Casino aoutmatically setting slot bet at max bet

[angelcake]

I was just wandering if anyone could help me on a matter with a main street online casino.I had been happily playing numerous games over the weekend going from blackjack,to roulette and slots and was up to several hundred.I then went in on a slot game and hit spin(not max bet]and it had automatically by the casino set my bet at 750pound.I was gutted ,got on to them sraight away and said they would look into it but 5 days still no outcome.Does anyone think i would get this money back they are a decent place normally or what could possibly happen .Thanks in advance

 

[Repro]

I was just wandering if anyone could help me on a matter with a main street online casino.I had been happily playing numerous games over the weekend going from blackjack,to roulette and slots and was up to several hundred.I then went in on a slot game and hit spin(not max bet]and it had automatically by the casino set my bet at 750pound.I was gutted ,got on to them sraight away and said they would look into it but 5 days still no outcome.Does anyone think i would get this money back they are a decent place normally or what could possibly happen .Thanks in advance

I agree it's a bad thing that a casino automatically put it on "maxbet", but you won't get your money back. They'd say you had to check better before you made the spin.

I think the standard setting should be: Minimum coin size, minimum coins, max lines.

 

[pianoman]

Not likely mate ...

Does anyone think i would get this money back

Shame about that...
Who hasn't been a victim of that little gremlin?
If you'd won they'd probably have rejected it as "questionable" wagering strategy - when you lose it's your fault for not checking the setup first.
Happens too me all too often.
Get a bit sleepy, lean on the spacebar... ooops!
Tell support? Nah ... they don't wanna know!

Even on a game played for many hours...
Playing 30 lines x 1 or 2 cents a few months back, made a $22.50 "spacebar" bet.

No way they'd have credited a decent win on that size wager !!!
Online chat for half an hour - Useless!
They acknowledged it as obvious slip up my end.
Said they'd put $10 in my bonus account.
PM'd the rep here at CM and he said he thought they'd been polite 'n generous?
Told em to all go get stuffed and I won't be goin back there!

Lesson to be learned?
Check the game window, Don't imagine it won't happen again, Don't play when you're sleepy?

All the best..

 

[angelcake]

I could understand if i would of pressed max bet but I didnt it was just set at that when entering the game.They said they would send of to the people who do the progamme to check whats what.Who in the right mind would do 750 a spin.I have never had a problem with them before but if i dont get anything back even a good will gesture i wont be returning.Is it worth contacting the rep.keep trying to get an answer or just give up.

 

[Rick Deckard]

I could understand if i would of pressed max bet but I didnt it was just set at that when entering the game.They said they would send of to the people who do the progamme to check whats what.Who in the right mind would do 750 a spin.I have never had a problem with them before but if i dont get anything back even a good will gesture i wont be returning.Is it worth contacting the rep.keep trying to get an answer or just give up.

This happened to me a few weeks ago while playing a just launched new roulette game. I like you was very sure I hadn't doubled/increased etc the bet size. Nothing like this had happened before on their other roulette games.

My bets were around £2.50 in total per spin. OUT OF THE BLUE I noticed in the space of three spins my balance had dropped from £135 to £50 looked at the total bet amount which was now set at £28 per spin. Stopped immediately, contacted live help.

Explained and asked them to check the game data for errors. They replied with returning the balance back to what it was originally. Phew.

I lost that game eventually and decided not play it again.

So it is possible and does happen and they should have dealt with this instantly.


EDIT: Just like to add in case of confusion that this didn't happen to me at a mainstreet casino. I was playing at skyvegas on flash play professional roulette.

 

[DepositSpinLose]

can someone please list all the casinos from this group. there has been a few posts about this group lately and i dont know what casinos they are. thnx

 

[KasinoKing]

can someone please list all the casinos from this group. there has been a few posts about this group lately and i dont know what casinos they are. thnx

Las Vegas USA
Slots Plus
Sun Palace
Vegas Casino Online

KK

 

[hannie]

on some playtech casino does this to, i know betfair does this, i played there and my bet was on €1200 and my balance was €230 i was stressed out becaouse i tough it was allready gone but when i lowered the amount went back, scary things

 

[Nifty29]

IMO that behaviour is bordering on predatory.

However, you should always check your bet before you play. It only takes a second.

 

[all4greed]

Quick search: 750 British pounds sterling = 1199.9250 US dollars

Is that right? How can a spin amount be that high?

 

[Repro]

Quick search: 750 British pounds sterling = 1199.9250 US dollars

Is that right? How can a spin amount be that high?

That is about right.

I really don't know if anyone ever bets that high (except for these accidents).

 

[Nifty29]

The op said they had several hundred in their account, so unless they had $750+ then I wonder if they meant $75 not $750. I don't ever remember seeing any slot with a max bet anything like that.

 

[Gremmyboy]

Mg are really bad for that. Happens to me alot!

I go from playing RTG which uses the spacebar as your normal spin and the I get bored and go to MG and whammo... Press the spacebar for a nice max bet.
Sometimes it pays off but most times not! Really sucks!

I have noticed too that when you load most MG games that they start out set to max bet or a very high bet 10x per line, etc...
This seems to happen only the first time you load a game you have never played....Once it's been played it remembers the state it was in last time you played and keeps the bet size.

MG's max bet button is in a stupid place too....! Many times I've pressed it by mistake as it is right next to the spin button.

It really wouldn't be that hard for MG to put a pop up warning box in the code that pops up asking 'are you sure you want to make this bet' if it noticed an anomaly like a player doing a huge bet of say $250 or something similar when they had been betting $1.25 for an hour or so!
Of course it only serves to make more money for them from these accidents so I doubt they would spend the time or effort to alter the code!


Cheers
Gremmy

 

[chuchu59]

I was just wandering if anyone could help me on a matter with a main street online casino.I had been happily playing numerous games over the weekend going from blackjack,to roulette and slots and was up to several hundred.I then went in on a slot game and hit spin(not max bet]and it had automatically by the casino set my bet at 750pound.I was gutted ,got on to them sraight away and said they would look into it but 5 days still no outcome.Does anyone think i would get this money back they are a decent place normally or what could possibly happen .Thanks in advance

It really depends on whether you had played the slot before at the casino in question. If so, the bet size should be the same as when you last played it. That said, RTG is constantly making updates and sometimes the bet size is altered even though you had played before. However, it's normally $0.05 per line ie $1 for 20 lines and $1.25 for 25 lines.If you had played the particular slot at this casino before and they defaulted the bet size to a much higher amount that is rouguish behavior as it takes into account the fact that most online gamers are an impatient bunch and will simply spin away at the earliest opportunity.

 

[mattsgame]

I was just wandering if anyone could help me on a matter with a main street online casino.I had been happily playing numerous games over the weekend going from blackjack,to roulette and slots and was up to several hundred.I then went in on a slot game and hit spin(not max bet]and it had automatically by the casino set my bet at 750pound.I was gutted ,got on to them sraight away and said they would look into it but 5 days still no outcome.Does anyone think i would get this money back they are a decent place normally or what could possibly happen .Thanks in advance

It really depends on whether you had played the slot before at the casino in question. If so, the bet size should be the same as when you last played it. That said, RTG is constantly making updates and sometimes the bet size is altered even though you had played before. However, it's normally $0.05 per line ie $1 for 20 lines and $1.25 for 25 lines.If you had played the particular slot at this casino before and they defaulted the bet size to a much higher amount that is rouguish behavior as it takes into account the fact that most online gamers are an impatient bunch and will simply spin away at the earliest opportunity.

750pound a spin I don't even think RTG slots go that high.

Most of the RTG casinos I play at stop at $125 a spin... something is a miss..

Maybe a good sign for you to just leave them, as a lot of bad rep is coming out about the Mainstreet group lately. Cm has even removed them from there accredited list.

As Chuchu pointed out most of the time for me if I open a new slot or after an update the slots are set to 0.5 a line.

Cheers
Matt

 

[SlotMonster]

Good points. I think casinos should implement a warning, like "You are going to play with Max Bet, are you sure?" IMO the easiest way to keep players in safe

 

[angelcake]

The stake was 750 GBP,it was at Betfred Casino,I think it was 15lines x50pound.I have been on the phone every day complainig and i actually recieved a big 100 pound as a good will gesture what a joke

 

[angelcake]

And a reply for chu chu i had played this game before at maybe 2 pound may be 3 but the software automatically sets your bet at the highest i hace been told i need to reset the bet in future.how many people will have been done by thia and i get a poor 100 pound

 

[chuchu59]

And a reply for chu chu i had played this game before at maybe 2 pound may be 3 but the software automatically sets your bet at the highest i hace been told i need to reset the bet in future.how many people will have been done by thia and i get a poor 100 pound

So it's playtech. My experience with this Man. U. casino had been good . However, as I havent played at these casinos for several years, I cannot recall whether players are required to adjust their bet size every time they log in or whether the bet size is defaulted to the amount they last played. If its the former and you knew you had to re-adjust you have no case. However, if its the latter they have to explain why they took the initiative to alter your bet size despite your having played this slot before albeit at a much lower amount.A conspiracy theory would be that they are aware of your balance and take advantage of impatient players who will simply spin away at the earliest opportunity and hence adjust the bet size to accomodate your balance.

 

[Nifty29]

I think its disgraceful that they allow anyone to bet $750 per spin.

 

[chuchu59]

I think its disgraceful that they allow anyone to bet $750 per spin.

It would be even worse if they automatically set the bets at sizes relative to your usual deposits/balance. Say, you normally deposit 100 and they default the slots to 75 per spin meaning you have enough money for a single spin. Most wont mind 750 per spin as they dont have that much to start with so even if you press spin the reels wont go.

 

[felicie]

You should have to hit Max Bet for it to be on Max Bet. I 've made the mistake of hitting Max by accident and lost it all or even won because of it but if you hit Spin, it should be the same as your last spin or new spin. If it automatically went to max, omg. lol I think something stinks.

 

[angelcake]

Would anyone try to take it further as they have give me 100 pound good will gesture but i think that stinks and like Chu Chu stated they know people are impatient and will not always check what the computer has set the bet at.I think its rougish behaviour imagine how many people will have been caught out.Just imagine if you had a balance of five thousand pound would it set the bet at this.Would it be worth puting a complaint in through here. Advice please needed.

 

[Nifty29]

As much as I think that the software should be set at the last bet you made when returning to a game, ultimately it is the player's responsibility to check their bets.

It sucks but its reality. Impatience isn't really a defence.

I remember the opposite a few years back where someone had been betting $100 a hand on power poker, left the game to make a deposit, then returned and hit deal and got a pat straight flush......only to realise it had gone back to $5.

 

[De Beuker]

As much as I think that the software should be set at the last bet you made when returning to a game, ultimately it is the player's responsibility to check their bets.

It sucks but its reality. Impatience isn't really a defence.

I remember the opposite a few years back where someone had been betting $100 a hand on power poker, left the game to make a deposit, then returned and hit deal and got a pat straight flush......only to realise it had gone back to $5.

I'm sorry, but I disagree with you on this one.
We're not talking about a 'normal' max. bet spin here, like with Microgaming.
That might cost you 20x your normal stake.
750 pounds per spin is so far out of anything you would normally play that its outright roguish to set a slot to that default.

Maybe some Arab oiltycoon would play like that, but these betsizes should only be available on players request, special whale settings, and in no way be a default setting.


Ofcourse the casino will say that you COULD have won, but its my opinion that no software should ever allow this to happen, plain and simple.
And I'm actually very surprised that it can.

 

[Nifty29]

I'm sorry, but I disagree with you on this one.
We're not talking about a 'normal' max. bet spin here, like with Microgaming.
That might cost you 20x your normal stake.
750 pounds per spin is so far out of anything you would normally play that its outright roguish to set a slot to that default.

Maybe some Arab oiltycoon would play like that, but these betsizes should only be available on players request, special whale settings, and in no way be a default setting.


Ofcourse the casino will say that you COULD have won, but its my opinion that no software should ever allow this to happen, plain and simple.
And I'm actually very surprised that it can.

Well actually we kinda agree. I did say it was disgusting behaviour to set the default that high, but we are talking about 2 seconds to check your bet before you spin. Given that every casino is different, and anyone who has played for 5 minutes will know this, so there has to be at least some responsibility on the player.

If the casino refunded this bet, every low roller in town will be taking a $750 spin and claiming it was an accident. You may think its far fetched, but it will happen.

 

[aceking123]

hi most playtech casinos are pre set to high level bets before you even start to make a bet , if youve done a reinstall of a playtech casino , you will find on return that slots have been preset back to max bet .

i know it seems unfair but you should of checked on your bet before you spun , point im making what if you hit 10k on that bet would you be offering the other 9,250 quid back to the casino ? i doubt it , just take it as a lesson learnt check your bets before hitting that spin button .

least you tried to complain & at least they did offer a good will gesture better than nothing at all .

 

[gloria460]

I do believe that this is roguish. Who in the world has a max bet of almost 1200.00?? The money should be given back plain and simple.

This sorta happened to me at Hard rock in Tampa except it was nowhere near your bet size. I had been playing 2 cent machines on wolf run and was moving around the casino playing the same machine.

I sat down and put in my voucher of 254 dollars and six spins later I had 14 dollars. I did not even notice I was sitting at a dollar machine and was playing 40 a spin...boy was I bummed out but it was nothing that I could do so left with my 14 bucks...no machine in Hard rock is set at max bet so this online casino was set to take unsuspecting depositors money. They probably catch a lot of people this way.

 

[felicie]

Me too thinks it's roguish. She walks in, sits down, hits Spin and surprise! It was Max Bet? Totally deceptive.

 

[De Beuker]

Well actually we kinda agree. I did say it was disgusting behaviour to set the default that high, but we are talking about 2 seconds to check your bet before you spin. Given that every casino is different, and anyone who has played for 5 minutes will know this, so there has to be at least some responsibility on the player.

If the casino refunded this bet, every low roller in town will be taking a $750 spin and claiming it was an accident. You may think its far fetched, but it will happen.

The solution to that problem is very simple: Dont set your slots at such an insane max. bet.

Ofcourse the player has the responsibility to check the betsize before playing.
I always do that, or try to, but sometimes in the heat of the moment you forget.
I dont think that there are many players who NEVER accidently hit a max. bet spin.
Shit happens, but it should never have such devastating consequences.

There's nothing wrong with casinos showing a little responsibility too imho..

 

[lamarsh]

I would think that the casino would send out an email or popup regarding this. It would totally take you by surprise. In essence, they have now changed the rules without warning.

 

[Nifty29]

I can tell you that I never use the max bet button only the spin button, due to being punked a few times in the past. Never at any time did I consider asking the casino to refund the bet. As someone pointed out, would they have returned the winnings if they had hit a winner? No way Jose'! I'm sorry, but you can't have it both ways.

I repeat.....I think it's wrong to set the default so high, BUT it is a separate issue to whether the OP should have taken 2 seconds to check their bet, and AFAIK such s requirement is in the general terms of every casino.

Gloria's example was a good one. Did she ask the casino for a refund because she didn't check the denomination of the machine? Of course not, because she realised it was her mistake AND she could well have hit something huge.

Yes the casino has made an error in judgement regarding the settings, but so did the player in regards to ensuring their bet was correct.

The $100 bonus probably reflects the casinos' share of the blame so the OP should consider himself lucky that he got a $750 bet for only $650. Most casinos would just say "tough bikkies".

 

[felicie]

Ok so we've been 'punked' nifty? lol which means hit Max Bet by mistake right? Ok, except she says she hit SPIN not MAX. Am I missing something here? Plus support told her they'd look into it. They can see if she hit Spin or Max can't they? Its too coincidental that the default was set so close to her balance amount also. stinky stinky stinky.
On the other hand, if what she did was hit Max Bet by mistake then I'm with you 100% that it's player's responsibility to check.

 

[vinylweatherman]

Other arguments aside, there is one other that is with the player all the way:-

RESPONSIBLE GAMBLING!

In setting the slot to default to $750 per spin every time the game is loaded, regardless of the players' own playing style. Have the casino demonstrated the right attitude to doing it's own part in promoting responsible gambling among players?

This situation is the classic "accident waiting to happen", since the casino has made the player responsible for checking each and every game to ensure that the default is a bet they are happy to make.

The RESPONSIBLE attitude would be to either retain the stake from the last session, or to set a default that the majority of players feel is not too far off their usual bet.

Can the casino argue that the majority of it's players would be comfortable making the odd $750 default bet through forgetting to set up the slot before taking their first spin?


The FIRST section in the standards expected of a CM accredited casino focus on this very topic.

Player and Responsible Gaming Focused

Must forbid underage play.
Must have a clean history of fairness towards their customers.
Must be able to take care of any player issue swiftly and professionally.
Must display information about responsible gambling, with links to relevant organizations.
Must offer and enforce spending limits in addition to both temporary and permanent self exclusion options.

Although there is no specific point dealing with the choosing of software bet defaults, the last one comes close.

Would setting a game to always load with a $750 stake be considered as "OK".

They certainly don't "offer" a service to the player that would protect them from accidental'y making that $750 spin, and they can't "enforce" something they don't offer.

Well, this is Main Street, and they recently lost their accreditation over their attitude to timely payments of player withdrawals. This is yet another move in the wrong direction.

We KNOW that the default bet is something the operator has control over, so this is no accident, they CHOSE to set the default this high for their players.

I have loaded many RTG slots, and the default is usually a max coin and max line bet between $2 and $10. I have not even found it POSSIBLE to push the bet past $125, as this seems to be the RTG default setting.

 

[angelcake]

I would just like to thank everyone for thier comments.I never hit max bet as some people may have thought just spin it was already set at this bet.I would just like to point out that i have spoke to the casino manager and it has now been resolved to my satifaction.Thankyou Betfred

 

[Nifty29]

I would just like to thank everyone for thier comments.I never hit max bet as some people may have thought just spin it was already set at this bet.I would just like to point out that i have spoke to the casino manager and it has now been resolved to my satifaction.Thankyou Betfred

OK I'm lost.

What has Betfred got to do with this...they aren't a Mainstreet casino...

Are you able to tell us what the resolution was?

 

[chayton]

I've been caught at Intercasino - their games default to max bet every time you open them. Of course it's $25 not $750, but still, you have to reset every time you enter a game. I haven't played there for awhile so I don't know if it's still the same.

 

[chayton]

OK I'm lost.

What has Betfred got to do with this...they aren't a Mainstreet casino...

Are you able to tell us what the resolution was?

post #17 the OP specified that this happened at BetFred - not sure how they got MainSt at the beginning...?

 

[ergopro]

OK I'm lost.

What has Betfred got to do with this...they aren't a Mainstreet casino...

Are you able to tell us what the resolution was?

Maybe she meant a high street bookie/casino in her opening post.

 

[gloria460]

I would just like to thank everyone for thier comments.I never hit max bet as some people may have thought just spin it was already set at this bet.I would just like to point out that i have spoke to the casino manager and it has now been resolved to my satifaction.Thankyou Betfred

I usually don't push for what the resolution was but in this case can you at least tell us what it was? I'm also getting tired of casinos giving players the run around until they find out that the player has outed them on casinomeister.

 

[KasinoKing]

Maybe she meant a high street bookie/casino in her opening post.

Confused me too at first - but I worked that out too in the end!

I usually don't push for what the resolution was but in this case can you at least tell us what it was?

I agree. I must admit I find it somewhat irritating when I'm following a thread like this one, eager to see how it pans out, only to be left wondering at the end when the OP just says "it's sorted"...

So come on Angel - HOW was it resolved?
Please tell!
KK