Hello all, I’m new and this is my first post but I wanted to ask about
a situation I am having with CasinoMax. Last week I won approximately
$2000 and requested a cashout after meeting the rollover requirements.
My withdrawal was declined because they said I broke their $10 max bet
wager while playing with bonuses rule. I immediately contacted their
support and after a number of conversations they sent me the logs of
my play. It seems that after having a balance of over $2000 and with
only $72 rollover remaining, the logs showed I played THREE spins of
$25. This happened because I was playing $10 per spin on Mystic
Dragon and when I returned from the cashier, the number of lines were
automatically changed to 25 from the 10 I was playing (I was aware of
the rule) and I did not notice until I had spun a few times. Because
of this error (mostly due to the way their software works), CasinoMax
does not want to pay me.
I'm looking for some advice and help from this forum. They are now
using these three spins to not pay me claiming max bet breach. First
off, I did not win a single dollar off of the larger bets (-$51 on the
3 spins), and they were by mistake caused by the software. Also, I
think it is extremely and INTENTIONALLY deceptive by them to 1. allow
you to play more than the max bet for a bonus just so they can void
your pay. and 2. make it so the game DEFAULT is $25 so if you open and
spin they can also avoid your pay. This isn't for some giant cashout,
I just casually play for fun, $10 per spin and to lose so
much....finally win once....and have them rudely deny my payout as
well as saying "this decision is final and we will not revisit" seems
like they designed it this way and are purposely trying to void my pay
on a technicality. Any help/advice would be appreciated, thanks!
a situation I am having with CasinoMax. Last week I won approximately
$2000 and requested a cashout after meeting the rollover requirements.
My withdrawal was declined because they said I broke their $10 max bet
wager while playing with bonuses rule. I immediately contacted their
support and after a number of conversations they sent me the logs of
my play. It seems that after having a balance of over $2000 and with
only $72 rollover remaining, the logs showed I played THREE spins of
$25. This happened because I was playing $10 per spin on Mystic
Dragon and when I returned from the cashier, the number of lines were
automatically changed to 25 from the 10 I was playing (I was aware of
the rule) and I did not notice until I had spun a few times. Because
of this error (mostly due to the way their software works), CasinoMax
does not want to pay me.
I'm looking for some advice and help from this forum. They are now
using these three spins to not pay me claiming max bet breach. First
off, I did not win a single dollar off of the larger bets (-$51 on the
3 spins), and they were by mistake caused by the software. Also, I
think it is extremely and INTENTIONALLY deceptive by them to 1. allow
you to play more than the max bet for a bonus just so they can void
your pay. and 2. make it so the game DEFAULT is $25 so if you open and
spin they can also avoid your pay. This isn't for some giant cashout,
I just casually play for fun, $10 per spin and to lose so
much....finally win once....and have them rudely deny my payout as
well as saying "this decision is final and we will not revisit" seems
like they designed it this way and are purposely trying to void my pay
on a technicality. Any help/advice would be appreciated, thanks!
Last edited by a moderator: