So basically I am playing at a certain Croatian online casino today.
Lost 2 deposits quickly on European Roulette EGT.
Made another deposit, lost it all. Last spin made my bet, ball dropped in 23 red.
I redeposited,refreshed the game and it didn't show the spin with number 23 in history.
Was weird for me, but I continued playing with my new deposit.
Missed like 6 hands in a row, had last 30 kuna's ( Croatian currency, approximately 4 euros) and bet it on same numbers.
Before the bets closed, I got a blacks screen saying Internal server error or something like that. I refreshed the game again, got a message that i had insufficient balance.
They put number 27 on the spin history and I had 0 kuna in my balance.
Somehow, the spin with number 23 was put back on the history panel.
I contacted support, they gave me some generic answers and asked me to send them screenshots of playing history.
I opened it up and this is the weirdest part.
All of my bets were losing, not a single win. It says GUBITAN ( croatian word for LOSING ) spin .
So the system recognized all of my bets as lost ones.
I opened a few of them and they showed images of my bets with chips that i put on certain numbers.
However, on the first spin of my deposit, I lost 32 kuna's.
I opened the picture in the history, the system showed that I bet 10 kuna's on red number, and it dropped 21 red and I won 20 kuna's.
So basically the system recognized this as a winning spin while the casino put my spin as a losing one. ( It was a losing spin since I played nine numbers and missed them) .
Also, one of the spins was 30 kuna's , also lost and also missed my numbers.
In the history, the image showed me betting 2 kuna's on first and second column which makes absolutely no sense.
I asked the casino to give me back my money. This looks like a fraudulent activity and they might be doing something very illegal?
Do you have any advice what to do here?
They refuse to give me money back.
Lost 2 deposits quickly on European Roulette EGT.
Made another deposit, lost it all. Last spin made my bet, ball dropped in 23 red.
I redeposited,refreshed the game and it didn't show the spin with number 23 in history.
Was weird for me, but I continued playing with my new deposit.
Missed like 6 hands in a row, had last 30 kuna's ( Croatian currency, approximately 4 euros) and bet it on same numbers.
Before the bets closed, I got a blacks screen saying Internal server error or something like that. I refreshed the game again, got a message that i had insufficient balance.
They put number 27 on the spin history and I had 0 kuna in my balance.
Somehow, the spin with number 23 was put back on the history panel.
I contacted support, they gave me some generic answers and asked me to send them screenshots of playing history.
I opened it up and this is the weirdest part.
All of my bets were losing, not a single win. It says GUBITAN ( croatian word for LOSING ) spin .
So the system recognized all of my bets as lost ones.
I opened a few of them and they showed images of my bets with chips that i put on certain numbers.
However, on the first spin of my deposit, I lost 32 kuna's.
I opened the picture in the history, the system showed that I bet 10 kuna's on red number, and it dropped 21 red and I won 20 kuna's.
So basically the system recognized this as a winning spin while the casino put my spin as a losing one. ( It was a losing spin since I played nine numbers and missed them) .
Also, one of the spins was 30 kuna's , also lost and also missed my numbers.
In the history, the image showed me betting 2 kuna's on first and second column which makes absolutely no sense.
I asked the casino to give me back my money. This looks like a fraudulent activity and they might be doing something very illegal?
Do you have any advice what to do here?
They refuse to give me money back.