Not sure when you made your withdrawal request, but as in their T&C:s says in your first message, when 3k threshold is reached, they will carry additional checks. Relevant AML department might not be working on weekends and can have quite few accounts to check on their table. Giving exact timeframe from CS is mission impossible as they can't be aware about workload other department have and there also investigating one account activity where is something dodgy, can take more time and escalations and as somebody mentioned earlier, if they by any mean have any reason to suspect anything fraudulent, AML issues etc... They are not allowed to tip suspected person about their process and possible reporting.
Pretty sure that you get all sorted quite shortly if there is nothing suspicious on your account, no any idea about their methods or working hours, but these checks could include but not limited to: Deposit methods (if using anonymous methods like Paysafe), Your gameplay (if playing very low risk bets just to get deposit wagered and withdraw right after that), Your wagering of deposits (again, if deposit is made with Paysafe, pre-paid card etc.... and not fully or just once wagered there is red flag), Your country of origin (some countries are categorized to be higher risk than others).
Based what you stated and your amounts of deposits before you got some luck, there should not be nothing to worry about, they are by their own T&C:s obligated to carry more enhanced due diligence and risk assessment to your account which in many companies are carried by relevant department only which can take some time. I would just give them little bit it and wait it to be done and if they request any additional documentation, provide it.
If you have deposit 7,5k in relatively short time period and lost it, there would be question to ask why they didn't request you anything then in a name of RG as it's significant amount of money for average working people to spend on gambling. But these checks they are doing now seem to be based purely to AML and they just have to make risk assessment and document it to your account that is done and what were their findings. Based on information available, there should be no any reason you wouldn't get paid.
Pretty sure that you get all sorted quite shortly if there is nothing suspicious on your account, no any idea about their methods or working hours, but these checks could include but not limited to: Deposit methods (if using anonymous methods like Paysafe), Your gameplay (if playing very low risk bets just to get deposit wagered and withdraw right after that), Your wagering of deposits (again, if deposit is made with Paysafe, pre-paid card etc.... and not fully or just once wagered there is red flag), Your country of origin (some countries are categorized to be higher risk than others).
Based what you stated and your amounts of deposits before you got some luck, there should not be nothing to worry about, they are by their own T&C:s obligated to carry more enhanced due diligence and risk assessment to your account which in many companies are carried by relevant department only which can take some time. I would just give them little bit it and wait it to be done and if they request any additional documentation, provide it.
If you have deposit 7,5k in relatively short time period and lost it, there would be question to ask why they didn't request you anything then in a name of RG as it's significant amount of money for average working people to spend on gambling. But these checks they are doing now seem to be based purely to AML and they just have to make risk assessment and document it to your account that is done and what were their findings. Based on information available, there should be no any reason you wouldn't get paid.
Surely AML/Fraud/RG all involved in such a deposits within short period should trigger AML/RG and most probably end up to SOW. 7,5k is probably easily over average earnings in most of countries, so some action should have been taken already and not only refer to withdrawal trigger rule.
