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Discussion in 'Casino Complaints - Bonus Issues' started by kanajorma, May 16, 2012.

    May 16, 2012
  1. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    Hello all.
    Have someone else problems to withdraw winnings in this place?
    I send these documents there.
    -Scan of my card and bank statement where is my card number
    -Scan of my phonebill
    -Scan of my I.D
    -Scan of faxbackform

    Im 26 not student,only one account.I make deposit via debitcard (visa electron where is that feature).
    I call they and confirm my details. First they say my I.D was out of date,but i say that they are valid end of month.
    Then they say that debit card is not valid because there no numbers,but live support says that if i send bank statement
    its fine. Finally that same cashier Daniel say that my own card is stolen card :s When i say that i can get new I.D: s and
    new card from bank,support is only silent. Cashier banned my account and take winnings of without any real reasons.
    If anyone else happened this,can you tell me what i should do or just let them keep winnings :s
     
  2. May 16, 2012
  3. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    You could do a PAB and let Max sort it out. If you're innocent, he'll figure it out. Also if you're a fraudster he'll find out too.

    Go here and read the FAQ and then file the PAB.
    http://www.casinomeister.com/problems.php
     
    3 people like this.
  4. May 16, 2012
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Many of the members here will tell you this is not what they experienced. The most common complaint with this group is their tardy payments especially to USA players. Nevertheless, if they took your winnings without any reasons then its dead wrong. Frankly I am sceptical though.
     
    1 person likes this.
  6. May 16, 2012
  7. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    Thank you for helping

    I fill PAB and i have emails if needed.
    Only thing why they should pay is my debit card where is no numbers,but i can go and get new one.
    I hope Max can solve this.
    I just dont underestand this because when i withdraw grande vegas,they dont ask documents when i use moneybookers.
    It seems that i have to use only skrill to avoid these problems :/
     
  8. May 16, 2012
  9. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Why would you have a debit card with no numbers? Did you block them out? If so, why?
     
  10. May 16, 2012
  11. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    I scratch them off.If i lost again wallet it cant be used,but i can pay it in shop. My bank add few months ago feature in that card when i need to
    use bank code and keylist if i use it in casinos etc. I can get new card if i have to but it takes 1-2 week when i get it and only need new card for this issue.
    I explain this same for them,but they just dont get it and say only that its stoled etc...there is my name and i send bank statement with my cardnumber and name....
     
  12. May 16, 2012
  13. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Scratching off the numbers on a debit card would kinda through up a flag in my opinion. The only way that removing the numbers would keep your card from being used is in an impress machine, which in the US is hardly ever used. All your information is on the magnetic stripe on the back and card readers are an easy thing to get.

    Get your info together, PAB and let Maxd look into it for you.
     
  14. May 16, 2012
  15. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    ......
     
    Last edited: May 16, 2012
  16. May 16, 2012
  17. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    .......
     
  18. May 16, 2012
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    The first thing Max suggests is that you ensure you have read the Pitch-A-Bitch FAQ. Therein you'll see that forum posts are STRONGLY DISCOURAGED once you have a PAB in progress.

    I see that your PAB was submitted at 11:57 this morning. Your subsequent posts were made at 12:23, 2:04 and 4:10. Have you already changed your mind about the PAB?
     
  20. May 16, 2012
  21. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Right....I get it now, and I see what the casino is saying.

    You are telling us that you LIED orginally and told them you had lost your card, but then when they told you they wouldn't process the cashout without it, you magically produced said card. So you were dishonest, and you wonder why they are being strict with their requirements? Really?

    I'm more than a little suspect about the whole thing. I mean, who scratches out their card like that? It's not an instant lottery :rolleyes:
     
  22. May 16, 2012
  23. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    No. Sorry i read terms but cant see that in there. I delete last posts.
    My bad.
     
  24. May 16, 2012
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    See item 3.10, which says:
     
  26. May 16, 2012
  27. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    im sorry :/
    I probably waste that progress allready :(
     
  28. May 16, 2012
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    No so fast. :) I've submitted your details to the casino manager, waiting to hear back. Let's take this one step at a time.
     
  30. May 16, 2012
  31. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    Thank you
    Nice to hear that there is someone who can help solve these problems :)
     

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