Casino Grand Bay can kiss my @#$

[Daffy]

Wow...nice dogpile...

I always check my eligibility before I deposit...

With email confirmation, I have never been denied bonus or cashin with this group (or knock on wood) any other.

Yes,yes...in a perfect world only those eligible would receive a bonus invite...but it's not a perfect world.

Do yourself a favor...look before you leap.

Carry on,

the dUck

 

[amandajm]

Fair point Daffy.

I trust in the imperfect world you mention, the casino should email every depositor to make sure they are going to honour the deposit and not chargeback if they lose.

If the casino does not, another fair point along your line of thinking, would be they should accept the chargeback and not put players on chargeback databases and share that info amongst their friends in the industry.

Looking before leaping, instead of following the written rules, is somewhat a contradiction of terms that would do no one any favours whatsoever.

 

[Daffy]

amandajm,

I'm sorry, but an invalid bonus offer from a "blanket" casino emailing and a player chargeback are not equivalent in my mind.

On a related subject...it was only a matter of time before casinos started comparing bonuses vrs deposits vrs cashins.

I hope I never make anybody's VIP list...because that will mean I am in the red bigtime...lol.

the dUck

 

[chalupa]

Daffy, other than possibly the CD-mailings that were mentioned, the bonuses that are being denied are from PERSONALIZED e-mails to the players.

The e-mail offers include the specifics of the bonus offer, as well as the players real name and account number.

There is no gray area here, the casino is unquestionably in the wrong.

 

[winbig]

Daffy, other than possibly the CD-mailings that were mentioned, the bonuses that are being denied are from PERSONALIZED e-mails to the players.

It's nothing to make it look like each email is personalized even though it's a blanket copy to every player...easily done via a spreadsheet, MS word, etc.

 

[Daffy]

It's nothing to make it look like each email is personalized even though it's a blanket copy to every player...easily done via a spreadsheet, MS word, etc.

I will agree that it is poor form to offer an invalid personalized bonus...but I don't view it as the casino cheating/misleading the player.

I think the "blanket" invites are piss poor procedure...not a scheme to steal deposits. (Grand Prive is not the only group doing invalid personalized offers)


Worse case...deposit...if you don't get the bonus...cashin without playing. (might be less hassle to make sure via email before you deposit...like I said)

the dUck

 

[uungy]

I will agree that it is poor form to offer an invalid personalized bonus...but I don't view it as the casino cheating/misleading the player.

How can they run a business like that, if thats not cheating, what is? It makes no difference to me how they manage their spreadsheet or mailer, but if they promise $$$ they should pay it up!

I think the "blanket" invites are piss poor procedure...not a scheme to steal deposits. (Grand Prive is not the only group doing invalid personalized offers)

So why don't they invest in a cheap mailing system, or divide their databases for "vip" not so "vip" etc

Worse case...deposit...if you don't get the bonus...cashin without playing. (might be less hassle to make sure via email before you deposit...like I said)
the dUck

It takes them up to 3 days to respond, their live chat is always down, and the bonus is only given after meeting minimum wager.

 

[chalupa]

These are the SAME e-mail offers that they have been sending out for a year, in some cases.

Additionally, you have to play BEFORE you receive your bonus.

So, as a real example in my case, I received a personalized invitation, deposited $1000, risked it, and then did not receive the bonus that was promised. That is NOT okay, by any stretch of the imagination.

I'm amazed that you are even trying to defend their action, unless you are just being purposely argumentative?

Anyway... happy new year.

 

[Daffy]

Happy New Year to you also,

Were you given a reason that they would not honor your bonus??? If you posted it previously...I must have missed it.

It's not my money...I hope you get it. I just understand that I am sent many invalid offers because I am "on the list".

I sometimes get sign-up offers with my name and account number in the header...how could I possibly be eligible for this??? I already have an account.

We've done the player database discussion before many times(micro and rtg)...5000+ players in an ever changing structure. Too time consuming to qualify players...so...you get a blanket offer.

To complicate matters, Grand Prive sponsers several online forums with deposit promotions and contests. Some players "double-dip" on bonuses. Not that this applies to anyone here...it just muddies the database problem.

I guess I'm just too cynical to accept a bonus offer without double checking via email. (btw...I've always enjoyed a reasonable response time)

And yes, if they tell me I'm eligible...I always get the bonus.

Good luck,

the dUck

 

[chalupa]

I was given the same vague "management decision" reason as posted earlier by another player.

Again, this is NOT a situation of a mass-mailing gone awry. The offers had our names and ACCOUNT numbers.

And again, I (and other players) received virtually identical offers over an extended period before the last round of bonuses was arbitrarily denied.

In my case I had been receiving bonuses from this group for over a year. I would guess in total I received close to 100 bonuses among their various casinos.

Obviously it would have been absurd to e-mail them in advance to ask "will I get the bonus this time?"

 

[winbig]

Again, this is NOT a situation of a mass-mailing gone awry. The offers had our names and ACCOUNT numbers.

Again, it is way too easy to setup any word processing program to use a spreadsheet of names/account numbers to make it look personalized.

There are also spamming programs out there that will stick in your full name (Recieved from sites that you signed up at and they sold your information, apparently) and make it look like they sat out there and typed it up just for you. They are programmed to use a database and format each email dynamically. Just because it had your account number and name on it doesn't mean you're the only one that recieved it.

 

[jetset]

Mass mailing or no, the fact that the email making this offer is addressed specifically in my view constitutes a specific offer to the recipient, and if it is accepted by that recipient by way of wagering as required, then the bonus is an obligation on the offerer/operator that must be honoured.

If the industry or the players accept a situation where offers can be made willy nilly and then reneged on at will by the offerer/operator on grounds that it was a mass mailing and not really intended for the recipient, then we will be in a parlous situation indeed with a practice wide open to very serious and dishonest abuse.

I don't think that's the case here because the operator has already admitted it was a mistake and has (sort of) offered to fix it if players contact him. Not an acceptable solution, I agree but an indication that they know damned well this was wrong.

Unless specifically advised to do so in the offer (and even that is questionable), I do not see it as a player responsibility to have to check to see whether an offer directed at him or her will be honoured. The offer in itself constitutes a promise that if the recipient does *this* and complies with all conditions, then the operator will give him *that*.

As far as I am concerned, the operator has a responsibility to efficiently gear his/her promotions to the right people with the right offer. The backend technology exists to do this.

 

[LisasLuck]

AMEN to that!

 

[paul02085]

When a player tries to use a promo that was emailed to another person and not to themselves the casinos (rightly so) make a big deal about it being a "player specific" offer and not being transferable, so when something like this happens they should give the bonus to all who got the email.

PS- i get these offers all the time from Bella Vegas and Jupiter. Got one from Bella for 100% up to like $700 a month or so ago. I was sure it was intended for new players only but it had my account # on the email. I emailed them for clarification (even though i shouldnt have had to). Guess what???
NO ANSWER. Typical Customer Service from this outfit BTW.

 

[caruso]

Mass mailing or no, the fact that the email making this offer is addressed specifically in my view constitutes a specific offer to the recipient, and if it is accepted by that recipient by way of wagering as required, then the bonus is an obligation on the offerer/operator that must be honoured.

Exactly, Jetset. I've read quite a crock of BS in this thread about "non-specific but specific" emails. Sorry, you can't argue the casino out of this one: their "intentions" with those emails notwithstanding, they are stamped with our names and account numbers. There is no way around this - these are binding offers.

That this is not a software issue notwithstanding, a big group belonging to a big provider are trying it on here, and offering nothing by way of explanation. If there is no word from them in the next three weeks, I see no reason for the matter to not be raised / mentioned at the ICE, if for no reason other than getting word to the group directly from Microgaming.

BTW: I didn't take up last night's deposit-a-grand-and-be-screwed-on-the-bonus offer, LOL.

 

[Mousey]

Judging from what I've read in the forums, most denied players are long standing, regular players at all or most of these casinos, regularly receiving bonus offers in email --sometimes daily for one casino or the other, sometimes depositing for the bonuses (which were never denied if the player followed the specifics in the email), sometimes simply depositing without a bonus. I've received birthday and anniversary bonuses from some of these casinos as recently as 2 months ago. There was no prior indication from this casino group (unless the weird NETeller problem earlier this year was a forewarning) that there was a 'problem' with our accounts.

They screwed up -- bigtime. This has got to be the best example I've encountered of casino NON communication of vital information to the player. I state this again. If the casino(s) have changed their rules (unwritten ones, evidently) and they can email me specific offers for specific bonuses then they can darn well email me telling me I am barred from receiving any further bonuses BEFORE I deposit again. Unlike a few players, I can't get Grand Prive to reply with any specifics about the status of my accounts.

I also ask this again... why now? This is not just a handful of players we're talking about here. What has put the bee in their bonnet? End of year bean counter hysterics?

 

[spearmaster]

Three weeks would be way too long for this to be resolved - you can be certain that Microgaming is already monitoring the situation - nevertheless, you should still complain to the casino operators and make absolutely sure they know where they stand with you.

This needs attention now - not three weeks from now.

 

[jetset]

QUOTE: This needs attention now - not three weeks from now. UNQUOTE

I agree, and once again urge prejudiced players to lay complaints, and if necessary lodge disputes with eCOGRA. This is something that demands immediate attention, and the numbers of players affected suggest that the more complaints laid, the better.

 

[Daffy]

My last attempt...

When a casino sends me a deposit bonus offer (with/without my name and account number)...I always get email confirmation that I am eligible.

If the answer is "yes"...then I have a binding commitment in my mind.

If the answer is "no"...no harm done(in my opinion).

If there is no response...I take that as a "no".

Those of you who view the personalized offer as a binding agreement...fine...but I disagree...I think that is groundwork for a complaint and a disappointment.

Accepting the offer without confirmation puts the entire onus on the casino and endangers your deposit/bonus...isn't it wiser to get a "personal" confirmation beforehand???

Jetset, your casino expectations are much higher than mine...that's why I double-check.

Best wishes to those who are pursuing lost bonuses.

the dUck

 

[chalupa]

Dear Duck,

Deposit $50 in your account tgrb8675309 and receive a 100% bonus! Normal terms and conditions apply.

Grande Boy Casino

-------------

Hello, can you please confirm that I am eligible for this bonus?

Thank you,
Duck

----------

Dear Duck,

Yes, you are eligible for this bonus.

Best of luck at the tables!
Shahira
Grande Boy Casino

-----------

Hello,

Can you please confirm that the response from Shahira is correct.

Thank you,
Duck

-----------

Dear Duck,

I'm not sure what you are asking, but I can again confirm that you are eligible for this bonus.

Kindly,
Shahira
Grande Boy Casino

-----------

Hello,

Can someone other than Shahira please confirm that what Shahira said is correct.

Thanks,
Duck

------------

Dear Duck,

I am pleased to confirm that yes, you are indeed eligible for this bonus.

Kindly,
Mephista
Grande Boy Casino

------------

Hello,

Can you please confirm that Mephista is in fact empowered to approve the bonus offer previously stated.

Annoyingly,
Duck

-------------

Dear Duck,

I am a customer service manager at the casino. Please be assured that you are in fact eligible for this bonus.

Very kindly,
Mephista
Customer Service Manager
Grande Boy Casino

--------------

Hello,

So that's a 100% bonus on a $50 bonus, correct? With 20x wagering requirements on both the deposit and bonus?

Also, according to your web site, only slots are allowed, but in Shahira's original response, she wished me "Good luck at the tables" (emphasis mine). Do you have some "table" slots of which I am unaware?

Regurgitatingly and nitpickingly,
Duck

---------------

Yes Duck, only slots are allowed. Shahira was simply wishing you luck.

Teeth-grindingly kindly,
Mephista

----------------

So, slots includes Video Slots as well? I mean, "Video Slots", it's sort of redundant, right? Everything is "video". And sometimes "redundant" is in fact a "double negative", as in "I ain't got no cash", which is worrisome. Please confirm that "Video Slots" are in fact "slots" pursuant to the terms and conditions on your web site.

Quackingly verbacious,
Duck

---------------

Duck, yes, yes and let me say in advance... yes. However, please note that due to our typical 2-day response time to e-mails, the bonus in question expired approximately 14 days ago.

Can't-bring-myself-to-say-kindly,
Mephista

-----------------

Aha! So what you are saying is, that even after ALL these confirmations, I am in fact NOT eligible for the bonus?? I suspected as much!

Smugly Duckling,
Duck

-----------------

Dear Duck,

I will give you a $50 no-deposit bonus if you promise to never to write to me again.

Wits endingly,
Mephista

-------------------

Cool! Is that $50 play credits or real credits? What are the wagering requirements? Is it just slots (to include Video Slots), or otherwise? Also, note that you never answered my question (e-mail #3, paragraph #5, sentence #2) regarding the eligibility of Progressive slots.

Eagerly inquiringly,
Daffy

--------------------

Dear Duck,

Kindly note we have arranged for your bonus to be delivered in person. A nice pink man will be coming to your house soon, please open the door for him and close your eyes.

I trust this will settle the matter to our... er, your... complete satisfaction.

Life imprisonment is better than this,
Mephista

--------------------

 

[Daffy]

AAAAAAAAAHHHHHHHHHHHAAAAAAAAAAAA...

Very, very, good.

Not quite that anal...but I'm not owed a $500 bonus either.

the dUck

 

[Pinababy69]

OMG Chalupa.....I'm dyin here!! Priceless post, simply priceless.

 

[largeeyes]

This has been resolved to my satisfaction. Didn't do well though :\

 

[jetset]

My last attempt...

When a casino sends me a deposit bonus offer (with/without my name and account number)...I always get email confirmation that I am eligible.

If the answer is "yes"...then I have a binding commitment in my mind.

If the answer is "no"...no harm done(in my opinion).

If there is no response...I take that as a "no".

Those of you who view the personalized offer as a binding agreement...fine...but I disagree...I think that is groundwork for a complaint and a disappointment.

Accepting the offer without confirmation puts the entire onus on the casino and endangers your deposit/bonus...isn't it wiser to get a "personal" confirmation beforehand???

Jetset, your casino expectations are much higher than mine...that's why I double-check.

Best wishes to those who are pursuing lost bonuses.

the dUck

Yes, I do have high expectations for professional and honest business practice in a financial-rich environment, and many online casinos in the reputable part of the industry meet these on a regular daily basis over millions of transactions.

Even in cases like the current Lake Palace, where the current management brain-fart needs to be focused on and sorted out a.s.a.p. with pressure on the owners.

We will have to agree to disagree (quite strongly I fear) on the promo offer being binding. I believe it constitutes the offer and acceptance that makes a binding contract, and that to accept otherwise is inviting dishonesty and chaos.

I join you on one thing as we enter 2006, however - good luck and power to the arms of those who are legitimately trying to get redress on this disgraceful dispute with Lake Palace et al.

 

[The Dude]

Yes, I do have high expectations for professional and honest business practice in a financial-rich environment, and many online casinos in the reputable part of the industry meet these on a regular daily basis over millions of transactions.

I have high expectations too. Online casinos - especially ones as lucrative as the MG brand casinos have more than enough resources to provide players with prompt INTELLEGENT customer support. It boggles my mind why some of these casinos fail to properly manage these situations. It's like a bunch of chimps are running loose in the office. Or perhaps this is not their real job and they are only part-timing it as casino managers.

Christmas holiday or not, this problem should have been nipped in the bud yesterday. Would it take more than one phone call to say - "hey, someone screwed up - but in the meantime, honor the bonuses until we get back".

It's only a freakin' bonus after all with seemingly normal wagering requirements. WTF?

 

[The Dude]

A general comment pertaining to everything

Another thing, Daffy's procedure of double checking bonus offers is a sad testament to how this industry has treated its players. Hire some apes for customer service/marketing, hit a few buttons and send the emails offering the players x, and then renege on the deal when the mistake is "discovered". How convenient.

Casinos should be held to their word - simple as that. I've preached over and over and over again that this industry relies not on stamps of approval, licensing agreements, scrutinized algorithms and hullabaloo, but trust.

Trust and reputation is everything; without it you have nothing. Period.

 

[jetset]

This thread was started on 28 December, and the screwup clearly came to the casino group's notice some time before that, yet we still see no concerted management moves from Grand Prive to deal with this crisis and see that their players are fairly and honestly treated.

Quite apart from the apparent lack of customer sensitivity, it is bad business to allow this damage to reputation and business to continue.

It's not good enough. If the place is open for business over the holidays then members of management with decision authority should be on duty too...and sorting this out.

 

[uungy]

I got in cotact with ecogra, and they also gave they same non-sense response
I have investigated your query with the casino and have made the following findings;

I have investigated your query with the casino and have made the following findings;



The bonus was credited to your account on the **th of December 2005.
Your account was then locked after you threatened to chargeback. This is a security measure that is taken to limit further transactions that could be made and then also charged back.
The casino Terms and Conditions states the following;
o Unless specifically stated otherwise, ONLY bets on SLOTS AND KENO count towards meeting the wagering requirements. Players HAVE to wager their deposit and bonus on either SLOTS OR KENO in order to both receive and cash-in promotional bonuses.

You only wagered 70 in European blackjack and as such did not meet the wagering requirements.
Also, pound accounts have been excluded from receiving this bonus. The website states that promotions are only offered to USD, CAD and Euro accounts.


Bearing the above in mind I must inform you that I find your dispute to be invalid.

The point is they didn't even bother checking the terms and conditions themselves (they did give the bonus at the end, after threatening to post here about it) but the rest is a disgrace that they consider themselves a go between.

Firstly I explained that I had no response anmd they kept saying they "are looking into it" (surprisingly it took them a couple of hours once i threatened the chargeback) as they claimed I dodn't credit my account at all. I took on if they didn't get it then I should claim a chargeback, as they are claiming it wasn't recieved.
The nonsense about slots and keno, was not in the terms and conditions Outdated URL (Invalid),
and yes i wagered it once , thats all that was in the requirements.
The last one also shocks me, if it is fornot for GBP why did i get the offer, and why is it not posted in the t&c's.

I think they are no better than the rest. They should request the t&c's fully before sending ouch such nonsense, sticking up for the casino!

I still haven't heard from khanawake

 

[uungy]

This thread was started on 28 December, and the screwup clearly came to the casino group's notice some time before that, yet we still see no concerted management moves from Grand Prive to deal with this crisis and see that their players are fairly and honestly treated.

Quite apart from the apparent lack of customer sensitivity, it is bad business to allow this damage to reputation and business to continue.

It's not good enough. If the place is open for business over the holidays then members of management with decision authority should be on duty too...and sorting this out.

My problem started mid december

 

[jetset]

For clarity, uungy: you are claiming that the casino retro-changed it's T&C's to read the following, and then used that to disqualify your bonus, right?

QUOTE:The casino Terms and Conditions states the following;
o Unless specifically stated otherwise, ONLY bets on SLOTS AND KENO count towards meeting the wagering requirements. Players HAVE to wager their deposit and bonus on either SLOTS OR KENO in order to both receive and cash-in promotional bonuses.

You only wagered 70 in European blackjack and as such did not meet the wagering requirements.UNQUOTE

This keno and slots only condition did not pertain when you wagered, right?

Applying retrospectively changed T&Cs is an additionally serious indictment of the casino and that should ensure that your case is reopened imo. Do you have a screenshot or other proof of the T&Cs in force at the time you wagered (ie the ones that were retro-changed) ?

Who gave the bonus when you threatened to post - was it management or the Support people?

BTW for future reference threatening to chargeback is a red flag raiser for sure.

 

[jetset]

oops - I read that too fast and I see that you have included a link to the T&Cs you played on.

 

[uungy]

For clarity, uungy: you are claiming that the casino retro-changed it's T&C's to read the following, and then used that to disqualify your bonus, right?

QUOTE:The casino Terms and Conditions states the following;
o Unless specifically stated otherwise, ONLY bets on SLOTS AND KENO count towards meeting the wagering requirements. Players HAVE to wager their deposit and bonus on either SLOTS OR KENO in order to both receive and cash-in promotional bonuses.

You only wagered 70 in European blackjack and as such did not meet the wagering requirements.UNQUOTE

This keno and slots only condition did not pertain when you wagered, right?

Applying retrospectively changed T&Cs is an additionally serious indictment of the casino and that should ensure that your case is reopened imo. Do you have a screenshot or other proof of the T&Cs in force at the time you wagered (ie the ones that were retro-changed) ?

Who gave the bonus when you threatened to post - was it management or the Support people?

BTW for future reference threatening to chargeback is a red flag raiser for sure.

In regards toi the chargeback, let me make it clear, first they said i didn't deposit (which they claimed first not to have recieved my money), whats wrong making a chargeback in such an instance, they then said it wasn't in the correct timescale, they then said i played the wrong games. The link I put up was the link in the email. I only got a serious response after 2 days once i threatened. The email was for some customer care rep I think, not a manger.

The t&c's have not been changed on that link, and iam not bothering re-opening my account with this lot again.

I don't mind the red flag, I will be wearing the flag with pride and honour ;0)

 

[jetset]

....first they said i didn't deposit (which they claimed first not to have recieved my money), whats wrong making a chargeback in such an instance, they then said it wasn't in the correct timescale, they then said i played the wrong games. The link I put up was the link in the email. I only got a serious response after 2 days once i threatened. The email was for some customer care rep I think, not a manger.

The t&c's have not been changed on that link, and iam not bothering re-opening my account with this lot again.

Wow - can't say I blame you after being treated like that. This is totally unacceptable and I have contacted eCOGRA about it as I believe this sort of inefficiency and discourtesy should not be left unremarked as far as the owner of this group is concerned. This outfit apparently is in need of a serious shake-up.

 

[uungy]

I did reply do ecogra once i got the bonus stating to close the case, but their response (obviously they hadn't read my message) was this, I haven't even bothered getting back to them

 

[amandajm]

A player can email support and be ignored multiple times. Suddenly, 1 mention of the word chargeback and they can shut the account.

Inviting players to deposit, wager for a bonus, refuse the bonus after wagering is worse behaviour than a player charging back.

Until ecogra actually do something like remove a firms seal for this kind of thing, they'll not be earning that trust thing anytime sooner than another 4 years of operation Bryan.

 

[spearmaster]

I think our old friend Daffy (welcome back, by the way) is just overly cautious because of what casino operators have done in the past - as Meister said, a sad state of affairs.

I do believe, however, that an offer emailed and accepted is as much a contract online as it is anywhere else and of course that the casino must bear responsibility for its own errors.

I do support what Daffy recommends as a good precautionary measure, however - no sense not protecting yourself up front if you can

 

[caruso]

The nonsense about slots and keno, was not in the terms and conditions Outdated URL (Invalid),
and yes i wagered it once , thats all that was in the requirements.
The last one also shocks me, if it is fornot for GBP why did i get the offer, and why is it not posted in the t&c's

The terms here are generally clear as mud. I was also recently denied a $300 bonus on the grounds on non-slot wagering on the deposit, but I took this one on the chin having always wagered deposits on slots previously and was just trying to see if deposit wagering on non-slots was OK. Of course, the linked T & C to not state that non-slot wagering on the deposit does not qualify for the bonus, and in fact they USED to allow non-slot wagering - this is a change in the last few months.

The fact of a GBP player being denied a promo on the basis of exclusion of GBP players is just another example of their galloping inefficiency. If you don't want to grant promos to GBP players, TRY NOT SENDING THEM THE OFFERS, duuuuuuuuuuuuh.

...they did give the bonus at the end, after threatening to post here about it

What kind of a Mickey Mouse setup is? The casino denies the bonus, Ecogra backs them up - then the casino GRANTS the bonus because the player threatens to make a post about it??

BTW, if anyone's interested, today's deal: 100% bonus up to $50, haaaahahahahaha. Think I'll pass.

 

[jetset]

QUOTE: What kind of a Mickey Mouse setup is? The casino denies the bonus, Ecogra backs them up - then the casino GRANTS the bonus because the player threatens to make a post about it?? UNQUOTE

Assuming uungy's post is accurate, I would have to agree with Caruso here.

This is an appalling state of affairs and the casino would appear to have placed eCOGRA squarely in the crossfire. I think an investigation is needed to establish why this complaint of uungy's has gone wrong at every level, and I have suggested to eCOGRA that this take place. The CEO was independent and flexible enough the last time the FGA's ruling was flawed some time ago, and I trust he will exercise the same discretion here.

 

[uungy]

I fired them an email that i have contacted ecogra, i then fired an email that i will post on casinomeister, I can only speculate that they gave the bonus within a few hours because of the latter, as ecogra hadn't contacted them, and also at the end they took their side, so I doubt that they took much into consideration that I had contacted ecogra.

The shambles is that ecogra sent me this without verifying my side of the case, which doesn't consider them very much as an independent middleman.

 

[jetset]

I would guess that your side of the case was detailed in the complaint that you lodged with eCOGRA, which presumably included that link to the disputed T&Cs?

It will (hopefully) be interesting to hear how they support the FGA's decision against you.

 

[uungy]

I would guess that your side of the case was detailed in the complaint that you lodged with eCOGRA, which presumably included that link to the disputed T&Cs?

It will (hopefully) be interesting to hear how they support the FGA's decision against you.

the form i filled in to the was as follows

i deposited in the casino for a promotion (100% promotin). the terms and conditions are here Outdated URL (Invalid). however when i claimed the promotion, first they said i hadn't deposited in the timescale. after prooving that i did they didn;t get back to me. i was obviously forced to threaten them with a charge back as they didn't want to comply with their own terms and conditions. they then claimed that i played the wrong games. when i showed them their own terms and conditions they decided to lock my account as i threatened them with a chargeback, and don't want to honour the bonus. i think its a disgrace

so yes i had the terms and conditions in it............... and they are the middleman..... May I also mention there is nothing to indicate that GBP players are excluded

 

[jetset]

Thanks - well, that seems to cover your dispute pretty much as you have described it here, and the FGA had the T&Cs in dispute at her fingertips. I can't personally see why your complaint failed, but we're all fallible.

Let's see if there's a logical explanation for this, or if it is just a plain old-fashioned screw-up.

 

[LisasLuck]

I really thought SOMEBODY from Grand Prive would have at least made an appearance at this forum by now..... hmmm ... that alone speaks volumes.

 

[The Dude]

Last I heard they were getting to this today.

 

[bonustreak]

Last I heard was "Why post over there it does no good and only adds fuel to the fire, it is best to ignore and it will go away", there were other things best left unsaid for now.

 

[jetset]

And that's the problem with some of these so-called *marketers* - they have no feel for the consumer, and no idea of the repercussions that a message board like this can generate for their operators when they screw up.

Arrogance + ignorance = lost business.

 

[silkprint]

I am thinking they will learn though .

 

[bonustreak]

And that's the problem with some of these so-called *marketers* - they have no feel for the consumer, and no idea of the repercussions that a message board like this can generate for their operators when they screw up.

Arrogance + ignorance = lost business.

That is the exact thing we have been saying and tell them for months!

 

[yosbree]

hmmmm

Iam shock that there are so many complaints and no one comming to address them, clearly they do not care. A year ago if there was a complaint they would personally come and address the problem and it was all fixed now they just dont care. Even sites that are rogued are rogued for less than this at some sites. I personally was insulted by GBC and then all over the many many forums posts about them treating depositors unfairly, reneging on bonuses and constant changes to terms and conditions. The masses are uninstalling and this group of casinos must be going to feel the ramefications from this very very soon if not already.

 

[SlickWilly]

I think when a complaint reaches 10 pages in length on the forum it should be awarded some kind of milestone award.

In this case, because it is about complaints, its should be a negative one.

How about the Big Loser Award for the casino and the problem they caused when they reach 10 pages or more.

A kind of shame award that we can look back to at the end of the year, in reflection, and say "What a Big Loser that casino is!"

Lol