CasinoPop/InstaCasino - poor experience

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rebster

Newbie member
Joined
Mar 17, 2018
Location
Yorkshire
Having a very frustrating experience with these two sister casinos currently. Signed up with CasinoPop on Friday, deposited and started spinning away. Then out of the blue on Sunday I get an email saying my account has been temporarily closed because they haven't been able to verify it. At no point prior to this have they actually bothered to ask me for any documents etc, just decided to suddenly suspend my account with an active balance. I respond straight away with my documents, and it's taken until today for my account to finally be reopened. In the meantime I've lost out on daily free spins I was supposed to receive as part of my welcome bonus - have spent the last 20 minutes trying to resolve this with live chat and have now been disconnected.

Meanwhile, on Sunday evening, with my CasinoPop account suspended, I decided to get some play time elsewhere and signed up at InstaCasino. Lo and behold, a couple of days later my account is suspended again in exactly the same way, again with an active balance. Still waiting for that to be unblocked...

It's a shame really because I've had a lot of good experiences with the MT SecureTrade group but this has put me right off. I have no issue with providing documents to casinos when they ask but for them to close my accounts with no notice is really frustrating :mad:
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Both fine casinos, verify yourself before you deposit... And then play later.
Also in pretty sure your balance won't alter, any update on this please?
 

rebster

Newbie member
Joined
Mar 17, 2018
Location
Yorkshire
Both fine casinos, verify yourself before you deposit... And then play later.
Also in pretty sure your balance won't alter, any update on this please?
Never suggested my balance would alter (unless you mean free spins which no, still haven't been credited). Just sharing what has been (and still is) an incredibly frustrating experience. I've deposited at many many casinos and never had an issue like this. I could probably live with it if there was any semblance of help from customer support, but emails go unanswered and online chat mysteriously disconnects every time I ask for help.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Never suggested my balance would alter (unless you mean free spins which no, still haven't been credited). Just sharing what has been (and still is) an incredibly frustrating experience. I've deposited at many many casinos and never had an issue like this. I could probably live with it if there was any semblance of help from customer support, but emails go unanswered and online chat mysteriously disconnects every time I ask for help.
Sorry, wasn’t aware that chat and email was so unactive. When I played there it was fine.
They are trustworthy, better casinos from a massive list of Maltese clip joints.
Any update?..
 

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