Dessert Dollar took all my money

[viana]

I made a deposit at dessert dollar one day and lost $11. my account was locked soon after, and i spoke to some representative about this, and they said they will try to get my my balance refunded, but my account is locked due to some reason. So days after, i wrote them an email to follow up on the status, and they decided not to pay my back at all. That's like taking my money, not letting me play, and not refunding it. Is this ethical business they're doing???

Below is the final email they wrote me:

hate to be the bearer of bad news, however your account was locked due to indescrepencies in your casino account that our player security company were able to identify. Please be advised that in such a case the casino reserves the right to reject your request to have your funds refunded as this is stated in our terms and conditions. Please be advised that we will not be refunding your purchase.

Our support Centre is open 24 hours a day so please dont be a stranger.

Your Friend,

George

PLEASE HELP

 

[whitteyford]

The only recourse is to pitch a bitch here, the casinomeister is very good at sorting out FL problems. Trust me this is not an uncommon occurance. Unfortunately casinomeister is going on holidays, I guess FL timed this situation perfectly as there is another thread going that they've done the same thing to another guy at Fortune Room casino.

 

[viana]

hi, is brian back yet? can he still help me get my money back?

 

[pokeraddict]

Ypu still havent gotten your money yet? At the top of the screen you'll see "pitch a bitch" click on it and fill out info.

 

[jpm]

Good double negative they used there, indescrepencies. That would mean there are none. Geez.

 

[fortunelounge]

viana: I apologise for not picking up on this thread sooner (had to wait for Bryan to be away ) I am currently looking into this and will get back to you during the course of today.

whitteyford: Please let me know where the other thread regarding Fortune Room is posted.

VP Operations
Fortune Lounge

 

[viana]

Is thsi Fortune Lounge responding? My Account number is DDR06315289. Please have my money refunded.

Thanks

 

[fortunelounge]

viana:

I have checked your accounts and noticed that they were locked due to some suspected links to other accounts.

We did try and contact you in order to verify certain issues, after your last contact with us in July, but were unable to do so at the number provided.

Your accounts were, subsequently, re-opened and are available for play. There is therefore no need to refund any purchase.

VP Operations
Fortune Lounge

PS whitteyford: You've been here long enough to have noticed that we do not need to wait for Bryan to bring an issue to our attention. Be nice.

 

[lanidar]

My friend Julie started to play at Desert Dollar on Sept 17,2003. She played the $20 deposit once. They asked for her ID. It was sent. She played her $20 + the bonus up to $63.00. ($43.00 profit) They said her money was on the way.
She deposited $75 in FOUR of their casinos ($300.00). THEN they told her she was tied into another account. .They KEPT ALL HER MONEY....ALL HER MONEY!!! They gave the same excuse as Viana got from them.
Quintin B., from Fortune Lounge, called her at 2:30 A.M. to question her about her ID. AND...he has called three times after that.
They have $363.00 of her money she wants back.

 

[fortunelounge]

Hi lanidar

I will gladly assist and post the result in this forum.

Please get your friend, Julie, to send me her account details to vpops@fortunelounge.com and I will investigate it immediately.

VP Operations
Fortune Lounge

 

[fortunelounge]

I did indeed hear from "Julie" fairly soon after my last posting.

"Julie"'s account was locked because she supplied us with EXACTLY the same driver's license as another player (Exact same picture, wearing the exact same pearls !) with just another name and different address details. DMV has confirmed that these driver's licenses do not belong to neither "Julie" nor the other person. So who is "Julie" then ? Oh, and then there are 4 more linked to this.

We tried to establish this by contacting her. The phone was answered by "John" who claimed to be her husband but as he did not know when she was born, we insisted on speaking to her to establish the truth. (She could not explain the existence of an identical twin) Is it just pure co-incidence that "lanidar"'s name is also John ?? Is it also co-incidence that "John" sounded exactly the same as the "father" of the other twin and his name is also "John" ????? Is it also co-incidence that this is "lanidar"'s first posting ??? What is John's link with this scam ?

I have already sent copies of both fraudulent cards to Bryan, who I am sure, will comment.

I also sent copies to "Julie" asking for an explanation - which I will not get because "she" is a fake.

We have been slated on several occasions for locking accounts due to fraud and more often than not, it is automatically assumed that the poster is the aggrieved party. I, myself, was naive enought to assume that fraudsters will not post in this particular forum (and other forums) and I have been proven wrong on several occasions.

It is because of people like this that casinos are forced to have horrendous, inconveniencing processes in place to verify the existence of players and this affects good, decent, people. That is unfair.

Fortunately the vast majority of participants here are decent people who add value to others. "lanidar" should go and try his luck elsewhere.

VP Operations
Fortune Lounge


(Message edited by FortuneLounge on September 26, 2003)

 

[murder1]

PEOPLE WHY DO YOU FUG WITH FORTUNE LOUNGE CASINOS? YOU GET WHAT YOU ASK FOR FUGGING WITH THOSE SCUMS. JUST BECAUSE THEY OFFER LOW BONUS X REQUIREMENTS. THEY MAKE UP FOR IT THRU TAKING MONEY FROM OTHER FOLKS ACCOUNT...THE HELL WITH FORTUNE LOUNGE!!!! :mg:

 

[fortunelounge]

Well, murder1, another predictable response from you.

Your response indicates that you are siding with the fraudsters which clearly puts you in the other category I referred to in my post. Or maybe you just did not understand ???

As you have never played with us, maybe you should try out our casinos then you CAN comment from a point of experience (before bandying the word "scum" around so easily).

VP Operations
Fortune Lounge

(Message edited by FortuneLounge on September 26, 2003)

 

[sirius]

Well this seems to have been sorted out in record time! I wished it was so easy when I had problems. Sorry for being cynical here but I hope lanidar and fortune longe don't have similar IP addresses! It seems strange that Fortune Lounge remembers all these details about the phone calls and sorted this all out within hours.

The initial complainant on this thread apparently had the accounts magically reopened (somehow she didn't know or wasn't informed earlier)!

 

[fortunelounge]

sirius:

Why on earth would lanidar and ourselves be connected ??? What are you implying ?

We do not need to remember details as every player interaction is noted on the player's file.

The account was re-opened some time ago. I will establish why she was not informed.

VP Operations
Fortune Lounge

 

[mrracetrack]

Hey Wim...

Do you sometimes get the feeling that your beating your head againt a wall in here??

Looks like no matter what you post, someone will argue with you.

Hope your "well compensated" for your efforts...

 

[fortunelounge]

Hi mrracetrack

It's a never-ending battle..........

W

 

[Casinomeister]

Murder1, that was probably the stupidest posting that you've made here. I hope you were drinking heavily so that you have an excuse for your ramblings. Here we have another instance of player fraud, and you attack the casino. When will you players wake up and realize that it's player fraud that instigates 95% of player/casino problems? It's because of player fraud that casinos try to protect themselves with wagering requirements and security checks.

I've seen the DLs and they are a joke. It's just like when "crudebar" tried to scam Homebets with a copy of his and his "grandfather's" ID. There is a great number of players who think the casino operators are a bunch of stupid apes.

 

[jpm]

I agree with Bryan here, that was really out of line murder1. This person couldn't be a more obvious scammer with 2 licenses that have the EXACT same picture right down to the jewelry, but with 2 different names and a 'husband' who doesn't know when his wife was born. The DMV even confirmed its a fake license. So how can you turn this around to accuse FL of being scum? The true scum is this guy 'John' who is obviously pretending to be Julie.

Too bad he didn't deposit more before they confiscated it.

 

[linda7]

Today I had the chance to chat with Wim via a couple of emails. Prior to writing to him, my impression was that he was an honest and decent person trying to satisfy everyone, which we all know is impossible. I have never played at the FL casinos, and during our emails I took the opportunity to explain to Wim the situation that occurred with my Ex-husband. I asked Wim if FL would deem me as a fraudulent player due to the fact that I was married to that animal. Wim took the time to investigate Laurence Lieber and he told me that he had done firepay chargebacks with FL casinos. However, since I do not use firepay, share credit cards, home address or email address with my ex, then I in no way connected to him.
Additionally, since Wim is going away for the weekend, he advised his fraud detection department of the situation, asked them to let me play and not to lock out any accounts I may open. That was real nice of him, he did not correlate my ex's horrible behavior with me. To be real honest, it makes me sick that I even continue to use his last name, but the children want me and them to have the same last name.

I completely trust Bryan and his opinion regarding casinos. Wim is very kind and helpful.
So, I will be giving the FL group a shot.

By the way, Bryan is so right about fraudulent players. Don't ever be fooled into thinking that they do chargebacks due to lack of funds. My ex could fill a swimming pool with 100 dollar bills, yet look at what he did. Makes no sense at all.

Glad you are back Bryan, I cant wait to hear about your trip. Hope you had fun.

 

[jetset]

You're never going to please everyone, Fortune Lounge but well done on catching that fraudster - too many of those bums around and it's a timely reminder that the baddies are not all on one side of the fence!

 

[jpm]

Linda, I agree with you completely on this. I feel that FL is probably the most honest microgaming group out there right now. I have pared down which casinos I play at to just a few, and FL is now the only microgaming group that I play at (though I really hate the fortune room software, so I don't play there at all!).

I think you will enjoy playing there, they have alot of contests and promos going every week and more if you achieve VIP status.

To help you make your decision about which one to play at, let me tell you this:

Royal Vegas & 7 Sultans are both Viper software now :yes: This is my favorite MG version. I just hit a royal at Royal Vegas last night in fact!

Vegas Palms & Vegas Villa are both the standard microgaming software suite that you're probably familiar with.

Fortune Room is some weird pseudo-viper like version that I think is caled Odin version. I don't like it, but you may. (I play mostly vp and it doesn't have an expert mode for vp, so I dislike it for that.)

Dessert Dollar is somehow affiliated with FL, but I'm still not clear on the connection. I believe Vegas Towers is as well. They are both good standard versions of microgaming software as well. Maybe when Wim returns he can explain the relationship there, I don't know how exactly they are related to FL (cousins??).

Hope that helps!

p.s. How'd you do in the poker tournaments??

 

[linda7]

Hi JPM:

I am so glad that you like the FL casinos. Thanks for the info on which ones have the viper software, I love that version. I am doing the happy dance for you...wooohoooo another Royal....Keep em coming!!!!!!!

In AC, I played 3 tourneys and of course live games. In the $500 stud tourney, I came in 4th and won $5300. In the $5000 NL tourney, I did terrible, came in 33rd I think...(thank goodness, I won my seat in a satellite..lol). But my friend Ben wanted to play and he is a real good player so I went 1/2 with him on the entry fee and he came in 15th (i think) and we chopped up $11K. So all in all, was a good trip. Next month is Foxwoods....ugh!!!!

(((hugs)))) Linda

 

[jpm]

Thanks for the good luck again Linda!

And WTG on those wins. Sounds like you did quite well for yourself overall.

I'm curious about the ugh after Foxwoods though, is that a tough tournament or what??

 

[spearmaster]

WTG Linda! I only wish I still lived in the US... I only entered one tourney - just on a whim, that was Pai Gow Poker - and won that. Never had the chance to enter other tourneys because either they were time consuming (I was in college) or out of the way... but I love tournament play.

JPM - WTG on the royal! Probably the RF god figured he'd have to pay out somewhere I would notice, since he squeezed the hell out of me in Vegas...