Croatian casino - Potential scam

Metmen

Newbie member
Joined
Dec 17, 2015
Location
Croatia
So basically I am playing at a certain Croatian online casino today.

Lost 2 deposits quickly on European Roulette EGT.

Made another deposit, lost it all. Last spin made my bet, ball dropped in 23 red.

I redeposited,refreshed the game and it didn't show the spin with number 23 in history.

Was weird for me, but I continued playing with my new deposit.

Missed like 6 hands in a row, had last 30 kuna's ( Croatian currency, approximately 4 euros) and bet it on same numbers.

Before the bets closed, I got a blacks screen saying Internal server error or something like that. I refreshed the game again, got a message that i had insufficient balance.
They put number 27 on the spin history and I had 0 kuna in my balance.

Somehow, the spin with number 23 was put back on the history panel.


I contacted support, they gave me some generic answers and asked me to send them screenshots of playing history.

I opened it up and this is the weirdest part.


All of my bets were losing, not a single win. It says GUBITAN ( croatian word for LOSING ) spin .
So the system recognized all of my bets as lost ones.

I opened a few of them and they showed images of my bets with chips that i put on certain numbers.

However, on the first spin of my deposit, I lost 32 kuna's.

I opened the picture in the history, the system showed that I bet 10 kuna's on red number, and it dropped 21 red and I won 20 kuna's.

So basically the system recognized this as a winning spin while the casino put my spin as a losing one. ( It was a losing spin since I played nine numbers and missed them) .

Also, one of the spins was 30 kuna's , also lost and also missed my numbers.

In the history, the image showed me betting 2 kuna's on first and second column which makes absolutely no sense.



I asked the casino to give me back my money. This looks like a fraudulent activity and they might be doing something very illegal?


Do you have any advice what to do here?

They refuse to give me money back.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Novos and Play'n GO games are legit, so we can assume the casino is offering original games and not fakes.

I can't read Croatian, hence, I do not know if they offer a complaints service in their terms.

That would be your first step. If they do not offer anything, try to have it escalated to someone higher in the management.

IF that still doesn't help, it will be tough to get anything out of them
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
I can tell you their EGT slots run through a legit server.
No idea if all their games are like that but the EGT ones are legit. Help files also legit and include RTP% on EGT slots.
 
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lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Also they have a page for people with gambling issues which is also good.
Contact details of places to get help and the option to self exclude.

Annotation 2020-01-02 185814.png
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Some more info, cannot see any licensing from the well known bodies but I know Croatia has their own licensing jurisdiction if I am not mistaking:

Annotation 2020-01-02 185909.png
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Looked around, do not seem to have a complaints procedure, only a FAQ section and an email address how to contact them if you have any questions or issues.
 

Metmen

Newbie member
Joined
Dec 17, 2015
Location
Croatia
Yeah but the whole point of my complaint is that some of the spins opened in playing history arent legit.

Basically I always play 9 or 10 numbers, never bet on columns or color.

However, these 2 spins show that I bet on color and columns, and one of them is even saying that I won money on that bet, although all my spins today were losing ones.


The first thing that comes to mind is that the site somehow tricks the game that it thinks it payed me some money while the site itself takes the money.
 

Metmen

Newbie member
Joined
Dec 17, 2015
Location
Croatia
Also, they have an option to self exclude from playing or to put a limit on your losses per day/week/month.


That seems perfectly fine but the thing is that if I press the button to exclude myself now, the very next second I do that I can reverse my decision and start playing instantly.

That also seems a bit illegal.
I mean, whats the point of excluding or limits if I can unblock them instantly?
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Hmmm okay, yeah that might be looked into.
I do not play roulette myself, only slots and poker so I am not sure why it shows up wrong in your history.
I am sure if you email them, they could at least clarify this?
 

Metmen

Newbie member
Joined
Dec 17, 2015
Location
Croatia
I am contacting them via email but after I've sent those screenshots of bets not matching the history they havent replied.
 

Metmen

Newbie member
Joined
Dec 17, 2015
Location
Croatia
If someone was actually doing this, sending information to the game that it is returning money to player while it actually isn't and the casino takes direct cash from the player would it still be funny to you?
Would you still make fun out of me?

I've lost atleast 10k euros there, so it's not about the 50 euros I've lost yesterday.

It's about the possibility that someone is cheating and that should atleast be checked.

If you don't have anything smart or helpful to write, then don't write anything.
 
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