Betsson demands private financial information about me

[fiormal]

Hi all,

I don't have a lot experience with online casinos, but it's look weird for me.

Every my deposit doesn't exceed 1000 usd and I lost probably about 3000usd for December (all time).

Then, at some point BEtsson stopped paying me and started demanding that I supply them with private financial information

"We would like to inform that our relevant team kindly asked you to send us SOI."

I sent screenshot from ecopayz with winnings from another casino to Betsson, but they said: "We would like to kindly ask you to provide a screenshot of your bank statement in order to us be able to see the transactions like, for example, the winnings that you received from others casinos in your bank account or from where you receive money."

I tried to explain that it's not safe to me in my country now and I don't do it. My bank statement doesn't include any transactions from casinos and I don't know that do now.

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[Dinahnana]

Hi all,

I don't have a lot experience with online casinos, but it's look weird for me.

Every my deposit doesn't exceed 1000 usd and I lost probably about 3000usd for December (all time).

Then, at some point BEtsson stopped paying me and started demanding that I supply them with private financial information

"We would like to inform that our relevant team kindly asked you to send us SOI."

I sent screenshot from ecopayz with winnings from another casino to Betsson, but they said: "We would like to kindly ask you to provide a screenshot of your bank statement in order to us be able to see the transactions like, for example, the winnings that you received from others casinos in your bank account or from where you receive money."

I tried to explain that it's not safe to me in my country now and I don't do it. My bank statement doesn't include any transactions from casinos and I don't know that do now.

Bettson is a good casino and they must have a reason for asking you for this information. Contact the Rep Here:http://www.casinomeister.com/forums/members/betsson- group.html


Give the rep your info and he will look into it for you.

 

[Borgie]

Hi all,

I don't have a lot experience with online casinos, but it's look weird for me.

Every my deposit doesn't exceed 1000 usd and I lost probably about 3000usd for December (all time).

Then, at some point BEtsson stopped paying me and started demanding that I supply them with private financial information

"We would like to inform that our relevant team kindly asked you to send us SOI."

I sent screenshot from ecopayz with winnings from another casino to Betsson, but they said: "We would like to kindly ask you to provide a screenshot of your bank statement in order to us be able to see the transactions like, for example, the winnings that you received from others casinos in your bank account or from where you receive money."

I tried to explain that it's not safe to me in my country now and I don't do it. My bank statement doesn't include any transactions from casinos and I don't know that do now.

I got asked for this information recently too both from Betsafe and Starspins. There seems to be a requirement for them to know where you are funding your deposits from and that there is no money laundering going on .
Ask the rep what they will accept as proof . If you dont use your bank for deposits etc the bank statement wont help them anyway.

I was angry at the time , it felt instrusive especially as I am verified already, however I had to decide whether I wanted to carry on playing there, I suspect other casinos will follow suit with this lone of questioning.

 

[fiormal]

I know that BEtsson is good. I research before playing.

If I use ecocard to receive money from atm and all my winnings come like this, then what I can to show them?

 

[Tirilej]

I know that BEtsson is good. I research before playing.

If I use ecocard to receive money from atm and all my winnings come like this, then what I can to show them?

I don't think it's winnings from casinos they have to see, but just the fact that you do have an income that weights up to how much you use for gambling.
They need to know the money isn't coming from criminals. It's not a common request yet but it will be.
Talk to their rep and see what you can show them.

 

[Jd666]

I got asked for this information recently too both from Betsafe and Starspins. There seems to be a requirement for them to know where you are funding your deposits from and that there is no money laundering going on .
Ask the rep what they will accept as proof . If you dont use your bank for deposits etc the bank statement wont help them anyway.

I was angry at the time , it felt instrusive especially as I am verified already, however I had to decide whether I wanted to carry on playing there, I suspect other casinos will follow suit with this lone of questioning.

Then I will ask them what they do with my losses

 

[Jasminebed]

This is a outrageous request for a player that has deposited $1000 using an ewallet.

They may suspect he is part of a gambling syndicate. Which casinos don't like, and many have terms against it, but it is not a crime in and of itself.

He's already complied with showing he had funds to ecopayz from other casinos.

 

[mimi26]

This is a real annoyance of mine

Honestly if any casino asked for my bank statements and to see where the money was coming from I would tell them to take a run and jump.

Its not that I have anything to hide its the fact that you dont just scan bank statements wage slips or anything else private they require to anonymous people across the internet, I dont see the relevance of it at all, what about people, such as taxi drivers who are paid real time cash and whose money rarely sees a bank account. They are taking things to far now.

I myself have 3 accounts, one for gambling one for personal and one for business, would they require to see all 3?

also added I have 2 incomes one PAYE one limited company and quite frankly its no one elses business what I earn

 

[fiormal]

Talk to their rep and see what you can show them.

I did

This is a outrageous request for a player that has deposited $1000 using an ewallet.

no, I told that every my deposit doesn't exceed 1000usd. I can't lost 3000usd, if I deposited only 1000usd.

 

[Mr Wild]

There is a new EU directive that is coming into force this year in a couple of months.

Any online business not only online casinos need to know the source of funds when gambling over a certain amount. These questions will become more frequent from casinos after the summer.

 

[Tirilej]

There is a new EU directive that is coming into force this year in a couple of months.

Any online business not only online casinos need to know the source of funds when gambling over a certain amount. These questions will become more frequent from casinos after the summer.

Do you know if they will start counting from when we signed up, and if it will also be for us lowrollers at all?

 

[Mr Wild]

Do you know if they will start counting from when we signed up, and if it will also be for us lowrollers at all?

It dont matter when you signed up. It's something that will affect everyone.

Last time I heard it was making transfers over €2000 within a 24 hour period that would make a company review a user. After that the company need to decided to do an EDD or not. EDD means enhanced due diligence which would help the company to figure out the source of funds.

If the company choose not to do an EDD and the customer is caught with AML or other criminal activity, the company can risk being fined heavily.

 

[Dinahnana]

It dont matter when you signed up. It's something that will affect everyone.

Last time I heard it was making transfers over €2000 within a 24 hour period that would make a company review a user. After that the company need to decided to do an EDD or not. EDD means enhanced due diligence which would help the company to figure out the source of funds.

If the company choose not to do an EDD and the customer is caught with AML or other criminal activity, the company can risk being fined heavily.

Such fun to look forward to!

 

[Jasminebed]

Are we going to have access to the financial information of directors, owners and employees? Can we decide our risk if they are in debt, paying high school fees or have income or spending not commensurate with their salaries? Can we make a decision if they are involved in criminal activity, or in financial trouble at a risk to us of doing a runner, stealing and selling our personal data, or stalling payments and making onerous verification requests.

KYC should not only be know your customer, it better be KYC know your casino.

 

[Harry_BKK]

It dont matter when you signed up. It's something that will affect everyone.

Last time I heard it was making transfers over €2000 within a 24 hour period that would make a company review a user. After that the company need to decided to do an EDD or not. EDD means enhanced due diligence which would help the company to figure out the source of funds.

If the company choose not to do an EDD and the customer is caught with AML or other criminal activity, the company can risk being fined heavily.

it would be nice to receive some sort of notification from the casinos, especially when you have been playing with them for a long time and had your KYC done.

on the other hand depositing $2K+ within 24 hours is not an everyday event.

@Jazzy - you can see the info on the top management/directors in their registry/yearly reports etc. if the company behind the casino is publicly listed, e.g 32RED, Betsson Group. Secondly, they would not get the job without a clean police record, part of the due diligence a PLC has to do.

 

[fiormal]

If I cann't provide a bank statement with winnings, then I'm guilty by EU directive? No presumption of innocence?

 

[Borgie]

If I cann't provide a bank statement with winnings, then I'm guilty by EU directive? No presumption of innocence?

They need to know where you are funding your gambling from - is it pay from a job for example - a pension etc etc. They need to make sure you are not conducting anything illegal to get the money .

 

[lotusch]

I do understand casino's have to work under certain rules and regulations.
I do understand they do not want people to use their services as a money laundry.
But fully verified and long standing customers should not be subject to these sudden requests from casino's to provide additional paperwork.

I personally never had to send anything to a casino where I am fully KYC'd.
But in the case a casino would start asking me for more personal financial information ever, I will just close my account right away.
As I feel there is no need to do this to fully verified and KYC'd customers.

I am sure they are experienced enough to conduct this check only on accounts where they suspect malicious activity.

 

[Borgie]

I do understand casino's have to work under certain rules and regulations.
I do understand they do not want people to use their services as a money laundry.
But fully verified and long standing customers should not be subject to these sudden requests from casino's to provide additional paperwork.

I personally never had to send anything to a casino where I am fully KYC'd.
But in the case a casino would start asking me for more personal financial information ever, I will just close my account right away.
As I feel there is no need to do this to fully verified and KYC'd customers.

I am sure they are experienced enough to conduct this check only on accounts where they suspect malicious activity.

I agree. I was so angry when they asked me. I am fully verified . Basically though you do have to make a choice - like you say close your account or provide it there is no other option,

 

[colinsunderland]

It dont matter when you signed up. It's something that will affect everyone.

Last time I heard it was making transfers over €2000 within a 24 hour period that would make a company review a user. After that the company need to decided to do an EDD or not. EDD means enhanced due diligence which would help the company to figure out the source of funds.

If the company choose not to do an EDD and the customer is caught with AML or other criminal activity, the company can risk being fined heavily.

Its actually €2000 in linked transactions, but would be up to each operator to decide what constitutes 'linked' which I can see being fun.

The €2000 limit applies to linked as well as single transactions, with the meaning of linked to be decided by each operator on the basis of their knowledge of each customer and their knowledge of the specific ML/TF risks facing their sector.

You do not have permission to view link Log in or register now.

So one casino could decide €2000 in 1 transaction, another could decide €2000 over the lifetime of the account.

The day any casino asks me for source of funds proof is the day I close my account. Not that I have anything to hide, but I'm not sending any casino, especially those based overseas, that type of information.

 

[Jasminebed]

Problem is, for many players this request will come upon requesting a withdrawal, not upon wishing to make a deposit.

If 2,000 in deposits is the trigger, do you think casinos will block me from depositing $100 when I've deposited $1950 before this?

My deposits at 32Red this year were in excess of 33K. My withdrawals were in the neighbourhood of 40K. This helped fund my play at places I did not do so well at. They did not happen in a single day of course.

Skrill asked a couple of members a while back for Source of Wealth https://www.casinomeister.com/forums/threads/74694/

What they wanted from gamblers was relatively simple to provide and not overly invasive IMO.

The OP provided his ewallet information showing payments from other casinos.

 

[colinsunderland]

Problem is, for many players this request will come upon requesting a withdrawal, not upon wishing to make a deposit.

If 2,000 in deposits is the trigger, do you think casinos will block me from depositing $100 when I've deposited $1950 before this?

They should, especially as its source of funds they are looking at, and all casinos should have their policy set out on screen for people to read rather than be a hidden term that doesn't actually tell you anything.

 

[The Dude]

There is a new EU directive that is coming into force this year in a couple of months.

Any online business not only online casinos need to know the source of funds when gambling over a certain amount. These questions will become more frequent from casinos after the summer.

Yep, this is true. I mentioned this in my Malta report in November 2015 - Day 1:

BAC and Malta report 2015

 

[Tirilej]

This is what is written in Betssons rules and in most casinos rules I would say.

6.3 Other forms of verification
We are under a strict duty as a gambling operator, in accordance with various laws and regulations, to ensure that you are who you claim to be and that the funds that you use to play are your funds and are earned legitimately. We may therefore perform third party searches against your name, compare the personal information you have provided or we otherwise hold against other databases and make such enquiries and request such information and documents as we require to validate your account and the funds being used to play in that account. Failure to provide any information asked of you to enable us to comply with our obligations under such laws and regulations (or providing incorrect information) will result in your account being closed and / or you being reported to the relevant regulatory body (including, without any further notice to you, criminal and serious crime monitoring / reporting agencies in any territory) .

 

[colinsunderland]

This is what is written in Betssons rules and in most casinos rules I would say.

6.3 Other forms of verification
We are under a strict duty as a gambling operator, in accordance with various laws and regulations, to ensure that you are who you claim to be and that the funds that you use to play are your funds and are earned legitimately. We may therefore perform third party searches against your name, compare the personal information you have provided or we otherwise hold against other databases and make such enquiries and request such information and documents as we require to validate your account and the funds being used to play in that account. Failure to provide any information asked of you to enable us to comply with our obligations under such laws and regulations (or providing incorrect information) will result in your account being closed and / or you being reported to the relevant regulatory body (including, without any further notice to you, criminal and serious crime monitoring / reporting agencies in any territory) .

yes, but this is just an EU Directive, it isn't law (yet) so any casino asking me for this information now would be getting a short answer, or being requested to tell me exactly which law or regulation they are requesting it under. When it is actually law then I might change my view, but not before.