Casumo Source of Wealth issues

[RichyJ75]

Still doesn't compute here....why would they need to re verify you for SOW? Surely it's a financial check? Baffling.

Well, they asked for Government issued photo ID, copies of payslips and also corresponding bank statements showing payments going in. I've got three jobs and receive some benefits due to wife receiving disability living allowance - their site only allows for one job/upload. Nevertheless, I am in profit by well over £4k so not as though I am using salary income to gamble!

I appreciate they have their rules, but poor of them to pass it off as UKGC requirements to obtain all that info when other sites don't. Great casino and speedy payouts up to this point, but too intrusive asking for paperwork which I deem to be personal and not to be uploaded to their site for their perusal. I'm not being awkward over it, but their process simply doesn't allow for my circumstances, especially if I can't supply photo ID for next 4 months which they will accept.

Videoslots also locked my account as my driving licence expired (on paper, in reality valid until October) but were happy to accept a copy of my birth certificate.

 

[Slottery]

It's not only Casumo who demand valid ID, many do that but they often are bit ad-hoc basis when somebody review your account and realize ID is expired.

Few posts above i quoted directly MGA regulations where they mention to get fresh ID when on in file is expired (but as there's mentioned it's not really strict to get one once expired but quite flexible), usually for some reason companies want to hold valid ID even they have verified you already.

In this scenario they would have option to wait you provide that ID later when you explain what's situation but they are not always really flexible like can be seen in this and some other threads about their SOW:s.

 

[Mr_Slot5]

What an absolute joke. Has he suddenly become a new person? Amazing stuff.

VS freeze your account for the same thing too.

I don't think a lot of these Maltese casinos understand what is required of them. As long as ID has been verified and the identity of the player has been established there is no need to block the account because the ID has expired.

0 risk of the casino being fined in those circumstances and even less so given the situation with COVID at the moment and people being physically unable to renew their ID.

 

[Robert Rabbit]

Well, they asked for Government issued photo ID, copies of payslips and also corresponding bank statements showing payments going in. I've got three jobs and receive some benefits due to wife receiving disability living allowance - their site only allows for one job/upload. Nevertheless, I am in profit by well over £4k so not as though I am using salary income to gamble!

I wonder how much money the casino's are losing due to these rules. I had always played in bookies, but decided to self exclude myself permanently, having researched every bookies in a 20 mile radius. With the lockdown there may have been a temptation to play on line, but honestly I don't see the point. The scam casinos, the endless list of stories of people who have been screwed over by casino's taking endless deposits, and then playing hardball with a withdrawal is unbelievable.

If I win I would want my money straight away, not spend days or weeks worrying that I have at some point self excluded from one of the 100 casinos's in that chain. Not have to provide bank statements, passport and driving licences, job contracts and payslips, just TO squeeze a measly £2k out a casino (but still be allowed to deposit). And woe betide some of my income should be from a gift from family, I can just imagine asking them to provide all their financial details because I had used the money to gamble.

Coronavirus, bad as it is, has been a win for me, no temptation to even look for a bookies, and the urge has died, not least because of all new stuff I have bought with money which would have gone to a bookies, but also I have been reading these forums and other stories and realised how much dodgy the world of online gambling does not attract me.

Off to shop online with my new found wealth

That said, hope you all win big and manage to get your money out of them without too much pain

 

[GameRoom]

if I close my account on Casumo will my balance credit back to me ?
they are really crazy on casump what they ask,I ask if I close my account will they return my deposit they refuse

 

[colinsunderland]

you in uk? self exclude and they have to return your balance.
It was asking me for the same, from a desktop without a webcam haha
Bunch of absolute jokers.

@maxd @LadyJelena considering the constant casumo problems over the past few months, and the fact the rep doesn't reply on the forum, or to PM's (according to more than one member) should their status on here not be looked at again?

 

[maxd]

@maxd @LadyJelena considering the constant casumo problems over the past few months, and the fact the rep doesn't reply on the forum, or to PM's (according to more than one member) should their status on here not be looked at again?

Good point, and something that I understood Bryan had on his "to do" list. I'll remind him.

 

[GameRoom]

You don't need in date photo ID, it can be out of date, assuming its not from like 30 years ago.
This is Casumo's choice, not anything the UKGC requires. They require them to verify the customer, unless they think your name or date of birth has changed then the fact it expired a month ago doesn't affect the validity of the document, especially when the government has extended them, so legally they are still valid.

You can get a mortgage or open a bank account with expired photo ID, so there is no legal reason you can't play at a casino, especially considering you were already verified.

Not sure how Casumo are still accredited tbh, the rep doesn't bother replying on the forum, and going from other posts, nor to PM's.

not in casumo casino you need valid id

 

[colinsunderland]

not in casumo casino you need valid id

I know, I am pointing out that the choice is Casumo's not any regulatory reason.

 

[GameRoom]

not in casumo casino you need valid id

I have valid id they keep refusing coz is not clear they cant read it,but program they use that the best it fit passport on 4 coners,simple thier program is shit.I ask to send driving licence they sad ok,coz is smaller and better pic they refuse again and return my cashout from panding to casino balance,simple they want to take time verfing doc soo you will lose balance,I had no problem for 1 year cashout no they come up with ne casumo law you cant cashout coz simple we want to scam you

 

[EkJR]

I have valid id they keep refusing coz is not clear they cant read it,but program they use that the best it fit passport on 4 coners,simple thier program is shit.I ask to send driving licence they sad ok,coz is smaller and better pic they refuse again and return my cashout from panding to casino balance,simple they want to take time verfing doc soo you will lose balance,I had no problem for 1 year cashout no they come up with ne casumo law you cant cashout coz simple we want to scam you

If they cannot confirm your identity they shouldn't be letting you gamble, that simple. So much wrong with their approach here.

 

[GameRoom]

If they cannot confirm your identity they shouldn't be letting you gamble, that simple. So much wrong with their approach here.

I was trying to lose my balance and close account,and look what happen,I send id again on email and their system let see what happen,but they block withdraw even it say 27 more days to send id

 

[andyhinckley]

Asking me for a bank statement.. but i deem that private and also sensitive!

 

[GameRoom]

Asking me for a bank statement.. but i deem that private and also sensitive!

you dont need to send all just you wages pay in on bank,if you have online bank you have option to look for pay in and name of employer that pay press print take screen shot send to casumo

 

[andyhinckley]

First direct i could but not HSBC

 

[EkJR]

First direct i could but not HSBC

HSBC are a joke for statements, but you can screenshot on laptop, not on mobile.

 

[colinsunderland]

First direct i could but not HSBC

You could use a second phone or camera to take a photo of the screen if it blocks you from taking a screenshot, take one of it saying its blocked when you try too though

 

[GameRoom]

First direct i could but not HSBC

make sure you take full screem coz they want to see web address that is real lol,also need to show bank account name with full adress,

 

[Playford7]

make sure you take full screem coz they want to see web address that is real lol,also need to show bank account name with full adress,

Spoken as if from straight from the ‘fuhrer’ haha

 

[Robert Rabbit]

make sure you take full screem coz they want to see web address that is real lol,also need to show bank account name with full adress,

If I'm correct, and I am not always, they will want to see where all your income is from - so if it is a gift from a friend or something not linked to your regular pay, they also want financial statements from them.

So if a relative with the same name as me sends £1000 to me and I gamble, they want the financial details of my relative. Now this relative is not gambling with the casino so their affordability and financial affairs are irrelevant, unless the Casino is now making assumptions that the entire family is part of a money laundering ring (to launder a grand )

Basically anything to avoid paying. The horror stories on Casumo just keep growing and growing, it may be time for CasinoMeister to review their status

 

[GameRoom]

If I'm correct, and I am not always, they will want to see where all your income is from - so if it is a gift from a friend or something not linked to your regular pay, they also want financial statements from them.

So if a relative with the same name as me sends £1000 to me and I gamble, they want the financial details of my relative. Now this relative is not gambling with the casino so their affordability and financial affairs are irrelevant, unless the Casino is now making assumptions that the entire family is part of a money laundering ring (to launder a grand )

Basically anything to avoid paying. The horror stories on Casumo just keep growing and growing, it may be time for CasinoMeister to review their status

blood test and coronvirus test from you and relative also lol

 

[thr0b]

I've got a SOW request from them, triggered by a £30.00 withdrawal. Which has been pending for several days now. Lovely. (Sent my payslip, which is my sole source of income, and the bank statement showing it going in. Apparently this takes an unspecified amount of time to review.)

Their chat claims the withdrawal is nothing to do with the SOW request, so the request came in after the withdrawal, and with the warning "withdrawals won't be processed until this is complete", which seems disingenuous at best.

I suspect they'll be arguing the payslip as it doesn't have my employer's logo on it, being a system-generated thing we get emailed every month by some generic payroll software.

 

[Robert Rabbit]

I've got a SOW request from them, triggered by a £30.00 withdrawal. Which has been pending for several days now. Lovely. (Sent my payslip, which is my sole source of income, and the bank statement showing it going in. Apparently this takes an unspecified amount of time to review.)

Their chat claims the withdrawal is nothing to do with the SOW request, so the request came in after the withdrawal, and with the warning "withdrawals won't be processed until this is complete", which seems disingenuous at best.

I suspect they'll be arguing the payslip as it doesn't have my employer's logo on it, being a system-generated thing we get emailed every month by some generic payroll software.

Might be worth people not playing at Casumo in future if their finances are in such a dire state that they are starting to worry about £30 withdrawals

 

[thr0b]

Aye. I often do small withdrawals - usually deposit a tenner but if the games don’t appear to be playing particularly well, I’ll withdraw a small profit and take that elsewhere.

So I’m not hugely fussed about the withdrawal itself, rather the frustratingly long time to verify a pay slip.

 

[GameRoom]

I've got a SOW request from them, triggered by a £30.00 withdrawal. Which has been pending for several days now. Lovely. (Sent my payslip, which is my sole source of income, and the bank statement showing it going in. Apparently this takes an unspecified amount of time to review.)

Their chat claims the withdrawal is nothing to do with the SOW request, so the request came in after the withdrawal, and with the warning "withdrawals won't be processed until this is complete", which seems disingenuous at best.

I suspect they'll be arguing the payslip as it doesn't have my employer's logo on it, being a system-generated thing we get emailed every month by some generic payroll software.

they told source of income can go up to 1-2 weeks and if they still ask for more proof again for another 1-2weeks,coz simple they sent to 1000s of play to get verified at same time,now we need to wait like idiots for cashout,they cancel my withdraw after 72 hrs,even is against UKGC to cancel withdraw,they have their own rules,I hope they work for weekend if not we going to have long wait

 

[GameRoom]

Aye. I often do small withdrawals - usually deposit a tenner but if the games don’t appear to be playing particularly well, I’ll withdraw a small profit and take that elsewhere.

So I’m not hugely fussed about the withdrawal itself, rather the frustratingly long time to verify a pay slip.

 

[thr0b]

"I cannot assure you anything".

I feel for the chat staff. They must be fielding these unanswerable questions all day.

 

[GameRoom]

"I cannot assure you anything".

I feel for the chat staff. They must be fielding these unanswerable questions all day.

I am sure they feed up also with Casumo lol

 

[Slottery]

They could make some standard reply, 6 days 8 hours and 23,5 minutes. Then wouldn't be hurry in checking these docs and players would get accurate answers (just have to make sure not to complete these any faster)

 

[GameRoom]

They could make some standard reply, 6 days 8 hours and 23,5 minutes. Then wouldn't be hurry in checking these docs and players would get accurate answers (just have to make sure not to complete these any faster)

they do have lol
yes for sure they make players wait so they lose balance and give up and you can still deposit well waiting and lose more,but if you win you cant withdraw

 

[mcgameboy]

May as well just rename them Curacasumo.

A casino that is so rife with gangsters, you would think they were formed in the East End of London during the 1960s.

 

[pinnit2014]

SOW'ing for 30 quid, no withdrawals allowed but deposits? Yep - feel free to. Rep AWOL (unless to post X wins).

Top notch casino.

 

[colinsunderland]

Some rogue casinos do better than Casumo.
Strong rumours they are leaving the UK too, good riddance if they are.

 

[Robert Rabbit]

they do have lol
yes for sure they make players wait so they lose balance and give up and you can still deposit well waiting and lose more,but if you win you cant withdraw

Pretty clever there - you can continue to deposit and play but not withdraw (so what's the point) - accounts not verified within the timer will be suspended. Not closed, because if they closed your account they would have to return your money.

Dodgier than my Chinese rolex watch

 

[GameRoom]

if so many players having problem with Casumo way they still advertise as good casino,they should not advertise at all,but I guess income is ok to keep the advertisment up,and players will sufer from it

 

[GameRoom]

Pretty clever there - you can continue to deposit and play but not withdraw (so what's the point) - accounts not verified within the timer will be suspended. Not closed, because if they closed your account they would have to return your money.

Dodgier than my Chinese rolex watch

this still very promising hope my money is safe lol
what ever it benefit casumo is open,what ever make plerys benefit is close,but I limit my lost,I feel like idiot playing again in there,cant wait to I get respond,hope soon they replay to all players waiting

 

[pinnit2014]

Do they still give out offers etc for non UK places? UK here and don't hear a peep from them anymore.

 

[Jono777]

Do they still give out offers etc for non UK places? UK here and don't hear a peep from them anymore.

Think they do mate.

They were told to no longer target UK with offers etc, accept sign ups but AFAIK no welcome offers.

This was a testing phase prior to the potential total pullout Col mentioned earlier.

 

[pinnit2014]

Think they do mate.

They were told to no longer target UK with offers etc, accept sign ups but AFAIK no welcome offers.

This was a testing phase prior to the potential total pullout Col mentioned earlier.

Cheers dude - Didn't mind the odd deposit a tenner get 50 FS as well

Pretty moot though if they were gonna SOW me and keep my money i won with them

Shame, as they are one of my luckier casinos (one of only a handful i'm up on) - i started shocking at Casumo, think i was 7k down in the first year and then hit a real purple patch (including winning 2 of the 2k reel races in a month) of 3-4 months that swung the other way (Bonanza funnily enough did it)

 

[Mr_Slot5]

Seems to me this lot are either in some form of financial trouble or they are gearing up to pull out of the UK market.

Either way, I wouldn't sign up with them even if I had a gun pointed at my head.

 

[GameRoom]

Seems to me this lot are either in some form of financial trouble or they are gearing up to pull out of the UK market.

Either way, I wouldn't sign up with them even if I had a gun pointed at my head.

it looks like they trying to get the money back what they got fine by UKGC I think it was £5m

 

[GameRoom]

Do they still give out offers etc for non UK places? UK here and don't hear a peep from them anymore.

since UKGC change bonus for uk market first the deposit money than in then end bonus,they dont send bonus any more they use to send 2x deposit bonus they stop now,only free spins when you get to new level

 

[Mr_Slot5]

it looks like they trying to get the money back what they got fine by UKGC I think it was £5m

Well I can't imagine the UKGC haven't been made aware of them keeping withdraws so they'll likely be looking at another fine down the line if this continues.

 

[GameRoom]

Well I can't imagine the UKGC haven't been made aware of them keeping withdraws so they'll likely be looking at another fine down the line if this continues.

I was suprised with this email,they just make their own rules,they dont care about UKGC they made withdraw lock,and god know who many players are dealing with this only in UK every fourm is talking about Casumo

 

[Mr_Slot5]

I do fear for players waiting on withdrawals. Could it be they are trying to recoup as much as they can from UK players before withdrawing from the UK market and the reach of the UKGC?

 

[Jono777]

Cheers dude - Didn't mind the odd deposit a tenner get 50 FS as well

Pretty moot though if they were gonna SOW me and keep my money i won with them

Shame, as they are one of my luckier casinos (one of only a handful i'm up on) - i started shocking at Casumo, think i was 7k down in the first year and then hit a real purple patch (including winning 2 of the 2k reel races in a month) of 3-4 months that swung the other way (Bonanza funnily enough did it)

yeah, they were very lucky for me about 3 years ago.

I originally joined when they only offered € as account currency and as daft as this sounds, it was like playing with a "free" bonus with no wagering when I deposited in GBP and started with a bit extra lol.

I obliterated their flash Rhino most sessions was unreal lucky with it.

Their offers were cool too if you didn't deposit for a couple of weeks, like you say £10 for 50 x 20p spins was always cool

Didn't really see this situation coming either as I always thought they were one of the "big boys" (oo-er) - Still think to this day they've got this SoW totally wrong and misunderstood what is required of them as an operator but lost so many players due to this slip up.

 

[Playford7]

It’s a shame casumo have gone this way.
Same as others, my most lucky casino.

they seemed to start going downhill when the super spins where taken away from big depositors, I asked them why and was told the players wanted this... yeah right...

done the sow no issues, but now if I won it would be a nightmare I imagine especially with the work and Covid situation, it’s sadly just not worth the risk incase you get that once in a lifetime hit or run then to be held hostage for your own winnings.

also the fact the rep has done a lord lucan doesn’t fill me with confidence I’m afraid either.

 

[pinnit2014]

Yeah, if you just read some of the stories you're hearing, didn't know it was 'Casumo', you'd go 'dodgy, must be a clip joint'. Pretty much sums up where they are now IMO.

 

[colinsunderland]

yeah, they were very lucky for me about 3 years ago.

I originally joined when they only offered € as account currency and as daft as this sounds, it was like playing with a "free" bonus with no wagering when I deposited in GBP and started with a bit extra lol.

I obliterated their flash Rhino most sessions was unreal lucky with it.

Their offers were cool too if you didn't deposit for a couple of weeks, like you say £10 for 50 x 20p spins was always cool

Didn't really see this situation coming either as I always thought they were one of the "big boys" (oo-er) - Still think to this day they've got this SoW totally wrong and misunderstood what is required of them as an operator but lost so many players due to this slip up.

Yeah I had my second biggest win ever there, £4800 on Bonanaza then got a few other hits and withdrew £6k about 4 hours after making a £30 deposit!
Was in my account in under 24 hours.

Wouldn't dare play there now, imagine them holding a big win, and I don't care what they say, they have absolutely no right to. Have read on other forums that if you refuse point blank to supply the documents they then proceed to submit a SAR that can cause your bank account to be frozen for days/weeks while it's looked into. If (and I do mean if as I don't know for sure) thats true, then its pretty disgusting. If they suspect something is dodgy, a SAR should be submitted. Not supplying documents cannot make the evidence stronger, as obviously they only have the same as they did before you said no. Therefore the only reason to do that would be to screw you about.

Bryan's back in the next day or so, hopefully he takes a look at the massive number of complaints Casumo are generating at the moment, and how the rep is non responsive.
No other casino are generating anywhere near this many complaints, and no other casino is being as heavy handed with document requests as these are.
As for holding withdrawals but allowing deposits, well thats just predatory.

 

[Robert Rabbit]

Just looked on trustpilot. The reviews are in the main appalling and the majority of the latest ones are all about them withholding withdrawals. Interestingly they have also stopped replying to comments on trustpilot as they used to do. Something funny going on there - so many casino's out there to choose from, Casumo definitely looks like one to avoid