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Changes at Neteller Affecting Withdrawals to Bank Accounts

Discussion in 'Online Casinos' started by kniepm, Nov 5, 2004.

    Nov 5, 2004
  1. kniepm

    kniepm Dormant account

    Beside experiencing some of the problems like these: http://www.casinomeister.com/forums/showthread.php?t=6028, yesterday I had requested withdrawals from my Neteller account to my checking account that were repeatedly refused. After about ten phone calls, speaking to 4 different CS reps and 2 security reps, I learned that the problem was caused by one of two situations.

    1) Because it was not required when I signed up with Neteller, they did not have my SSN on file; or,

    2) I had two different checking accounts linked to my Neteller account. This was allowed when I signed up, not now.

    If you have having trouble making withdrawals to your bank account, have the Neteller CS reps check for these situations first. I was getting pretty irritated after it took so many calls and almost 24 hours to make a simple withdrawal. Why wasn't the first CS rep I spoke to able to see that these may have been causing my problems? Not only are they not doing a great job of keeping their customers informed, it would appear their CS reps are also not up to date on the changes under way.

    I have been a Neteller customer for about 2 1/2 years and have never had any situation arise which they did not take care of quickly and professionally so I wasn't concerned that this week's issues would be resolved. But I know that if I had only been a customer a short time and this was one of my first withdrawals attempted, I would get really nervous really fast followed by really pissed off.

    I trust Neteller will return to their high level of dependable service shortly (at least until they attempt their next upgrade).
  2. Nov 5, 2004
  3. sw2003

    sw2003 Dormant account

    somewhere :)

    Send them the message! Posting here won't change their CS!

    Yeah you are going to say you did that!
  4. Nov 5, 2004
  5. aye-nay

    aye-nay Dormant account

    In Norway
    I tried to withdraw at LuckyChance some three hours ago by Neteller and couldn't access it at all, but I've tried right now and it worked all right :)

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