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Dessert Dollar took all my money

Discussion in 'Online Casino and Poker Complaints - old section' started by viana, Jul 9, 2003.

    Jul 9, 2003
  1. viana

    viana Dormant account

    I made a deposit at dessert dollar one day and lost $11. my account was locked soon after, and i spoke to some representative about this, and they said they will try to get my my balance refunded, but my account is locked due to some reason. So days after, i wrote them an email to follow up on the status, and they decided not to pay my back at all. That's like taking my money, not letting me play, and not refunding it. Is this ethical business they're doing???

    Below is the final email they wrote me:

    hate to be the bearer of bad news, however your account was locked due to indescrepencies in your casino account that our player security company were able to identify. Please be advised that in such a case the casino reserves the right to reject your request to have your funds refunded as this is stated in our terms and conditions. Please be advised that we will not be refunding your purchase.

    Our support Centre is open 24 hours a day so please dont be a stranger.

    Your Friend,

    George

    PLEASE HELP
     
  2. Jul 9, 2003
  3. whitteyford

    whitteyford Dormant account

    The only recourse is to pitch a bitch here, the casinomeister is very good at sorting out FL problems. Trust me this is not an uncommon occurance. Unfortunately casinomeister is going on holidays, I guess FL timed this situation perfectly as there is another thread going that they've done the same thing to another guy at Fortune Room casino.
     
  4. Sep 20, 2003
  5. viana

    viana Dormant account

    hi, is brian back yet? can he still help me get my money back?
     
  6. Sep 20, 2003
  7. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    Ypu still havent gotten your money yet? At the top of the screen you'll see "pitch a bitch" click on it and fill out info.
     
  8. Sep 21, 2003
  9. jpm

    jpm Dormant account

    Good double negative they used there, indescrepencies. That would mean there are none. Geez.
     
  10. Sep 22, 2003
  11. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    viana: I apologise for not picking up on this thread sooner (had to wait for Bryan to be away ;)) I am currently looking into this and will get back to you during the course of today.

    whitteyford: Please let me know where the other thread regarding Fortune Room is posted.

    VP Operations
    Fortune Lounge
     
  12. Sep 22, 2003
  13. viana

    viana Dormant account

    Is thsi Fortune Lounge responding? My Account number is DDR06315289. Please have my money refunded.

    Thanks
     
  14. Sep 22, 2003
  15. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    viana:

    I have checked your accounts and noticed that they were locked due to some suspected links to other accounts.

    We did try and contact you in order to verify certain issues, after your last contact with us in July, but were unable to do so at the number provided.

    Your accounts were, subsequently, re-opened and are available for play. There is therefore no need to refund any purchase.

    VP Operations
    Fortune Lounge

    PS whitteyford: You've been here long enough to have noticed that we do not need to wait for Bryan to bring an issue to our attention. Be nice.
     
  16. Sep 26, 2003
  17. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    My friend Julie started to play at Desert Dollar on Sept 17,2003. She played the $20 deposit once. They asked for her ID. It was sent. She played her $20 + the bonus up to $63.00. ($43.00 profit) They said her money was on the way.
    She deposited $75 in FOUR of their casinos ($300.00). THEN they told her she was tied into another account. :confused: .They KEPT ALL HER MONEY....ALL HER MONEY!!! They gave the same excuse as Viana got from them.
    Quintin B., from Fortune Lounge, called her at 2:30 A.M. to question her about her ID. AND...he has called three times after that.
    They have $363.00 of her money she wants back.
     
  18. Sep 26, 2003
  19. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi lanidar

    I will gladly assist and post the result in this forum.

    Please get your friend, Julie, to send me her account details to This email is not visible to you. and I will investigate it immediately.

    VP Operations
    Fortune Lounge
     
  20. Sep 26, 2003
  21. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    I did indeed hear from "Julie" fairly soon after my last posting.

    "Julie"'s account was locked because she supplied us with EXACTLY the same driver's license as another player (Exact same picture, wearing the exact same pearls !) with just another name and different address details. DMV has confirmed that these driver's licenses do not belong to neither "Julie" nor the other person. So who is "Julie" then ? Oh, and then there are 4 more linked to this.

    We tried to establish this by contacting her. The phone was answered by "John" who claimed to be her husband but as he did not know when she was born, we insisted on speaking to her to establish the truth. (She could not explain the existence of an identical twin) Is it just pure co-incidence that "lanidar"'s name is also John ?? Is it also co-incidence that "John" sounded exactly the same as the "father" of the other twin and his name is also "John" ????? Is it also co-incidence that this is "lanidar"'s first posting ??? What is John's link with this scam ?

    I have already sent copies of both fraudulent cards to Bryan, who I am sure, will comment.

    I also sent copies to "Julie" asking for an explanation - which I will not get because "she" is a fake.

    We have been slated on several occasions for locking accounts due to fraud and more often than not, it is automatically assumed that the poster is the aggrieved party. I, myself, was naive enought to assume that fraudsters will not post in this particular forum (and other forums) and I have been proven wrong on several occasions.

    It is because of people like this that casinos are forced to have horrendous, inconveniencing processes in place to verify the existence of players and this affects good, decent, people. That is unfair.

    Fortunately the vast majority of participants here are decent people who add value to others. "lanidar" should go and try his luck elsewhere.

    VP Operations
    Fortune Lounge


    (Message edited by FortuneLounge on September 26, 2003)
     
  22. Sep 26, 2003
  23. murder1

    murder1 <a href="http://www.casinomeister.com/meister_awar

    PEOPLE WHY DO YOU FUG WITH FORTUNE LOUNGE CASINOS? YOU GET WHAT YOU ASK FOR FUGGING WITH THOSE SCUMS. JUST BECAUSE THEY OFFER LOW BONUS X REQUIREMENTS. THEY MAKE UP FOR IT THRU TAKING MONEY FROM OTHER FOLKS ACCOUNT...THE HELL WITH FORTUNE LOUNGE!!!! :mg:
     
  24. Sep 26, 2003
  25. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Well, murder1, another predictable response from you.

    Your response indicates that you are siding with the fraudsters which clearly puts you in the other category I referred to in my post. Or maybe you just did not understand ???

    As you have never played with us, maybe you should try out our casinos then you CAN comment from a point of experience (before bandying the word "scum" around so easily).

    VP Operations
    Fortune Lounge

    (Message edited by FortuneLounge on September 26, 2003)
     
  26. Sep 26, 2003
  27. sirius

    sirius Senior Member

    Location:
    UK
    Well this seems to have been sorted out in record time! I wished it was so easy when I had problems. Sorry for being cynical here but I hope lanidar and fortune longe don't have similar IP addresses! It seems strange that Fortune Lounge remembers all these details about the phone calls and sorted this all out within hours.

    The initial complainant on this thread apparently had the accounts magically reopened (somehow she didn't know or wasn't informed earlier)!
     
  28. Sep 26, 2003
  29. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    sirius:

    Why on earth would lanidar and ourselves be connected ??? What are you implying ?

    We do not need to remember details as every player interaction is noted on the player's file.

    The account was re-opened some time ago. I will establish why she was not informed.

    VP Operations
    Fortune Lounge
     
  30. Sep 26, 2003
  31. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    Hey Wim...

    Do you sometimes get the feeling that your beating your head againt a wall in here??

    Looks like no matter what you post, someone will argue with you.

    Hope your "well compensated" for your efforts... :D
     
  32. Sep 26, 2003
  33. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi mrracetrack

    It's a never-ending battle..........

    W
     
  34. Sep 26, 2003
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Murder1, that was probably the stupidest posting that you've made here. I hope you were drinking heavily so that you have an excuse for your ramblings. Here we have another instance of player fraud, and you attack the casino. When will you players wake up and realize that it's player fraud that instigates 95% of player/casino problems? It's because of player fraud that casinos try to protect themselves with wagering requirements and security checks.

    I've seen the DLs and they are a joke. It's just like when "crudebar" tried to scam Homebets with a copy of his and his "grandfather's" ID. There is a great number of players who think the casino operators are a bunch of stupid apes.
     
  36. Sep 26, 2003
  37. jpm

    jpm Dormant account

    I agree with Bryan here, that was really out of line murder1. This person couldn't be a more obvious scammer with 2 licenses that have the EXACT same picture right down to the jewelry, but with 2 different names and a 'husband' who doesn't know when his wife was born. The DMV even confirmed its a fake license. So how can you turn this around to accuse FL of being scum? The true scum is this guy 'John' who is obviously pretending to be Julie.

    Too bad he didn't deposit more before they confiscated it.
     
  38. Sep 26, 2003
  39. linda7

    linda7 Quit Gambling

    Occupation:
    A mommy...best job ever!
    Location:
    Brooklyn, NY
    Today I had the chance to chat with Wim via a couple of emails. Prior to writing to him, my impression was that he was an honest and decent person trying to satisfy everyone, which we all know is impossible. I have never played at the FL casinos, and during our emails I took the opportunity to explain to Wim the situation that occurred with my Ex-husband. I asked Wim if FL would deem me as a fraudulent player due to the fact that I was married to that animal. Wim took the time to investigate Laurence Lieber and he told me that he had done firepay chargebacks with FL casinos. However, since I do not use firepay, share credit cards, home address or email address with my ex, then I in no way connected to him.
    Additionally, since Wim is going away for the weekend, he advised his fraud detection department of the situation, asked them to let me play and not to lock out any accounts I may open. That was real nice of him, he did not correlate my ex's horrible behavior with me. To be real honest, it makes me sick that I even continue to use his last name, but the children want me and them to have the same last name.

    I completely trust Bryan and his opinion regarding casinos. Wim is very kind and helpful.
    So, I will be giving the FL group a shot.

    By the way, Bryan is so right about fraudulent players. Don't ever be fooled into thinking that they do chargebacks due to lack of funds. My ex could fill a swimming pool with 100 dollar bills, yet look at what he did. Makes no sense at all.

    Glad you are back Bryan, I cant wait to hear about your trip. Hope you had fun.
     

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