DAMBUSTED - Response time appreciated

martynbeacon

Dormant Account
webmeister
Joined
Jul 1, 2008
Hi Jeanna,

Thank you for your PM to me on Friday night at 11:30pm, UK time.

Firstly let me say PUBLICALLY (as well as in my PM) that I am sorry that you have experienced an issue while playing at RedFlush casino.

In your PM you inform me about this issue you are having with a cashout and you also offered the following ultimatum...

"if they dont make things right, I will let everyone know how I was treated and handled in this situation"

To me this is a direct threat and could even be blackmail of sorts. Now what really offened me is that you send me the PM on a Friday night yet you give me no time to respond, whats that about?

See this thread...

https://www.casinomeister.com/forums/threads/redflush.26155/

Now, I did respond to you this morning but I hadnt seen this thread yet. So your suggestion of do it or this happens went out the window as you did it anyway.

My position is not to deal with players but with Bryan directly. But as you see I do try get involved and help out where possible to try and make our casino a fun place and professional casino to play.

Now, I have gone on and sent across your PM and the above thread to our CS team and the bosses at Red FLush to see how we can ammicably resolve this issue. Flaming casinos and people on formus is not the way to get it sorted although it might vent some of your anger, if that helps then that is your decision.

If we are not doing something right then let us know about it, great. But to suggest we a re a rogue casino, c'mon give me a break. If we were a rogue casino, would I be wanting to draw attention to ourselves by posting this?

I can assure you that I will get the relevant people to look into this and get back to you with an explanation. You have already made this public without giving us any time to spot the PM, flamed us and questionning if we are rogue and yet I still want to help out.

That has to be worth something, right?

I created this post so that you and others can see that I am getting this looked into for you and also as the other thread is closed as it went off track.

Leave this with me and the Red Flush team will be aware of this in the next 5 minutes and they can do some investigating. Following that, you will get a response. Again, please give us some time to get back to you.

Regards,

Martyn
 

pacers31

Banned Used - Repetitive violations of <a href="ht
Joined
Jan 19, 2006
Location
Californication
Red Flush is not getting off on the right foot here at all. Martyn, I am sure you will do everything to help now that it is out in the open, but I will not be playing at your site due to these issues right out of the gate. No, you don't have to deal with us players, and we don't have to patronize your site. Common business sense should dictate that you handle things a little more professionally, as it was your business that dropped the ball. Go ahead and only deal with Bryan, I for one could care less. Have a nice day!
 

pacers31

Banned Used - Repetitive violations of <a href="ht
Joined
Jan 19, 2006
Location
Californication
GARY WATSON OWNS THE FORUM???

Hey Gary, I had to respond here because apparently you got the other thread closed. Sorry that you feel only your opinion matters GaryMeister, but of course you are wrong. ChuChu, make fun all you want, but it appears you are allowed to flame while others are not. That's what my posts have been about all this time, the unequal treatment of posters here. Any contrary issues to some posters agenda is not allowed. Nice open forum!
 

DaftDog

Full Member
webmeister
Joined
Sep 19, 2007
Location
Houndsville
Chill Bro

I've played at this casino and made a few withdrawls without any hassles. I think their service is great. :thumbsup:

US players should make sure they don't vote the same idiots into power again. The ban on booze never worked, so how is the ban on online gambling going to work?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
ChuChu, make fun all you want, but it appears you are allowed to flame while others are not. That's what my posts have been about all this time, the unequal treatment of posters here. Any contrary issues to some posters agenda is not allowed. Nice open forum!

Y'know what, you can't seem to post without slagging CM, the membership, or both, and baiting whomever you happen to disagree with at the moment. That makes you a flamer and a troll. You need a nice holiday away from all this nastiness. Bye!
 

GGW Laurie

Dormant Account
Joined
Jun 16, 2006
Location
In the Beautiful South !!
i have to say that martyn has been very nice, lost my butt the first go around with them, martyn was very fast at pm ing me and also having the mgr. of red flush email me, i still think martyn is a stand up rep on here and hope that red flush casino is around for a long time to come:).........laurie
 

dambusted

Dormant account
Joined
Jul 8, 2006
Location
Arizona
Dear Martyn:

First of all, please accept my apology for PM, I didnt realize that you only deal with Bryan and not us players; I should have just posted in the forum and not sent you a PM. I just assumed since you represent the casino that you deal with the players. Second of all, you are right I didnt give you more than enough time to send off a message to me. Next time, if there is one, I will definitely give the Rep more time to respond. Third, my statement of if they dont make things right, I will let everyone know how I was treated and handled in this situation was my frustration talking after speaking with the casinos CS reps at Red Flush. I still dont see that as blackmail of sorts, anyways so be it.

Flaming casinos- I am sure like anyone else that reads the forum, we all would like to hear players experiences whether they have had good or bad before we chose to play at a casino. Isnt that what the title is Casino Complaints? Or should it be Flaming Casinos?

Suggestion on Rogue Casino- I didnt just come up with that off of just my experience, it was also from other peoples complaints in the forums regarding this casino. I only mentioned that in the title to your PM. I believe in all my posts I never made the statement whether this casino was Rogue or Not.

Making this public- I just simply stated truthfully my experience with the CS and with my withdrawal. I hope no one holds back on telling their honest experiences, if they do then what is the point of having a forum? Even after you would of responded to my PM, I still would of honestly stated my experience with Red Flush.

As I was typing this, my mail arrived. I did receive the check, by CERTIFIED MAIL, NOT VIA FED EX, which is how I was told it would arrive. The cost of the certified letter was $5.32., sent on Aug. 8, arriving to me on Aug. 11th.

I would like to personally thank you on this post, for taking the time to respond to me and to try and make things right.

Jeanna
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
Dear Martyn:

First of all, please accept my apology for PM, I didnt realize that you only deal with Bryan and not us players; I should have just posted in the forum and not sent you a PM. I just assumed since you represent the casino that you deal with the players. Second of all, you are right I didnt give you more than enough time to send off a message to me. Next time, if there is one, I will definitely give the Rep more time to respond. Third, my statement of if they dont make things right, I will let everyone know how I was treated and handled in this situation was my frustration talking after speaking with the casinos CS reps at Red Flush. I still dont see that as blackmail of sorts, anyways so be it.

Flaming casinos- I am sure like anyone else that reads the forum, we all would like to hear players experiences whether they have had good or bad before we chose to play at a casino. Isnt that what the title is Casino Complaints? Or should it be Flaming Casinos?

Suggestion on Rogue Casino- I didnt just come up with that off of just my experience, it was also from other peoples complaints in the forums regarding this casino. I only mentioned that in the title to your PM. I believe in all my posts I never made the statement whether this casino was Rogue or Not.

Making this public- I just simply stated truthfully my experience with the CS and with my withdrawal. I hope no one holds back on telling their honest experiences, if they do then what is the point of having a forum? Even after you would of responded to my PM, I still would of honestly stated my experience with Red Flush.

As I was typing this, my mail arrived. I did receive the check, by CERTIFIED MAIL, NOT VIA FED EX, which is how I was told it would arrive. The cost of the certified letter was $5.32., sent on Aug. 8, arriving to me on Aug. 11th.

I would like to personally thank you on this post, for taking the time to respond to me and to try and make things right.

Jeanna


Jeanna..........this is a bit of a conundrum............Bryan/CM asks us to PM the rep before we "name and shame" (which you did). So I suppose you must refrain from (being human) acting in haste and give the rep adequate time to do his/her thing with CS...............that's a difficult thing to do when you are mad, but not impossible. It was very cool of you to post your explanation above to Martyn.:thumbsup: Note to self: some people take weekends off........even at casinos....;)
 

dambusted

Dormant account
Joined
Jul 8, 2006
Location
Arizona
Damned if I do ...Damned if I don't

Jeanna..........this is a bit of a conundrum............Bryan/CM asks us to PM the rep before we "name and shame" (which you did). So I suppose you must refrain from (being human) acting in haste and give the rep adequate time to do his/her thing with CS...............that's a difficult thing to do when you are mad, but not impossible. It was very cool of you to post your explanation above to Martyn.:thumbsup: Note to self: some people take weekends off........even at casinos....;)

Now I am puzzled....Martyn post to me states he only works with Bryan and not the players. Your stating CM wants us to contact the reps first. I don't post here often as you can see, so I'm not sure what that exact steps are when you have a real concern or complaint etc. I just assumed a rep means it represents the casino....which includes the players...after all if there wasn't players there wouldn't be casinos and that is why I PM Martyn. My fault I acted out of haste to quickly and I do again apologize to anyone involved directly. I am glad Martyn came forward and was willing to help me with my issue, it does show he cares.

I would also like to say one more thing about the casino. My experience with the play at RED FLUSH, I thought it was totally fair and I had a good time playing at the casino! Unfortunately, I had a bumpy ride with the withdrawl.
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
Now I am puzzled....Martyn post to me states he only works with Bryan and not the players. Your stating CM wants us to contact the reps first. I don't post here often as you can see, so I'm not sure what that exact steps are when you have a real concern or complaint etc. I just assumed a rep means it represents the casino....which includes the players...after all if there wasn't players there wouldn't be casinos and that is why I PM Martyn. My fault I acted out of haste to quickly and I do again apologize to anyone involved directly. I am glad Martyn came forward and was willing to help me with my issue, it does show he cares.

I would also like to say one more thing about the casino. My experience with the play at RED FLUSH, I thought it was totally fair and I had a good time playing at the casino! Unfortunately, I had a bumpy ride with the withdrawl.


Yep that's the conundrum part...................Bryan wants us to PM the rep and give them a chance to fix the problem b4 we name and shame. The rep remembers that he only works with Bryan..............that's true to a point............when (and if) a PAB has escalated then yes, the reps will negotiate with CM and not the player (person who PAB'd). However the initial contact (PM) between player and rep is for the purpose of clearing up the problem before it requires a PAB.

Maxd, if I am blowing air here please set me straight :D
 

pevangel

Meister Member
Joined
Mar 23, 2005
Location
FLORIDA USA
i am so glad your check arrived, and i am sorry for the problem you had, but i knew martyn would get to you and help you. i am greatful to martyn and the cs they have been so great to me and i do so appreciate that. i hope you win more, much blessing to all.

congrats on your win.

pevangel
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Maxd, if I am blowing air here please set me straight

No, you've pretty much got it right. The procedure should look something like this:

1) contact the rep and try to sort things out.

2) if (1) fails you have a choice:

(a) Pitch-A-Bitch, or ...

(b) take it to the boards (aka "name and shame").

Note: generally speaking you're probably better off taking the PAB route first; doing the "name and shame" is almost always a one-way street, it can seriously damage your chances of ever getting anything useful out of a PAB in the future.

Frankly, many casinos consider the "name and shame" to be insulting and a direct attack on their business, kind of a mix of vandalism and blackmail. I always advise a PAB first, and then take it to the boards if that's the only recourse left to you.

As to Martyn's statement re: BB, I think he's saying that he handles PABs directly but doesn't handle general complaints that come through Customer Service. That's a major advantage of the PAB process, we have direct access to the people who can solve the problems while the player often doesn't.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
The whole idea of 'mediation' is to position someone who is not involved in the individual issue but has the necessary skills, contacts and experience (and a cool head) between the player and the casino management in order to take the heat out of the situation and broker a fair solution.

But if everyone with a beef went to PAB first, Max and Bryan would likely be inundated, resulting in a slower process. Hence the suggestion that players contact the casino forum rep first to give the casino a chance to make good before Max and Bryan are called in.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Quite so Jet, I realize I hadn't been totally clear on that.

So the usual process for a complaint should be:

0) the obvious: try the casino's Customer Service people.

1) try the representative (many are listed here).

2) file a Pitch-A-Bitch.

3) if (2) fails then do whatever it is you gotta do, posting in the Complaints forums here being one possibility.
 

martynbeacon

Dormant Account
webmeister
Joined
Jul 1, 2008
Thanks to everyone who has replied in this thread. I am currently the person representing the casino. However, I do not have access to player data or the permissions to overturn any kind of player dispute with our casino.

What I can do for you though, and I am more than willing to do is forward your questions/issues on to the best people if I do not know or am not qualified enough to answer them.

I feel that if you guys and girls do not a get a response from a casino on an issue that a player has had then this would make the casino look, for starters guilty and secondly as though they dont care when at our casino, it really isnt the case.

Certain post will be ignored as they are simply trying to fuel a fire that just isnt there. Maybe thats their idea of fun?

Thanks to Dambusted to for getting back to me on this thread and also via PM. We will hopefully come to some sort of resolution with her issue.

In the meantime I am sure Dambusted will keep you all updated with the progression of this subject and if you havent tried out Red Flush yet, please give us a go before making your decision....you might actually like us! :thumbsup:

Thanks for taking the time to read this.

Martyn
 

linda7

Non-Gambler
Joined
Apr 12, 2002
Location
Brooklyn, NY
RE: Red Flush...PLEASE READ ..TY

Hi everyone, I have not posted in quite some time, but I find it necessary to do so now. Since I also have been expecting a withdrawal from Red Flush, I dealt with "Phillip" at this casino. He is one of the upper Manager Support Reps and a real nice guy. I am able to report the following regarding the withdrawal problems everyone in the US seems to be having:

Red Flush is a new casino, and does not have the huge player database that other MG casinos have. They are slowly building up, and we all know that takes time. Regarding the request for checks, as opposed to using an ewallet such as UseMyBank, requires Red Flush to issue their requests to their processors. Naturally, the processors are considering the bigger casinos their priority, and pushing Red Flush to the bottom of the pile, so to speak. While RF does try to argue their point with the processing company, the third party processors really do not care. They are first taking care of the casinos that they make the most money from. Therefore, we really cannot blame Red Flush for a problematic issue that is out of their hands. Today, I received my "tracking numbers" from Red Flush, which they had just received from their banking department. These numbers were generated by the processing company. I went online to see when my checks were issued and when I could expect delivery. The only information I was able to verify was that the checks were cut on Monday, 8/11/08. I then called the processor themselves, and asked when could I expect delivery and how would the checks be sent to me..ie, fed ex, etc. The processor told me that they only send checks via regular mail, with signature required. That means "certified mail". This is not the information that Red Flush was told. So I called the casino and informed them that all checks, once processed, are only sent via regular mail. This is why all the payouts have been slow. I hope I explained it correctly, and did not ramble on, but I wanted everyone to understand the procedure.

As far as Red Flush itself, I think they are a great casino. Do not get me wrong, I did not win first time out of the box. I deposited close to $3,000, before I was able to make a small withdrawal. However, I then got lucky and hit on many different games. I stay with the old time games, Winning Wizards, Gopher Gold, etc. I do not like those new video games. I also hit a Royal flush on deuces wild. For those of you who know me, I have no affiliation with Red Flush at all. I am nothing more than a degenerate gambler...lol. However, I do feel that this casino will turn out to be one of the best on the internet. The reason I feel this way is because I must have called them 30 times regarding my withdrawal and not once was anyone rude to me. Everyone was scrambling trying to get me accurate information. IMO, give them another chance. I think you will be pleasantly surprised. Also, from now on, they will not be offering "checks" as a withdrawal method for US players. It is due to all these problems with the checks that has caused many players to develop a bad taste for Red Flush. If you do not have a web wallet that can be used for withdrawals (I do not), then they will be more than happy to open up a "Usemybank" (I hope thats the method they said..lol) for US players and we will see our payouts very quickly.

I hope that I have helped to clear up any confusion regarding the problems Red Flush is having with check withdrawals. If any of you have any problems, please call their support line and ask for Phillip. Feel free to tell him that Linda said you should call him. Thank you all for reading this post, and I hope you win at every game of your choice.

Huggsssssssssss,
 

slotplayer

Paleo Meister (means really, really old)
webmeister
Joined
Oct 11, 2006
Location
USA
I think it may be usemywallet. but correct me if I'm wrong.

Imagine if the casino tossed dambusted $50 in free credits instead of the $10 to make up for the expedited check what these posts would read.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I think it may be usemywallet. but correct me if I'm wrong.

Imagine if the casino tossed dambusted $50 in free credits instead of the $10 to make up for the expedited check what these posts would read.

From what I can see, the big sticking point has been the fact that players have been charged $35 for a courier service, and have not been receiving it because the processor had no intention of EVER sending any courier checks from the outset.

Who has been ripping whom off is open to debate, but could this processor have been charging Red Flush $35, which they have passed on to the player, only to find out that all along they were being ripped off and that the processor was making an extra $29 or so each time the sent a check for Red Flush, leaving Red Flush to suffer the damage when "meltdown" finally came along.

It is a shame that the processors are now in a position to blackmail the casinos when it comes to paying out to US players, it was hard enough for casinos to get their processors to behave BEFORE UIGEA.

US players should ensure that they can accept payments BEFORE jumping into bed with any casino. This will involve them having accounts with at least one of the methods with which the casino is able to pay US players. It seems checks are going to be off the menu at ALL casinos shortly, as they cannot keep on taking the huge fees and losses down to dodgy, or even criminal, processors forever whilst supporting a dwindling US player base made up mostly of hardcore players who refuse to do what the government thinks is good for them.
 

linda7

Non-Gambler
Joined
Apr 12, 2002
Location
Brooklyn, NY
RE: Processors and Courier Service

Hi Everyone, When I spoke to the processor, he was the one to tell me that my check was sent first class mail, signature required. I told him that I had requested Courier Service and he said they never use any courier services. All checks go out the way it was sent to me. When I went back to Red Flush and told this to Phillip he was shocked, to say the least. He apologized profusely, and did refund my courier fee. Dambusted, call Red Flush and ask Phillip to refund your fee too. He is very nice, and I am sure that there will be no problem. I hope this information is helpful to you all.

May you all win at the game of your choice....
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi Everyone, When I spoke to the processor, he was the one to tell me that my check was sent first class mail, signature required. I told him that I had requested Courier Service and he said they never use any courier services. All checks go out the way it was sent to me. When I went back to Red Flush and told this to Phillip he was shocked, to say the least. He apologized profusely, and did refund my courier fee. Dambusted, call Red Flush and ask Phillip to refund your fee too. He is very nice, and I am sure that there will be no problem. I hope this information is helpful to you all.

May you all win at the game of your choice....

Well, this does not look good. Didn't the casino bother to speak to the processor regarding their position with courier checks before making it an option for players:confused:
The processor seems to have had no issues disclosing this when a PLAYER asked them, so I find it hard to believe how the casino came to be in a position to believe that a courier option existed (other than through incompetence at some level).

At least now the casino is fully aware that no such option exists, and that NO casino should be offering a fee based courier service for US players unless they have verified with their processor that such a service exists.

What is also poor is that at first, Red Flush flatly refused to refund the courier fee when asked, but have only begun doing so now that this issue is being hotly debated in this forum.
ALL US players who paid $35 for a courier check with this processor need to have it refunded, as no such service was ever offered by the processor, regardless of whether $35 was paid or not.
 

dambusted

Dormant account
Joined
Jul 8, 2006
Location
Arizona
Update

Thanks to Dambusted to for getting back to me on this thread and also via PM. We will hopefully come to some sort of resolution with her issue.

In the meantime I am sure Dambusted will keep you all updated with the progression of this subject and if you havent tried out Red Flush yet, please give us a go before making your decision....you might actually like us! :thumbsup:

Thanks for taking the time to read this.

Martyn
August 12, I spoke with Martyn stating my frustration with my fee I paid for my check to arrive by courier, since then the only thing I have received from Red Flush is a email on August 13th,giving me the tracking # for my check that arrived on August 11th. A cash out that started on July 28th, ending with a check via USPS not Fed EX, and costing me $35.00, which in fact the check sent cost $5.32.

The reason I feel this way is because I must have called them 30 times regarding my withdrawal and not once was anyone rude to me.
Are you kidding me....called them 30x...if it takes a casino that many times to figure out what went wrong...they have a big problem! That is way out of line!! But to each their own, I don't have that kind of time nor will I spend that kind of time to get a answer.

Imagine if the casino tossed dambusted $50 in free credits instead of the $10 to make up for the expedited check what these posts would read.

Would of been nice reimbursement for a service they couldn't or didn't provide. Guess they didn't want me as a long term player. They can send out invitations of $100 (no deposit), but couldn't reimburse me for a measly $35, instead they insulted me with $10. Oh well, I lost respect for the casino and won't play there again.
Thats my update...goodluck to all!:thumbsup:
 

grrrrusa

Dormant account
Joined
Mar 31, 2007
Location
VA
I have called everyday since I received my check by certified mail instead of Fedex and I keep being told It was sent to the banking dept and they should be getting back to me in 12 hours...Well this is the longest 12 hours I ever waited seeing that this has been since August 9th...:mad:
 

dambusted

Dormant account
Joined
Jul 8, 2006
Location
Arizona
30x to CS

You might get a answer if you try 30x atleast for 30 days!:notworthy
I wrote the Martyn (REP)regarding this and he said that he forwarded it to them, and I haven't heard a word about it. Pretty obvious to me that this casino could care less about it or their reputation!
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I'm just catching up with this thread and I want to make sure that all Red Flush issues have been settled. If not, please PAB as soon as possible.

Also, I was going through my inbox today and found an email from Pacers31 whose account was suspended while I was gone:

You just proved my point by banning me for two monthes. This is a sham site that only caters to its paying clients. Fuck you guys and while you're at it make the ban permanent. Since your "accredited" list isn't worth a fuck, I have no use for you bunch of shills. Too bad Crapmeister is already taken as that would be a better name for you frauds.

Pacers31


Sure I'll oblige on making the ban permanent. After reading some of Pacer31's tasteless and out-of-line comments in the other thread, I have no problem banning his account for good.

And to be perfectly clear, it's not the questions being asked, it's how they are asked and how one treats others on this board. This forum has been around for over ten years. If I or the moderators were banning members whenever they disagreed with us or on the site's policies, we wouldn't have a forum now would we. :p We've been around long enough to prove this point, and I have always been open to discuss any member's ban. It's not an unapproachable subject.

One other thing further: Casinomeister is not a US facing website. Those in the US - those with US IPs - are not served casino banners, most of the advertising, etc. I have done most of what I can to make this an "ad-free" website for our US visitors. It's been like this for about two years now.

And I have mentioned a number of times that US players should find something else to do with their time if they don't mind sitting around waiting for a payment on their winnings. If you are in the US and continue to play YOU ARE PLAYING AT YOUR OWN RISK. Unfortunately, the landscape for payment processing changes daily. You need to learn to accept this.

Sure it's a major PITA, and there is the PAB section to fast-track some of these problems. But it's something that US players are going to have to accept.

For those having problems with RedFlush, I need to know. Please PAB.
 

classymom

Dormant account
Joined
Aug 2, 2007
Location
Port St lucie Florida
I can appreciate the hard time casino's have to process payments to us in the States - which is why I will only play @ casino's that have a good reputation.I am willing to wait a reasonable amount of time for a payment. I just get upset when casino's use this as an excuse to delay payments way longer than necessary. The laws of our country is where my anger lies and until they smarten up I know I will have to play with care.:thumbsup:
 
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