Evening all, first post! I've been playing online for a number of years, recently opened an account with Casino Cruise, initially impressed with the site and its choice of slots. About a month in I finally had some luck and won £1200. Then the hell started! I have been 5 days now trying to pass their unbelievable KYC procedure! I have sent mobile phone bills, letters from my council, utility bills, pay slips, and finally my BT bill, and I am still yet to have my withdrawal processed! Their customer service is shocking and getting a reply is almost impossible. I always expect a verification stage but this has become ridiculous! I feel stressed, and completely fed up! I'm sure others have had this experience, I just wanted to warn anyone thinking of joining...DONT! I wish casinos would just get the verification stage done on registration, and CasinoCruise should certainly make it easier! I fear I will never get my winnings!!