Resolved Complaint About Winner Club Casino

dogzwuff

Dormant account
Joined
Apr 24, 2014
Location
UK
Hi,

My name is Christopher *snip*. I have a serious complaint to make against 'Winner Club Casino' regarding their actions towards me.

Please read the following as I wish to get Winner Club Casino blacklisted on as many sites as possible to stop what happened to me happening to someone else. I have already contacted their regulatory body and I am now contacting all casino sites I can find.

I will provide a brief summary of the issues in this email but I can provide much evidence from talking to their support teams that backup my claims completely.

Winner Club Casino have refused to pay me the money I am owed. I am owed £2520 which I won on their casino.

I like to ensure I know the terms of bonuses before I play at a casino and so I thoroughly read the terms and saved copies of them on the day to ensure that if the terms changed since, I would have a copy of the terms at the time I played on their casino.

I received an initial 'no deposit' bonus with a withdrawable limit of £200. I played through the wagering requirements of £1500 and did not make a withdrawal. Then, I made a deposit of £50 and accepted another bonus of £100, a match bonus on my deposit. The wagering requirements were £3750 for this new bonus with its own terms. I played through the wagering requirements for this bonus too. Since the wagering requirements were £3750 I basically played through my whole balance plus some extra.

Before I withdrew any money I confirmed with a chat rep that all my winnings would be mine since I had accepted a deposit bonus and only if I completed those wagering requirements too. I have proof of this conversation. I was told by the chat rep that £130 (the amount of both the no deposit and deposit bonuses) would be removed upon withdrawal but the rest of the money would be withdrawable to me. I have proof of this conversation and many others.

I withdrew £2900 from my account and was sent only £250. I have been in talks with winner club casino ever since and they refuse to pay me the remaining balance which is:

£2650 - £130 (bonuses) = £2520

From talks with them after withdrawing and not receiving my money I have evidence proving they contradict themselves on a number of occasions and make ridiculous admissions. One such admission basically states the following:

"No matter how many deposits you make on the casino over any period of time, you can never withdraw more than £200+deposits if you accepted the no deposit bonus"

That's basically saying, you can never win ever in your life at winner club casino (or if you do, never ever withdraw any money more than £200!). I've never heard anything so ridiculous and foul play comes into mind.

Please get back in touch with me as soon as you can, please tell me what you would like from myself. I have a lot of evidence I can send to you proving they stated all the winnings would be withdrawable to myself once I completed the wagering requirements and I have evidence of them stating the OPPOSITE after I withdrew.

This needs action before anyone else becomes a victim of their foul play.

I wish to get Winner Club Casino blacklisted on as many sites as possible to stop what happened to me happening to someone else. I have already contacted their regulatory body and I am now contacting all casino sites I can find.

Best Regards, Christopher *snip*
 
Last edited by a moderator:

Googobucs

Meister Member
Joined
Sep 18, 2013
Location
Florida, USA
I received an initial 'no deposit' bonus with a withdrawable limit of £200. I played through the wagering requirements of £1500 and did not make a withdrawal. Then, I made a deposit of £50 and accepted another bonus of £100, a match bonus on my deposit.

Here is your problem. You should have made a withdraw of the 200 after meeting the wagering requirements for the NDB. The NDB terms are in affect until you 1. withdraw your winning, 2. take your balance to zero.

making a deposit on top of the NDB still had those funds bound to the terms of the NDB. It sound like they paid you the 200 plus gave you back the deposit that you should not have made to begin with.

I don't see a problem. This is SOP. You cant take a bonus on top of a bonus.
 

dogzwuff

Dormant account
Joined
Apr 24, 2014
Location
UK
Thank you

Thank you, you have explained to me what they did not within a few lines of text.

I understand now how I cannot receive my winnings.

Thank you
 

Googobucs

Meister Member
Joined
Sep 18, 2013
Location
Florida, USA
Thank you, you have explained to me what they did not within a few lines of text.

I understand now how I cannot receive my winnings.

Thank you

They are listed as Not recommended here. Since you managed to find the best place around for gaming info, you might as well hang out and have a look around.

If you stick to the list of accredited casinos listed here, your sure to have a better gaming experience. Link Outdated / Removed

good Luck
 

dusky

Full Member
Joined
Oct 8, 2013
Location
England
Very helpfully explained already, they should have been able to communicate that with you but I would have thought it was pretty clear that you would need to withdraw the original £200 first before depositing for the second bonus.

A very expensive lesson learned :(
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Is winner club casino the same as winner casino or are they two totally different brands?
I wondered that too, as I had never heard of "Winner Club".

But it you look at the logo on their website, it is definitely the same company (or a serious case of copyright infringement!)
{edit} I checked via the affiliate site - and they ARE the same company.

Definitely a place for all players to avoid: They "steal" player's progressive winnings and IFAIK also ask players to send notorised documents to the Philippines for totally unnecessary account verification.

KK
 
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