Spinz KYC problem

[Herralaaa]

I deposited on a paysafecard account and it had different name. Then kyc came and I told about it. They said that it's ok as long as you provide certain documents. Well it's been 4 months now and still not approved. I have submitted the requested documents, but they always ask for something new or just reject it. They clearly don't want to pay. can you help? I can even pay the commission if I get my money out.

 

[Casinomeister]

What was the last thing that their support told you? Are they verifying your docs, or do they want something else?

Welcome to the forum, btw.

 

[Herralaaa]

What was the last thing that their support told you? Are they verifying your docs, or do they want something else?

Welcome to the forum, btw.

They wanted written proof that the paysafecard account is mine. It is being processed. I can almost bet that they will come up with another reason why it doesn't work. I have sent many requested documents and certificates, nothing is ever accepted..

 

[Herralaaa]

So I had 2 paysafecard accounts because I forgot the password of the first account and therefore had to create a new one. And a different name because you can't create an account with the same information, ok that was idiotism. They ask for a third party ID, but there is no third party. Please help now

 

[CasinoNinja]

Can you not request to reset the password on the first paysafe account?

 

[Herralaaa]

Can you not request to reset the password on the first paysafe account?

There will be a password reset link to the phone number, and I had a new number and could not change it anymore.

 

[Herralaaa]

Isn't there, for example, a manager or contact person here who could help?

 

[anddi32]

Maybe @LadyLarissa could help?

 

[L&L-Jan]

Wait a second, you have a paysafe account that's not working? So you used someones account? That part is still a bit unclear for me.

 

[Herralaaa]

Wait a second, you have a paysafe account that's not working? So you used someones account? That part is still a bit unclear for me.

No, I created a new account and had to create it with different information because you can't create an account with the same information. So I had 2 accounts, the second account has now been deleted.

 

[L&L-Jan]

Never had such a case in 12 years of working in the industry. Its not smart, payments methods used simply need to be on your name and now you've opted for a random name where you can't provide KYC for. That's a problem imo.

 

[Herralaaa]

Never had such a case in 12 years of working in the industry. Its not smart, payments methods used simply need to be on your name and now you've opted for a random name where you can't provide KYC for. That's a problem imo.

I explained the situation to Customer Service and they said that the matter is fine as long as you provide certain documents. Well, I have submitted a certificate that the other account was deleted and that it belonged to me. It didn't work. Then why did they say that?

Well if I could even get my deposit back.

 

[Avernite]

I explained the situation to Customer Service and they said that the matter is fine as long as you provide certain documents. Well, I have submitted a certificate that the other account was deleted and that it belonged to me. It didn't work. Then why did they say that?

Well if I could even get my deposit back.

Is it possible to ask Paysafe to change the second accounts details to match?

 

[Herralaaa]

Is it possible to ask Paysafe to change the second accounts details to match?

I already deleted the second account..

 

[Avernite]

I already deleted the second account..

Seems counter productive. What exactly did they require to send you the funds?

 

[Herralaaa]

Seems counter productive. What exactly did they require to send you the funds?

Proof that the other account belonged to me. I sent it a week and a half ago. Still not checked..

 

[Herralaaa]

Would I even get my deposit back..

 

[Pl4yrs]

got the same issue.