]

I get this Error on any BIG TIME GAMING SLOT

 

[ChopleyIOM]

That doesn't look right at all - I see 2x4x4 = 32 ways of blue rings for 16.00 euros?
OK, have just seen the BTG explanation - that doesn't make sense either as if that were the case surely the screen would have stated that below, i.e. 14 ways = 7.00? It clearly thinks that there are 32 ways therefore the player interface is displaying a win reflecting the GRAPHICS that have appeared and yet paying a different one! For safety's sake surely the game should display a calculation underneath that reflects the SERVER RNG outcome for the spin in question, i.e. "14 WAYS = e7.00" ??

This kind of issue reduces faith in the slot's integrity and you can see why there's a fair bit of Bacofoil flying around here....

I see this still hasn't been addressed. We got an 'explanation' from the rep that doesn't make sense or address the issue and, erm, that's it?.......

 

[Big Time Gaming]

Hey ChopleyIOM - firstly can I say I’ve watched all your critiques on our games and have to say, you’re a natural but perhaps need to breath more! We don’t take criticism with a pinch of salt, you’ve raised some interesting points and we have been listening. One initial point on animations, the fact is Megaways has so many images cut to so many size orientations if we incorporated heavy animations the games wouldn’t load. I'm sure you can acknowledge that we’re working on games for a long period of time from inception up to launch but I think we may just have something right up your street, early 2019! Unless I’ve read your critiques completely backwards, I guess time will tell...

In terms of the glitches in Donuts, we have stated here, that there was a display issue with the game via an update. We fixed the display issue and the game was redeployed by our partners Scientific Games.

Again apologies for this, it's not something we take lightly and the issue was actioned immediately.

 

[SteveBr]

I've never had the glitch yet, but I have experienced both ends of the scale where wins are concerned.

From winning the Donuts competition to this monstrosity. Imagine my glee when I get the bonus while down to my last few pence. Not only that I get a 50x Donut for a total of 72x multiplier.



0x! ZERO!!

Seriously @Big Time Gaming, you think a zero round bonus is fun? What's the actual point of that?

Grrr!

 

[dunover]

Hey ChopleyIOM - firstly can I say I’ve watched all your critiques on our games and have to say, you’re a natural but perhaps need to breath more! We don’t take criticism with a pinch of salt, you’ve raised some interesting points and we have been listening. One initial point on animations, the fact is Megaways has so many images cut to so many size orientations if we incorporated heavy animations the games wouldn’t load. I'm sure you can acknowledge that we’re working on games for a long period of time from inception up to launch but I think we may just have something right up your street, early 2019! Unless I’ve read your critiques completely backwards, I guess time will tell...

In terms of the glitches in Donuts, we have stated here, that there was a display issue with the game via an update. We fixed the display issue and the game was redeployed by our partners Scientific Games.

Again apologies for this, it's not something we take lightly and the issue was actioned immediately.

Maybe the games are so exciting they make him breathless with anticipation?

I'm amazed anyone is still playing a penny through any of BTG's slot when there are clear technical issues with Donuts. ('Graphical' or otherwise.)

How can you can be confident Bonanza is working correctly, for example? Not all problems will necessarily manifest themselves as visible to the player.

I think earlier in this thread I confirmed the various images posted were indeed paying the correct amounts despite the graphics issues.

 

[LAR]

Hi BTG,

Out of curiosity, why did the slot show 32 ways on the payment line then? I mean the slot "knew" that there was gold donuts where we couldn't see them, but in this case it "saw" exactly the same thing as us (32 ways).

Surely a slot shouldn't be fooled by a "graphical issue"?

I was wondering that too. And also that after casino had discussed with game provider, they didnt tell me anything at graphic issues. They told it is right.
Like somebody said it's not big money. But how many errors there are that we do not know...
I liked this game, but after this case was "solved" and after reading this thread, I think I continue with the older BTG games.

 

[ChopleyIOM]

Hey ChopleyIOM - firstly can I say I’ve watched all your critiques on our games and have to say, you’re a natural but perhaps need to breath more! We don’t take criticism with a pinch of salt, you’ve raised some interesting points and we have been listening. One initial point on animations, the fact is Megaways has so many images cut to so many size orientations if we incorporated heavy animations the games wouldn’t load. I'm sure you can acknowledge that we’re working on games for a long period of time from inception up to launch but I think we may just have something right up your street, early 2019! Unless I’ve read your critiques completely backwards, I guess time will tell...

Thanks for the response As best I can recall I've never really stated I have any issues with the animations on your slots (or other aspects of the graphics, the music on Bonanza is awful though), my criticisms have been around the derisory feature frequency and ridiculous variance/volatility.

DHV is a great slot in many regards but I fell out with it due to its volatility, a medium variance incarnation of DHV would be an interesting proposition.

In terms of the glitches in Donuts, we have stated here, that there was a display issue with the game via an update. We fixed the display issue and the game was redeployed by our partners Scientific Games.

Again apologies for this, it's not something we take lightly and the issue was actioned immediately.

Thanks for the clarification but as noted in previous posts, it really is disconcerting when there's a clear disconnect between what is being displayed on screen and the pay that's being awarded.

The real problem I have with this is why does the payment line say 32 ways as we can in the screenshot? Are you saying that the payment line's '32 WAYS' text is a result of the slot 'reading' what is on screen (the same we would as a player), but the award amount (7EUR) is pulled directly from the server's RNG call?

I absolutely do not understand how the slot can report 32 WAYS as a result of a graphical error if the RNG call knows it's 14 ways paying 7EUR.

 

[Jono777]

Donut's and providers aside, Its situations like this (and many others) why there are 10 rolls of baco foil on my shopping list each and every Friday

 

[LAR]

Issue was actioned immediately.
I reported my case in same day game was puplished (4th of july) in casinos where I play. And bugs were still there in this month?
So not very immediat

Edit: But I cant know how fast casino informed BTG in this case