I have been playing over at casino Grand Bay now for several years, but NO MORE after this BS I was told by Floyd in chat awhile ago...they advertise a 50% match bonus for deposits made on Monday as you can see from the pic I have included here. Now this window that the pic is made from pops up when you open up the casino software. So I decided great, sounds like a good deal...so I made a $100.00 deposit and lost it real quick.
So I wait awhile and check back to see if my $50.00 bonus has been credited yet, but to my surprise it has not ...so I open up live chat to ask why and get the pleasure of speaking to some A##H*** named Floyd who was no help at all...I promised Floyd that I would let all my buddies over here at Casinomeister know how a good, long standing customer gets treated by the Grand Prive Group......so I have included the chat transcript and also the screenshot of the bonus promotion for your viewing pleasure...
In my opinion this is just plain and simple False Advertising and Bait to get customers to deposit on certain days and then deny them their bonus...Total BS IMO... I believe any casino group that wants to play this game should go on the ROGUE LIST faster that I can say..."Just Got Screwed" !!
Casino Grand Bay Chat Log Sep. 01, 2008
Please wait for a site operator to respond.
You are now chatting with 'Floyd'
Floyd: Hello and welcome to our Live Chat service.We must verify you for safety and security reasons before we proceed.
Floyd: Kindly provide your full names, complete home address (for cashins), full phone number, date of birth and your registered email address.
Robert XXXXXX: Hi, I just wanted to check and see how long it would be before I received my 50% match bonus for my $100.00 deposit earlier ?
Robert XXXXXX: Robert XXXXXX Full Name and Address omitted
Robert XXXXXX: Email address and phone number omitted
Floyd: I have reviewed your account and you have been excluded for the promotions list.
Robert XXXXXX: Really ? Why is that ?
Robert XXXXXX: It said all Loyalty Flush members would receive a 50% match bonus on Mondays
Floyd: It means that your bonus claim has exceeded 40% and you do not qualify for any bonus offered at the casino.
Floyd: Your account gets monitored by the promotion department and they will add you back on the list once your promotion ratio balances with your deposits.
Robert XXXXXX: Jeeze, I can't even remember the last time I have received a bonus from you guys, you advertise in the pop up news message when I open the casino software that on Mondays you will receive a 50% match bonus...it does not stipulate anything else
Robert XXXXXX: When is the last time you show that my account received a match promotion ?
Floyd: Yes the pop up was programmed to appear on all the casino,but if you do not qualify you will not be able to claim it.
Floyd: Your account was excluded from 02 July 2008.
Robert XXXXXX: Heck, thats the main reason I deposited with you guys today...I could have deposited elsewhere and received a bonus
Floyd: I see
Robert XXXXXX: Why on July 2nd ?
Floyd: That is the time the system picked your account for exceeding the 40% ratio.
Floyd: Detected the 40% ratio in other words.
Robert XXXXXX: Well hell, if thats the way you guys are going to treat a long standing customer with what I consider to be false advertising then just go ahead and close my account then,
Floyd: Ok it will be done.
Robert XXXXXX: Thanks, I will let all of my buddies over at casinomeister know too how you guys treat your good customers
Floyd: You are welcome.
Floyd: It has been a pleasure assisting you.
Floyd: Your account has been locked as per your request,is there anything else I can assist you with?
Floyd: Due to the lack of response from your side the chat will be ended in approximately 10 seconds.
What great customer service !! Wouldn't you guys agree...
So I wait awhile and check back to see if my $50.00 bonus has been credited yet, but to my surprise it has not ...so I open up live chat to ask why and get the pleasure of speaking to some A##H*** named Floyd who was no help at all...I promised Floyd that I would let all my buddies over here at Casinomeister know how a good, long standing customer gets treated by the Grand Prive Group......so I have included the chat transcript and also the screenshot of the bonus promotion for your viewing pleasure...
In my opinion this is just plain and simple False Advertising and Bait to get customers to deposit on certain days and then deny them their bonus...Total BS IMO... I believe any casino group that wants to play this game should go on the ROGUE LIST faster that I can say..."Just Got Screwed" !!
Casino Grand Bay Chat Log Sep. 01, 2008
Please wait for a site operator to respond.
You are now chatting with 'Floyd'
Floyd: Hello and welcome to our Live Chat service.We must verify you for safety and security reasons before we proceed.
Floyd: Kindly provide your full names, complete home address (for cashins), full phone number, date of birth and your registered email address.
Robert XXXXXX: Hi, I just wanted to check and see how long it would be before I received my 50% match bonus for my $100.00 deposit earlier ?
Robert XXXXXX: Robert XXXXXX Full Name and Address omitted
Robert XXXXXX: Email address and phone number omitted
Floyd: I have reviewed your account and you have been excluded for the promotions list.
Robert XXXXXX: Really ? Why is that ?
Robert XXXXXX: It said all Loyalty Flush members would receive a 50% match bonus on Mondays
Floyd: It means that your bonus claim has exceeded 40% and you do not qualify for any bonus offered at the casino.
Floyd: Your account gets monitored by the promotion department and they will add you back on the list once your promotion ratio balances with your deposits.
Robert XXXXXX: Jeeze, I can't even remember the last time I have received a bonus from you guys, you advertise in the pop up news message when I open the casino software that on Mondays you will receive a 50% match bonus...it does not stipulate anything else
Robert XXXXXX: When is the last time you show that my account received a match promotion ?
Floyd: Yes the pop up was programmed to appear on all the casino,but if you do not qualify you will not be able to claim it.
Floyd: Your account was excluded from 02 July 2008.
Robert XXXXXX: Heck, thats the main reason I deposited with you guys today...I could have deposited elsewhere and received a bonus
Floyd: I see
Robert XXXXXX: Why on July 2nd ?
Floyd: That is the time the system picked your account for exceeding the 40% ratio.
Floyd: Detected the 40% ratio in other words.
Robert XXXXXX: Well hell, if thats the way you guys are going to treat a long standing customer with what I consider to be false advertising then just go ahead and close my account then,
Floyd: Ok it will be done.
Robert XXXXXX: Thanks, I will let all of my buddies over at casinomeister know too how you guys treat your good customers
Floyd: You are welcome.
Floyd: It has been a pleasure assisting you.
Floyd: Your account has been locked as per your request,is there anything else I can assist you with?
Floyd: Due to the lack of response from your side the chat will be ended in approximately 10 seconds.
What great customer service !! Wouldn't you guys agree...
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