Slow Pay TonyBet Slow Pay

[Slottery]

Good example how casino lost customer.... Handling things better and pay out faster and you would be playing there still. Now they can kiss good bye to your money, bit short term thinking.

If they would have made this whole process with their all possible investigations to happen in one week or so that you would have your money on your bank, i guess you would be happy to deposit and keep playing there, now you just wait their very long payout time and keep playing other reliable casinos. Pick some suitable casino for you which can be trusted and for your level of betting, check that there is no any ridiculous maximum cash amount per day/week/month that you have to wait your winnings like this and check that they actually make payments as they should.

I personally would just write them one email more to ask: Why they didn't pay you 4th of July? Why there is fee in one withdrawal? Just as principle as that's not what you agreed i assume (one per day and no fees).

 

[Weißwurst]

Good example how casino lost customer.... Handling things better and pay out faster and you would be playing there still. Now they can kiss good bye to your money, bit short term thinking.

If they would have made this whole process with their all possible investigations to happen in one week or so that you would have your money on your bank, i guess you would be happy to deposit and keep playing there, now you just wait their very long payout time and keep playing other reliable casinos. Pick some suitable casino for you which can be trusted and for your level of betting, check that there is no any ridiculous maximum cash amount per day/week/month that you have to wait your winnings like this and check that they actually make payments as they should.

I personally would just write them one email more to ask: Why they didn't pay you 4th of July? Why there is fee in one withdrawal? Just as principle as that's not what you agreed i assume (one per day and no fees).

I did that. They just ignore and answer what they want to answer. Since they have a UKGC I thought they were a legitimate enterprise capable of handling large cash outs even if I had to wait a little.

But this is a lot more than I expected. I’ll just be happy when I am paid.

 

[Slottery]

Yeah, best you can do is just make sure they make these daily payments and close your account for good. I would still again ask about that fee and day they didn't pay you, you should get refunded for that and two payments made on one day to cover that they didn't pay.

 

[maxd]

Very strange. Now they processed one with a fee. They also didn’t process a withdrawal on July 4th. They just do as they please. ...

Can you tell us how far along the payout process is? A quarter of the way through? A third? Half?

It would be worthwhile to know how well they are delivering on their commitments.

 

[Weißwurst]

Can you tell us how far along the payout process is? A quarter of the way through? A third? Half?

It would be worthwhile to know how well they are delivering on their commitments.

Sorry Max just saw this. So they appear to be, for the most part. On July 4th they did not process a withdrawal even though they were suppose to. Other than that they’ve been delivering payments of almost 3k every day. What is strange is this: on July 3 they sent me: “Hello,

Thank you for your e-mail.

We are writing to inform you that future withdrawals will be proceeded to you without 1,5 Eur fee for repetitive withdrawals in same week.

Since system automatically applies fees for multiple withdrawals, we will reject the fees for every withdrawal confirmation manually. The fee amount will be automatically returned to your balance and you can withdraw the total fee amount.

Please note, that 6,00 Eur fee for the previous (already confirmed withdrawals) has been credited to your account.”

So they’ve said they’ll be waiving withdrawal fees, which is very nice (no idea why). So for the first few days after that email they started actually delivering 3,000€.

But now they’re taking 1.5€ and putting it back into my TonyBet account instead of just sending me 3k a day. So they’re sending me 2998.50€ a day, and crediting a 1.50€ to my TonyBet account. That seems very strange to me and not sure what the angle there is.

 

[misstrouble]

They say above that the fee is automatic and that’s why they return it?

 

[Weißwurst]

They say above that the fee is automatic and that’s why they return it?

Honestly I have no idea. They were sending 3,000 after that email. Now they’re sending 2998.50 and put 1.50€ into my betting account. I’m not sure what that means or why.

 

[TravellingRecluse]

They are linked to 22bet who also claim to have a UKGC licence under the Toynbet umbrella but they are a rogue as f**k.

A quick search on this site will fill you full of information on those crooks.

 

[Weißwurst]

I’m not sure I can really complain. Yes they dragged their feet on an investigation like every other website does. But they are living up and paying me out thus far. Things should be complete in 2.5 weeks. Yes it’s been a long time, but I am being paid.

 

[thr0b]

I wonder if missing 4th July was in some way linked to the holiday in America. Entirely possible their admin is run from there.

 

[Weißwurst]

I wonder if missing 4th July was in some way linked to the holiday in America. Entirely possible their admin is run from there.

Judging by their written English, I really really highly doubt that holiday had any impact. It was merely a coincidence.

Who outsources to America for anything? What is cheaper to do in America??

 

[maxd]

Who outsources to America for anything? What is cheaper to do in America??

Buy guns. Years ago I spent some time in the US as a consultant, wasn't unusual to drive buy a gun shop in the mid-West and southern states and see "Sale! Sale! Sale! All .45 pistols and revolvers 30% off. Free ammunition!" or whatever. For a Canadian that is a very, VERY weird thing to see.
DIY stuff is pretty cheap there too.

 

[Weißwurst]

Anyway, I am happy to report they continue to send 2998.50€ every weekday.

 

[Weißwurst]

They continue to send 2998.50€ every week day. I still have a few weeks to go at this rate. According to the UKGC, if I was a UK player they would be forced to give me all my funds in one sum by now.

But since I’m in Germany, I’m signed up on the Estonian license which means they have a lot of leeway in how they treat me. I’m learning the hard way that just because someone has a UKGC, doesn’t mean you’re protected unless you’re in a UK country. I don’t understand why the UKGC doesn’t care more about their reputation.

I don’t agree, or think it’s fair they did not give me anything for the wasted 7 weeks of this “investigation” that was never explained, or told why I had to wait 7 weeks. I think given the 7 weeks of wasted time, I should be given money for the time waited for no reason.

But alas, it is what it is and they’re continuing to pay me as slowly as they are legally able to. So I will sit on my hands and just say thank you as they continue paying me as slow as possible. I think if they are going to end up paying it would be in their best interest to do so quickly, however they can do as they please.

 

[Slottery]

That payout speed is something you just have to live with, good lesson learnt for future, if you play with high stakes, choose casino where is no cashout limits and withdral per day/week/month limits as many of them have and then just have to live with these.

If casino will run money laundery, fraud etc... checks, they can take a quite long time for that, that's also something what some not so great operators can abuse by trying to find reasons not to pay out big winnings or let it spend in hope player will play it back. There actually is not much ground against that as all license provider, including UKGC are demanding operators to monitor really closely AML and Fraudulent behavior and what bigger amounts are in question, then better reason (or excuse in some cases) casino have to complete them and if they want, these can be very time consuming by contacting all possible 3rd parties like payment providers, game providers, run all different internal checks and they still don't do anything illegal actually but performing their checks and investigations.

Finding real AML incidents in online gaming is very rare and about these big ones we can read from papers. But they can make these almost for ever going investigations and find reason for that if receiving official complaint from regulatory body (as they just want to be 100% sure they don't pay 70k€ for person who have commit some money launder or other way fraudulent practices.

Even SOW checks can be pending very long time when always one by one more documents are requested etc.... UKGC really only look after operators who provide services to UK players under UK license, it's pretty much same they don't have nothing to do how other countries license providers are taking care of their regulations, they can't affect them and they are not entitled to tell for example MGA what to do...

UK players are almost best protected from consumer (player-wise) together with Swedish and most strict in Europe (only regulation in Europe which actually have most strict AML/RG regulations based on EU level, did read that article about findings between different license providers EU wide and how EU would like these things to be followed.

Especially my friend, stay far away you can from Curacao (yes, few good casinos under that license but make sure you do your homework and pick only one of these very few good ones, personally will avoid them all to make it easy and not to learn from mistake....), also winnings outside of ETA area you should pay taxes so Curacao, Costarica will fall to this category and have for reason quite bad reputation (sorry for these few good guys, i know you exist but wouldn't high roll in random new place under these licenses).

For you here are quite many casinos you can play under MGA license (tax free winnings as you play big, don't know too many people who would have paid taxes from Curacao casino winnings but in name of law player should probably do that) which are accredited here with good score. Have rep here who can help out in problems and don't have any max cashouts or any issues to pay out big withdrawals fast once everything is verified.

Stick on them mate and from this case you happily get you money after all even it's PIA process but now when they pay you it's soon all over and now already can consider to future..

 

[Weißwurst]

Are MGA licensed casinos usually good? I sort of always felt the MGA was just a rubber stamp (an expensive one at that) and they never really did anything to make an operator pay players out. It did not seem to me they had players best interests. I actually think the Estonian officials had a better effect than MGA did.

In addition I was advised by the mediation firm IBAS, that TonyBet intends to close my account after they cash me out. No idea why, and I was not advised by anyone else of this.

I am just praying that they continue paying me out and I will eventually have all my money in 4 weeks.

 

[Slottery]

Are MGA licensed casinos usually good? I sort of always felt the MGA was just a rubber stamp (an expensive one at that) and they never really did anything to make an operator pay players out. It did not seem to me they had players best interests. I actually think the Estonian officials had a better effect than MGA did.

In addition I was advised by the mediation firm IBAS, that TonyBet intends to close my account after they cash me out. No idea why, and I was not advised by anyone else of this.

I am just praying that they continue paying me out and I will eventually have all my money in 4 weeks.

MGA is your best option at the moment mate. Just read these terms about withdrawals, winnings, max cash outs and speeds carefully before playing anywhere. Having max withdrawal amount is not illegal and some casinos have that. It's really just up to players to do their due dilligence and avoid these places.

There is nothing to afraid about MGA license casinos, much easier to deal within EU in case of any problems than in Caribbean countries. If casino have max cash out per day/week/month, it's something what you have agreed when you accepted terms and conditions.

Nothing wrong have been happening really in your case, they are paying you amount per day which is in their terms and conditions. Before that they completed their investigations what they can do and what bigger amount it is in question, more likely investigations are completed that there is nothing wrong anywhere, in game plays, fraud etc... MGA will handle your problem quit well if casino really do something wrong but here nothign wrong have been happening and as you stated you play under Estonian license MGA don't really get involved.

Moving UK, Sweden or Denmar is only option for you to get better regulator from players safe point of view.

 

[Weißwurst]

Happy to report they’ve taken three months, but it seems as though they will fully cash me out. Unsure why they decided to take a long time and not just do it quicker if they have the funds, are we’re going to pay all along? Also apparently my account is going to be closed after they pay me? Still unsure why.

The bottom line is TonyBet is not rogue and they will payout winners, at least in my case.

 

[Weißwurst]

Alarmed to report I was getting to the end of my payout with one left. Saw that I was missing about 6-9k. When I inquired with live chat they said I should be able to see my overall up and down a top of my transactions.

Nothing was visible. Live chat then said, that’s weird. Oh well try back later. Then live chat was turned off. I know how much my balance was because I have photos of it, and I have not gotten that amount paid by them. They skimmed some of my balance and were banking on the fact I would not pay attention.

I think this investigation needs to be reopened

 

[Borgie]

Alarmed to report I was getting to the end of my payout with one left. Saw that I was missing about 6-9k. When I inquired with live chat they said I should be able to see my overall up and down a top of my transactions.

Nothing was visible. Live chat then said, that’s weird. Oh well try back later. Then live chat was turned off. I know how much my balance was because I have photos of it, and I have not gotten that amount paid by them. They skimmed some of my balance and were banking on the fact I would not pay attention.

I think this investigation needs to be reopened

You need to talk to max. Maybe pm him

 

[Scott1baird]

Lmao. Imagine ISIS these days playing online and withdrawls straightly being funded into weapons and other online shit activities. Come'on, the guy is verified, everything that's bin asked is provided. Pay him the damn funds.

Achmed we can buy ten rocket launchers right after we get a bonanza bonus, two years later, we give up we are pulling out of Syria.

 

[Weißwurst]

Actually, I had made a mistake because it was found out I was told false information by one of the agents. Apparently the TonyBet UK software and the TonyBet outside UK are different.

Everything is fine, and while payment was slow, TonyBet did end up paying me out so hats off to them.

 

[Weißwurst]

Aside from one incident. Once I realized TonyBet is legitimate and they are paying I started playing again.

A hand occurred for 200€ On their site while using evolution. Screen popped up that said “bet not accepted.” The 200€ was not placed back into my account. So that is still the only problem remaining that needs to be addressed.

It sounds as though TonyBet may fight on this (perhaps because it pails in comparison to the grand scheme) but 200€ is still 200€.

 

[slotter999]

Aside from one incident. Once I realized TonyBet is legitimate and they are paying I started playing again.

A hand occurred for 200€ On their site while using evolution. Screen popped up that said “bet not accepted.” The 200€ was not placed back into my account. So that is still the only problem remaining that needs to be addressed.

It sounds as though TonyBet may fight on this (perhaps because it pails in comparison to the grand scheme) but 200€ is still 200€.

I find it inexplicable that after such a negative experience that you continue to gamble with this company. They are slow to respond to your communications, customer service give you false information and they drag out your payments and yet you will happily go back and hand over more of your cash.

Continuing to give them your money is just an endorsement that this type of operation is acceptable.

Your actions baffle me.

 

[Weißwurst]

I find it inexplicable that after such a negative experience that you continue to gamble with this company. They are slow to respond to your communications, customer service give you false information and they drag out your payments and yet you will happily go back and hand over more of your cash.

Continuing to give them your money is just an endorsement that this type of operation is acceptable.

Your actions baffle me.

Well wait a minute. It would be one thing if they did not pay. But in the end, sure they did take a long time, but it was a large sum of money to say the least. So I think they deserve credit where credit is due.

Now I played at the end when almost all the money had been paid so was their payout quick and okay? No. But I still think they do deserve some credit for actually paying a large balance.