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Club World Group and the mysterious switching customers to Fun Mode after a win

Discussion in 'Casino Complaints - Non-Bonus Issues' started by daveboz, Jul 14, 2011.

    Jul 14, 2011
  1. daveboz

    daveboz Banned User

    Occupation:
    banker
    Location:
    Seattle
    2nd time this has happened to me at Lucky Red. Payout issues to go along with it if you ever win that is. Be very careful playing at any of their casinos now
     
    1 person likes this.
  2. Jul 14, 2011
  3. Gremmyboy

    Gremmyboy Dormant account

    Occupation:
    Administration
    Location:
    Australia
    I've played at CW a lot and this has never happened to me?:what::what:

    I don't think I've ever seen fun mode at CW either as I never use it.

    Do you use fun mode a lot when you run out of funds? Is it possible you have logged in to fun mode by accident?:confused:

    Just seems odd that they would go to the trouble of singling you out and 'messing' with you by switching you back and forth from 'fun' to 'real' mode!:rolleyes:

    They must have a lot of time on their hands is all i could say about it if it were indeed happening(unlikely!:rolleyes:)

    Cheers
    Gremmy
     
  4. Jul 14, 2011
  5. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    There is a fun mode. I have tried a few games on it, but they continuously automatically disconnect you after a while.

    You often get the message, 'You have been disconnected by an Administrator'... Hmmm??:what:

    Nate
     
  6. Jul 14, 2011
  7. Gremmyboy

    Gremmyboy Dormant account

    Occupation:
    Administration
    Location:
    Australia
    When I was new to online gambling I played at Cirrus. It happened all the time there when playing with a free chip. It would always say 'Your session has been disconnected by an administrator'. :what:
    There were also jerky reels that just spun funny(hard to explain but it definately happened!)

    After I learned that Cirrus was rogue(Thanks CM!:thumbsup:) I assumed to myself that it was them booting me off if I ever won a little something as that is when it seemed to happened! Only played there a few Weeks before I found CM and subsequently some sense!

    Point being that it happened in real play mode for me.... Albeit with a free chip though!


    Cheers
    Gremmy
     
  8. Jul 14, 2011
  9. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    I would never get disconnected playing in real... but then again, I have never won at ClubWorld.. :)

    The disconnection is not down to a server issue... it is quite obvious you are deliberately being disconnected...

    Nate
     
  10. Jul 14, 2011
  11. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    What does their rep or CS say about this issue?
     
  12. Jul 14, 2011
  13. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    I would say it is nonsense :) why would we mysteriously change your session to Fun Money after a win? There is just no reason to do so! The only way to get into Fun Mode is to logout of the casino and then log back in having selected ‘Play for Fun’ on the log in screen.

    If you are playing for Fun Money you will get automatically disconnected after 30mins by a job that runs on the server - the message that pops up is the ‘disconnected by administrator’. The only reason we do this is that we have a huge number of players using the fun money mode and many of them leave their sessions open indefinitely. This affects the performance of our servers / bandwidth etc. and causes slowness for the real money players.

    If you are logged out of Fun Mode there are no restrictions on simply logging back in, and of course you will not be automatically disconnected if you are playing for Real Money.

    Regards
    Tom
     
    5 people like this.
  14. Jul 14, 2011
  15. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Thanks for clarifying that :thumbsup:

    Nate
     
  16. Jul 14, 2011
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I dont believe its true either. However, I would not describe it as nonsense. Glitches are possible for every software and I had found some myself at RTG, Playtech and Rival. Dave was only relating his experiences to us and if what he says has a grain of truth we should be vigilant in case it happens to us. I agree its highly improbable but not impossible by any means.
     
    1 person likes this.
  18. Jul 14, 2011
  19. amatrine

    amatrine Crazy Cat Lady webmeister

    Occupation:
    Retired
    Location:
    Arizona City, Az
    There is something going on. I have had that message disconnected by administrator when playing in real mode about a month ago. Did it twice when I was playing. I was doing well on VP then got that twice.

    Why I was I being disconnected ? Makes no sense. If its a glitch, should look into it.
     
  20. Jul 14, 2011
  21. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    I have never had a switch from real mode to fun mode happen while playing, winning or losing.

    Every now and then I do get kicked off - not as often at CW as I do at Lucky Club. However, I have found that the slower my internet connection, the more often it would happen. When I was using an internet card for connection it happened alot at Lucky Club. Now that I am on DSL thru my phone company, doesn't happen at all. Point being, might be your internet connection not the casino.
     
  22. Jul 15, 2011
  23. lettingyouknow

    lettingyouknow Experienced Member

    Occupation:
    mtg banking
    Location:
    ocean
    Don't Say it does not happen, wait until it happens to you!!!!!!!!

    So I guess we all saw the UFO, it's Nonsense when only a few stories about it spring up. But when more than a few say it happens, IT HAPPENS!!!!

    The following is a transcript of your chat session.

    General Info
    Chat start time Jul 7, 2011 8:48:40 PM EST
    Chat end time Jul 7, 2011 8:59:19 PM EST
    Duration (actual chatting time) 00:10:39
    Operator Ola

    Chat Transcript
    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Ola'
    Ola: Hi there, how are you?
    xxxxxx: Hi there Ola
    xxxxxx: how r you
    Ola: I am fine, thank you xxxxxxx
    Ola: And hope you are too
    Ola: Just one sec please, let me check your acct
    xxxxxx: ty
    Ola: All is done, bonus is in for you (max cash out 10xbonus, 10xplayth)
    Ola: Wish you the best of luck!
    xxxxxx: thanks a question quick
    Ola: Yes please
    xxxxxx: when you play in fun mode is that on a different server
    Ola: Yes, this is different mode, and we have a new system for play for fun. The sessions in play for fun are now 20 minutes per session. This way we just take care for the servers, if they are not too busy for players who deposited their real money
    Ola: If you want to play for fun, all you need to do is choose: "play for fun" not for real money when you are logged in to your acct
    xxxxxx: sometimes when i play like today i am in real mode and after i go to choose a different game it says fun mode or fun balance since I am in real mode why does this happen or do you know
    xxxxxx: it should not say fun balance when I am in real play and playing for real money
    Ola: If something like this happened next time please take a screen shot, and send us via email
    Ola: That's not possible if it is fun balance when you are logged on real mode
    xxxxxx: ok it happens all the time i play it is like i am put in fun but i deposited real money and I am in real play
    xxxxxx: it is possible it happened to me 10 mins ago
    Ola: On Fun mode there is no options to make deposit
    xxxxxx: in real play check the logs you will see
    Ola: Please send us screen shot next time
    xxxxxx: I was playing king of swing I got the bonus round i got of of the game and went back to main screen to pick a different game to play and i looked up it said FUN BALANCE $28
    Ola: Still I need to ask you to send us the screen shot, so we can check it with IT department
    xxxxx: so since you have different servers someone or something has to put me in that server while i am playing real money i will take a screen shot it happens everytime i play
    xxxxxxx: ok thanks
    Ola: Yes please, and send us back asap
    xxxxxxx: ok thanks
     
  24. Jul 15, 2011
  25. lettingyouknow

    lettingyouknow Experienced Member

    Occupation:
    mtg banking
    Location:
    ocean
    By the Way

    I DO NOT play in FUN MODE!!!! I was NOT in FUN MODE, I asked her about the servers but I thought it was EXTREMELY STRANGE for my REAL BALANCE to say FUN BALANCE, after a win just like davboz said. Believe what you want until it happens to you!:eek:
     
  26. Jul 15, 2011
  27. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    You don't have to yell. :D

    I just stated that it has never happened to me. Am playing right now and have been for an hour or so today and not a glitch. I have played for hours, 8 hrs at a go, and never had a problem.

    So who knows.
     
  28. Jul 15, 2011
  29. daveboz

    daveboz Banned User

    Occupation:
    banker
    Location:
    Seattle
    Tom,

    I made two deposits yesterday and on my second one while backing out from one slot game to the lobby, my account was clearly in fun mode but when I go back into another slot my real money balance is clear as day. I don't play in fun mode. Another poster brought it up as well last week. I will search for the thread and post a link.
     
  30. Jul 15, 2011
  31. daveboz

    daveboz Banned User

    Occupation:
    banker
    Location:
    Seattle
    oh there he is. doesn't do any good to take a screenshot. i thought about that. It would just be a screen shot of the lobby fun mode with a balance. what would it prove?
     
  32. Jul 15, 2011
  33. daveboz

    daveboz Banned User

    Occupation:
    banker
    Location:
    Seattle
    Tom where have you been?

    My post on this issue brought you out of the woodwork? Never saw you post once the last 6 weeks after the industry shakeup and during the whole payment processing debacle. Anyway, I'm not kidding about the glitch. It's probably just that, a glitch.
     
  34. Jul 15, 2011
  35. daveboz

    daveboz Banned User

    Occupation:
    banker
    Location:
    Seattle
  36. Jul 20, 2011
  37. slotobob

    slotobob Dormant account

    Occupation:
    student
    Location:
    germany
    it happens to me too on luckyred the lobby says fun mode but if i open the cashier or the games i still see my real balance... just a display glitch imo
     
  38. Jul 20, 2011
  39. Larsenne

    Larsenne Senior Member PABnononaccred2

    Occupation:
    actor
    Location:
    World Citizen
    What is the purpose to post here?

    Dear Members.

    Let us be more constructive when other members post about some problems here at Casinomeister.
    When a member posts about a problem they want to discuss, and the goal is advice or solution of the problem then some members here answer that " I have got paid in time" " I have beeing treated good " "I haven't experienced that", and that is meaning what? That the person with the problem is lying? stupid? Posting nonsense.

    Let us take our fellow members posts seriously. More sympathy for the poster, please.

    Regards

    L'arsenne
     
    3 people like this.

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