where is the terms of 10x max cashout
Even Charlie can't tell where I can find the terms of 10x max cashout.
The story is as follows:
1. 12 Jan: I e-mail the support asking for a non-deposit bonus.
2. 13 Jan: Charlie e-mailed me personally with $50. (no terms and condition attached in the e-mail)
3. 13 Jan: I had a decent run of BJ (as well as some slots) and ran up to $2150 and requested an cashout.
4. 14 Jan: I chatted to Live Chat stephen asking for cashout status. He told me that there's a max. of $500 for that bonus. I asked where I can find the terms. (I really don't know. I just remember that Clubworld cancelled the 10x cashout stuff)
5. Stephen pointed me to
and said the 10x max cashout rule was there.
He's absolutely wrong here, as I went through every single word of it and couldn't find any mentioning of 10x cashout.
He then said it was manager decision.
I even followed the link at the end of the page:
Bonus terms regarding no deposit bonuses and forum bonuses can be found by clicking here.
But it leads to
only.
6. I capture the whole page of
in case they change it later on.
7. I called and talked to Charlie and asked him why there is a 10x max. He pointed again to me to
I stated again there was no such terms there.
He then said that I should know that there was a 10x cashout limitation since I was a regular player and this was included when the casino sent e-mail to all players to state there was no max cashout for deposit bonus. I told him what I can really remember is just the max cashout is cancelled (I am really honest, I don't know there's such 10x max cashout policy.)
I challenged what if there's a new player joining the casino last month but there's no direct answer from him.
He then said that earlier I received a non-deposit bonus from them by e-mail which include 10x terms. I said that I am not aware of this and this was not the bonus that we are talking about.
8. I then search Casinomeister while talking to Charlie over the phone since I remember Clubworld did announce this in Casinomeister and I thought if it really stated that, I have nothing to say.
I searched and found this thread. I refer this to him.
9. Charlie commented that Jason left.
10. I argued that there's no mention about the types of bonus
9. I emphasized that Jason stated that:
Bonuses will not have a 10x max cashout rule starting on Tuesday 3rd July.
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So my arguements are:
1. Stephen and Charlie can't point out there is a 10x cashout in
This is the official terms and conditions and we should follow strictly there.
2 The e-mail containing the bonus has no terms included and should refer it to the official terms and conditions but not on any earlier e-mail which may or may not be relevant to the bonus being given. (If I received several bonus with different terms and condition by email, how can I refer the issue to which e-mail?)
3 this of course existed some time ago but this is definitely not existing terms:
Link Removed ( Old/Invalid)
I don't think you can follow any link the web site normally to the page. I mean there may be other old terms and conditions in the web servers with no links to them. They should no longer be valid.
4. I have no doubt that there may be 10x cashout there (and they know it internally) but it's their responsibility to let players know there's such terms attached when they give out bonus. If there's no such terms attach, player can only refer to the official terms and condition which is
That's it!
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Charlie decided to just send me $500, foreiting my $1600.
I WAS UPSET and think Clubworld is UNFAIR and UNREASONABLE.