Your Input Please All British Casino, mistaken large bet

dealer wins

Experienced Member
Joined
Oct 25, 2006
Location
London the sh$thole
OK so I signed up to ABC, took their welcome offer of £100 + £100 bonus.

I play slots, and at stakes upto about £1.5 max a spin, usually 40-80p. Had a couple of hours playing Thursday night, then yesterday after playing several slots, I loaded up a slot called "Manhatten Wild" and thought I was betting 50p, when after 2 spins realised it was £50!!

I wondered how I could have made the mistake, but (see screenshot) the stakes IMO are not clear. the bets between £1 and £5 are shown as 1.00 2.00 etc, but after than £10 is shown as just 10, with no £1 or decimal places. So I clicked on 50 assuming it was 50p. Anyway I went on live chat and asked if they could do anything, was told no as "they would have paid had it hit a big win" I then pointed out they wouldnt as I was using a bonus with a max bet rule of £5. She agreed and apologised but still said nothing could be done.

After than I just asked for my account to be closed and forfeit the balance as it was pointless playing on because I had breached the t&cs of the bonus.

I fully accept that I made the error in betting £50, but due to the unclear stake page, the fact its obvious I wasnt doing it on purpose as it breached the bonus, I feel they could have cancelled those 2 bets.

On well another casino crossed of my list.

Screen Shot 05-22-20 at 08.19 PM.JPG
 

Gaz237

Meister Member
MM
Joined
May 8, 2014
Location
chelmsford UK
Personally from your screen shot, I think it's pretty obvious it was a £50 stake.

However, seeing as you was on a bonus and could never of profited from the bets, I feel the casino could (as other casinos have done in the past) and should of cancelled those bets and put you back as your were, as it's was obviously a mistake.

Speak to the rep @L&L-Jan to see if he can send some goodwill in your direction.
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
I do feel bad for you as I am sure you didn’t mean to bet £50 and I do agree sometimes the stakes are confusing especially on PNG games etc.

On this occasion though it is fairly clear that the stakes are in ascending order, top to bottom.
 

dealer wins

Experienced Member
Joined
Oct 25, 2006
Location
London the sh$thole
Im honestly not too bothered, I totally accept I made the mistake. Anyway I asked for the account to be closed yesterday so im just going to move on. Thanks for the feedback, guess its a reminder to self to carefully check stake size in future.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Have you actually spoken to @L&L-Jan ?
I agree with others though, the stake is clear, I mean, if you thought 50 was 50p, what did you think 0.50 was? 1/2p?

Live chat at most casinos would say the same tbh, its when you go higher up that they sometimes would reset your balance or similar. Totally understand why you closed your account, I have done so at some casinos in similar circumstances, but considering how responsive Jan is on here, think a PM might have been the way forward.
 

Gaz237

Meister Member
MM
Joined
May 8, 2014
Location
chelmsford UK
Im honestly not too bothered, I totally accept I made the mistake. Anyway I asked for the account to be closed yesterday so im just going to move on. Thanks for the feedback, guess its a reminder to self to carefully check stake size in future.
You have nothing to lose by contacting @L&L-Jan , He is by far up there as one of the best reps on this forum.

Seems strange to start a thread if you are not bothered about the outcome.

Casino chat are basically reading from a script with no discretion, the reps are much further up the chain, seems daft to not approach the rep, for what was clearly an honest mistake.
 
Last edited:

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I don't get why you'd close your account when you acknowledged it was your mistake. It's like ordering the wrong dish at a restaurant, and deciding not to go back there again because of it.
 

Jono777

Meister Member
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I agree with Gaz and others that its clear its not 0.50 bet as that is clearly in the top row, as with all No Limit slots. Also that the larger bet sizes are towards the bottom as it runs in order.

This being said, whatever the reason you've already admitted it was your error, The moment I noticed I'd done something like this I'd have sent an email to the powers that be, something like....

"Hey, I messed up but admit my error, only just joined your casinos and was enjoying my session, anything you can do to help me out with an obvious mistake, one I will learn from :oops:"

Not making decisions for anyone but feel confident with this situation that Jan will pull out all the stops to do his best to do what he can!
 

irish-ranger

Experienced Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
I closed the account because the £70 quid I had in there after my £100 mess up was also dead money, as I breached the t&cs of the bonus.
This is what happened to @Playford7 last month he spoke to live chat left it there until he spoke to Jan and on Monday morning the bonus was reset.
You were a bit premature closing the account as it probably would have been sorted for ya.
 

bamberfishcake

Experienced Member
MM
Joined
Jan 8, 2019
Location
Essex
I agree a bit more attention would help next time but i have done the same.

I play NoLimit City quite a bit and although its clear to me thats a £50 bet i agree that at a fleeting glance it easily could confuse. Should have a denomination next to the number in case i think.
 

dealer wins

Experienced Member
Joined
Oct 25, 2006
Location
London the sh$thole
I hear the "mood music", I would be quite happy to reopen my account and ask them one more time if they would be kind enough to reconsider. As myke says above, in my mind I was looking at stakes of 10p 25p 50p 70p 100p on the bottom row, then on the next row stakes going from £1 - £5 so didnt even notice the top line as in my mind I had assumed they would be the high limits as I thought stakes were increasing with each row up.

If that bottom line has either a £ sign, or decimal points like the other rows, I would have never made the error.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
It's perfectly clear. I don't understand how anybody reasonably could not see that is a £50.00 bet, especially as the £0.50 bet is shown right at the top. Which is where you'd expect it to be.

There is also no need for the decimal point.

A bet is 1 unit. The cheapest bet is 20% of a unit, i.e. 0.2. You chose a bet of 50x1 unit.

NoLimit slots also prevent you from betting more than you have available, so in this case the bets above 50x are not available to you.
 

Gaz237

Meister Member
MM
Joined
May 8, 2014
Location
chelmsford UK
I hear the "mood music", I would be quite happy to reopen my account and ask them one more time if they would be kind enough to reconsider. As myke says above, in my mind I was looking at stakes of 10p 25p 50p 70p 100p on the bottom row, then on the next row stakes going from £1 - £5 so didnt even notice the top line as in my mind I had assumed they would be the high limits as I thought stakes were increasing with each row up.

If that bottom line has either a £ sign, or decimal points like the other rows, I would have never made the error.
I don't really understand why your are trying to argue why the numbers confused you?. ( only 1 person has semi agreed with you anyway).

At the end of the day, it was your mistake and you throwing a paddy and closing your account, when you could of come on here and started a thread for advice.

It was clearly a genuine mistake and unless you contact Jan anything else said is pointless.
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Top