Careful with Betsson

[Nate]

It is strange ..

Last week i withdrawed from betsson about 10k to skrill and deposit was about 5 k. Every withdraw i get in 2min- 3hours . One was pending 8 hours put cs getted it me in 15 minutes after contact them. I dont need to complaint..

This is very strange. They sayed me it is ( AML regulations ). I just cant believe it anymore if so many is affecting of it.

Maybe, or not..

They have not stalled my withdraws . And if they start , i dont play there anymore.

Yeah this is what i stated - They pick and choose who they pay quickly. Sometimes if its pending 17 hours and you go to Live Help only a very few of the agents will try to help and get it processed. Others are just full of crap and tell you - You need to wait.

Nate

 

[Weißwurst]

To anyone who plays with this group, have they gotten better? I won a large balance on their TonyBet website and they are stalling my cashout but I thought they were a legitimate Casino group.

 

[sapit222]

I havent played at TonyBet so dont know about that casino, but i play at Nordicbet and Betsson and they are usually instant with withdrawals and i have never had any problems there.

 

[sapit222]

@Betsson-Group @TonyBet_rep

 

[Weißwurst]

Thanks that is some good news as I have a severely delayed payout after a big win. Thank you.

 

[Betsson-Group]

My name is Roger and I am the Betsson Rep. As I have privately explained and I can also confirm in public, Betsson group has no connection to Tonybet.com as this is not one of our brands. Therefore I am sorry to hear about these difficulties, however we are unable to assist in any way and warmly recommend to contact Tonybet.com directly.

 

[Weißwurst]

Why does it say on Wikipedia you purchased them in 2016 for 6€ million?

Roger,
Also another thing that doesn’t make sense, if you don’t own them it’s just a coincidence on your own website you have offices in Estonia where TonyBet is also based? I don’t know of many gambling websites based there except for the two of you.

Roger,
In our private message you stated you guys only bought their operation in Lithuania, but Betsson has an office in Estonia according to the Betsson Group website. TonyBet is also based in Estonia apparently.

This is the first time I have seen two gambling websites with offices in Estonia. Sure seems very coincidental to me.

Another strange coincidence, I just got off live chat with TonyBet.com. Their customer support team said their offices are:
“Operator” is TonyBet OÜ, an Operator incorporated in Estonia, registration code 12103082, having its registered office at Tornimäe 5, 10145 Tallinn, Estonia.

If you visit this Betsson official page:

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, your address in your Estonia office is:
Triogames OÜ/Estneti OÜ <br />Tornimäe 5, Tallinn, Estonia.

It would be quite a coincidence you have absolutely nothing to do with TonyBet yet you have the exact same address in Estonia???

 

[thr0b]

Doesn’t look to me like they’re part of Betsson. I think the description on the site is a bit “Engrish” - but it suggests on a reading that they retained heir UK-focussed site and the rest was sold.

The license is independent of Betsson. I don’t think Betsson have anything to do with this, no matter how hard you try to find a connection.

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As they’re UKGC regulated, you are very well protected if they decide to not pay you for unfair reasons.

Equally, they are subject to stringent requirements if they have any doubts before paying you.

 

[Weißwurst]

Doesn’t look to me like they’re part of Betsson. I think the description on the site is a bit “Engrish” - but it suggests on a reading that they retained heir UK-focussed site and the rest was sold.

The license is independent of Betsson. I don’t think Betsson have anything to do with this, no matter how hard you try to find a connection.

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

As they’re UKGC regulated, you are very well protected if they decide to not pay you for unfair reasons.

Equally, they are subject to stringent requirements if they have any doubts before paying you.

Of course I’m want to cooperate and I wanna get this over with. I just find it a little weird that they have the exact same address in Estonia I’m not trying to find a connection I don’t care. I’m just pointing out the obvious.

 

[Borgie]

So what happened?

 

[Weißwurst]

So what happened?

With why they have the exact same address, and are the only two gaming companies in Estonia? Which would be one of the biggest coincidences I’ve ever seen if they actually aren’t related? I don’t know you’ll have to ask them.

Or my original complaint? See this thread: TonyBet Slow Pay

Just to confirm, the Swedish Online Gambling Authorities confirmed that TonyBet is in fact owned by the Betsson Group. I guess that explains them having the exact same address in Estonia? Why on earth is Betsson trying to deny their relationship to them?

 

[Borgie]

Just to confirm, the Swedish Online Gambling Authorities confirmed that TonyBet is in fact owned by the Betsson Group. I guess that explains them having the exact same address in Estonia? Why on earth is Betsson trying to deny their relationship to them?

If you have A PAB going you are not allowed to post at all on the subject . So stop now even though its not directly related or the PAB could be scrapped .

 

[Bloatgoat]

I'm pretty sure that larger cash-out amounts do go through more rigorous checks, so i wouldn't be surprised if they took longer than usual... quite whether the extra length of time they take is reasonable i don't know...

I wonder why this is 'required' and more important, to stall the whole thing for 36 to 48 hours. If one should withdrawl it should go on withdrawl and not able to cancel that withdrawl. As I would do a payment to the casino which is processed instant, the withdrawl should be instant as well. Sure, another name's CC or debit card could be used in the proces of a deposit, but they should have encountered that at a way early stage and not when someone finally has a great / bin win and to have it stalled.

They know damn well that there is a majority eger enough to blow the whole withdrawl up because they cant control themself at a certain level. Online casino's should simply play more straight forward just as they require from us as a player. Not the other way around.

 

[trancemonkey]

I wonder why this is 'required' and more important, to stall the whole thing for 36 to 48 hours. If one should withdrawl it should go on withdrawl and not able to cancel that withdrawl. As I would do a payment to the casino which is processed instant, the withdrawl should be instant as well. Sure, another name's CC or debit card could be used in the proces of a deposit, but they should have encountered that at a way early stage and not when someone finally has a great / bin win and to have it stalled.

They know damn well that there is a majority eger enough to blow the whole withdrawl up because they cant control themself at a certain level. Online casino's should simply play more straight forward just as they require from us as a player. Not the other way around.

Well hopefully withdrawal reversals will be banned or limited soon. I would limit them to an hour. Or ban them altogether!

 

[brianmon]

I wonder why this is 'required' and more important, to stall the whole thing for 36 to 48 hours. If one should withdrawl it should go on withdrawl and not able to cancel that withdrawl. As I would do a payment to the casino which is processed instant, the withdrawl should be instant as well. Sure, another name's CC or debit card could be used in the proces of a deposit, but they should have encountered that at a way early stage and not when someone finally has a great / bin win and to have it stalled.

They know damn well that there is a majority eger enough to blow the whole withdrawl up because they cant control themself at a certain level. Online casino's should simply play more straight forward just as they require from us as a player. Not the other way around.

Your casino account might be credited instantly. But that doesn't mean the casino actually receives the money into their accounts instantly, especially with debit and credit cards. The funds are just 'reserved' for processing by your bank. The funds may not arrive at the casino for 24-48 hours.
Which might explain why there can be delays with withdrawals. The casinos are maybe making sure they actually have the deposit, before paying out a withdrawal.
They should be able to trust their payment processors and the banks.But if a particular casino isn't funded very well. It may be a cash flow thing.
Not that I'm on the side of the casinos. But AFAIK, that's how it works

 

[Bloatgoat]

I know,

They get their invoice billing thing in every x period of time, and the actual transfer goes and comes within 24 to 48 hours. But still; our payment is instant processed, written off our bank accounts.

 

[Weißwurst]

If you have A PAB going you are not allowed to post at all on the subject . So stop now even though its not directly related or the PAB could be scrapped .

I’m not discussing my PAB. It is my understanding while a PAB is ongoing you cannot talk about the process, and what is happening which I am not doing. But does it also preclude you from posting in the forum about anything? I’m sharing information not related to my PAB.

 

[dunover]

I’m not discussing my PAB. It is my understanding while a PAB is ongoing you cannot talk about the process, and what is happening which I am not doing. But does it also preclude you from posting in the forum about anything? I’m sharing information not related to my PAB.

Yes, we understand you and of course you can post while a PAB is in process (about other matters) or the subject of slow withdrawals in general, but Borgie is correct as these posts contain material and allegations directly relevant to the other party. So I would recommend you play safe as it won't help your PAB at all.

 

[Weißwurst]

Yes, we understand you and of course you can post while a PAB is in process (about other matters) or the subject of slow withdrawals in general, but Borgie is correct as these posts contain material and allegations directly relevant to the other party. So I would recommend you play safe as it won't help your PAB at all.

To play it safe you are right. But Max said saying that the Swedish Gaming Authorities declaring TonyBet as part of Betsson Group in their email to me (their words not mine), is not violating PAB Ts&Cs. I’m sharing information that people are legitimately curious about, and it has nothing to do with my PAB. But I appreciate you looking out.

 

[Borgie]

To play it safe you are right. But Max said saying that the Swedish Gaming Authorities declaring TonyBet as part of Betsson Group in their email to me (their words not mine), is not violating PAB Ts&Cs. I’m sharing information that people are legitimately curious about, and it has nothing to do with my PAB. But I appreciate you looking out.

Ok share away but I didn't see a queue of curious people throwing up their hands in horror at this revelation. Really nobody responded much. You want to throw mud and be outraged at Tonybet and Betsson group as they are holding your funds etc. I get that. Really though you just need to be patient and sit on hands for now.