Chat with Ewalletxpress--Not Good News!

NASHVEGAS

Banned User - flamming, disrespecting admin,
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There is a another EWX thread started today with 2 posts (please merge if desired) but it as well as this should be in ATB at least to avoid the search engines.

With ewallets, I've always known the risks, posted some, advocated to lessen some at least with payouts, yet still ignored (bliss) some. Que Sera, Que Sera for the messenger!!

Another concern. I'll stick to the chat!

1.Rep. is candid imo (except basically on one reply where he states "yes" or an incomplete answer-see chat) but was anxious to be done. The rep. was not rude, perhaps uncomfortable but I was satisfied with the chat. Go figure;)

2.If technical:rolleyes: then there are no technical problems on debiting one's funding source this week (currently still ftr) as I must have just missed the cease of EWALLETXPRESS being available to merchants.

3.ChuChu mentions Moneybookers in his and so far the only reply to the OP of the thread mentioned above. I sense a Neteller situation moreso but I would think EWX's patrons are not as internationally diversified as Neteller's were so not exactly apples and apples, not good regardless. Not being internationally diversified is probably true of another e-wallet also.

4.I still suck at math :D so not sure how many times Trevor botted "Was there anything else I could assist you with?"




Gxxxxx: hI

You are now speaking with Trevor of Customer Service.

Trevor: Good Evening

Trevor: How can i assist you?

GXXXXX: Hi Trevor

GXXXXX: Are you currently taking merchant deposits from your merchants?

GXXXXX: I was told no and yes

GXXXXX: by different merchants

Trevor: We are temporarily not.

GXXXXX: so the merchant who said "no" was quite truthful as I thought it may be a merchant funding problem

GXXXXX: so why I contacted you

Trevor: Ok

Trevor: Was there anything else I could assist you with?

GXXXXX: Is there a reason that you are not taking any merchant deposits currently?

Trevor: We are having technical issues.

GXXXXX: and anticipate resolution how soon?

Trevor: We currently do not have a timeframe.

GXXXXX: OK

Trevor: Was there anything else I could assist you with?

GXXXXX: It just just occurred to me that the technical (sp fixed) problems may not be limited to merchants.

Trevor: Was there anything else I could assist you with?

GXXXXX: Are account funds available for transfer?

Trevor: Yes you can make purchases.

GXXXXX: purchases=transfer to one's bank account???

Trevor: no.

GXXXXX: Oh

GXXXXX: so funds are frozen in that sense per se

Trevor: The cashouts procedure is going to be changed and that is why that is temporarily down.

GXXXXX: Sorry to hear all but I appreciate your candor!!

GXXXXX: Good Evening

Trevor: Was there anything else I could assist you with?

GXXXXX: No thank you,Trevor.

Trevor: Thank you for contacting us, Enjoy the rest of your day.

Your party has left this session.
 
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Damn that pi$$es me off when the customer service reps keep on asking you the old line of "Was there anything else I could assist you with?" like they ain't got the time to deal with you. That's what these peeps gets paid for... so listen up CSR's...stop asking that dumb a$$ question every 5-10 seconds to your customers...it pi$$es your customers off!! :mad:
 
Damn that pi$$es me off when the customer service reps keep on asking you the old line of "Was there anything else I could assist you with?" like they ain't got the time to deal with you. That's what these peeps gets paid for... so listen up CSR's...stop asking that dumb a$$ question every 5-10 seconds to your customers...it pi$$es your customers off!! :mad:
Just added a comment about also as an edit I guess while you were posting but I am slow, lol!!!!!!!

I did go thru your site BTW since I would have never known about this casino myself. They are the casino in a chat that says EWX is available fyi. E-mail me if you want specifics but mission accomplished.
 
good grief! So what about player money in the accounts??? wth are they gonna do about that if you cant transfer? I swear if something like this happens to NS I am gonna just throw up:eek:
 
I was able to deposit from eWalletXpress last night played for a few hours an then requested a withdraw to Quicktender an it was paid to Quicktender
so I now have no funds in eWalletXpress

Thanks for the heads up Nash:thumbsup:

Cindy:rolleyes:
 
one casino i was playing at has only ewalletxpress as withdrawl option. And this happened once i asked for a withdrawl :mad::mad::mad::mad:Does these things happen very often ? Or is the money gone ? Does moneybookers do this sometime back ?
 
Ok. Now i have just talked to ewalletxpress and casino then the ewalletxpress and then again with the casino. The second time the casino guys told me they are going to have a new method for US guys in place by next week. Ewallet customer service rep was frustrated with the same kind of questions from a lot of people may be. His answer was " Get in touch with the merchant and ask them to send your money in some other way " :rolleyes::rolleyes:
 
I was able to deposit from eWalletXpress last night played for a few hours an then requested a withdraw to Quicktender an it was paid to Quicktender
so I now have no funds in eWalletXpress

Thanks for the heads up Nash:thumbsup:

Cindy:rolleyes:
YW:)

Interesting as I had another chat with EWX that was "ditto" today only to have the chat ended by the rep. via auto-reply which instructs me to contact via email. I then emailed. Their reply might as well as been blank or it was afaic.

Cindy, I have funds in my account also so I will try (if sucessful, I will post such, no post, not sucessful) but based on the chats and Louise's reply this early am (will add link to this thread ) on the EWX situation in the Slots Oasis current thread, I have not attempted. WBB;)
 
Info. on EWX from a Casino Rep. in the Casino accounting dept.

LINK: [post=315621]Info. on EWX from a Casino Rep. in the Casino accounting dept.[/post]
 
YW:)

Interesting as I had another chat with EWX that was "ditto" today only to have the chat ended by the rep. via auto-reply which instructs me to contact via email. I then emailed. Their reply might as well as been blank or it was afaic.

Cindy, I have funds in my account also so I will try (if sucessful, I will post such, no post, not sucessful) but based on the chats and Louise's reply this early am (will add link to this thread ) on the EWX situation in the Slots Oasis current thread, I have not attempted. WBB;)
DAMN...........like a charm, WTF is going on??:confused::confused:.........only did the minimum and not sure what to do now if you get my drift, no I am, it stays at EWX:mad:.
 
that s good know. however i would like for a casino to come up with a withdrawl options that would go straight to a card of some sort. no middle man and no bank. i dont mind pulling money a little at a time off of a card.
 

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