Question Casino Cruise ridiculous KYC procedure

So yeah my plan is to reluctantly begin legal proceedings to see what happens. If I get my net deposits back then it's worth £1100 if I get my confiscated winnings back it's £1300 but my intention is to go for the confiscated winnings using the Daz B case as a precedent.

Dont do that, in fact don't even mention it, especially in the initial claim. If you can get a copy of their defence in that case from the Claimant, both the original and amended ones, they 'might' be useful but I would 100% suggest not to mention it at all on the initial claim form.

I would also do a DPA request before starting any claim, specifically asking for any live chat and email logs along with everything else.

Don't forget you must send a pre action letter asking for payment and telling them that you will take legal action if they don't pay within 14 days.

I would also suggest keeping most details off the forum as they obviously have staff on here reading. I would also suggest printing off and also saving a copy of their terms and conditions in case they magically get changed.

I think there is enough evidence on this forum alone to show EM are dodgy, hopefully the whole group is in the rouge pit before long. I know some of the casinos are ok, but if they choose to operate under the EM banner then thats their choice and they have to take what comes.
 
Dont do that, in fact don't even mention it, especially in the initial claim. If you can get a copy of their defence in that case from the Claimant, both the original and amended ones, they 'might' be useful but I would 100% suggest not to mention it at all on the initial claim form.

I would also do a DPA request before starting any claim, specifically asking for any live chat and email logs along with everything else.

Don't forget you must send a pre action letter asking for payment and telling them that you will take legal action if they don't pay within 14 days.

I would also suggest keeping most details off the forum as they obviously have staff on here reading. I would also suggest printing off and also saving a copy of their terms and conditions in case they magically get changed.

I think there is enough evidence on this forum alone to show EM are dodgy, hopefully the whole group is in the rouge pit before long. I know some of the casinos are ok, but if they choose to operate under the EM banner then thats their choice and they have to take what comes.

Yes all sound advice thank you. I'll probably stay silent on the matter now until there is some sort of worthy update or conclusion.

Cheers
 
Yes all sound advice thank you. I'll probably stay silent on the matter now until there is some sort of worthy update or conclusion.

Cheers

I obviously don't know if you have any experience with the court system but if you need anyone to look over anything you are sending to them or the court feel free to pm me and I'll have a look.:thumbsup:
 
So yeah my plan is to reluctantly begin legal proceedings to see what happens. If I get my net deposits back then it's worth £1100 if I get my confiscated winnings back it's £1300 but my intention is to go for the confiscated winnings using the Daz B case as a precedent.

I should add that I made the UKGC fully aware of all of this but they really weren't that interested and almost certainly did not follow up with everymatrix in any way, shape or form. I should further add that the tone of the emails from everymatrix suggested to me that they do not fear the UKGC in the slightest.

For your information, County Courts can't set precedents. Each case will be heard on its own merits. You can use previous cases to back your own case, but the Judge doesn't have to agree with previous decisions.
 
I had no trouble with casinocruise back when I was a customer there, but spinit really seems to be hesitant to pay out. I send every document asked of me, even the ones that have nothing to do with my gambling there but all I get in return isn't euros, but excuses.
 
I had no trouble with casinocruise back when I was a customer there, but spinit really seems to be hesitant to pay out. I send every document asked of me, even the ones that have nothing to do with my gambling there but all I get in return isn't euros, but excuses.

Can I ask what documents they asked for which are not related to gambling?
 
my bank account, when I have not deposited through there (only skrill)

I see. It's any old bollocks these days isn't it to stall you. I used a casino promoted by someone here who wouldn't pay out until I showed them the actual deposit transactions taken from my credit card statement which of course takes ages to show up and proves what exactly? Needless to say that casino website and the person promoting them won't be seeing me again.
 
After sending documents (one being renewed because of camera flash issues, the picture in question being the back of my ID which shows ABSOLUTELY NOTHING)... I had my withdrawal cancelled three times. After getting irate about this, I asked why. They cited technical issues. Then, I was assured it'll be fixed (it wasn't, 4th withdrawal cancelled). Funny, now that I posted in this thread and suggested in the chat that I have been patient, but I'm getting tired of this and will contact MGA, the withdraw was processed while I was going out and buying a pack of smokes.

Does anyone want to guess would I recommend this casino to anyone? :thumbsup:
 
After sending documents (one being renewed because of camera flash issues, the picture in question being the back of my ID which shows ABSOLUTELY NOTHING)... I had my withdrawal cancelled three times. After getting irate about this, I asked why. They cited technical issues. Then, I was assured it'll be fixed (it wasn't, 4th withdrawal cancelled). Funny, now that I posted in this thread and suggested in the chat that I have been patient, but I'm getting tired of this and will contact MGA, the withdraw was processed while I was going out and buying a pack of smokes.

Does anyone want to guess would I recommend this casino to anyone? :thumbsup:

Sorry, oldish thread but exactly the same...

I deposited from Skill and then cancelled to....withdraw to my VISA?!

Then when i said it needs to be back to original method then went on about needing to send in docs.

Shocking casino.
 
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Sorry, oldish thread but exactly the same...

I deposited from Skill and then cancelled to....withdraw to my VISA?!

Then when i said it needs to be back to original method then went on about needing to send in docs.

Shocking casino.

Deposit than cancealed it it???


Thats looking for trouble,

But yes normally sites pay back to last deposit but here is the trouble the rules are not 100% right across sites, I can deposit by bank and withdraw to skrill at VS but all depends whats been put in and took out from alot of sites, Just the other day I withdraw from a site, I forget now but stated you can withdraw certain amount like £40 to to one method and the rest has to be back to the other, It was ok as wanted it to where the 40 had to go any way,

But thats the trouble what if I closed my bank or shut down skrill? Casino have to take this in consideration, They do do but send out check, Perfect ok with me but not very convenient
 
i really don't know why they are accredited, there are reports of slow payouts everywhere on the internet. i didn't toich them again since i've heard all these reports about payout delays etc.
 
Their sister casino SpinIt was equally stubborn and oversensitive with the documents. Definitely turned me off.

READ THIS THREAD..... https://www.casinomeister.com/forums/threads/spinit-casino-any-experiences-with-this-casino.76664/

They will actually pay you.... Eventually.
But any document submission will take the maximum 72hrs+ to process, and if the initial submission is not accepted, then each subsequent submission will take another 72hrs+, each time, to process, and when your documents are FINALLY accepted, your withdrawal will still be subject to their mandatory pending period.

It's all stalling tactics, in the hope you'll reverse and lose your withdrawal.

... and, yeah, Hof1985, some accredited casinos do work this way.....:rolleyes::rolleyes:
 
Sorry, oldish thread but exactly the same...

I deposited from Skill and then cancelled to....withdraw to my VISA?!

Then when i said it needs to be back to original method then went on about needing to send in docs.

Shocking casino.

Depositing and withdrawing immediately is considered as money laundering. Most casinos want you to wager your deposit at least once. Sorry but your own fault if they want docs - should consider yourself lucky if they even want to pay you back at all w/o wagering.
 
Spinit

Apologies if I wasn't clear. Or you didn't get it

I didn't deposit and withdraw immediately. I deposited via skrill, played on and on and made request to skrill- as always.

Point made is that they wanted me to cancel it and put it to visa. All after 72 hrs plus pending

The point about docs is that I'm, like many others who've had issues, fully verified. Again, point made that their support changed reason why withdrawal needed to be changed.

Thanks for an utterly useless statement.
 
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Apologies if I wasn't clear. Or you didn't get it

I didn't deposit and withdraw immediately. I deposited via skrill, played on and on and made request to skrill- as always.

Point made is that they wanted me to cancel it and put it to visa. All after 72 hrs plus pending

The point about docs is that I'm, like many others who've had issues, fully verified. Again, point made that their support changed reason why withdrawal needed to be changed.

Thanks for an utterly useless statement.

Bit harsh considering you've been a member over 2 years and contributed nothing to the site, yet when someones tries to help you, you have a go at them. Maybe if you bothered to explain properly people would understand you

I deposited from Skill and then cancelled to....withdraw to my VISA?!

That clearly sounds like you deposited then wanted to cancel it and they made you withdraw to another method.
 

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