420honey777
Newbie member
- Joined
- Jan 16, 2020
- Location
- USA
Hello I am having some trouble with CasinoMax.
I found through a search; CasinoMax is accredited with Casinomeister, however I did not find them on the list. Im curious if I can get help still or perhaps from the forum.
Here's the problem, I recently signed up with Casino Max and played their welcoming bonus. Im aware of the $10 max bet rule, and played accordingly.
I was playing their slots for $8- $10 a spin ($1 a line). Suddenly I hit a RANDOM JACKPOT for $8000.
How exciting! I went to the cashiers to check my rollover and resumed my game on auto-play.
Immediately I noticed my first spin was for $25 not $10. I canceled the auto-play and put it back to $9 a spin, and called the casino.
The casino agent congratulated me, suggested I continue my playthrough and said they would make a note of this in my account.
I did exactly that, after the rollover was completed I had a balance $8198 and attempted to withdraw $4000.
To my surprise the casino declined my withdrawal and took all my winnings. I have been in contact with them multiple times and they are unwilling to budge or negotiate.
Does the forum think this is fair or have experience with a similar situation? Are they being reasonable in fair gaming practice?
I did not win anything on the spin that went over the limit and it was only one spin due to a software glitch that changed my wager.
I completed the entire play within the rules except for that one spin.
What do people here think and do you think casinomeister can help me?
I found through a search; CasinoMax is accredited with Casinomeister, however I did not find them on the list. Im curious if I can get help still or perhaps from the forum.
Here's the problem, I recently signed up with Casino Max and played their welcoming bonus. Im aware of the $10 max bet rule, and played accordingly.
I was playing their slots for $8- $10 a spin ($1 a line). Suddenly I hit a RANDOM JACKPOT for $8000.
How exciting! I went to the cashiers to check my rollover and resumed my game on auto-play.
Immediately I noticed my first spin was for $25 not $10. I canceled the auto-play and put it back to $9 a spin, and called the casino.
The casino agent congratulated me, suggested I continue my playthrough and said they would make a note of this in my account.
I did exactly that, after the rollover was completed I had a balance $8198 and attempted to withdraw $4000.
To my surprise the casino declined my withdrawal and took all my winnings. I have been in contact with them multiple times and they are unwilling to budge or negotiate.
Does the forum think this is fair or have experience with a similar situation? Are they being reasonable in fair gaming practice?
I did not win anything on the spin that went over the limit and it was only one spin due to a software glitch that changed my wager.
I completed the entire play within the rules except for that one spin.
What do people here think and do you think casinomeister can help me?