- Joined
- Jul 1, 2008
Hi Jeanna,
Thank you for your PM to me on Friday night at 11:30pm, UK time.
Firstly let me say PUBLICALLY (as well as in my PM) that I am sorry that you have experienced an issue while playing at RedFlush casino.
In your PM you inform me about this issue you are having with a cashout and you also offered the following ultimatum...
"if they dont make things right, I will let everyone know how I was treated and handled in this situation"
To me this is a direct threat and could even be blackmail of sorts. Now what really offened me is that you send me the PM on a Friday night yet you give me no time to respond, whats that about?
See this thread...
https://www.casinomeister.com/forums/threads/redflush.26155/
Now, I did respond to you this morning but I hadnt seen this thread yet. So your suggestion of do it or this happens went out the window as you did it anyway.
My position is not to deal with players but with Bryan directly. But as you see I do try get involved and help out where possible to try and make our casino a fun place and professional casino to play.
Now, I have gone on and sent across your PM and the above thread to our CS team and the bosses at Red FLush to see how we can ammicably resolve this issue. Flaming casinos and people on formus is not the way to get it sorted although it might vent some of your anger, if that helps then that is your decision.
If we are not doing something right then let us know about it, great. But to suggest we a re a rogue casino, c'mon give me a break. If we were a rogue casino, would I be wanting to draw attention to ourselves by posting this?
I can assure you that I will get the relevant people to look into this and get back to you with an explanation. You have already made this public without giving us any time to spot the PM, flamed us and questionning if we are rogue and yet I still want to help out.
That has to be worth something, right?
I created this post so that you and others can see that I am getting this looked into for you and also as the other thread is closed as it went off track.
Leave this with me and the Red Flush team will be aware of this in the next 5 minutes and they can do some investigating. Following that, you will get a response. Again, please give us some time to get back to you.
Regards,
Martyn
Thank you for your PM to me on Friday night at 11:30pm, UK time.
Firstly let me say PUBLICALLY (as well as in my PM) that I am sorry that you have experienced an issue while playing at RedFlush casino.
In your PM you inform me about this issue you are having with a cashout and you also offered the following ultimatum...
"if they dont make things right, I will let everyone know how I was treated and handled in this situation"
To me this is a direct threat and could even be blackmail of sorts. Now what really offened me is that you send me the PM on a Friday night yet you give me no time to respond, whats that about?
See this thread...
https://www.casinomeister.com/forums/threads/redflush.26155/
Now, I did respond to you this morning but I hadnt seen this thread yet. So your suggestion of do it or this happens went out the window as you did it anyway.
My position is not to deal with players but with Bryan directly. But as you see I do try get involved and help out where possible to try and make our casino a fun place and professional casino to play.
Now, I have gone on and sent across your PM and the above thread to our CS team and the bosses at Red FLush to see how we can ammicably resolve this issue. Flaming casinos and people on formus is not the way to get it sorted although it might vent some of your anger, if that helps then that is your decision.
If we are not doing something right then let us know about it, great. But to suggest we a re a rogue casino, c'mon give me a break. If we were a rogue casino, would I be wanting to draw attention to ourselves by posting this?
I can assure you that I will get the relevant people to look into this and get back to you with an explanation. You have already made this public without giving us any time to spot the PM, flamed us and questionning if we are rogue and yet I still want to help out.
That has to be worth something, right?
I created this post so that you and others can see that I am getting this looked into for you and also as the other thread is closed as it went off track.
Leave this with me and the Red Flush team will be aware of this in the next 5 minutes and they can do some investigating. Following that, you will get a response. Again, please give us some time to get back to you.
Regards,
Martyn