Casino Titan WTH!!!!!!!!!!!!

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
Im so over this....I knew they were bought out....by bumbling idiots.... All I asked for was my RTP.... IDIOTS....Now I dont know if I can get my account closed as support doesnt respond via email:rolleyes: Why is it that these CS folks never know WTH RTP or payout % is....they need some GD training...


Please wait for a site operator to respond.

You are now chatting with 'Casino Support'

Casino Support: Welcome to Casino Titan, how may I assist you?

jenn: hi i sent an email to support almost 3 days ago asking for my payout % and have gotten no reply

Casino Support: May I have your username?

jenn: xxxxxx

Casino Support: One moment please.

jenn: my luck has been horrible and i want to see the % before depositing further

Casino Support: do you mean what is the percentage for match bonuses?

jenn: no

Casino Support: so what payoun

jenn: i mean ive dep x amount of dollars and my return to player is say 86%

Casino Support: payout are you talking about?

jenn: overall

jenn: like stats

Casino Support: depands on your winings

jenn: yes thats what im saying

Casino Support: thare you talking about the rate between wagering?

jenn: yes like ive dep a lot and gotten no cashouts

Casino Support: i see but its a casino and you can sometimes lose and sometimes win as you know, i dont know what are the odds for any of the options mentioned above

jenn: any casino can tell you RTP....i get it here all the time

jenn: i just ask for it and they give it to me

jenn: last one was at 85% i beleive

Casino Support: we dont have that info right now

jenn: ok nevermind

jenn: can you close my account please

Casino Support: please email support@casinotitan.com about that

jenn: i will but they dont respond

jenn: thanks
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
Seriously......I have closed all RTG accounts...I have 1 account left at 3dice now thats it........im staying where they understand the words coming out of my mouth
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
Yes! I tried to be polite when i wanted to say "really you can lose at a casino i had no idea".....LOL

Hi Jelly! Long time no see.

I wish I was talking to that person. Oh, the fun I could have had!

Casino Support: payout are you talking about?

jenn: overall

jenn: like stats

Casino Support: depands on your winings


See, this is a common misconeption. Most people think their payouts are all the same no matter what they win. :rolleyes:

Casino Support: i see but its a casino and you can sometimes lose and sometimes win as you know, i dont know what are the odds for any of the options mentioned above

I know what the odds are of getting an intelligent response. :p

Casino Support: we dont have that info right now

Another CSW went out for sandwiches and forgot it was still in his pocket. Would you like a sandwich when he gets back? :)
 

nygirl30

Senior Member
PABinit
Joined
Apr 22, 2005
Location
Nevada (Las Vegas)
Yeah this place sucks now!!! I will never deposit with them again and they were my second favorite!! They have some new owner's i heard.

And the least thing the previous owner's could have done was send an email to the loyal player's to atleast let us know..
:eek2:
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I just checked last night and some of the withdrawal options are gone. If you deposit thru an ewallet it is possible that you wont be able to withdraw using the same method. This is the different from just a couple of months ago at Titan. As for not announcing the change of ownership maybe they just didnt want to scare players away lol.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

At the RTGs I have played the regular CS agent dont have access to that part of the backoffice. If you ask them to mail the info to you later most of them do it.

At MGs it varies from casino to casino. At 32Red for example every CS agent can tell you your RTP for whatever timeframe you ask for. Then there are those that are similar to RTGs.

So its more the norm that the CS cant give you your RTP the moment you ask for it. Give them 12-48h and you should get your information. Edit: if they havent complied with your requests by then keep pushing them. At least then you know the level of support which was lousy in jelsmiths case.
 
Last edited:

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

To be fair to the player CS should at least know the basics of gambling and what the term payout percentage means is pretty basic. I don't have access to Jelly's RTP either but I understand her when she discusses it with me.

Maybe support workers should be given an aptitude test before they sit down at those desks and be given some information on the fundamentals.
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.


I always got them there before. I also can ask at AllStar and BP and get them....I dont know about other places cause I dont play anywhere else...and I dont play RTG at all anymore.
 

jelsmith

Zombicidal Maniac
PABnononaccred
Joined
Sep 16, 2008
Location
nashville tn
FYI my original email to support is now almost 6 days and counting and no response.....my email to close my account.....no response either....:rolleyes:
 

blacklabrador

Banned User - chargebacks - multiple banned forum
Joined
May 15, 2010
Location
Ohio
FYI my original email to support is now almost 6 days and counting and no response.....my email to close my account.....no response either....:rolleyes:


It's just not you losing everytime on RTG sites hon, its pretty much across the board nowadays. I deleted Club World recently after 13 losing sessions in a row, never getting my balance over $200 on my $50 deposits. These casinos are dooming themselves by chasing players away. I have only one left that I play and cashout on and that is English Harbour. I downloaded 3 dice today and played for a fun a little to see if I like the site, but i have read alot of losing stories on this site as well on 3dice so i am un-decided if I will deposit or not on there.
 

all4greed

Now we can do business.
Joined
Jul 18, 2004
Location
Pacific NW
To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

At the very least, CS should know what terms are being used and what the player is asking. Do they ever have a manager or someone else they can turn to for help?

Just comes down to poor training from management...
 

ptm85028

Dormant account
Joined
Oct 22, 2005
Location
Phoenix
Titan sucks

They have the worst payout of any RGT casino I've ever played at.

Hundreds ( 800-1200) in and zero payout. :mad:
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
Lol Jen

I wouldnt even consider depositing with this kind of support.
Very sad.

If they cant even afford qualified support then what does that say...

nice new pic btw:)
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

Yes, but that doesn't mean that they should be a dumbass about it. :thumbsup:

I guess they never even thought about saying "I don't know what you're talking about, but I will get in contact with someone that does that may assist you further." :D
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Another bumbling of service?

I received an email for a free $20 chip to come try out Casino Titan under new management. I figured since I had no casinos left on my laptop, I would let my husband play it on his.

This is what transpired...amazing customer service...NOT!

Please wait for a site operator to respond.

You are now chatting with 'Casino Support'

Casino Support: Welcome to Casino Titan, how may I assist you?

Me: hi

Me: I got an invitation for a free chip Coupon Code TITAN20NOW by email but it will not allow me to get it

Casino Support: May I have your username?

Me: xxxxxx

Casino Support: Coupon Not Redeemed Because Player Not Associated With Correct Affiliate

Me: What does that mean?

Me: why do we get these coupon offers whne they are useless?

Casino Support: I’m sorry but that coupon code is not valid and does not apply to your account. Those promotions are sent by 3rd parties in the U.S. and not by Titan directly- so if the code does not work for you, it will not work for me either. What I can do is redeem a $7 free chip for you to try out the casino if you’d like

Me: that would be nice, thankyou

Casino Support: sorry but that didnt work aslo

Me: oh

Casino Support: sorry

Rose: well..I guess thats that then...

Chat session has been terminated by the site operator.

Then she hung up on me...nice, huh...while I was typing have a nice night...

.
 
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