Diamond VIP

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Old tangled thread closed.....by Bryan. Certainly understandable on his part.

But to continue any discussion that still is going on about most recent weekend of problems and CURRENT situation...

Site is back up and running.

Those that played at Diceland while DVC site was "down" will have their play credited towards the tourney at DVC is what I was told. Tourney ends Monday night 1/2/12.

For what its worth, sharing what I was told. That's all.

Diane
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
I beg to differ, because still as of right now, I still can't get the software to load at all. All I see is the little flashing diamond down in the lower right hand corner of my computer screen, yet nothing else wants to pop up when I double click on it. Maybe for those who have the software loaded you might be alright, but for someone who's loading it for the first time. It's a no go.
Also customer service hasn't even responded yet to my complaint about the software not loading anyways. (24 hours has passed BTW)
So until I get a response or someone gives me an idea of how to load this. I guess I'll just have to assume the server is still down, they are only responsive to you because of your deposit status, or my ISP has blocked the software from finishing loading.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I beg to differ, because still as of right now, I still can't get the software to load at all. All I see is the little flashing diamond down in the lower right hand corner of my computer screen, yet nothing else wants to pop up when I double click on it. Maybe for those who have the software loaded you might be alright, but for someone who's loading it for the first time. It's a no go.
Also customer service hasn't even responded yet to my complaint about the software not loading anyways. (24 hours has passed BTW)
So until I get a response or someone gives me an idea of how to load this. I guess I'll just have to assume the server is still down, they are only responsive to you because of your deposit status, or my ISP has blocked the software from finishing loading.

While Diane is doing great there, I think she also needs to remind herself that she is in an elite status there and being part of this community, keep what happens between her and them, just that. On the flip side of the coin, she might also realize that others might not be treated as well and at that risk stop touting them for the "average player". I have met some of their promoters personally on the phone and I felt like I was dealing with someone I wanted no part of. I have had dealings with a couple of their "so called" VIP managers when they held positions at other casinos. Both of those casinos have fallen from grace. It won't be long until this one does too. The shape and spot of the animal doesn't change, although it might reinvent itself, as that's the way it feeds.

The persistance also comes across as shillish.....just saying.
 

shahran84

Non-Gambler
Joined
Aug 4, 2011
Location
Singapore
Diane, how come I still can't login into Rome Casino, Black Diamond Casino and Diamond VIP ? It put as "Connection error..."
Even the website won't allow us to download. "Connection was interrupted..". The Rome Casino Manager told me that the Technical Team is fixing the issue.
Are they being Ddosed attacked again? sheesh..
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
Well I'm glad to see I'm not the only one getting this error message. I was beginning to think it was my ISP. Plus the lack of response to now 2 e-mails has me worrying. I think I'll avoid this casino, just mainly because there not very responsive, and also something fishy is going on. On how 1 person out of 10 is getting on to play yet no one else is.
Diane, how come I still can't login into Rome Casino, Black Diamond Casino and Diamond VIP ? It put as "Connection error..."
Even the website won't allow us to download. "Connection was interrupted..". The Rome Casino Manager told me that the Technical Team is fixing the issue.
Are they being Ddosed attacked again? sheesh..
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
I beg to differ, because still as of right now, I still can't get the software to load at all. All I see is the little flashing diamond down in the lower right hand corner of my computer screen, yet nothing else wants to pop up when I double click on it. Maybe for those who have the software loaded you might be alright, but for someone who's loading it for the first time. It's a no go.
Also customer service hasn't even responded yet to my complaint about the software not loading anyways. (24 hours has passed BTW)
So until I get a response or someone gives me an idea of how to load this. I guess I'll just have to assume the server is still down, they are only responsive to you because of your deposit status, or my ISP has blocked the software from finishing loading.

I uninstalled and re-installed from their website on Monday 12/25 and it has worked fine for me since then. Have you tried going to diamondvipcasino.com and using their "download" feature since 12/25?

Poor on their part not to respond. Yes, I am a VIP player there -- but I would think they want ALL players to be able to get in. Makes it hard to defend their customer service to others who don't get the same responsiveness that I do. I am sorry and do feel badly for you.

try an email to [email protected] and see if that works. I have nothing else to suggest.

My only relationship is as a customer.

Diane
 
Last edited by a moderator:

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
f
While Diane is doing great there, I think she also needs to remind herself that she is in an elite status there and being part of this community, keep what happens between her and them, just that. On the flip side of the coin, she might also realize that others might not be treated as well and at that risk stop touting them for the "average player". I have met some of their promoters personally on the phone and I felt like I was dealing with someone I wanted no part of. I have had dealings with a couple of their "so called" VIP managers when they held positions at other casinos. Both of those casinos have fallen from grace. It won't be long until this one does too. The shape and spot of the animal doesn't change, although it might reinvent itself, as that's the way it feeds.

The persistance also comes across as shillish.....just saying.

I understand I come off as "shillish" because I am the only one willing to say I have had good experience there. I get no benefits from them by posting here, I am just a player who has been treated well. Yes, it is my primary site for play because of results and great customer service.

I also believe what I have been told by others here, that many have had crappy experiences. I can't help that. Well.....not totally true, I have TRIED to HELP by asking my contacts to look into things for an occasional CM friend. But that's being helpful IMO, not a shill.

But I will still continue to share info as I have it regarding the site, good or bad. I think at most sites I am considered VIP, not just at Diamond VIP - and I post positively about other sites I play at and don't get hit with the "shill" tag.

I get that Diamond has treated others poorly ------- so don't play there.

I shared my exchange with Rushmore on slow pay to try and HELP people here, I didn't get slammed for that although it crossed several different threads as I tried to share any influence I might have to get better answers or get representation on the forum from them since Louise left.

I haven't promoted any Rogue casino, if I missed Diamond and Rome Partners being moved to the Rogue Pit, then someone enlighten me right now.

There is a large number of casinos that people play at regularly that are not Accredited and not Rogued. For those, everyone's mileage varies.

I am not PROMOTING Diamond and get no value from posting what I do-- except to SHARE, which is what we do here.

Put me on "ignore" if you want. But there might just be a few things I say here at CM that do have value. I don't want to be branded the DVC "lady" there is a lot more to me than someone who plays there.

THere...........that's my 2 cents, or probably 50 cents based on length.

Diane
 

Cleveland

Senior Member
Joined
Jun 15, 2011
Location
Texas
I guess I'll just have to assume the server is still down, they are only responsive to you because of your deposit status

Yea because of her VIP status they made sure her casino loaded :rolleyes:

btw mine is ok as well.
 

Cleveland

Senior Member
Joined
Jun 15, 2011
Location
Texas
I understand I come off as "shillish" because

You have no need to justify yourself. Your original post in this thread only gave an update saying the casino is back up and the notice for the tourney credits. I'm sure many people wanted that. Others following your post are the ones bringing up "status" and "shill" crap. You in no way promoted them in your first post.

If people have a problem with the way you speak about Diamond VIP then they should start another thread or pm you. This thread has nothing to do with that stuff. It only turned into that because of others.
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
I understand I come off as "shillish" because I am the only one willing to say I have had good experience there.
Diane

Most of us here whom have read your many threads and posts don`t regard you as shillish at all hun :), just someone who busts her lady balls trying to sort out players problems, and in many cases has done just that, and I think your input regarding playing at certain T.G. casinos is invaluable, and no this isn`t a late attempt to try and get you under the mistletoe (honest :oops:).
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
I beg to differ, because still as of right now, I still can't get the software to load at all. All I see is the little flashing diamond down in the lower right hand corner of my computer screen, yet nothing else wants to pop up when I double click on it. Maybe for those who have the software loaded you might be alright, but for someone who's loading it for the first time. It's a no go.
Also customer service hasn't even responded yet to my complaint about the software not loading anyways. (24 hours has passed BTW)
So until I get a response or someone gives me an idea of how to load this. I guess I'll just have to assume the server is still down, they are only responsive to you because of your deposit status, or my ISP has blocked the software from finishing loading.

try uninstalling it completing and then reinstalling from their website. I am playing there as I type this....

Diane
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
I got the client to load, got to register, then it gave me a connection error again. This time I at least got further, maybe 3rd times a charm after work. We shall see.
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
try uninstalling it completing and then reinstalling from their website. I am playing there as I type this....

Diane

I got booted off and can't get back on. So I am in the same boat with you all as of right now.

Went over to Diceland and the Operations Manager told me that Diamond VIP and Rome casinos are both down and tech teams working on it 24/7.

Tourney is now being extended to January9th -- which I am NOT happy about. OG claims they are trying to reach players via email and phone to redirect them over to Diceland to play. Same as the weekend, play at Diceland will be credited towards their big tourney and combined with the DVC play.

FWIW,
DIane
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
@takethemoney: Why is it that somone who has posted their experiences that they have had with a casino, is acting "shill" like? For cryin' out loud, so Dianes good experience at a not so popular casino, makes her a shill? What if she posted negative stuff, would that make it better for you because you agree?

Numerous times, she has stated that she is not promoting them, does not get anything for sharing her expierience and is just giving us an informative post. I take them as that, information about a casino. I am happy as hell she is doing is well and that she puts herself on the line to help other members. She doesn't have to do that, but she does it to be helpful.

Never once did I ever read a post where she was inviting a member to join there because of her experience. NEVER!! Just like you, takethemoney, she has the right to post her own experiences and thoughts on any given casino. She is not doing anything wrong or shill like. Your post was way out of line there.

Some of her help has helped other members, and other members find her posts helpful. Her post are full of her experiences and usefull information, not "shilling" in anyway, shape or form.

LH
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
While Diane is doing great there, I think she also needs to remind herself that she is in an elite status there and being part of this community, keep what happens between her and them, just that. On the flip side of the coin, she might also realize that others might not be treated as well and at that risk stop touting them for the "average player". I have met some of their promoters personally on the phone and I felt like I was dealing with someone I wanted no part of. I have had dealings with a couple of their "so called" VIP managers when they held positions at other casinos. Both of those casinos have fallen from grace. It won't be long until this one does too. The shape and spot of the animal doesn't change, although it might reinvent itself, as that's the way it feeds.

The persistance also comes across as shillish.....just saying.

To say that what Diane says or does in these forums is "shillish" is, quite frankly, a load of bollocks.

If you're going to attack someone, make sure you have your ducks in a row. In almost every case, Diane prefaces or concludes with a disclaimer that she is speaking from HER experience ONLY. She also admits she is a high roller VIP. You may also notice that her posts are just about always in response to a specific question or request for help regarding DVIP I.e. she freely offers her time AND her contacts to HELP other members.

I have never seen Diane recommend them nor attempt to influence any other member to play there. The idea that she is a shill is ridiculous.

I don't agree with her choice of casino, but its her money and her right to play wherever she chooses AND post about it whenever she likes. Just like members who win several Jackpots close together, and then complain that the games are rigged because they lose for a while afterwards.....they have the right to do that, and it is not anyone else's right to tell them that they can't. Dispute the content or the facts.....no problem.....but classifying another member as one of the lowest forms of web users just because you don't agree with their choice is unacceptable.
 

bb28

Dormant Account
Joined
Nov 18, 2006
Location
US
Well I thanked takethemoney's post, because I thought he made some good points although in hindsight maybe I shouldn't have and I did hesitate because I wasn't very fond of the use of the word shillish.

I do agree with some points that takethemoney made but yet I also agree that it's Diane's money and she can spend it how ever she chooses. So I guess you could say I straddle the fence a bit on this particular issue. :D So in conclusion I hope Diane doesn't have any hard feelings because I thanked the post and I hope you understand my position.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
f

I understand I come off as "shillish" because I am the only one willing to say I have had good experience there. I get no benefits from them by posting here, I am just a player who has been treated well. Yes, it is my primary site for play because of results and great customer service.

I also believe what I have been told by others here, that many have had crappy experiences. I can't help that. Well.....not totally true, I have TRIED to HELP by asking my contacts to look into things for an occasional CM friend. But that's being helpful IMO, not a shill.

But I will still continue to share info as I have it regarding the site, good or bad. I think at most sites I am considered VIP, not just at Diamond VIP - and I post positively about other sites I play at and don't get hit with the "shill" tag.

I get that Diamond has treated others poorly ------- so don't play there.

I shared my exchange with Rushmore on slow pay to try and HELP people here, I didn't get slammed for that although it crossed several different threads as I tried to share any influence I might have to get better answers or get representation on the forum from them since Louise left.

I haven't promoted any Rogue casino, if I missed Diamond and Rome Partners being moved to the Rogue Pit, then someone enlighten me right now.

There is a large number of casinos that people play at regularly that are not Accredited and not Rogued. For those, everyone's mileage varies.

I am not PROMOTING Diamond and get no value from posting what I do-- except to SHARE, which is what we do here.

Put me on "ignore" if you want. But there might just be a few things I say here at CM that do have value. I don't want to be branded the DVC "lady" there is a lot more to me than someone who plays there.

THere...........that's my 2 cents, or probably 50 cents based on length.

Diane

Diane, in retrospect my choice of words was harsh. I'm not an unreasonable guy. I hope you will accept my sincere apology for that. My view is that I don't trust Top Game casinos and I'm afraid someone else is gonna get burned by them. I guess I could have made my points without drawing you into it. The thread was started after Bryan closed the other one and I feel most of my points are valid, but yes, I could have and should have spared you from what I should not have said.

Peace! :)
 

shahran84

Non-Gambler
Joined
Aug 4, 2011
Location
Singapore
Looks like everything seems back to normal. Topgame is back! I wonder how many topgame players are there in Casinomeister. Diane is one of them including me.. only two? hehe :p
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
Very Nice, and well said

Diane, in retrospect my choice of words was harsh. I'm not an unreasonable guy. I hope you will accept my sincere apology for that. My view is that I don't trust Top Game casinos and I'm afraid someone else is gonna get burned by them. I guess I could have made my points without drawing you into it. The thread was started after Bryan closed the other one and I feel most of my points are valid, but yes, I could have and should have spared you from what I should not have said.

Peace! :)

It takes a big person to admit they were wrong, and I can see your looking out for other players. It was nice to read that you did infact say sorry and state the reasons behind your post. Thanks, takethemoney, you are not an unreasonable guy.

LH
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

takethemoney: My view is that I don't trust Top Game casinos and I'm afraid someone else is gonna get burned by them..


Yes, I think you have a point here. TopGame based casinos, especially Diamond VIP have gotten much attention on this forum. And it is worrying that newbies may be mislead to believe that these casinos actually are safe and reliable places to play at.

TopGame based casinos stands for exactly what most members on this forum want to avoid, that is also why I use the word mislead. I am talking about for example spirit of the bonus clauses, very delayed payments, unacceptable T&C and amateurish management.

We should also remember that Casinomeister has banned all reps linked to TopGame and TopGame based casinos. This itself should be enough for members here to limit the number of posts who clearly recommends TopGame based casinos, simply because members here will not get the same "protection" as if they did have reps on this forum. And TopGame as a supplier is still in the Rogue Pit.

Just to show some examples from T&C at Diamond VIP that members here should be aware of:


- All Deposits of 249 USD and less have a max withdrawal of 10X for that specific play session

- All bonuses are given to members as an incentive to enhance playtime but should any form of bonus abuse be detected the casino and its management reserve the right to remove all bonus and winnings related.

- All bonus money will be removed at the point of cash out, bonus money is money that can be used to help generate winnings but cannot be withdrawn as part of the winnings.

Just to make it clear, I think it is completely OK for members here to recommend casinos not listed in the accredited list. But TopGame and Diamond VIP is a special case.
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Diane, in retrospect my choice of words was harsh. I'm not an unreasonable guy. I hope you will accept my sincere apology for that. My view is that I don't trust Top Game casinos and I'm afraid someone else is gonna get burned by them. I guess I could have made my points without drawing you into it. The thread was started after Bryan closed the other one and I feel most of my points are valid, but yes, I could have and should have spared you from what I should not have said.

Peace! :)

Apology accepted. Peace it is.

Diane
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Well I thanked takethemoney's post, because I thought he made some good points although in hindsight maybe I shouldn't have and I did hesitate because I wasn't very fond of the use of the word shillish.

I do agree with some points that takethemoney made but yet I also agree that it's Diane's money and she can spend it how ever she chooses. So I guess you could say I straddle the fence a bit on this particular issue. :D So in conclusion I hope Diane doesn't have any hard feelings because I thanked the post and I hope you understand my position.

NO hard feelings at all. I understand where you are coming from. Thanks for the clarifying follow up post.

Diane
 
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