Slow Pay Casumo at it again .. withdrawal stuck and live chat is useless

viles

Newbie member
Joined
Jan 14, 2017
Location
Finland
I had a 1700€ withdrawal stuck on hold for over 3 days and decided to try smaller 200€ withdraws and luckily it worked for me, they were accepted in 1-2hours. Now I'll never play there again, Casumo used to be one of my favourite casinos :(
 
Casumo is Reviewed at Casinomeister:

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
with all do respect it baffles me reading about problems with Casumo from Senior members, Meister members etc etc
where have you been for the last couple of years, its been some onging issues with them for way to long
to still being surprised when some issues pop up. vote with your wallet play somewere else ;) :)

Because I've never had there issues myself? If you look closely you'll find complaints about every site by some player or another. Just because people have had trouble at casumo it's not like it's fallen into the rogue pit. They DO pay, I just didn't expect it to take this long. Also most Casumo issues are actually related to Source of Wealth, which doesn't affect me in the least. Likely won't ask for it and if they did I could provide it. I don't know why it's such a big deal to some.

On a related note, my withdrawal from LeoVegas also took about 90 hours and it only got accepted when I went to complain to the live chat for the second time. Like really? withholding a mere 100€ withdrawal for what reason? Are all casinos hoping people just reverse that shit and play it back or something?

Regardless my issue is resolved so I don't know why people keep posting to resurrect this thread to report about their problems.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
My locked withdrawals are now confirmed......seeing that they do not process on the weekends it was about 36 hrs, not as quick as it used to be but not as bad as some have experienced.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Regardless my issue is resolved so I don't know why people keep posting to resurrect this thread to report about their problems.
Because it's a public thread and other people are having the same sort of problem?
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
My locked withdrawals are now confirmed......seeing that they do not process on the weekends it was about 36 hrs, not as quick as it used to be but not as bad as some have experienced.

Imagine being able to lock withdrawals.

The lock feature disappeared quietly ages ago from Casumo without an explanation.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Imagine being able to lock withdrawals.

The lock feature disappeared quietly ages ago from Casumo without an explanation.
It's still there, you process your withdrawal and then go to history, it will give you the lock option from there, I do it all the time.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
It's still there, you process your withdrawal and then go to history, it will give you the lock option from there, I do it all the time.
They removed it for some customers months ago, as they were doing an 'upgrade'. I could launch a full casino site quicker than they can add a lock button back to an account screen
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
They removed it for some customers months ago, as they were doing an 'upgrade'. I could launch a full casino site quicker than they can add a lock button back to an account screen
Must be a UK thing, I still have it here, I locked 2 withdrawals this weekend.
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Must be a UK thing, I still have it here, I locked 2 withdrawals this weekend.
I'm not in the UK though. I've not had it for months. Personally I don't really need locking as I won't play it back, but if I had locking then just MAYBE they would process w/d quicker as there would be zero chance I'd reverse it which is what I feel like they want you to do with these 72+ hour withdrawal times.
 

Krogilasi

Newbie member
Joined
Dec 4, 2013
Location
Finland / Thailand
I had a 1700€ withdrawal stuck on hold for over 3 days and decided to try smaller 200€ withdraws and luckily it worked for me, they were accepted in 1-2hours. Now I'll never play there again, Casumo used to be one of my favourite casinos :(
Well this is what i hoped for me as well :D Didn't work out.

However now 2 full days ago i made over 500€ withdrawal (which should not be that big withdrawal by any means) and its still pending, now over 48 hours. Yesterday i made small deposit again, won smaller amount, made withdrawal and got paid that smaller withdrawal in few hours. But nope not the other. Bigger one is still standing over there and locked.

Because i am one of those who can lock withdrawals and my withdrawal is locked, there is no reason to believe they wait me to play winnings back as it is impossible.
 

Krogilasi

Newbie member
Joined
Dec 4, 2013
Location
Finland / Thailand
Today after it was slowly getting closer to that magical 72hour frame i got email saying my account needs an verification. Nothing new because i have verified myself to Casumo numerous times with different documents, and my SOW is done there also.

Well as i am 100% fully verified customer they honestly should have my documents but however, there might be slight chance that my ID has expired so it could be reasonable to verify my ID again. That is actually why im not pissed at the moment as such.

Well, its done by my side now, gonna see how long they will check that ID photo. Hope they will check it sooner than later. I know casumo do pay, but it starts to get pretty anxious to wait your bucks for days and days.. Gonna update here after i have received my withdrawal.
 

Krogilasi

Newbie member
Joined
Dec 4, 2013
Location
Finland / Thailand
Update:

All done, money has been received. Finally.

They claimed they got a huge backlog etc but ID verification was done just hour or two after i received email saying i need to verificate it. Have to mention verification process was done pretty fast
 

wesleyhoulihan

Newbie member
PABnoaccred
Joined
Sep 17, 2018
Location
UK
Because I've never had there issues myself? If you look closely you'll find complaints about every site by some player or another. Just because people have had trouble at casumo it's not like it's fallen into the rogue pit. They DO pay, I just didn't expect it to take this long. Also most Casumo issues are actually related to Source of Wealth, which doesn't affect me in the least. Likely won't ask for it and if they did I could provide it. I don't know why it's such a big deal to some.

On a related note, my withdrawal from LeoVegas also took about 90 hours and it only got accepted when I went to complain to the live chat for the second time. Like really? withholding a mere 100€ withdrawal for what reason? Are all casinos hoping people just reverse that shit and play it back or something?

Regardless my issue is resolved so I don't know why people keep posting to resurrect this thread to report about their problems.
I'm still waiting on a £15k withdrawal from last February. Got hit with SOW requests and sent documents after documents. It would take a week or 2 each time for them to respond to my emails and each time they would ask for something else. It got to May and the next request was asking for ID, signed letter and SOW from my girlfriend at the time because they saw transfers on bank statements I had provided. I explained to them that we had since broken up so that would be difficult but they told me that without these I would not get my money. After a lot of effort and stress I got what they needed and provided it to them by email almost 2 weeks ago and stressed the urgency of getting it sorted but I haven't heard from them.

The worst of all this is that I did a full verification in Oct 2019 sending payslips, bank statements etc so they had every chance to set a deposit limit for me that they felt was adequate. Instead, they let me deposit numerous times and then only asking for SOW when I tried to withdraw, stating that my income did not justify my deposits (even though I had sent them bank statements months earlier showing they were affordable)

If anyone reads my experience and still feels compelled to play there then I think they need their head examined. I've played with many, many casinos over the years and never experienced anything even remotely close to the ineptitude of these jokers.
 
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