Dash Casino blocked because of virus infection

[Seaman63]

My bitdefender is blocking Dash Casino since yesterday. It is blocking it very aggressive and I recieve tons of alert messages like the following (about 100 alerts for one try to load the casino.exe):



Sorry it is in german but you can see what causes the blocking. Any idea whats going on? The other 32red casinos run without any problems.

 

[incrediblestuff]

Quite likely that is one of those aggressive viruses with hijack and/or injection capabilities..

Such a virus can inject itself into another .exe, and mostly does so in one that is used a lot, i.e present in your cache..

What i suggest is a quick uninstall, and/or letting your antivirus do it;s job, and then do "the works" . If your aren't that savvy, then just search this forum for the few threads where these issues are discussed.

 

[Seaman63]

Thanks for your input incrediblestuff. I am savvy so far and did what to do with my system. However, the alert says clearly the web ressource is infected. In my opinion, the virus infection is at the back-end from dash casino at their servers. Thats why I´m curious about that alert.

 

[incrediblestuff]

I see, that would be highly unusual though, i assume the back-ends on their servers would be very well protected..

Did you contact their support? that's the first thing i would do if i was convinced this was the case..

I still could imagine your antivirus not being thorough or powerful enough to get rid of this one you are still detecting as web resource.. i believe it's also possible a root or backdoor is well programmed enough to stay quite invisible in a port or in the cache memory, or even prefetch folder, then it would look like an outer resource once it is detected by doing something suspicious when activated by one of your startup commands..

Anyway, you could do the whole nine yards again, and in the meantime approach a rep here, or open up support and notify them.

 

[Wild Reels]

or its a false positive, that the anti-virus thinks is something suspect when it isnt, they definitely aren't foolproof. I've been very impressed with Hitman pro as a secondary scan for malware Outdated URL (Invalid)

 

[klauskunterbunt]

Hi,
lad die betreffende Datei bei

You do not have permission to view link Log in or register now.

hoch und lass die da überprüfen.
Da prüfen dann so sämtlich alle Virenengines und Du kannst relativ sicher sein ob es ein Virus
oder nur ein False Positive, also falscher Alarm ist.

Gruss

 

[Seaman63]

@ klauskunterbunt. Danke für den Tipp mit virustotal, die kannte ich noch nicht. Datei ist clean laut scan dort.

Thanks everyone, I did all the suggested scans and my system seems to be clean. I did additional scans with malwarebite what is also a recommended second opinion scanner. Nothing found.

I pmed this thread to the casino rep.

 

[dunover]

MG download casinos often flag on my Norton AV too - sometimes I have to force an install just to download them.
It doesn't on 32red sites though, probably because I'm in the UK. I think the problem is the fact you are in Germany and using a foreign resource the AV doesn't recognize.

 

[nikantw]

Same problem with Dash.
I also have Bitdefender free and MBAM.
Also problem started 24-48 hours ago.

Not sure what to do though.

I even get "download failed" when I try to reinstal Dash, even with the antivirus diactivated.
Can you please explain what you did to make Dash work again?

 

[brianmon]

Also being blocked by Norton anti virus



But 32Red is seen as safe

 

[Seaman63]

I even get "download failed" when I try to reinstal Dash, even with the antivirus diactivated.
Can you please explain what you did to make Dash work again?

It is not working but I was at least able to re-install. But when I start to run it, it is blocked. And I do not recommend to put off the AV.

 

[incrediblestuff]

It is not working but I was at least able to re-install. But when I start to run it, it is blocked. And I do not recommend to put off the AV.

It depends of course if you have a PC that is used by others too, but i personally haven't had an AV running for years, and since had no troubles at all.. only ccleaner after browsing, and of course the browsing itself must be done with care

But just to assure you it doesn't seem to be a widespread problem, i happen to be in Germany as well and i can run Dash, and the sisters of course, without issue: i just installed Malwarebytes anti malware, which in my recollection was one of the best, and it found nothing, nor blocked my PC. from opening it when i had it on active.

Did the Rep get back to you yet?

 

[Seaman63]

Did the Rep get back to you yet?

Yes, Jonathan replied, their IT-Team will have a look into this.

 

[nikantw]

Part of my chat with support (short version)

Me: I can’t open any game at Dash download version.
Support: Let me check your account.
Support: Your balance is 0, that is why you can’t play any game.

 

[Tirilej]

Part of my chat with support (short version)

Me: I can’t open any game at Dash download version.
Support: Let me check your account.
Support: Your balance is 0, that is why you can’t play any game.

On the note beside your account it says ''treat this guy like he is just 5 years old or he will be upset''

 

[Seaman63]

Got reply from Jonathan and I think I am allowed to quote:

Our IT guys have checked this message and confirmed that it's a false\positive. This basically means that Bitdefender are incorrectly reporting this file as a virus and importantly you don't need to worry. We have now reported this to Bitdefender directly, thank you for bringing it to my attention.

So now hopefully bitdefender updates asap, I really would like to load Dash and play there.

 

[nikantw]

Got reply from Jonathan and I think I am allowed to quote:



So now hopefully bitdefender updates asap, I really would like to load Dash and play there.

Anything new? Does it work?

 

[Seaman63]

Anything new? Does it work?

Not for me - still completely blocked by my bitdefender.

 

[nikantw]

Not for me - still completely blocked by my bitdefender.

Only one solution. Complitely uninstall Bitdefender and restart your pc (twice, once for the uninstall and a second to delete all files).
After that everything works. Personaly I installed Panda free 2015.

 

[nikantw]

Panda is also semi-blocking all casinos. As I understand it, all casinos have a malicious-like activity, for security reasons of course. And some became more aggressive at it recently. So antivirus is just trying to protect us.

 

[Seaman63]

It´s getting worser, now every casino from the 32red group has been blocked from my bitdefender.

 

[hausse222]

For some days bitdefender is blocking 32red download casino for me, too. It detects the Virus Gen:Variant.Graftor.166466
No chance to open the software or to reinstall.

 

[paul7388]

For some days bitdefender is blocking 32red download casino for me, too. It detects the Virus Gen:Variant.Graftor.166466
No chance to open the software or to reinstall.

I have been using a free antivirus fsecure supplied by virginmedia for ages now and it seems to protect my laptop okay. But I had the same problem as yourself in that my antivirus was going crazy repeatedly blocking 32red for same graftor variant you posted. Worked today for some reason but that's the first time all week I could load 32red.

Its not a virus tho that's getting detected so nothing to worry about there its just something in casino that antivirus is blocking just weird that its only the last week that antivirus keeps blocking 32red.

 

[dave1888]

It is just because the casino file types resemble spyware and malware in file name and the virus protector picks up on it. Can you not set it to allow your casino vipers?

 

[Seaman63]

It detects the Virus Gen:Variant.Graftor.166466

Same here. It seems to be adware, at least my malwarebytes found it in msglaunch.exe from every microgaming casino installed.

 

[1366613]

same here, but im using norton360, and i have the same problem

 

[hausse222]

Still not possible to open 32red, other mg-casinos work
They dont´t seem to care about the money they lose...

 

[Tirilej]

Still not possible to open 32red, other mg-casinos work
They dont´t seem to care about the money they lose...

Who are you talking about? 32Red or Microgaming?...or maybe your anti virus program.

Why don't you ask one of the reps, rather than post something ironic, like that they don't care...

 

[hausse222]

The antivirus program is part of the problem, but it´s not only bitdefender. It´s mainly (at the moment: only) a problem with 32red.
The problem must be known at the 32red staff, so why should i became active and invest time to solve this problem. It´s their job to inform the software companies or to put the spyware out of the software

 

[Mark_32Red (retired acct)]

The antivirus program is part of the problem, but it´s not only bitdefender. It´s mainly (at the moment: only) a problem with 32red.
The problem must be known at the 32red staff, so why should i became active and invest time to solve this problem. It´s their job to inform the software companies or to put the spyware out of the software

Hi Hausse,

For starters, just to confirm there is no spyware in the software. I am sorry you are having issues and we are working with MG to resolve. I am intrigued to understand which other viper (download) clients are working for you? We believe it's a MG issue which should not be only affecting us - if this is the case we need to beat the drum a little harder.

Any assistance would be appreciated and thanks for your patience.

Regards
Mark

 

[hausse222]

PM sent