Casino Titan WTH!!!!!!!!!!!!

[Lucky Loser]

I had a lot of luck at the old Casino Titan. They always paid quickly too.

I have not played there since they were bought out by the Win Palace group. No way will I play with that bunch of rogues.

 

[same_old]

This comes down to being pro-active and using common sense.

Why did not the operator ask Jel to be more specific?- all he had to do was say ' im sorry but can you please explain a little better for me" or something to that affect and the conversation would have gone a lot better.

There needs to be levels of support that the live chat staff can assist with.
Just the standard bonus and technical support isnt enough.
They only have so many promotions going at once so it would be hard to keep track of them so that support should be easy for them.

I find it hard to beleive that there chat support is so under the pump that they cannot learn additional tasks on the slow periods to give that little extra support.

32RED for example Bryan- you know they have been crossed trained in most areas of there casino, all the way down to informing you that you can withdraw from DASH casino now as we have already viewed your documents over at 32RED, now that tells me they are moving all the required info across to the other casino such as the ID etc. that IS beign proactive and providing the support that is needed.

I baffles me how many people just do not have common sense now days??

Regards,

Same_old

 

[vinylweatherman]

Looks like they are screwing over the affiliates too!

The affiliate who sent the invitation would expect to benefit from the player opening an account, taking the offer, and then continuing to play. It looks from the CS reply that the affiliate was "de-tagged", so the code didn't work.

The affiliate would probably never find out unless they looked very closely at their stats.

Grass them up to the affiliate concerned. Tell them you signed up from their invitation, but the code didn't work because you were not tagged to that affiliate.

Affiliates dealing with such rogues should expect this anyway, and they deserve it really for having low morals. Causing a stink might make affiliates think again about this group, and it could cause them to pull out because THEY have evidence that they are getting screwed over too.

If this group lose their affiliates, they will find it harder to get new players, and with any luck will fold.