I got this answer from chat:
"Sorry for the wait. Okay, so unfortunately you are not currently eligible to receive bonuses at
All British, which is why you will not have received these spins. This is a management decision which we are unable to interfere with. Accounts are reviewed all the time so this decision could change in the future."
To which i replied
"So im on a bonus ban with no reason or explaination? wonderful. How do i go about closing my account please? I play online often and want to make sure i dont acidentally give this casino my funds as they dont look after me
12:45
incidentally i have been a member here since early 2015"